We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Sporting Goods Retail

Hibbett Retail Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

This profile includes complaints for Hibbett Retail Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Hibbett Retail Inc. has 233 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 224 total complaints in the last 3 years.
    • 92 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/27/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased items online and needed to return a pair of shoes. I went to the store located in the *********************** in ********** **. on 11/26/23 @ 4:35 pm. Upon entering the store 1 of 2 young men asked me if I had a return. He called the manager. She did not come out. Five minutes later, one of the young men went to the back to get her. He came back and said the manager said that we cant do a return because we have not made enough money to give you cash. I told him that I paid with a card and i didnt need cash. He them said that they had not made any money in the store, and the return would mess the store up. The other young man told him to get her so that she could explain it to me. When she finally came out (5 minutes later) she said that her system was down. I called the customer service number and explained my problem. While on the phone the three employees carried on a profanity laced conversation. The customer service rep was nice and sent me a return label.

      Business Response

      Date: 01/04/2024

      We apologize for the customer service in the store. We have sent the customer a coupon for the inconvenience.

    • Initial Complaint

      Date:11/22/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made a purchase from a store in ****** ( Casa View) of two pair of shoes, a shirt and a pair of pants on 11/17/23. I wore the pants for the first time on the 18th and they started to come apart at the seam. I called the store that evening after getting off work to ask about exchanging them, was told by the manager that I could not exchange them, because the merchandise could not be resold. So I am not happy to come into your establishment to spend that kind of money to have the merchandise last one day and no one take accountability for that. So if youre not gonna stand by your product, simply dont sell it. I asked for an exchange not for my money back in a one-day timeframe to simply be told its my problem. Your company has a return policy, but I was unaware that its selective.

    • Initial Complaint

      Date:11/20/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11-8-23 I received an email from hibbett about sales on their website. I have shopped online with them before but not for a few years. It is almost Christmas and everyone is shopping and everyone is looking for sales especially this year. I have 2 kids and nieces and nephews. Hibbett had sales on some north face items that are very expensive and normally I wouldnt be able to afford. I bought a coat size xs that was regular $149 on sale for $34. These items were selling as fast as you could put them in your cart. I then bought a different one size s for the same price. I called me mom to tell her and she does not know how to order stuff online so I ordered her one exactly the same. Later in the evening I was at my parents and looked more and she found 3 more items for gifts 2 sweatshirts and a different cheaper jacket so I ordered it for her. I had 4 orders with a total of 6 items. The next day I decided to order a puma hoodie for $13.98 and a sweatshirt for my girls. Soon as the order went through it canceled and sent a text to call them. I called and the woman looked and said I got flagged as a reseller. She also said that it does all the time around Christmas. I didnt even know that was a thing. Ive never resold anything. I received an email within a day saying based on evidence she believed I did have an intent to resell the merchandise but I was welcome to come shop in any of their stores!! I was trying to get Christmas for my kids and that has to get ruined by something thats not even happening. I have been sick for a few years and very little income and its ridiculous that a store that Ive shopped at for over 20 years would treat its customers like this. Why would you have sales if you dont want people to buy it? If you really investigated you would see that out of the 6 items they were mostly the same size. A reseller would have bought everything in every size they could. I want to see your evidence or I want this taken care of. This is ridiculous!!

    • Initial Complaint

      Date:11/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My order was returned back to the retailer. I called and they refused to issue me another item or issue a gift card as this was a gift for my sister on November 5. The lady who said she was a supervisor named ***** was rude and would not help me. They said they would issue my refund but basically I could only get another item if I would pay out of my pocket.

      Business Response

      Date: 11/15/2023

      We researched the customers order and found that it had been returned to sender. We have reached out to the customer to apologize for the inconvenience and refunded the order. We have also provided the customer with a discount on a future order.

    • Initial Complaint

      Date:10/20/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an ***** on October 10, 2023. I received half the order. The 2nd part of the order hasnt been shipped & I called requesting a refund for the part that wasnt shipped & I keep getting different answers from different reps. ***** # *************

      Business Response

      Date: 11/02/2023

      We researched the customers order and found the tracking on the last item never updated. Therefore, we refunded the customer back to their original form of payment.  The customer should be receiving an email confirming the refund. We apologize for the inconvenience.

    • Initial Complaint

      Date:10/09/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello I placed an order under order number *************. I originally put in the correct address but somewhere in the process the shipping address ended up being changed. I was unaware of this change because again I made sure to put the correct address. I then contacted ***** and was told that due to their specific contract with you guys that the only possible changes have to be done with this company contacting them to do so. They were literally unable to make any changes in their system without you guys contacting them. I then proceeded to speak to two supervisors on the date of 10/9 who were not only very rude and sarcastic in tone but did nothing at all to help or even attempt to help. I strongly urge you guys to listen to the calls of both supervisors to hear their remarks as well as how rude they are to customers. I was basically told that do go there being an incorrect address there was nothing that they were gonna do about it and I was just at a loss for my money. Even after ***** told me that all that needed to me done was for a customer service representative to reach out them them specifically on your guys behalf and theyll see about taking further steps to update my package information. Your customer service team told me that they would not do it and that they would not even attempt to do it and that no one in the literal company contacts ***** to update delivery addresses. They even told me that there is no communication between the company and ***** and the only reason ***** knows to pick up packages from the warehouse is because they have a schedule set but no one communicates with them to do so. I am now at a loss from my money and my items and at this point the way in which I was treated will guarantee that I never purchase from here again. I was told that even if I dont receive the package no claim will be filed because again the address shouldnt have been incorrect. So they said they will do nothing at all and I will not receive any money bac

      Business Response

      Date: 10/12/2023

      We researched the customers online order. The order was placed to an old address the customer still had attached to her apple pay.It's not our policy to issue a refund on orders that are shipped to the wrong address for online orders that the customer themselves placed. However, as a one-time courtesy we have decided to refund the customer and they will be contacted about the refund via email.

    • Initial Complaint

      Date:09/27/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered three pairs of sneakers to be shipped to the store in mid August, more than enough time for them to be shipped 3-5days and arrive before the first day of school. I was never told they arrived (the pumas and air **** and the white forces never arrived. Then when they finally arrived they were two different sizes in the box SHIPPED DIRECTLY from THEM. The air maxes I had to get my money back because after waiting weeks and going back and forth to store repeatedly (because the site where you check your order status said all shoes were picked up already) This is also because the STORE MANAGER let me get partial order that had wrong sized sneakers. He is also the one who put in the replacement sneakers in the order WRONG TWICE.

      Business Response

      Date: 10/11/2023

      On 9/28, we reached out to the customer by email and apologized for the issues and inquired if he had received all shoes or refunds at this time. We also sent a coupon for the inconvenience. The customer has not responded to our email, If there are still any issues, we urge the customer to reach back out to us and we will assist.

    • Initial Complaint

      Date:09/18/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two pairs of **** dunks that were FINALLY back in stock in my size. i only received my black and white dunks and not the pink and white dunks. i called customer service and advised this and they sent me a return label so I could receive my refund. how am i supposed to return something i dont have???? id just like a refund at this point. they told me they would have refunded me within 5 business days and ive received nothing. every time i reach out to the customer service team they have no idea what im referencing. id just like my money back at this point for the one missing pair. this is such a headache. the shoes were $110 with an estimated amount of $6.88 in tax. order # *************

      Business Response

      Date: 09/26/2023

      We researched the customers lost/stolen order. After our research  we have refunded the customer to the original for of payment on 9/18. We apologize for any inconvenience.

      Customer Answer

      Date: 09/27/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:09/13/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was set to receive my kids back to school shoes and when I got confirmation my wife said nothing was not delivered all week! I called Hibbett they said I would get refund but never received!

      Business Response

      Date: 09/26/2023

      The customers order was delivered in 2 packages one on 8/2 the other on 8/4. When the customer contacted us that they had not received their order we investigated and found the following: This is the 3rd time that the customer has claimed with us to have not received an order. Since the customer was refunded for the 2 previous times, we have chosen to deny this claim.  We would love for them to continue ordering with Hibbett; however we recommend that they place orders to be picked ** in store to prevent future non-receipt claims.

    • Initial Complaint

      Date:08/28/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered these shoes two weeks ago and they were supposed to be here the beginning of the week, it is now Friday and nothing. ***** has said they transferred them to **** and there is no tracking or expected delivery date with ****

    Hibbett Retail Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.