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Business Profile

Waste Management Services

CARDS Recycling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waste Management Services.

Complaints

This profile includes complaints for CARDS Recycling's headquarters and its corporate-owned locations. To view all corporate locations, see

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CARDS Recycling has 15 locations, listed below.

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    Customer Complaints Summary

    • 666 total complaints in the last 3 years.
    • 431 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid up thru Sept, trash does not get picked up regularly, which is now two more weeks they have gone without picking up. I called to cancel the service and I was told my trash would be picked until October 4th, 2024. I don't believe they will continue

      Business Response

      Date: 09/05/2024

      The customer has been missed.  They canceled service as of Oct 4.  We have put through an escalated pickup and his account is heavily noted so the drivers see he has been missed.  We have refunded him two months.  Please let me know if you have any questions.  We apologize for the inconvenience we have caused.

    • Initial Complaint

      Date:08/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started with this company several months ago. They miss picking up my trash at least 2-3 times a month, resulting in calling for a pick up. This has been ongoing for this company. I asked for a refund of the remainder of what i have paid and was told they would not refund the money. The clerk told me they don't refund at all. When I took on this company for service I was told that if I decided to cancel that they would gladly refund the money I paid. So now I have been subjected to not only poor service, but keeping money from a person on a fixed income. I am retired so money is important when you only have so much to spend. I would like a refund of the remainder of what I paid so that I can find another agency to pick up my trash. Their excuses and poor service does not entitle them to keep a seniors money. Corporate greed or financial trouble???

      Business Response

      Date: 08/29/2024

      Thank you for bringing this to our attention. We understand your concerns regarding the service and the refund policy. Our policy is that once billing has been issued for the upcoming service period, refunds are not provided. However, we can continue to offer service until the end of the paid period, unless you specify otherwise. If you have any further questions or need additional assistance, please feel free to reach out to us directly.

    • Initial Complaint

      Date:08/20/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We paid Cards Trash Service three months in advance for residential trash service we were promised two trash recepticles within 24 to 48 hours but until they were delivered we would have bag service
      . It has been a month and still no trash cans and it's been two weeks since our trash was picked up.
      We have contacted them many times in this last month and always get the same response the cans will be delivered by the end of the week that was three weeks ago! Our trash is piling up i contacted them today Monday the 19th to make sure they would pick our trash up today as promised and it did not happen, We are getting nothing but the run around and empty promises! I just want what I paid for.

      Business Response

      Date: 08/29/2024

      Thank you for bringing this to our attention. We can see that you were able to speak with our customer service team, who worked with our operations team to get this taken care of. If you need anything else, please feel free to reach out to us directly.

      Customer Answer

      Date: 08/30/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      *** *****

    • Initial Complaint

      Date:08/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cards Recycling in Arkansas. No trash service for over 2 weeks with numerous phone calls daily and business saying they would take care of it. Never hear back from the company when leaving a message. Payment has already been made for 3 months of service with trash only picked up once in last month.
      Also false advertisement saying they are servicing the area we are in but apparently they are not able to at this time.

      Business Response

      Date: 08/29/2024

      Thank you for your feedback. We see that you were able to speak with our customer service team, and we were able to get this issue corrected with the help of our operations team. If you need anything else, please feel free to reach out to us directly.

    • Initial Complaint

      Date:08/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cards, is a company that's supposed to pick up trash every other week for us. The charges almost $100 a month and we'll go weeks without picking up the trash like sometimes 4 weeks sometimes 5 weeks sometimes they triple our bill. This time it's been 3 weeks they're supposed to pick it up every other week. It's been 3 weeks already if they don't get it today it'll be four. I just want them to be consistent. And stop taking extra money out of the account. What time they took 2 months the last time they took it out they took three months. And it's on auto pay all they got to do is take it out once a month. And pick up the trash like they're supposed to.

      Business Response

      Date: 08/29/2024

      Thank you for bringing this to our attention. We have forwarded your concerns to our sales team, and they will be reaching out to you directly to address this issue and work towards a resolution.

    • Initial Complaint

      Date:08/19/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cards recycling is not picking up our trash even after multiple phone calls. They refuse a refund after not doing the service that was paid for. I have had multiple problems with them not picking up our trash. This time its been two weeks and its piling up.

      Business Response

      Date: 08/29/2024

      Thank you for bringing this to our attention. We will request a refund from our accounting department for the missed services. To assist further, could you please confirm if you have a CARDS cart at your location that needs to be removed? This will help us ensure we address all aspects of your service.

      Customer Answer

      Date: 08/29/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.


      Yes i have a cart that needs picked up

      Sincerely,



      ****** *****

    • Initial Complaint

      Date:08/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cards has assured us several times that they will pick up our trash. It's been 3 weeks with no service and we are tired of being lied to. We have a ridiculous amount of trash sitting at our house.

      Business Response

      Date: 08/29/2024

      Thank you for your feedback. We see that you were able to speak with our customer service team, and they have resolved the issue with your trash service. If you have any further concerns or need additional assistance, please feel free to reach out to us.

    • Initial Complaint

      Date:08/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I PAID FOR SERVICE FOR 3 MONTH AND TRASH WAS NOT PICKED UP FOR THE LAST WEEK OF FEB AND NOT AT ALL FOR MARCH, WHICH SHOULD HAVE BEEN CREDITED TO MY ACCOUNT AND NOW I AM RECEIVING A BILL STATING I OWE $240 INCLUDING LATE FEES. I HAVE TRIED CANCELLING THE SERVICE BUT EACH TIME I CALL, I WAS UNABLE TO GET ANYONE ON THE LINE TO DO SO.
      I HAVE CHANGED TRASHED COMPANIES AS OF APRIL OF THIS YEAR.

      Business Response

      Date: 08/29/2024

      Thank you for bringing this to our attention. We will work with our customer service team to request the removal of the balance from your account. While we cannot issue a refund, we will ensure that your account is properly closed and that no further charges are applied. We appreciate your patience as we resolve this matter.

      Customer Answer

      Date: 09/23/2024



      Complaint: 22162934



      I am rejecting this response because:  I received another bill yesterday with another $20 late fee attached to the amount.  We do not owe anything.  We should be getting a refund for the last week of February.  I with a new trash company in April.  We want this balance zeroed out.



      Sincerely,



      ***** ******

      Business Response

      Date: 10/03/2024

      Thank you for reaching out regarding your concerns. The adjustments have been placed onto your account to correct the balance and are currently showing as pending. Unfortunately, we cannot issue a refund for the last week of February as we were not notified of any service issues or misses. Please allow us ample time for the adjustments to post and the balance to be corrected. We thank you for your patience and understanding as we work to resolve this matter.

    • Initial Complaint

      Date:08/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cards took over shorts trash service here in Pittsburg, Ks about a year ago and since then our trash is rarely picked up as scheduled. When I called to cancel the service they stated that I had already paid for the service through the month of September and no refund was to be issued. Our trash has not been picked up at all this week. I have contacted them numerous times via phone and email and received verbal and email confirmation that they were to correct the issue and it is still resolved. I have paid for services that are not delivered. I also asked to speak to a superior and still have not received contact.

      Business Response

      Date: 08/29/2024

      Thank you for bringing this matter to our attention. We have reached out to our operations team in your area, and they are aware of the situation. We will ensure that your regular services continues till the end of the paid period, and any extra trash you have will be collected. Our operations team will also be reaching out to you directly to make sure this issue is fully resolved.

    • Initial Complaint

      Date:08/19/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We contacted Cards by phone on 4/16/24 requesting cancellation of service because Cards had not picked up our trash since 3/21/2024. We paid Cards in full for the months of January, February, and March 2024. We received a bill from Cards for the month of April in the amount of $65.00. We did not pay it since Cards provided no service to us in April 2024 and we had already contacted them to close our account. I received another bill at the beginning of July 2024 with added late fees. I was unable to contact anyone by phone so I wrote Cards a letter dated 7/5/2024 outlining all this information and asking for a resolution as we did not owe them anything since no services had been provided after 3/21/2024 and we had paid for services through 3/31/2024. I received
      no response from Cards. I checked my email today and noticed I received an email from Cards dated 8/13/24 stating if I did not pay the original bill of $65 plus late charges immediately they would turn me over to collections. This is not right of them. They never made any adjustments for
      weeks they did not show up and have not been professional in handling my situation. I do not owe them any money and now they threaten to hurt my credit. I greatly appreciate any assistance you can provide. I had hoped to settle this with Cards but that doesn't seem possible at this point. Thank you.

      Business Response

      Date: 08/29/2024

      Thank you for bringing this to our attention. We will look into your account and review the situation. Our goal is to resolve this matter fairly, and we will see if adjustments can be made to your account to prevent it from being turned over to collections.

      Business Response

      Date: 09/05/2024

      We have looked into your complaints, and we apologize for the inconvenience this issue has caused.  We have submitted a credit to your account.  The credit zero's out your account.  We have contacted our credit agency and let them know that you should not have been put into collections.  We have also checked, and this issue was never sent to the credit agencies.  Please let me know if you have any other questions.  

       

      Customer Answer

      Date: 09/05/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** *******

    CARDS Recycling is NOT a BBB Accredited Business.

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