Complaints

This profile includes complaints for Republic Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Republic Services Inc

  18500 N Allied Way Attn: Corporate Customer Experience Phoenix, AZ 85054-6164

• 

  Republic Services Inc

  300 Ritchie Rd Capitol Heights, MD 20743-3614

• 

  Allied Waste Services

  8145 Reichs Ford Rd Frederick, MD 21704-6647

• 

  Republic Services of Elkhart

  57820 Charlotte Ave. Elkhart, IN 46517-1166

• 

  Republic Services Inc.

  11255 Rocket Blvd Orlando, FL 32824

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Uncle sold his home on 7/26/2024 and went in to *********** facility -There was a over payment credit on our account of $702.32 We called into cancel service on 8/1/24 and was told it would be canceled and refund issued, should receive in 2-3 weeks .WE NEVER RECEIVED THE REFUND.. when we called back in 12/11/24 to Republic Services to make sure Service was canceled and refund check was mailed for #************************************************, spoke with ****- he said they would not back date the refund and would cancel it effective 12/11/24, so Refund would NOW be $526.76 (charging us for 7/1 to 9/30 and 10/1 to 12/31 service) and it would take up to 8-10 weeks for a Refund. Even though the house was vacant and no trash pickup was needed or done by Republic- they would not back date our cancelation... This is very upsetting because the house was vacant and ****** had to be moved into a *********** Facility- by 4/2/25 STILL had not received an Refund .... So I called back into Republic, on hold 3 times for over 30 minutes each time, finally got someone and she said that service was canceled , But the Account had not been canceled and NO REFUND had been issued , she would process that Today 4/2/2025 and it would take 2-3 weeks to get the refund mailed out. This is Ridiculous and they keep giving us the run around on this account being canceled and the REFUND being issued. Very sad, since we had service with them since 2013 I am requesting a FULL REFUND of $702.32 as stated on the 07-25-2024 Billing Invoice Invoice #****-025253765 Account # **************

  Business Response

  Date: 04/07/2025

  There is no record of a call to Republic from this customer in 2024 until the notification on 12.11.24. The last prior notification was on 05.13.21 related to a bulk pickup 

  Thus we had no knowledge of the home owner selling the residence & as such we continued to incur cost related to making service attempts until the date of notification.

  There is a credit $526.76, sitting on the account for ****** & ******* ******, but we have no information as to a forwarding address or a phone # for the ********.  If one of these individuals could reach back out to Republic in writing as to the forwarding address we would be more than willing top process the refund ASAP. 

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

  Business Response

  Date: 04/15/2025

  Thank you for bringing the service issues to our attention.  We sincerely apologize for the inconvenience this may have caused.  I looked over the service History and there were only two misses logged, with recovery occurring the day after the call.

  Please note that a credit has already been applied to your account as a courtesy for the service issues.  We are committed to ensuring more reliable service moving forward.

  If you have any further questions or need additional assistance, feel free to reach out.

   

  Thanks,

   

  **** ******

  Operations Manager

  Customer Answer

  Date: 04/16/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ******
  
   
  

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called and tried to cancel the service several times. The company will not cancel the service and keep giving me the running around. They said they had to send someone out to see if the business was closed and that took forever for them to do. When someone did go, they told me the person couldn't find the place. I have asked to speak to managers and to have a call back and I never get a call back. They keep charging me for a service that I no longer need and no longer want. Please come get the trash container and cancel the service. I called them at least 3 days a week.

  Business Response

  Date: 04/03/2025

  I have spoken to Dr ******* and we will cancel her account with ******************** and credit the outstanding invoices, so she will have a zero balance.  We will have the container removed at no charge.

  Customer Answer

  Date: 04/03/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Princess ******
  
   
  

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not been able to contact someone at the business central telephone line or on their website through chat to give me info about their senior trash pickup cost. Two years ago I was able to obtain this information and they adjusted my bill . But they then raised the cost again and I have been trying to contact someone to tell me what the cost is for seniors. I am 79 years old. I used chat on their website and the *** said there was a senior rate but she could tell me what it was and told me I had to call their helpline. I tried their helpline on Thursday but no one answered after 40 minutes, so I disconnected. Today, 3/28/25, I called again and did reach someone after 10 minutes. But she told me she could not do anything to tell me the rate for seniors or to help me get that rate. She said I had to be transferred to someone else who had the authority. So she put me back in the phone queue. It was the same line, and I waited another 15 minutes but then disconnected. No local number anymore or local help.

  Business Response

  Date: 04/11/2025

  Good afternoon,

  I have spoken with the customer and resolved his pricing concern.  I apologized for the inconvenience he experienced when he tried to contact us and provided him with my contact information if he has trouble reaching the customer service line in the future.

  Thank you,

  **** *****

  Republic Services

   

   

  Customer Answer

  Date: 04/11/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** E ****
  
   
  

• Initial Complaint

  Date:03/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past 2 months we have called and reported a broken trash can wheel and each time we call they tell us they are swapping out the broken trash can. This has not happened and we have called at least 7 times reporting the same issue and they tell us the same thing. They will swap it out the following day or in 2 days from the date of the call. IT NEVER HAPPENED AND STILL IS NOT HAPPENING. I will be withholding payment until they swap out the trash can. I am beyond upset about ************* address is: ********************************

  Business Response

  Date: 04/04/2025

  We will be delivering the cart to the customer today as we speak. We also will follow-up with the customer and leave our contact info 

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Republic Services is a very unreliable trash service. They could not consistently pick up my trash and recycling. I canceled their service. They were supposed to come pick up their containers. When they came to pick them up, they only picked one container up for some reason. After weeks of calling them, and the container they didn't pick up sitting at my curb, it was finally picked up. They are now trying to charge me for the container that they left the first time and finally picked up weeks later.

  Business Response

  Date: 04/08/2025

  Thank you for reaching out to Republic Services regarding your concerns about missed pickups and difficulties with container removal. We apologize for any frustration these issues may have caused. If you would like to discuss any billing charges or report additional issues, please contact our customer service team at ************.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We asked them to cancel our service and pick up their dumpster. They delayed for around 4 months and we ended up paying through Jan 2025. We attempted to not pay the ********* bills but they threatened us with turning us over to a collection agency. Discussed the problem many times with their office but they will not admit their responsibility for the problem. We just paid the bill for $322.69 just to not impact our credit rating. Would like that refunded and an acknowledge of their fault in the matter.

  Business Response

  Date: 03/31/2025

  After research on customer **** ******** account, we are processing a refund in the amount of $322.69. The issue was created because there was miscommunication regarding a credit card chargeback on the account resulting in a $190.63 balance. Also, per our policy we normally charge a container removal fee. In this case the container removal fee was $132.06. We have credited the amount for December and as a goodwill gesture, we have also credited the $132.06 container removal fee. At this moment the complainant's account has a zero balance. Thank you.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings, I have been trying to cancel waste service and have them pick up their carts. Want to end service March 31st. We are all paid up. I can not cancel on the web and I have been on hold on the phone for approximately 1.5 hours. I have tried different phone numbers too. Thanks!Please note the name on the account is ****** ***** with my email address. We have lived at this residential service address for 28+ years.

  Business Response

  Date: 04/15/2025

  The account was closed on 3/26 with a close date of 3/31. The removal of the cans were on next service day of 4/3. The invoice for the customer went out on 3/20 for 4/1 to 6/30. The customer is up to date on payments and the remaining balance will correct itself out when the next invoice is distributed. Customer is all set and everything in the desired settlement aspect of this complaint has been addressed and taken care of.

  If there are any further questions please call ************. This is a direct line.

   

  Thank you.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the morning of February 20th 2025 a Republic trash compactor truck #**** drove.3 of a mile up my private driveway unauthorized passing several signs posted no outlet , private driveway . .The truck had the metal lift arm on its right side down. When it came to a narrow point in the road the claw on the right side of the truck struck my stone block retaining wall. The truck continued forward ripping down approximately 35 feet of the wall and breaking off part of the steel lifting claw. The driver drove up the roadway, got turned around then stopped short of the damage for 11 minutes. Before driving off without any notification. There is ample video from multiple angles of this incident plus two eye witnesses. It took the ****************** to get a response from Republic Services in ********** ****. The estimate to repair the damage exceeds $28,000.00 Republic Services insurance company is refusing to fix the damage. So is it ok for a lost driver to come up your driveway and bulldoze/ destroy your property and now I have to eat $28,000.00 in repair costs?? Really??Its been over a month with no reply from Republic Services.

  Business Response

  Date: 03/31/2025

  Good afternoon,

  Upon speaking to our insurance claims team they reached out to the Claimant.  The adjuster will be reaching out to speak to the Fed Ex driver as suggested by the claimant.  Once this is completed the adjuster will reach back out to the claimant to request any additional information as needed and proceed to the next step.  Thank you. 

  
  *** *******

  General Manager

  Customer Answer

  Date: 04/02/2025

  The insurance adjuster was here and took photos and measurements. He has not spoken with the FedEx driver/ witness. 
  I have forwarded numerous emails with video evidence to **** ****** who is supposedly a supervisor at Republic who came here the day after the incident. He took his own photos. I forwarded *********************************************************************************** addition I have sent 20 emails with descriptions of the incident along with video footage from different angles to ******** ******* at ***** insurance. Then **** *******, ******** Aguilars supervisor from ***** , insurance contacted me and requested all the same information/ videos that I had already provided to the three previous people. I have spoken with CCMSI multiple times over the past 7 weeks and I get nowhere. They keep moving the goal post. Asking for more information ( most of which they already have) or they have to talk with someone else at Republic or CCMSI and get back with me. They tell you they will call you right back and dont. Then its days or weeks until you get someone to answer the phone. 
  It  would lead a reasonable person to believe that they are being truly disingenuous about trying to resolve this issue. In short they are jerking me around. 
  

  Business Response

  Date: 04/29/2025

  A representative from our insurance team has spoken with the customer and we have acknowledged the retaining wall was damaged by our truck based on video evidence.  The insurance team will settle with the customer for the amount we are responsible for as identified after the insurance review. 

• Initial Complaint

  Date:03/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved and cannot get through the company's various numbers - phone tree broken and cuts off the ********* these numbers over the course of 2 days (March 24 & 25, 2025), with multiple attempts:*************** (listed on company invoice)2- ************ (listed on company website + provide by business account rep)3- ************ (listed on company website)4- ************ (listed on company website + provided by business account rep)5- ************ (was told this is for businesses only)6- ************ (provided by business account **** could not help me)7- ************ (listed on company website, corp headquarters) I also attempted to email them (March 24, 2025), no response. Email address: **************************************** I need to end service on March 29, 2025 and urgently need help reaching the company to do so. Account info for residential service below for reference.Address: *************************************** Account #: ************** Name on account: ****** ***

  Business Response

  Date: 03/26/2025

  Hello ****, thank you for your prompt follow up to my call. Once again, we are sorry for the inconvenience faced attempting to contact our local team. Your service has been stopped with the effective date of 03-29-2025 as discussed.