Complaints

This profile includes complaints for CARDS Recycling's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CARDS Recycling has 15 locations, listed below.

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  CARDS Recycling

  3739 N Steele Blvd Fayetteville, AR 72703

• 

  CARDS Recycling

  601 Access Rd Van Buren, AR 72956-2085

• 

  CARDS Recycling

  3001 N Rotary Terr Pittsburg, KS 66762

• 

  CARDS Waste Management & Recycling

  23790 US-59 N Fairland, OK 74343

• 

  CARDS Recycling

  6000 S Cherokee St Muskogee, OK 74403

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had trash service with cards they don't pick up trash about every 3 weeks I canceled them but I have service time the 27th of Sept but they came and got my trash cart I have been on phone everyday with them just getting run around worst service ever

  Business Response

  Date: 09/23/2024

  Thank you for reaching out and sharing your concerns regarding the early removal of your can. We sincerely apologize for any inconvenience this has caused. A refund for September will be issued to address this issue. If you have any further questions or need assistance, please let us know. Thank you for your patience and understanding. 

• Initial Complaint

  Date:09/13/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my trash service with Cards Recycling Company in May 2024 after they had missed several trash pick ups. I requested reimbursement for my quarterly payment which they denied. They have not picked up our trash since the beginning of April, but this week I received an email billing me for September to December, which I have no intent of paying but am worried that they will turn me over to collections like they have other people that I know. I would like official notice that my account has been closed and my debt is zero.

  Business Response

  Date: 09/23/2024

  Thank you for bringing your concerns to our attention. We understand that receiving a bill after canceling your account can be quite frustrating, and we appreciate your patience as we address this matter. After further review of your account, we have determined that this bill was sent in error. We have sent your account over to our accounting team to make the necessary adjustments to correct this balance. 

  Customer Answer

  Date: 09/24/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:09/12/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had these folks until they stopped picking up trash around April. They were supposed to pick up every week but no one shows up. They showed up here and there but have mostly been absent. I eventually went to my bank and put a stop payment on it. I tried calling them to tell them I was done with them, so I sent back one of the bills by stating I canceled their service. I was paid up for that time frame and they kept sending bill after bill and now stating they are sending it to a collections agency. I received a letter stating that they were no longer going to pursue me.

  Business Response

  Date: 09/23/2024

  Thank you for bringing your concerns to our attention. After reviewing your account, we want to assure you that we will take the necessary steps to adjust the account and correct the balance. If you have any further questions or concerns in the meantime, please don’t hesitate to reach out. We thank you for your patience and understanding as we work to resolve this matter. 

  Customer Answer

  Date: 10/03/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ****

• Initial Complaint

  Date:09/12/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been in business for almost 50 years. They took our dumpster and wont bring us a new one. They send bills though. Called and set up an account. Spoke with 4 or 5 ladies. Still nothing.
  The lady who's number they have given me does'nt even clear her VM. This co. stinks.

  Business Response

  Date: 09/20/2024

  Thank you for bringing your concerns to our attention. I sincerely apologize for the inconvenience regarding the billing for the full month when your dumpster was delivered on September 13th. Additionally, I apologize for the disconnect you experienced in trying to reach our customer service team. I want to assure you that I have communicated with our accounting department, and they have adjusted your bill to accurately reflect the delivery date. You should now see this change reflected in your account. We appreciate your understanding and patience as we resolve this matter. If you have any further questions or need assistance, please don’t hesitate to reach out.
  

  Customer Answer

  Date: 09/23/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ****

• Initial Complaint

  Date:09/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Previously had residential trash service provided by ******* ***** ******* ** ********** **. They were bought by CARDS Recycling. Since the purchase, service has been inconsistent to say the least. Frequently, trash was not picked up on assigned day (Tuesdays) but often any other day of the week at random and without previous notice. Often trash was not picked up at all, causing overflowing trash. A short while later, a letter was received that they would be going to an automated trash truck and the dumpster had to be placed at the edge of the street. While living on a federal highway, this is not an option. I also have a sloped driveway, so even placing at the end of my driveway was not an option as the dumpster would likely roll down the driveway, or tip over at the gust of wind from semis driving by. I informed them of this and they advised to put it as close as possible and they would accommodate. After this discussion, trash service continued to be less than par and often was not picked up. A short while later, they chose to bill twice in one month, without prior notice, causing more frustration. I called and spoke with them regarding this, and was offered a lower rate to continue to be a customer. I regrettably agreed. They also had informed me of a quarterly billing cycle, paying for 3 months of service before said service was rendered. While I do not mind quarterly billing - adequate service should be provided prior to payment. I cancelled service as of 7/1/24; however, received bills since and several late charges as well, despite informing them of cancelled service. I asked them to pick up their dumpster as I had arranged for different trash service and they "scheduled for pickup." It has now been over 2 months and I cannot get an email returned, nor the dumpster picked up. I would like the bill submitted for services not rendered to be cancelled, and no further contact from the business to happen.

  Business Response

  Date: 09/20/2024

  Thank you for bringing your concerns to our attention. We understand that receiving a bill after canceling your account can be quite frustrating, and we appreciate your patience as we address this matter. We have sent your information over to our accounting team to have this bill adjusted. We will also work to ensure that the can is removed from your property as soon as possible. If you have any further questions or concerns, please do not hesitate to contact us. 

  Customer Answer

  Date: 09/24/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 

  turning the account over to collections after lack of any timely adequate response to any question, concern or appropriate customer service is retaliation in regards to a BBB complaint. Turning over to collections after assuring that the accounting department would take care of the statement fits in well with the level of service provided to the customers. As mentioned before, the owners of ****** ***** ******* would be ashamed of the lack of continued quality service provided to their customers since the acquisition.

  
  
  
  Sincerely,
  
  
  
  ****** ****

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for 3 months of trash and a late charge even thought I was on auto pay upfront and they are not picking up my trash
  They will jot allow me to talk to management, I have emailed, called, and nothing They will not refund my money even thiugh they are not providing services paid for

  Business Response

  Date: 09/18/2024

  Thank you for contacting us about your experience. We sincerely apologize for any frustration this situation may have caused and appreciate the chance to address your concerns. We would like to inform you that our records show your autopay has not been active since April, which may explain the late charge you incurred. In light of the service issues reported for August and September, we will forward your information to our accounting team to initiate the refund process for those months. If you have any further questions or concerns, please do not hesitate to reach out to our customer service team.

  Business Response

  Date: 10/04/2024

  Hello, please know that we are actively processing your refund, and it may take some time to complete the necessary steps. We appreciate your patience during this process and are committed to ensuring that you receive your refund as soon as possible.

  Customer Answer

  Date: 10/04/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *****

• Initial Complaint

  Date:09/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cards Recycling changed their billing to every 3 months without notice. After I paid for 3 months and had service for 1 month I cancelled my service on 9/2/2024. When I called to have them pick up their trash can and verify that I was going to get a refund I was informed that they do not give refunds. I informed them that I paid for 3 months and only used 1 month of service and that I expect a refund. If they do not give a refund that is theft.

  Business Response

  Date: 09/18/2024

  Thank you for reaching out to us with your concerns. We understand your frustration regarding the transition from monthly to quarterly billing and your request for a refund. I would like to clarify our policy: cancellations must be completed before the start of a new billing cycle to avoid charges for the upcoming period. Once billing has commenced, your service continues until the end of the current subscription period, and refunds cannot be issued for any remaining time. We did send out notifications regarding this change to ensure our customers were informed, and I have attached a copy of that notification for your reference. Additionally, when you called on September 4th, your account was canceled to take effect at the end of the billing period, in accordance with our policy.

  Customer Answer

  Date: 09/30/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I am not getting services for the entire billing period. The billing period is July, August and September. My services ended on September 1. What would happen if someone died 2 weeks into their service? You would keep their all of their money? If someone was moving out of your service area you would keep all of their money? That is theft of money for services not rendered. It is no different than having services and not paying for them. 
  
  Sincerely,
  
  
  
  ****** ******

  Business Response

  Date: 10/11/2024

  We understand your concerns regarding your cancellation. However, because your cancellation was submitted after the billing period, we are unable to process a refund for any charges incurred. Our records indicate that we did not receive any reports of services not rendered for your account, which had a cancellation date set for the end of September. Additionally, the driver's log shows that your trash can was not put out for collection during September, even though our team arrived to provide service. 
  

• Initial Complaint

  Date:09/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Cards Trash Service three months in advance for residential trash service. I was supposed to get a trash can in 24 to 48 hours. It has been a weeks with no trash can. I called them and the customer service rep was awful. Just awful. She started yelling at me when I asked about pro-rating my payment and said the company has a policy that they do not give refunds for services that are not provided. I asked her why she was yelling and angry with me and she kept yelling at me that she was not angry or yelling. It was so bizarre.
  
  Now when I call, the line is cut before anyone answers. I just want my money back. There is no way I would contract with CARDS for anything.

  Business Response

  Date: 09/18/2024

  Thank you for reaching out to us regarding your experience with our service. We sincerely apologize for the frustration you've encountered, particularly with our customer service representative. This is not the level of service we strive to provide, and we will address this internally. In light of the issues you've reported, we will be forwarding your account to our accounting team to process a full refund for the services not provided. We appreciate your feedback and thank you for your patience as we work to resolve this matter. If you have any further questions or concerns, please feel free to reach out to us directly. 

• Initial Complaint

  Date:09/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We was with cards for several yrs in Nov of 2023 they stopped picking up the dumpster so in Dec 2023 I went with county sanitation weekly service they didn’t dump the dumpster until feb nothing was put in the dumpster except what was already in it and they was paid in advance they continued billed us each month they brought out county sanitation and we switched from county as soon as we found out and went with epoch trash n Noel mo for three months now cards got my bill up to 900 now there sending a revised bill that we owe them 240 I am so sick of these people my son as well as others has tried calling them I have sent letters emails they just continue to bill us even though they have not picked up from us since last feb and again that was trash from Nov by I’m tired of them billing me

  Business Response

  Date: 09/20/2024

  Thank you for reaching out to us regarding the bill you received. We understand that this situation can be concerning, and we appreciate your patience as we investigate the matter further.
  Please allow us ample time to look into this issue thoroughly. We want to ensure that we provide you with an accurate resolution. We will keep you updated and contact you as soon as we have more information.
  

  Customer Answer

  Date: 09/23/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: They did not really say anything to resolve them billing me for nothing 
  
  
  
  Sincerely,
  
  
  
  ****** ********

  Business Response

  Date: 09/28/2024

  Thank you for bringing your billing concerns to our attention. We understand how frustrating this situation can be, and we appreciate your patience as we work to resolve it.
  We want to inform you that we have closed all accounts associated with your services. We are in the process of making the necessary adjustments to correct your bill, and you will see these changes reflected shortly.
  If you have any questions or need further assistance, please feel free to reach out. We’re here to help.

• Initial Complaint

  Date:09/10/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been receiving a bill from Cards Recycling since June for $248.82. Cards acquired our service provider ** **** **** in April 2024 and we started using Cards in May 2024. We paid $89.25 May 20th for 3 months of service. We put our notice in for May 26, 2024, which has been confirmed by Cards Recycling customer service reps multiple times.
  
  Our trash was never picked up the entire month of May, nor did we receive any trash cans from Cards. I called several times and was assured someone would be there Monday, May 26th to pick the trash up, as our home was sold and the new owners were moving in the following week. Cards Recycling did not show up so we had to haul the trash to the dump ourselves and pay to dump it. The new owners of the home started a new contract with Cards Recycling on their move in date of May 26th. I have talked to several Cards reps and not one understands what the bill is for. The rep stated it is because it was not turned over to the new owners names, and ensured us it would be updated in the Cards system, and that a supervisor would call us, which never happened. Yesterday 9/9/24 I called twice and was hung up on by two different reps. They could not explain the bill, and the supervisor refused to speak with us.
  
  We started service with Cards May 20th and left May 26th and paid for 3 months. This bill shows a prior balance with no dates attached. I have attached this incorrect bill and want someone to fix it and return the balance owed to us. There are complaints all over google and Better Business Bureau stating the same billing and pick up issues.
  
  I have spent so many hours calling and waiting on the phone line to talk to people that have no idea what is happening and are completely rude.

  Business Response

  Date: 09/13/2024

  Thank you for bringing this to our attention. We will take the necessary steps to adjust the amount of $159.57 for the months of service not rendered. Additionally, the $89.25 for the months of April, May, and June was initially disputed with the bank and refunded; however, it was determined that these charges were valid for the services provided during those months. As a result, the amount has been reapplied to the account and will remain valid until payment is received. If you have any further questions or concerns, please feel free to reach out to us directly.

  Customer Answer

  Date: 09/23/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  To confirm, I will pay the $89.25, and the account will be closed and paid in full?  The $159.57 for the months of service not rendered will be removed?
  
  
  
  Sincerely,
  
  
  
  **** *****