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Business Profile

Waste Management Services

CARDS Recycling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waste Management Services.

Complaints

This profile includes complaints for CARDS Recycling's headquarters and its corporate-owned locations. To view all corporate locations, see

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CARDS Recycling has 15 locations, listed below.

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    Customer Complaints Summary

    • 667 total complaints in the last 3 years.
    • 458 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have not picked up our trash for over two weeks. Our contract is weekly pick ups & quarterly billing. There was recently a story about complaints on **** news by residents of Pittsburgh KS. About a month ago there were complaints on *** news about residents trash not being picked up in Forsyth Missouri. Clearly this company has problems providing a service so many pay for.

      Business Response

      Date: 06/24/2024

      Thank you for bringing this issue to our attention. We apologize for the inconvenience caused by the missed trash pickups. Upon reviewing your account, we see you were able to speak to customer service and we addressed the service issue and ensured that your bill was lowered.
      If you have any further concerns or questions, please feel free to contact us directly.

    • Initial Complaint

      Date:05/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cards took over our trash service, which was excellent, and has been a dismal failure wherever they go.
      They have missed picking up my trash more times than they have collected it.
      After approximately 15 phone calls and 4 unanswered Emails I'm done with them.
      They will not issue a refund or offer any resolution.

      Business Response

      Date: 06/24/2024

      Thank you for bringing this to our attention. We regret the inconvenience caused by the missed trash pickups. Upon reviewing your account, we will ensure that all scheduled trash pickups are completed until the end of your paid period.
      If you have any further questions or need assistance, please contact us directly.

      Customer Answer

      Date: 06/24/2024

       

      Complaint: ********



      I am rejecting this response because:

      Your company did not pick up my trash in June. Also, I incurred additional cost switching to a different service who, in fact, did the job correctly.

      And the issue of a refund for failure to perform the job for which your were paid was *NOT* addressed in your response whatsoever. 

      Sincerely,



      ****** ******

      Business Response

      Date: 07/10/2024

      Thank you for the response. We have sent this information over to accountting to request a refund. If there is anything we can help you with, please reach out to us. 

    • Initial Complaint

      Date:05/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CARDS has not picked up my trash in a month, I have called customer service probably a dozen times, I was told 3 times by 3 different agents that someone would be out by EOD or the next morning to get the trash picked up. Nobody has shown up for a month. I paid a massive amount for the quarter and I will need this refunded back to my original payment method. I'm done messing with this and will find another trash service provider. I will not be paying for a service if you cannot provide the service. I will not accept anything other than a refund of what I have paid for the last few months as well as the quarter.

      Business Response

      Date: 06/24/2024

      Thank you for bringing this issue to our attention. Upon reviewing your account, we found that your service was interrupted due to non-payment. As per your request, we have canceled your account. However, we regret to inform you that we are unable to issue any refunds for the payments made.
      If you have any further questions or need assistance, please feel free to contact us directly.

    • Initial Complaint

      Date:05/28/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 18th, 2024 driver of your trash truck ran into and destroyed our retaining wall. Contacted company was given the name of a gentleman to contact that gentleman told me, there were two other gentlemen that I would need to contact. Upon doing so did not receive contact back until after someone went to my property to look at the damage. Tried several times to reach back out to company. Was constantly told that they would reach out to the insurance company and have someone contact me and to date no one has. Last email I sent was on May 13th and I have not heard anything from anyone since.

      Business Response

      Date: 06/13/2024

      Thank you for bringing this matter to our attention.
      We take incidents like this seriously and want to resolve this matter promptly for you. Please reach out to us directly at your earliest convenience so that we can gather all necessary details and ensure that this issue is addressed properly. You can contact us at ************ or email us at ***********************.
      We appreciate your patience and understanding as we work to resolve this situation as quickly as possible.

    • Initial Complaint

      Date:05/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I’ve paid for about 5months of service which would result in a total of 22 pick up days of trash, just by my calculations, since *** had sold the trash company to Cards Recycling I’ve had my trashed pick up maybe a total of 6 times. They never have a reason as to why they have not picked up my trash anytime I call just that it should be soon. I would like the money I’ve paid this business back as they have not done their job. I’ve had to bring trash back into my home due to them not picking it up and having wild animals that will tear it up.

      Business Response

      Date: 06/13/2024

      Thank you for reaching out. We apologize for the inconvenience this has caused.
      We have noted your concerns and have already taken steps to address them. We have forwarded your information to our operations team to investigate the missed pickups and work on resolving these issues promptly. Additionally, we will look into issuing a credit.
      Please continue to reach out to us directly if there are any further issues or concerns. You can contact us at ************ or email us at ***********************.
      Thank you for your patience as we work to improve our service and resolve these matters for you.

    • Initial Complaint

      Date:05/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They don’t show up to empty my dumpster even after calling them several times. They bought *** ******** my former trash company and never told me. I called in January to pay my bill and found out. I didn’t have a bill until February. I went a month without trash pick up. After several calls they showed up and empty my dumpster, in the month of May they picked up my trash the 1st week and have not came since even after several calls to them. They give me a date and don’t show up.

      Business Response

      Date: 06/18/2024

      We appreciate you bringing this issue to our attention and understand your frustration with the service disruptions you have experienced. We are aware of the service disruptions and have noted multiple missed pick-up work orders on your account that were marked as completed.
      Please be assured that we are doing everything we can to resolve these service issues. Our team is actively working to address the discrepancies and improve the reliability of our service.
      We will also look into issuing a credit to your account to compensate for the missed pick-ups.
      Thank you for your patience and understanding.

    • Initial Complaint

      Date:05/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      the company is supposed to be providing trash service in the city of Duquesne, Mo. and has not picked up the trash at City Hall for 2 weeks (Agreement was for weekly pick up) many other resdents are complaining to the city and on Facebook about their lack of service.
      I would like to see CARDS credit all accounts for pickups not made and pickup as agreed.

      Business Response

      Date: 06/24/2024

      Thank you for bringing this to our attention. We take customer feedback seriously and are committed to resolving this issue promptly. Please provide us with the address of City Hall where the pickups are being missed so that we can investigate and take corrective action as necessary. We are actively working to address service concerns and ensure all agreements are met. If you have any further information or require immediate assistance, please send us an email at *********************** with the details.

      Business Response

      Date: 07/22/2024

      Thank you for your feedback. We are currently addressing the issue with the missed trash pickups in the city of Duquesne, MO, including at City Hall.
      We will ensure the dumpster is removed. Additionally, we will inquire with our accounting department about a possible refund for the missed pickups.
      Thank you for bringing this to our attention.

      Customer Answer

      Date: 07/23/2024

       

      Complaint: ********



      I am rejecting this response because: I am asking for a refund, not a response from the accounting department.



      Sincerely,



      **** *******

    • Initial Complaint

      Date:05/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company bought *** ******** which I had for over 7 years without issues on picking up trash on collection day. This company has been late several times a month and I have had to call three times already. Twice this week alone. Did not arrive on Monday or Tuesday I called on Wednesday and they said 48 hours. Nobody there still by Friday. Called again Friday morning and was told it would be picked up that day and again on Tuesday as this Monday is a holiday. My trash is still sitting and piling up with animals getting into it as I live in the country and we have had to resack it almost everyday. There is no customer service line after 5pm and only reach customer service during business hours after waiting at least 15-30 minutes. No discounts have ever even been given even though they do not show up and auto bill my credit card.

      Business Response

      Date: 06/24/2024

      Thank you for bringing this issue to our attention. We understand your frustration and are committed to resolving this matter promptly.
      Based on your account, you were able to get in touch with our customer service team and your trash has been picked up. As a gesture of goodwill and to compensate for the inconvenience, we will adjust your monthly rate moving forward to $25/month.
      We appreciate your patience and understanding as we work to improve our service reliability.

    • Initial Complaint

      Date:05/28/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cards bought out Pederson Trash Service in our area, and have completely missed 5 weeks of pickups since then. Constantly being told that they will be by in 24-48 hours, and they never are. They said we would be refunded for missed weeks of pickups and we never were. The only reason we are still customers is because no one else offers servicing of 2 yard dumpsters in our area. They are keeping our business solely because they have a monopolization on the area. Pickups need to be corrected EVERY week. Money needs to be refunded for all the missed pickups.

      Business Response

      Date: 06/27/2024

      Thank you for reaching out to us. We have contacted dispatch, and they are aware of the situation. Your pickup was completed this week, and regular service will now resume. We are also looking into the possibility of issuing a credit to your account for the missed pickups. Please let us know if there is anything else we can assist you with.

      Customer Answer

      Date: 06/27/2024

       

      Complaint: ********



      I am rejecting this response because:

      Wording of your message clearly states that a refund or credit is a possibility. Given the past, I don’t put much credibility into that actually taking place. I would like confirmation that what we paid will be credited, and/or refunded to our account for the weeks that have been missed. We are up to 7 full weeks that there was no trash picked up. I want to clarify, this doesn’t include weeks it was picked up late. This is 7 full weeks with NO pickup. I would like that amount, whatever it may be for 7 weeks of service, refunded or credited to our account. 




      Sincerely,



      **** *********

      Business Response

      Date: 07/11/2024

      We understand your concerns regarding missed pickups. While we cannot issue a refund, we have adjusted your monthly rate moving forward to compensate for the delays. This adjustment reflects our commitment to providing fair service despite the recent challenges. For any further questions or assistance, please contact us at ************ ** ***** ************************

    • Initial Complaint

      Date:05/28/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My trash service is not getting picked up. They never answer there phone, if they do they say they will be back out the next day. It’s all false promises. They are doing this to countless others in my community. They also refuse to give any refunds. I’m going on three weeks of a weekly service that has not been fulfilled.

      Business Response

      Date: 06/24/2024

      Thank you for sharing your concerns with us. We have located your account and confirmed your recent interaction with our customer service team regarding the cancellation of your service. While we regret any inconvenience caused, we want to assure you that we will continue to service your account through the paid period. Additionally, we will address any accumulated extra trash due to service delays.
      If you have any further questions or need assistance, please don't hesitate to reach out to ***********************.

    CARDS Recycling is NOT a BBB Accredited Business.

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