Complaints

This profile includes complaints for Cook Store Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Cook Store Inc.

  PO Box 3130 Windsor, ON N8N 2M3

• 

  Cook Store Inc

  7085 Tomken Rd Mississauga, ON L5S 1R7

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:18/01/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug 28 2021 I paid $509.24 for a pressure cooker that was a preorder for 2022. 1 year later (Aug 2022) I contacted Canada Cook Store about my order. They explained that the shipments were delayed and should arrive in October 2022. It is now Jan 2023, several emails have been sent with no response and the web site is no longer available.

• Initial Complaint

  Date:18/01/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pepper mill in November order ******. I have had no communication from them other than order confirmation and a follow up email although I have emailed several times to cancel the order and have asked for a refund.
  
  DO NOT ORDER FROM THIS COMPANY

• Initial Complaint

  Date:17/01/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed October 28th 2022
  Thank you for your purchase!
  ORDER ******
  ***** - 4 QT Braiser with ******** Lid Graphite Grey 3.8L - ********* × 1
  $319.99 Subtotal $319.99 Shipping $0.00
  Taxes$41.60Total $361.59 CAD
  ***I emailed them on November 10th to inquire about the status of my order and received this reply:
  I apologize for the delay on your order! Unfortunately the information I currently have available indicates that your ***** - 4 QT Braiser with ******** Lid Graphite Grey 3.8L - ********* is delayed and estimated to arrive in 2-3 weeks. I apologize again for the trouble but we assure you that as soon as it has arrived we will be filling orders and shipping ASAP!
  Is there anyway I might assist you further?
  Thank you for your business and have a great day
  Chloe
  Cook Store Support
  ****I have not heard from them since. They do not reply to my further emails and do not have any access to customer support via telephone.
  At this time - I just want my money returned.
  Thank you -

• Initial Complaint

  Date:17/01/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Non Stick Omelette Pan for Christmas on November 13, 2022 order #****** total cost $49.70
  
  I had sent 4 emails since ordering the product - Dec 10, 12th, 16th, 23rd and the last on the 27th. An answer was received on the 10th indicating it would be sent shortly. Nothing has come in the mail and my visa was immediately charged. I could not reach anyone on the Chat or on the phone remaining on hold for 25 minutes listening to music. Checking the website on the 27th indicated the product was out of stock; however, was in stock when the order was placed.
  I would like my money back and the order cancelled though based on the website being no longer accessible, I figure that is a long shot.

• Initial Complaint

  Date:16/01/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date: Nov 8/22
  Total Amount paid including taxes: $116.50
  Commitment to Provide: by the end of November 2022
  Nature of Dispute: Items never received, after 1st phone call unable to reach a live person. V-mail said to e-mail or text. e-mails went unanswered except for the first one dated Nov 15/22 to say items would hopefully be shipped by the end of the month. Dec 3, 6, & 14 2022 went unanswered and the Dec 14 e-mail had requested a full refund.
  Cookstore.ca has not responded to any e-mails and I have heard nothing about my request to cal my order and have it fully refunded.
  Order#: Order 194084
  I am enclosing e-mails mentioned to verify my complaint and request for a refund.
  ********** ***** ****** **************

• Initial Complaint

  Date:16/01/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a outdoor pizza oven online from a store called, "Cook Store" back on May 5th, 2022. We have sent a couple of emails asking when the product will arrive and they told us in two separate emails that it would ship in 2-3 weeks. It is now January 2023 and still no product and they are no longer responding to our emails. Our order number is ****** and it was paid by credit card at the time of purchase.

• Initial Complaint

  Date:16/01/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order (Order Nr. ******) with COOK STORE on Dec. 3, 2022 for 2 saucepans with total order value of CA$119.98 . My credit card was charged immediately and I have since paid the amount via my bank.
  
  On Jan. 3, 2023 I sent an eMail to ******************** asking for shipment details and followed up with a second request on Jan. 11 . I also tried calling their 1-888-975-1595 but the mailbox was always full so I couldn't leave a message.
  
  On Jan. 11, 2023 I found the [email protected] address and send a third request for a response, but so far no response. When doing some research, I came across previous complaints via your office which apparently elicited some action from CookStore.ca .
  
  At this point I wish to cancel the order and have the charge refunded to my credit card.

• Initial Complaint

  Date:16/01/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered and paid for via credit card 2 Messermeister culinary spoons 2002-10/B at 10.99 each + 12.99 shipping + 1.75 tax=$31.72 CAD on July 11, 2022. They kept saying it was on back order. I have not received the product. Since November 2022, I have left many unanswered emails and can not get through by phone. I would like my product or my money back. Thank you. Steven Fifield

• Initial Complaint

  Date:16/01/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date: July 28 2022
  Amount paid: $111.84 CAD
  Order number: ******
  Items purchased: 2 Swiss Army knives
  Knife 1: ******************************************************************************** ***** ** **************************************************************************************** *** for these 2 items was 2 weeks (and still is on their website).
  About a month after purchase, nothing had shipped, so I inquired about the status.
  I was told that due to supply chain issue, shipment had been delayed and it would take another 2 to 3 weeks.
  I was OK with waiting a little longer so it was fine.
  Another month goes by, no shipment, so I inquire again and get the same answer.
  It had now been 2 month to receive something that should have shipped in 2 weeks.
  I continued contacting them once a month and every time got this ridiculous same excuse.
  On January 2023 (so 5 months later), I finally had enough and bought the knives somewhere else.
  I contacted CookStore and requested my very well justified refund. I got ignored.
  I contacted them a 2nd time 2 days later. I got ignored.
  I contacted them a 3rd time 2 days later. I got ignored.
  I have all the email trail to prove this.
  I contacted my Credit Card company to open a dispute and was told that I can only make a claim up to 120 days after the transaction. Since I am passed that, I lost my $111.84 CAD.
  
  This company is a complete scam.
  They sell items that they don’t have.
  They put an ETA that they can’t meet.
  They hold on to your hard earned money for months giving you the run around with nonsense excuses.
  When you finally have enough and request a refund, they ignore you and keep your money because it's too late to make a claim.
  
  This is definitely the worst company I have ever dealt with. Companies like this should just go out of business as obviously they can’t run a business properly, couldn’t care less about customers and they keep your money without ever delivering the goods.
  
  *****

• Initial Complaint

  Date:16/01/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I place and I pay the order to COOK STORE on July 09, 2022, for $ 109,18 but until now I do not have the order received, in the last email they say will send the order in the middle of November 2022, I did not have received any order and now they do not answer any emails and I can t rich them by phone. Thanks!