Complaints

This profile includes complaints for CARDS Recycling's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CARDS Recycling has 15 locations, listed below.

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  CARDS Recycling

  3739 N Steele Blvd Fayetteville, AR 72703

• 

  CARDS Recycling

  601 Access Rd Van Buren, AR 72956-2085

• 

  CARDS Recycling

  1252 Ashley Dr Nixa, MO 65714

• 

  CARDS Recycling

  8777 Cherry St Winona, MO 65588

• 

  CARDS Recycling

  6082 S Industrial Dr Chelsea, OK 74016-2003

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was going to sign up for another year of services but when I called they said I owed them money which I did not and they ended up sending my bill to collections. I need help getting this off my credit report.

  Business Response

  Date: 01/04/2025

  Thank you for reaching out and sharing your concerns. We understand how frustrating this situation must be, and we’d like to take a moment to explain the details of your billing history.
  When you made your $192 payment in October 2023, part of it was applied to an outstanding balance of $64.00 for services from October, November, and December of 2023. Additionally, a price increase took effect, which also contributed to the remaining balance. As a result, your payment didn’t fully cover the full calendar year of January to December 2024. Your current monthly charge is now $18.90, and the remaining balance of $82.74 is for services provided in 2024, factoring in the previous balance and the price adjustment. We want to make this right for you, so as a goodwill gesture to resolve this matter, we are willing to remove $80 from your account. However, the remaining balance of $82.74 for 2024 services will still need to be settled. We are here to help and want to get this resolved for you as quickly as possible. If you have any questions or would like to discuss further, please don’t hesitate to reach out.
  
  

• Initial Complaint

  Date:12/23/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never experienced such terrible customer service in my life! I ordered a third trash can on 12/5/2024. I was required to pay 10.00 immediately over the phone. I have called six different times and it is still not resolved! Yesterday I was told the manager was not in but they would put me on a call back list. I called today and when I asked for a manager I was told they would put me on a call back list. I told them I was on a call back list. They stated the manager does not make call backs until 3 pm. They literally do not seem to care about their customers!!!!

  Business Response

  Date: 01/02/2025

  Thank you for sharing your feedback. After reviewing your case, we would like to confirm that your third trash can was delivered on 12/24/2024. Additionally, we see that you were able to speak with our manager, who issued a $20 credit to your account to help resolve the matter. We appreciate your patience and want to assure you that your feedback is valuable as we continue to improve our service. If you have any further concerns or questions, please feel free to reach out.

• Initial Complaint

  Date:12/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my service via email on 9/12 notifying Cards Trash that I have switched providers and would not be paying the invoice I just received on 9/12 for the services of the months of October, November, and December... I received a reply back from Britney on 9/16 saying thank you... Then on 9/17 I received a message from Denisse Sanchez from Cards stating that they put in a stop date of October 1 for the trash service but the fourth quarter bill had already been in process and that if I didn't receive a refund in two weeks to reach out again... No refund had come at that time, so on 11/15 I sent a second email to the previous reply demanding a refund for my services that I cancelled back on 9/12.... No reply and no check in the mail. Still to this date of 12/20/24 I have not been credited back to my cc or received a check in the mail for my $72.49... A side note, a couple weeks ago, I just happen to be out mowing my yard and it was trash pickup day for cards and their truck driver pulled up and asked me why I have not been setting out my can to be collected. I said I cancelled several weeks ago... He said he made not of it on his ipad and drove off. Its a very common theme with Cards and not wanting to give people refunds. Please help me get my refund from these people. Nothing but complaints come from people that use cards. They should be kicked out of Pittsburg Kansas. Thank you ***** ********

  Business Response

  Date: 12/26/2024

  Thank you for reaching out to us. After reviewing your account, we can confirm that your cancellation has been processed, and we have entered a refund request for the amount of $72.49. Please allow some time for the refund to be properly processed back to your original payment method. We appreciate your patience as we resolve this matter. If you have any further questions or need assistance, please feel free to contact us.
  

  Customer Answer

  Date: 12/27/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:12/20/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I decided to switch providers due to poor service and spotty pick-ups. I notified CARDS three times by email in September (the last email being sent on Sept 21.) to cancel services beginning Oct. 1. Since then, they have billed me 3 times. Each time, I called customer service and they said they had seen the three emails and will remove me from their service. I asked when they will pick up their bin and they said they would contact me with a time. A few days ago, I got told I was being referred to a collection agency. Again I called and asked to speak to supervisor (who, suspiciously, was not there at the moment). I recounted what I had been told previously and asked the representative to access my previous emails for confirmation (which, suddenly, she did not have access to) and to email back a confirmation that she had seen them (which she would not do) as I plan to forward them to the collection agency. She then explained that if the emails came after the 11th of the month previous, I am still responsilbe for payment. That's total BS! I know other former customers have cancelled after this supposed deadline. I have not received services nor have they picked up their can for the past 3 months. Playing by their rules -- Option 1: I want my service cancelled immediately (before Jan 1 billing cycle as Sept is well before December 11) and I want my account credited for non-service for 3 months. Since I'm cancelling, the credit should be in the form of a refund for the last quarter. Option 2: we can call it even, cancel my service, pick up your container, forget about the collection agency and leave me alone. Option 3: I am a news reporter with contacts in the state government, including the AG. We can go down that road if preferred.

  Business Response

  Date: 12/26/2024

  Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration you've experienced with our service. You mentioned that you sent an email every week in September to cancel your service. However, after reviewing our records, we were only able to confirm the receipt of two emails, with the earliest one being sent on September 14th. Because your cancellation request came after the billing for the next quarter had already been issued, your account was still billed for the upcoming quarter. To help resolve this issue, we have removed the balance due from your account and have processed a cancellation as requested. For your convenience, we've attached an updated statement reflecting this change. We understand how important it is to resolve these matters quickly, and we appreciate your patience. If you have any further questions or concerns, please don't hesitate to contact us.

  Customer Answer

  Date: 12/30/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:12/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent them a check on November 21 for $360.00. I have paid my trash all the way back to 2019 and I have the receipts. I cancelled them in October 2024. I called them in August and they said my bill is not due until Dec. 10th. They told me to throw it away because they messed up. Now the bill they sent to me is $190.00.
  
  I don't want to pay for something that I have talked to them about regarding services from them since I cancelled their services.

  Business Response

  Date: 12/26/2024

  Thank you for reaching out and sharing your concerns. We sincerely apologize for any confusion or frustration this situation has caused. After reviewing your account, we can confirm that a representative has already started the process of correcting the balance. Based on your cancellation and the information provided, we will be removing the outstanding balance of $150.00. Please allow us some time to ensure that the correct adjustments are made to your account. We appreciate your patience as we work to resolve this matter promptly. If you have any further questions or need additional assistance, please don't hesitate to reach out.

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started service on December 2nd, and the company has still not provided the two garbage containers for service. I was told the containers would be provided within 48 hours. It took about a week and a half to get the first container. When I called customer service about leaving garbage out in bags to pick up while I was waiting on the containers I was told yes and they would pick them up but they never did. I ended up having to call back multiple times until a container was dropped off and get them to come pick up the garbage that was put out before a container was dropped off that they agreed to pick up, and they still haven’t dropped off the 2nd container. When I asked to speak to a manager they said they would not, that the issue isn’t important enough to let me speak to a manager. The company has not complied with providing the service per my service agreement. This is my written notice to cancel automatic renewal. The bins are also significantly smaller than all of the other service providers, so the cost and service provided is misleading.

  Business Response

  Date: 12/26/2024

  Thank you for sharing your concerns with us. We understand that you’ve been frustrated with the situation, and we sincerely apologize for any inconvenience caused. After reviewing your account, we have processed a refund of $121.27 and have closed your account as per your request. Please allow some time for the refund to be processed back to your original payment method. While we strive to provide clear communication and timely service, we regret that this situation did not meet your expectations. We appreciate your feedback, and it will help us improve our processes moving forward. If you have any further questions or need assistance, please don’t hesitate to contact us.
  
  

  Business Response

  Date: 01/07/2025

  Thank you for your patience and for bringing this to our attention. We have mailed out your refund check, and it should be arriving shortly. Additionally, we have reached out directly to our operations team, and they have confirmed that the can will be removed from your property this week. We appreciate your understanding, and if you have any further concerns, please don’t hesitate to contact us.

  Customer Answer

  Date: 01/07/2025

  
  
  Better Business Bureau:
  
  
  Thank you for the response and the effort to at least address the issue.
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:12/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Cards online form ************************ to cancel my service in September 2024 because I knew the next quarterly billing cycle started Oct 1 and I did not want to continue their service. I received an email notice stating that my payment was late in October, so I called to confirm that I had canceled my service in Sept. I was told at that time that my Cards trash bin would be picked up within a week.
  Cards has continued to send me late notices to pay for service for Oct - Dec but they have not picked up my trash since Sept 24th so I do not see any reason to be billed or for me to pay for services I did not receive.
  I received a phone call today (12/17/2024) that my account has been turned over to collections for non payment. I do not understand how a company can bill/turn over to collections for services they did not provide. That seems illegal to me, so I'm contacting BBB to see what my options are to have Cards remove the collections from my account/credit.

  Business Response

  Date: 12/26/2024

  Thank you for reaching out to us. We have reviewed your account and the information provided, and we’ve located the email you mentioned from September regarding the cancellation of your service. Based on this, we have taken the necessary steps to remove the balance due on your account. For your reference, we’ve attached an updated statement that reflects this adjustment. We understand your concerns and apologize for any confusion or frustration this situation has caused. If you have any further questions or need assistance, please don’t hesitate to contact us. We’re here to help.

  Customer Answer

  Date: 12/28/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *****

• Initial Complaint

  Date:12/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We stayed with this trash service when they purchased the previous company (Shorts Trash Service). During the previous quarter (July, Aug, Sept) we had very sporadic service. I called the main office, at least 4 times, because our trash was not being picked up. There were more times than that it wasn't picked up, but I didn't bother calling them anymore. When we received the bill for the impending quarter (Oct, Nov, Dec), I had already decided to cancel my service with CARDS. When they failed to pick up our trash on Sept. 19th, I wrote " Cancel this service" on the statement and mailed it in the provided envelope. On Sept. 26th a pickup and trailer picked up the trash AND the trash receptacle and took the trash receptacle away. I believed, at that time, they had received my cancellation request and began taking care of my own trash disposal.
  
  Then I began receiving notices of late payment charges for the Oct. - Dec. quarter. I sent them a letter explaining that I had cancelled my service and that I would not be paying for a service they were no longer providing (they took the trash receptacle). When I received an email from them about late charges, I called them and explained that they had picked up the trash receptacle and that I wasn't going to pay for services they weren't going to provide, they said their policy is that once a statement goes out, the charges are applied and can't be removed. They provided me with a link, at that time, to their policy. A policy I had not been previously made aware of.
  
  I received an email from them today (12/17/2024), informing me they are sending my account to collections.
  
  By hauling my trash receptacle away, I felt they had acknowledged my cancellation.

  Business Response

  Date: 12/26/2024

  Thank you for reaching out to us. After reviewing your account and the information provided, we’d like to confirm that your service has been cancelled. Additionally, we have taken the necessary steps to remove the balance due on your account, based on the details noted during our review. For your reference, we have attached an updated statement reflecting this adjustment. If you have any further questions or need assistance, please don’t hesitate to contact us.

  Customer Answer

  Date: 12/27/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Thank you for your assistance in this matter.
  
  
  
  Sincerely,
  
  
  
  **** ****

• Initial Complaint

  Date:12/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called and cancelled services with Cards Recycling to end on September 30, 2024. They have continued to bill me. I responded to this by email to have proof and was finally told that it would be corrected. It was not and now they are threatening to turn over my account to a third party collection agency. I am not the only one in my neighborhood that's had the exact same issue.
  The local Cards Recycling is in Anna, TX and the main office is in Arkansas.

  Business Response

  Date: 12/26/2024

  Thank you for reaching out to us. After reviewing your account and the details you provided, we’ve confirmed that your service has been canceled. We’ve also made the necessary adjustments to remove the balance due from your account. For your reference, we’ve attached an updated statement showing these changes. If you have any other questions or concerns, please don’t hesitate to contact us.

  Customer Answer

  Date: 12/27/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CARDS failed to pick up the trash per service agreement. Furthermore they represented m they would schedule us for immediate pickup the day after and that did not happen. They need to improve their operations, get more trucks, hire more people or they will continue to get sued and investigated by AG. Health issues are arising when reach is not collected for weeks.

  Business Response

  Date: 12/24/2024

  Thank you for reaching out and sharing your concerns with us. We sincerely apologize for any inconvenience you’ve experienced. After reviewing our records, we found that there was one reported missed pick-up, and a credit was issued for that missed service. We understand how frustrating this situation can be, and we truly appreciate your patience. We also noticed that you mentioned being dissatisfied with the location where you’ve been asked to place your trash can. To help us serve you better and ensure that your pick-up goes as smoothly as possible, we kindly ask that you place your can in the designated spot as instructed in the email thread. This will help our team provide the most efficient service. Thank you again for sharing your feedback and for your understanding. We’re always working to improve, and we truly appreciate your patience as we do. If you have any more questions or concerns, please don’t hesitate to reach out. We’re here to help!