Complaints

This profile includes complaints for CARDS Recycling's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CARDS Recycling has 15 locations, listed below.

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  CARDS Recycling

  3739 N Steele Blvd Fayetteville, AR 72703

• 

  CARDS Recycling

  601 Access Rd Van Buren, AR 72956-2085

• 

  CARDS Recycling

  3001 N Rotary Terr Pittsburg, KS 66762

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  CARDS Recycling

  8777 Cherry St Winona, MO 65588

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  CARDS Waste Management & Recycling

  23790 US-59 N Fairland, OK 74343

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting 1/1/24 I have paid Cards a total of $300 for servicing my trash dumpster on the farm. I am paid thru the month of May. They should have been here a total of 10 times but they have only dumped it 5 times. The dumpster has currently not been serviced for 6 weeks and has long been overflowing. I have had to pay for other arrangements for trash disposal due to Cards lack of service that I have paid for. Numerous phone calls and emails…promises made and broken over and over. A Terrible Company.

  Business Response

  Date: 06/10/2024

  Thank you for bringing this to our attention.
  To address this issue promptly, we need to locate your account in our system. Unfortunately, we do not have an account associated with the address provided in your complaint. Could you please provide us with the service address or any other identifying details related to your account? This will allow us to investigate the situation and ensure that your service concerns are resolved as quickly as possible.
  Thank you for your cooperation.

• Initial Complaint

  Date:05/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CARDS needs to return the $23.46 charged for June service since I canceled their service on May 31. CARDS had not picked up my trash for two weeks so I had to get another trash service. CARDS just changed from billing early in a month for that month's service, to billing early in a month for the next month's service. My credit card was charged on May 10 for June service, and it was charged twice in April for April and May service, with no notice of billing changes until the May 10 bill. Since CARDS did not pick up my trash for two pickups in May, out of four in May, I should really get $35.19 returned to me ($23.46 for June plus $11.73 for May), but I just want the $23.46 June service charge returned to me since I canceled on May 31. When I called, the customer service rep insisted that it is company policy that there are no refunds, and so did not return my money. This case demonstrates that CARDS "policy" is to take money from the customer and not provide service. I want the $23.46 June service charge returned to me.

  Business Response

  Date: 06/24/2024

  Thank you for your feedback. As per our refund policy, we are unable to issue refunds for services already billed. However, please be assured that we will continue to provide service through the paid period.
  If you have any further questions or need additional assistance, please reach out to our customer service team.

  Business Response

  Date: 07/10/2024

  Thank you.
  We assure you that each review is addressed independently, and there is no scripted response. Our operations team noted that during the paid period (June), there was no cart out to be serviced. Because we still allocated resources to try and service your address, we cannot issue a refund.
  We understand your frustration and appreciate your understanding. 

  Customer Answer

  Date: 07/15/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I reject the CARDS response.  Refund to me the $23.46 charged for June.  I cancelled CARDS service effective on May 31, 2024 because CARDS was not collecting the trash, which I detailed in my initial complaint on May 31, 2024.  So, obviously "there was no cart out to be serviced" in June because I had cancelled CARDS service on May 31.  As for billing, on May 10, 2024 CARDS did two things at the same time:  (1) CARDS autopay charged my credit card $23.46 for June service, and (2) informed me by addendum to the electronic bill statement dated May 10 that CARDS was going to start charging a month in advance.  It is highly unscrupulous to autopay charge my credit card on the very same day you inform me of a major billing change, giving me no time to accept or reject a change in terms.  Refund to me the $23.46 charged for June.
  
  
  
  
  Sincerely,
  
  
  ******* *******

• Initial Complaint

  Date:05/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cards recycling took over our trash service after *** ******** sold. They have taken over $250 in payments from me for this year alone and have not picked up my trash. They just drive by my house every week. My dumpster is full to the brim with trash.

  Business Response

  Date: 06/24/2024

  Thank you for bringing this to our attention. Upon reviewing your account, we found that there was an outstanding balance which had resulted in your account being temporarily suspended. We understand this must have been frustrating.
  We're pleased to inform you that your account has been unlocked and service has resumed promptly since the balance was settled. Moving forward, please rest assured that we are committed to providing regular trash pickup as per our service agreement.
  If you have any further questions or concerns, please feel free to reach out to us directly. We appreciate your patience and understanding in this matter.

• Initial Complaint

  Date:05/31/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cards disposal has sent a bill for $57.00 to a lawyer and I have never even used there service I had canceled my service prior to them taking over

  Business Response

  Date: 06/24/2024

  Thank you for bringing this to our attention. In order to assist you further, could you please provide us with the address listed on the bill? This information will help us locate your account and resolve this matter promptly.
  Looking forward to your response.

  Customer Answer

  Date: 06/24/2024

   
  
  Better Business Bureau:
   in reference to complaint ID ********, 

  My address is **** ***** ******* ** ******* ** *****

  
  
  
  Sincerely,
  
  
  
  ***** **********

• Initial Complaint

  Date:05/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Does not pick up garbage. I have auto pay since cards took over my route and since the beginning of 2024 they have only picked up our garbage 7 time in almost 6 months

  Business Response

  Date: 06/12/2024

  Thank you for bringing this to our attention. We understand your frustration and apologize for the inconvenience caused. We have adjusted your bill accordingly and are actively addressing the service issues to ensure more consistent and reliable trash collection moving forward.
  Please don't hesitate to reach out if you have any further concerns or if there's anything else we can assist you with.

• Initial Complaint

  Date:05/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 6 months of service (they bought out previous company who did great) they have only came twice without being called. Missed multiple weeks at a time even when called. Not apologies and refuse to refund for service not received. Refuse to put supervisor on the phone. Absolutely the worst company I’ve ever dealt with.

  Business Response

  Date: 06/24/2024

  Thank you for bringing this to our attention. We apologize for the inconvenience caused by missed pickups and the difficulties in reaching a resolution.
  We will investigate your account further to address the missed service instances and review the possibility of issuing a refund for the service not received. Our goal is to resolve this matter promptly.
  If you have any additional details or concerns, please feel free to reach out to us directly.

• Initial Complaint

  Date:05/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CARDS Holdings is the WORST trash service I have ever had! Soooooo many issues with them and now they are telling people they can’t cancel or that they have some outrageous fee before they can cancel. They are supposed to pick up weekly and I’m lucky if they come once a month, they have double charged me twice. Every single review I see is horrible. KOAM news has had people reporting to them. When I call they say they will get my trash the following day and never show up. I should not have to call them weekly for them to pick up my trash. I have paid over $400 dollars for services that are not happening. They double charged me one month and did not let me know beforehand and changed my billing date. When I call them to talk to a supervisor they tell me there is no supervisor. Every month they try and charge me a late fee even though I am autopay.

  Business Response

  Date: 06/24/2024

  Thank you for bringing these concerns to our attention. We take customer feedback seriously and are investigating the issues you've raised regarding your service with CARDS Holdings.
  We understand the frustration caused by missed pickups, billing errors, and difficulties in communication. We will review your account to address the double charges, billing date changes, and late fee discrepancies.
  If you have any additional details or concerns, please feel free to reach out to us directly.

• Initial Complaint

  Date:05/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company bought out my previous trash company. We had zero issues with the old company. Since the buy out it has been terrible!
  
  They have charged me double monthly payments 2 times now. They have not picked up my trash on most weeks. They drive right past my house and don’t pick mine up. I have had to call multiple times about missed pick ups and they tell me they will put me down for a missed pick up but then they don’t come on that scheduled day either. When I asked for a refund or discount on the months they only picked up once when they were supposed to pick up weekly they won’t issue a discount. When I called about being double charged they informed me they were getting people a head on payments so we will pay the month before and that they tried to inform everyone of this new policy. I did not receive a letter, email or phone call about this and was charged $140 in one month on two occasions. When I asked to be in contact with the manager or owner I was told no.
  
  My neighbors are also experiencing the same issues with being doubled charged, not picked up and being told they cannot cancel without having a huge cancellation fee. Multiple people are expressing issues with the company and how terrible their service has been.

  Business Response

  Date: 06/24/2024

  Thank you for sharing your concerns with us. We transitioned to an advanced billing system, which may have resulted in the double charges you experienced. Our records indicate that notifications regarding this billing change were sent to all customers.
  Regarding missed pickups and service issues, we strive to provide reliable service and are actively addressing the operational challenges. We appreciate your feedback and see that you have reached out to our customer service department, and we have canceled your account as per your request.
  If you have any further questions or need assistance, please feel free to contact us directly.

• Initial Complaint

  Date:05/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a customer of Change Recycling and live in ******* ****** This company sold to Cards in the fall of 2023.
  
  My recycling was not picked up on 5/15/2024. I called to report a missed pickup and left the can out for 3 days with no pickup ever happening. I called and spoke with ***** to cancel the service and get a refund of the amount paid through June. She said she could cancel effective 6/1/2024. I had one pick up remaining in May for May 28. This was not picked up.
  
  I called and spoke with ****** today who informed me he would put in a missed pick up order and it would be picked up within 24 - 48 hours. I live in a neighborhood where we are not allowed to leave our cans out.
  I also asked Skylar about getting a refund for the days missed and the month of June that I had prepaid. He said the company does not issue credits or refunds.
  Is this legal to charge for services you do not provide?
  They have never informed me of this, I have no signed contract with Cards, and the invoice does not state this.
  
  I want a refund for services not received. Cards has not been picking up recycling at my address for a month now.

  Business Response

  Date: 06/24/2024

  Thank you for bringing this matter to our attention. We understand your frustration. As per our policy, we continue to provide service until the end of the paid period, which includes completing missed pickups. When customers are mistakenly missed, we ensure that all extra materials are serviced promptly.
  Regarding refunds for services not received, we regret to inform you that we are unable to issue refunds. Our policy is to ensure that all scheduled services are completed within the paid period, and we strive to resolve any missed pickups promptly. Since we are still servicing the same amount of material, albeit delayed, we cannot issue refunds for the missed pickups.
  If you have any further questions or need assistance, please feel free to contact us directly.

  Customer Answer

  Date: 06/24/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because on 5/29/2024 Skyler at Cards Recycling told me my service was stopping as of 5/31/2024 and I have not been receiving service for the month of June. I should have a refund for the service I paid for in June ... and have not received.

  Furthermore, I have seen no written policy stating what this company response claims. My bills make no such statement either. I have no signed service agreement with this company. This company chooses to bill their customers 3 months in advance. If the customer moves or cancels service there should be a refund. Not to mention that a refund should be issued if they themselves have cancelled service.

  
  
  
  Sincerely,
  
  
  
  ***** ********

  Business Response

  Date: 07/11/2024

  Hi ****** we have received your concerns and are forwarding this information to our accounting department for review and inquiry regarding reimbursement. We will ensure that your situation is thoroughly reviewed.
  For any further questions or assistance, please contact us at ************ ** ***** ************************

• Initial Complaint

  Date:05/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had very little service with Cards, and have even ignored my house a few times. The only times they ever picked up my trash was after I have called them. They only picked up once in January on 1/16, despite paying for the full month which should have been 4 pick ups. Cancelled back in 2/2/24, and told me I couldn't cancel the service. The lady I spoke with was very rude and disrespectful. I have called weekly to make sure they can grab my trash. I have seen them pick up my neighbors trash but not mine. On the 2/5/24 they picked up my trash after canceling with them. I have called them on 2/13/24 to reiterate I wanted to cancel with them. Now I got a letter in the mail saying I owe 55 dollars. I do not want to pay this since they barely picked up my trash to begin with. I told them to come get their cans since I have a new service now.

  Business Response

  Date: 06/24/2024

  Thank you for bringing this matter to our attention. We apologize for the inconvenience and frustration you've experienced with our service. Upon reviewing your account, we have adjusted your bill to reflect the issues you've encountered, and you do not owe any remaining balance.
  If you have any further questions or concerns, please do not hesitate to contact us directly.