Complaints

This profile includes complaints for CARDS Recycling's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CARDS Recycling

  3739 N Steele Blvd Fayetteville, AR 72703

• 

  CARDS Recycling

  1305 US Hwy 64 Morrilton, AR 72110

• 

  CARDS Recycling

  2400 S. Church St Paris, TX 75460

• 

  CARDS Recycling

  22922 AR-7 Dardanelle, AR 72834

• 

  CARDS Recycling

  4208 Johnson Road Springdale, AR 72762

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use this company for trash pick up service. I called to discontinue my services and sent a letter as well but still received a bill for the following quarter. They keep billing me and I have told them multiple times that I cancelled services.

  Business Response

  Date: 09/13/2024

  We would like to inform you that your account has been canceled as of July 1st. We are currently processing adjustments to your account to clear the remaining balance. If you require any further assistance or have any questions, please do not hesitate to contact us.

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cards Waste Management (in Christian County, MO) has skipped our trash service. Called twice last week and they kept saying "it will be done by tomorrow". Attempted calling for a third time today and after the automated message it just rang with no one answering. I remained on the phone a total of 4 min. 36 sec. before finally hanging up. Our trash is now overflowing by the curbside. This is an issue for our entire neighborhood and even houses outside of our neighborhood in surrounding areas. Subdivision is Misty River in Christian County Missouri
  
  Need trash picked up ASAP (including the overflow that has now occurred!) and a credit or refund of the prorated service amount for lack of service.

  Business Response

  Date: 09/11/2024

  Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused. We have forwarded your information to our operations team to ensure prompt resolution and to address any ongoing issues. A credit will also be applied to your account for the missed services. If you have any further questions or need additional assistance, please feel free to contact us directly. 

• Initial Complaint

  Date:09/06/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1-18-2024 I paid Cards Recycling $171.18 thru Visa for 6 months of trash service which would take us till the end of June. On May 10,2024 received e mail bill for $27.23 for June service. Called Cards, talked to ********* ******* and asked her to check their records as we were paid up thru June. Was informed that they had a rate increase in March, of which we were not informed, and that was what the $27.73 for June service. I paid the $27.73. Was then informed that I would have to pay 3 months in advance to keep trash service. So paid $130.24 for June and 3 months, thru Visa. However, the last 2 weeks of May they did not pick up our trash and have had no service from then to present. Tried repeatedly to contact them by phone but they either did not answer or put on hold for over an hour. I contacted Visa to see if we could get our money back and the $130.24 was put in dispute. On 6-3-24 sent email to Cards canceling service and to let them know that Visa was aware of the situation. Visa Bank Card Center sent us a letter dated 8-22-24 that dispute had been settled in our favor. From Visa "After pursuing this inquiry with the merchants bank we concluded an error did occur. Letter serves as final resolution." Cards has sent email bill in July, August, September for $27.73 plus each month $20. late charge. On 9-3-24, bill for $87.73. Called 9-4-24 talked to Abby. Explained service was canceled on 6-3-24. Abby said she would check with the Resolution Dept. Abby relayed message that since I did not cancel before 6-1-24 I would have to pay the $27.73 for June service. Was told that if I paid today the $27.73 They would drop the late charges. If I did not pay they would keep adding late charges and then turn me over to collections. Did not pay I had not contacted Cards until the dispute was settled by Visa, but then received bill for $87.73. Please help with this situation as we feel we do not owe anything. If you need any more information please contact us. Thank you.

  Business Response

  Date: 09/06/2024

  Good afternoon.
  We have reviewed your BBB complaint and sincerely apologize for any inconvenience this situation may have caused. To resolve this issue and close the complaint, we are making the necessary adjustments to clear the balance on your account.
  Thank you for bringing this matter to our attention, and we appreciate your patience as we work toward a resolution.

  Customer Answer

  Date: 09/06/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* **********. Cards,  Thank you for closing our account and am satisfied with your response.

• Initial Complaint

  Date:09/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancelled trash service with Cards in July, 2024 via email/followed up with phone call to confirm. Was told on phone account was up to date and no further charges. They came an picked up dumpster on/around July 16th. Was billed for July bill in June, invoice was auto drafted, was billed in July for August, invoice was auto drafted. Was billed for a "dumpster removal fee" on August 1. We did not have their dumpster in August, so they should have refunded that money and not one time via email or telephone did they state there would be a "dumpster removal fee". They stated it is in their contract. I have no signed contract with them. They said it is in their terms of service, I have never seen that either. They should have been transparent and stated the fee when we were communicating about the termination of service. I feel this is an extremely deceptive business practice.

  Business Response

  Date: 09/06/2024

  Good afternoon.
  We have reviewed your BBB complaint and sincerely apologize for any inconvenience this situation may have caused. To resolve this issue and close the complaint, we are making the necessary adjustments to clear the balance on your account.
  Thank you for bringing this matter to our attention, and we appreciate your patience as we worked towards a resolution.

• Initial Complaint

  Date:09/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After our previous trash company was bought out by Cards, they raised their rates twice. Upon availability of a new trash company, we cancelled our service with Cards in July of 2024, but paid through the end of August. We were charged an additional month of service. We contacted the company and informed them that we had already cancelled their service and requested a refund; they have failed to refund the charge. The company picked up their trash can and charged us an additional $80.63 for "removal," with an invoice date of 9/03/24 and due date of 9/21/24. We were not informed of these charges, and they were not authorized.
  We had to go to our banking institution to cancel their auto-draft AND then had to return to the bank to cancel the card that their auto-draft was attached to, causing me to miss work.
  
  After our previous trash service was bought out, we did not receive any notice or contract with Cards.

  Business Response

  Date: 09/06/2024

  Good afternoon.
  We have reviewed your BBB complaint and sincerely apologize for any inconvenience this situation may have caused. To resolve this issue and close the complaint, we are making the necessary adjustments to initiate a refund to your account. Since the payment method has been cancelled, we will issue a refund check within 30 calendar days. 
  Thank you for bringing this matter to our attention, and we appreciate your patience as we work toward a resolution.

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CARDS charged me for three months in advance (ending at the end of September 2024). They have not picked up my trash for three weeks, and this is the third time this has happened with them. Their customer service reps give me runaround answers every time I call in, and promise to get it picked up. Last week, they even said they would send a truck by before my scheduled pickup day. That never happened, and then they missed the regular pickup day as well, again. I told them I needed to be refunded because I'm paying for a service that I'm not receiving, but they claim "company policy doesn't allow refunds or credits". They are scamming people at this point and should probably be charged criminally.

  Business Response

  Date: 09/05/2024

  After reading your complaint and reviewing your account we have refunded you $57.00.  We apologize for the inconvenience this may have caused you.  Please let us know if you have any questions.

   

  Customer Answer

  Date: 09/11/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3 weeks with no trash pickup. This company DEMANDS payment in advance and states on the phone that NO REFUNDS will ever be given for any services which they provide.
  
  Multiple people on our route have trash siting for pickup over the past 3 weeks and we have no responses from the company of when they will be providing services we've already paid for.

  Business Response

  Date: 09/05/2024

  After reviewing the account, all we have on file is one missed pick up on July 30th that was then picked up on August 1.  We do require payment in advance.  We do request that the customer informs us when there is an issue with their pickups.  I have adjusted her account, and she has a one-month credit.  I have also noted her account that she is stating she hasn't been picked up in three weeks.  Please let me know if you have any questions.

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The first week of June 2024 I switched my weekly trash pick up service from Republic to CARDS recycling. THEY REQUIRED THAT I PAY FOR THE FIRST QUARTER UPFRONT AS WELL AS FOR THE DELIVERY OF A TRASHCAN. FROM THE FIRST WEEK OF JUNE TO THE END OF JULY, THEY HAD ONE MISSED PICK UP WEEK WHEN I CALLED TO REPORT IT. THEY TOOK MY REPORT, BUT DID NOT RESPOND. SINCE AUGUST 1 MY TRASH HAS NOT PICKED UP BEEN PICKED UP AT ALL SO I HAD TO CANCEL MY SERVICE AND GO BACK TO REPUBLIC SERVICES IN ORDER TO GET MY TRUCK WEEKLY TRASH PICKED UP. REFUSES TO PROVIDE A REFUND FOR THE SERVICES IS NOT PROVIDED AS WELL AS FOR THE UNUSED PORTION OF MY SERVICE PAYMENT .

  Business Response

  Date: 09/11/2024

  Thank you for bringing this to our attention. We are truly sorry to hear about the issues you’ve experienced with our services. We have made adjustments to process a full refund on your account. If you have any additional questions or concerns, please feel free to reach out to us directly.
  
  

• Initial Complaint

  Date:08/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December of 2023, I received a (generic) unsolicited bill for "96Gal Removal". I almost threw it in the trash because it looked fake and like all the other junk mail I receive. But I called them and talked to a nice guy who assured me he would take care of it. I told him I already had trash pick up and that I had not ever been contacted by Cards prior to the bill being sent. I never requested their service; I never wanted their service.
  In March I received another bill for the same service as before, just now past due. This time I wrote them a letter and mailed it.
  In June I received another bill for a past due amount plus current charges again. Again, I called them and explained again that I was not a customer of Cards and did not want or need their services. The woman I spoke with said she would take care of it.
  I have now been contacted by a debt collector for $366. I am not now or ever paying an unknown company money for deciding to mail me an invoice. I have never signed up for their service and I have never received their service.

  Business Response

  Date: 09/06/2024

  Good afternoon.
  We have reviewed your BBB complaint and sincerely apologize for any inconvenience this situation may have caused. After further investigation, we discovered that your account was acquired from ******** *****. To resolve this issue and close the complaint, we are making the necessary adjustments to clear the balance on your account.
  Thank you for bringing this matter to our attention, and we appreciate your patience as we work toward a resolution.

  Customer Answer

  Date: 09/14/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  1.  My account is already in collections.

  2. I have been told before that my account would be cleared and 'taken care of' without that actually happening.

  3. I will believe it and accept this resolution when and only when I hear back from my certified letter sent to CARDS' attorney/collection agency.

  I look forward to hearing from them to resolve this issue.
  
  
  
  Sincerely,
  
  
  
  **** ********

  Business Response

  Date: 09/27/2024

  Good afternoon, we are making the necessary adjustments on your account to resolve this complaint. We are unable to tell the collections company to reach out to you as they are a different entity. We thank you for your patience and understanding as we work to resolve this manner.  

  Business Response

  Date: 11/22/2024

  Thank you for reaching out, and we sincerely apologize for the frustration this has caused you. We understand that you were expecting your balance to be removed as promised, and after reviewing your account, it appears that an adjustment wasn't processed correctly. Please rest assured that we are taking immediate action to resolve this. We will be placing the necessary adjustments to ensure that the balance is removed as it should have been, and you will see the correction reflected on your account shortly. We appreciate your patience and understanding, and if you have any further questions or need additional assistance, please don’t hesitate to reach out.
  
  

• Initial Complaint

  Date:08/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being told by Cards that I owe them, despite the fact they have been inconsistent with picking up trash. I paid them for service and for the last 2 months they barely picked up anything. They keep sending me bills of a missed payment based on the old company that serviced me so that makes even less sense because I was already paid up with that previous company and them. I never got a months worth of service from them and now they are threatening to not pick up if I don't pay them that "late fee" and saying I owe them for something they did not do.

  Business Response

  Date: 09/05/2024

  The customer started services with us on January 1, 2024. He made one payment of $23.00 ck # ****  That was his only payment.  He has not called in with missed pick-ups.  His base rate was $20.00 per month.  He has accrued late charges for not paying on his account.  I understand he would like to be out of collections but we would like payment for services rendered.  Thank you.

   

  Customer Answer

  Date: 09/26/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  I paid in advance and they didn't even pick up the trash that was already paid for, so I stopped paying them.  They said I owed the old trash company.  I went to the bank to get the cashed checks that showed I was paid in full with ******** ***** prior to CARDS purchasing them.  I do not feel that I owe CARDS trash any more money.  I paid four months, and I didn't even get one month worth of pickups.  I didn't get any trash service that wasn't already paid for.      
  
  
  
  Sincerely,
  
  
  
  ***** *******

  Business Response

  Date: 10/04/2024

  Thank you for bringing your concerns to our attention. The only payment ever received on this account was in February 2024 for the amount of $23. Even after this payment was made in February, a balance of $57 would have still been due at the time. We also were not notified of any service issues.  Due to this, we are unable to remove the balance from your account.