Complaints

This profile includes complaints for Republic Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Republic Services Inc has 587 locations, listed below.

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  Republic Services Inc

  18500 N Allied Way Attn: Corporate Customer Experience Phoenix, AZ 85054-6164

• 

  Republic Services Inc

  3046 N Maple Mesa, AZ 85215-1115

• 

  Republic Services Inc

  P.O. Box 78829 Phoeinix, AZ 85062

• 

  Republic Services of Elkhart

  57820 Charlotte Ave. Elkhart, IN 46517-1166

• 

  Republic Services of Stevensville

  7227 Reliable Path Stevensville, MI 49127-9769

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need to file a formal business complaint as to the ******** customer service this company provides. There is no way to email customer service and they require you to call regarding any service issue. I have called and remained on hold for close to an hour. Companies cannot operate like this and must provide customers more adequate access to their company customer service. It is by design that they make it near impossible to get in touch with them. This is a trend that we have witnessed over the last 15 years. Companies continue to make it extremely difficult to navigate their human service options. Likely to make it more difficult to cancel or dispute a service. This company, Republic Services, needs to be investigated for consumer fraud.

  Business Response

  Date: 02/14/2025

  Spoke with customer, apologized for long hold times at the call center. The account was closed and new account setup under the Trust name. 

  Customer Answer

  Date: 02/14/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ********* *********
  
   
  

• Initial Complaint

  Date:02/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The service provided by Republic services is poor at best. The frequency I need to call to report them not picking up our trash is unacceptable. They constantly do not provide a service we are paying for and never provide any compensation for the services they are not providing. It is criminal to charge people for a service and not provide it. If service is not provided a refund should be made. This is also a health issue as our garbage sits for weeks on end as they don't come back to pickup the trash until the next week allowing maggots and insects to accumulate.

  Business Response

  Date: 02/13/2025

  Hello

  We are not intentionally missing any customers pick up. Sometimes we find the cart placement is incorrect, or the customer is putting the container out on the wrong day. Then there are issues in which we miss the cart due to an unfamiliar employee or other circumstances that we own. If the non pick up is our fault, I have provided refunds to customers and would do so in this case. Also, there has been a significant in our area preventing us from getting up some hills. This is likely to be the cause for the last 10 days. However the customer indicates an ongoing issue, so I will get personally involved with the driver and supervisors to determine what is occurring and remedy the issue ASAP. 

  **** *****

  Operations Manager, Bend

   

   

• Initial Complaint

  Date:02/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am part of a contracted community, ************************, in ******, ********. We have entered the second year of a three year contract. Homeowners received a letter from ******* ******, Account Manager, ********************************************************************. We received a copy of the customer service agreement. I was correctly charged in year one, $59.00 per quarter. The year two price agreement is $63.13 per quarter. I have been charged $71.67. I have spoken with customer service and the sales department four times, and also once online chat. This began three weeks ago. I was told my report had been "expedited" to "division". Only one of these five people seemed to be aware of the Covered Bridge Community Contract, but they were unable for some reason to correct my bill. I was told at one point to pay the incorrect amount to keep my account from being in arrears. I have never received further information or a correction. Our community (approximately 200 homes) has posted numerous frustrated comments about problems with incorrect contract bills with Republic Services. I did pay the incorrect bill amount. I request that my billing account be corrected and my account credited for the overpayment.

  Business Response

  Date: 02/18/2025

  We apologize for the billing inconsistencies and have credited Mr. ****** account as of 2/15 to the appropriate quarterly rate for this community. 

  Customer Answer

  Date: 02/18/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ****
  
   
  

• Initial Complaint

  Date:02/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered by BBB staff LO During bulk pick-up the consumer places items in a personal trash can and writes a note on the can that states it is not trash. The consumer states this has been happening for the last 6 months. He has tried filing complaints with BFI but they will not reimburse him.

  Business Response

  Date: 02/20/2025

  Our Operations Supervisor has tried calling this customer twice to see what we can do, he went to their home today and the resident told him he shuts his phone off during the day so they can sleep.  It has come to our attention that the "personal containers" the resident was using were laundry baskets.  We cannot replace the residents laundry baskets as they are not proper waste containers.  

• Initial Complaint

  Date:02/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Republic Services has consistently provided horrendous trash removal and recycling since we moved in. Our recycling bill has increased consistently over the past few years, and the trash collection courtesy has deeply declined. In addition to damaging our yard multiple times by slamming down the containers, they recently shattered our recycling cart and have closed our requests twice now when we've reached out asking for a new container. We live off a main road and collectors often throw our bins into the street, causing a safety hazard for the public. I wish we had a different option, but we will be cancelling all additional services outside of what is provided by our county.

  Business Response

  Date: 02/18/2025

  Thank you for your feedback about our service. We apologize for the frustration you have experienced, and we are committed to making improvements to provide better service. If you have any further issues, please feel free to reach out to us.

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent Republic 2 written notices, months before, to terminate service on Nov 30, 2024. The company I switched to even supplied the forms. I did NOT receive service after Nov. 30th. Their can has been picked up. I did not have a contract with Republic. Technically, the service is under my husbands name and he has since passed away. They are threatening to send me to collections for $64, that I don't owe. Seems very unjust.

  Business Response

  Date: 02/18/2025

  Hello ********, 

  Thank you for reaching out. I see from the notes that I sent you an email on 01/28 stating that you would need to call in to cancel and I received no reply. The letter from the other hauler, we do not take cancellation letters. You did need to call in to cancel. I also tried calling with no replies due to wrong number on the account. I will go back and credit the $64.47.  In the future, if you are canceling a service, please make sure you are following up with the service to make sure it is canceled. The carts were still on the property and we needed to schedule a removal of them, and yes we did get them removed, eventually. According, we consider this matter to be resolved.

  Sincerely,
  ***** ******
  Operation Clerk

  Customer Answer

  Date: 02/18/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** ****
  
   
  

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  driver repeatedly turns over large heavy trash can that I am incapable of picking up

  Business Response

  Date: 02/20/2025

  OPS Residential Supervisor ******* ******** will make sure customer is provided with Great service. 

   

   

  Thanks, 

   

  ****** ****

  ************

  email - **********************************************************

• Initial Complaint

  Date:02/09/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never signed an agreement with Republic Service, nor was I aware of any city and county agreements. It seems ridiculous that I was not able to have a say in my utility services as a first-time home buyer. Companies like Republic Service bullied and took advantage of me, trying to make me pay for services provided to this address for an entire 18 months before I purchased this property. They have an unfair monopoly within this city, and I am actively looking to join any class action lawsuit against their monopoly status. I had limitless options of people and places to work with while buying a home, but once I purchased, I no longer could choose who services my home. Please review the attached PDF for the full complaint.

  Business Response

  Date: 02/10/2025

  Unfortunately your account is with the attorneys at ******** and ******** you can contact them at ************

  Customer Answer

  Date: 02/10/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ******
  
   
  

• Initial Complaint

  Date:02/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Republic Services is our Trash Service through the City of *******. They only pick up bulk trash once a month on a certain week. Our week for my address was the week of 2/2 through 2/7. They showed up in our neighborhood on Tuesday 2/3. They collected bulk trash from all my neighbors but missed mine. So I called Republic Services that day and was told by ******* that someone would be out today to pick up bulk trash by 8 PM. No one came so I called the next day Wednesday and ******* said again they would come today by 6 PM. I called back that same day and spoke to a Shireen (unsure of the spelling) who said they would definitely be back by 6 PM, when I mentioned I didn't feel very confident she just hung up on me. Again they did not pick up our bulk trash nor try to contact me. Thursday I called City of ******* who referred me to *** ****** their liaison for Republic who said they would be out by 7 PM to pick up my bulk trash. Again they did not show up nor attempt to contact me. Friday I called *** ****** again and she said they would come by 7 PM. Then I got a message from *** saying their representative would come by to discuss how much it would cost to pick up my bulk trash! I called her back at 3:30 PM and advised there was only a patio umbrella, a chair mat and 8 pieces of shipping cardboard 3 foot long. There would typically be no charge for this. She asked had anyone called or come by and I said no. She again promised that someone would come to home by 7 PM. Guess what, no one came by nor attempted to contact me. Republic missed the bulk pick up, and I understand that mistakes happen. However, to mislead me for the rest of the week is not acceptable. I pay my bill and follow all their rules and shouldn't be treated this way.

  Business Response

  Date: 02/10/2025

  Republic was made aware of this situation this morning when the call was passed on from the customer to The City of *******. The customer was contacted, and recovery of the brush has been scheduled. The system had this as recovered on the 5th of February which was a human error as it was not. As a note we perform over ******* services a month within the city and this one unfortunately slipped through the cracks. 

  Recovery of the bulk was completed 2/10/2025. Also, this is not a business but an individual residence. 

  Customer Answer

  Date: 02/10/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. 
  

  BTW I did not enter this as a business address. Mistakes happened as I mentioned in my complaint and I get that. The driver Easton, who picked up my bulk trash this morning Monday, said that no one contacted him all last week. This after I called 4-5 times Tuesday through Friday and was hung up on by *******. I think its awful that I had to file a complaint to get Republic to come back to my house. It should and could have been handled better than this. 
  

  
  
  Regards,
  
  *** *******
  
   
  

• Initial Complaint

  Date:02/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the Republic Recycle November 2023. Account # ************** .The pick up is scheduled bi weekly on Fridays. Since that time, there were 10 missed pick **** I report it and it will finally be picked up the following Tuesday. If I would not do that, the can would be sitting on the curb for 2 weeks. This is getting old. If Republic does not want to recycle, just let me know so I can save my money and not pay for a service I don't receive.

  Business Response

  Date: 02/10/2025

  Thank you for your message regarding your recycling service with Republic Services,Account # **************. We sincerely apologize for the ongoing issues experienced with bi-weekly Friday pickups since November 2023. We understand your frustration with the 10 missed pickups and the inconvenience of having to report each incident to get your recycling collected on the following Tuesday.
  
  To address this concern, we will reach out directly to the operations supervisor responsible for your area and ensure they are aware of the consistent service failures and work with them to implement measures to prevent future missed pickups.
  
  We will directly follow up in one calendar month to ensure that the issue has been resolved.