Complaints

This profile includes complaints for Republic Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Republic Services Inc has 587 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Republic Services Inc

  18500 N Allied Way Attn: Corporate Customer Experience Phoenix, AZ 85054-6164

• 

  Republic Services Inc

  4811 W Lower Buckeye Rd Phoenix, AZ 85043-8104

• 

  Republic Services

  12949 Telegraph Rd Santa Fe Springs, CA 90670

• 

  Republic Services National Accounts

  5075 E 74th Ave Commerce City, CO 80022

• 

  Republic Services of PA, LLC

  372 South Henderson Road King Of Prussia, PA 19406

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Republic Services has been a very nice reliable garbage pickup service for the past year or so, but these past 3 weeks they have not picked up our trash. We have called multiple times and the truck doesn't show to pick it up. We had three weeks before current billing cycle that we should be comped for plus the 3 months of service prebilled as we will be finding a new service.

  Business Response

  Date: 02/12/2025

  We have contacted the customer and left a voicemail regarding their complaint. We expressed our apologies for the service issues and informed the customer that their account will be closed effective January 31, 2025, allowing us to process a refund for the last billing cycle, which covers service dates from February 1, 2025, to April 30, 2025. The credits for the account closure will be applied on the next billing date, approximately February 15th, at which point we will also request a refund for any payments made for services beyond January 31, 2025. The customer has already received a credit of $7.02 for the two weeks of missed service reported on January 31st, the date we were first notified of the issue. Additionally, the customer currently has two refuse carts on site, which I have arranged to be removed by next week. We will waive the removal fees due to the customers negative service experiences. We consider this matter resolved and closed.
  

• Initial Complaint

  Date:02/06/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Republic Services has refused to cancel our contract despite multiple attempts. We called in July, 60 days before the contract renewal, and notified the operator of our intent to cancel. They assured us someone would return the call, but we never received a response. After multiple follow-ups, we were told the account manager, who is responsible for business accounts like ours (*****************************), would process the cancellation. However, the account manager never mailed the necessary form and eventually stopped responding to our calls and emails. Over the last year and a half, we've called over 50 times, yet our fees have increased by 150%, and we're still unable to cancel the contract. Despite expressing our inability to pay, they continue to redirect us to the account manager.

  Business Response

  Date: 02/07/2025

  We have reached out to the customer to address their concern.

  Customer Answer

  Date: 02/10/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution was satisfactory to me. The business reached out to me via email and call. They offered a new contract with a 3/1/25 start date. I consider this complaint resolved. Thank you BBB for your support and Republic for making it right.
  
  Regards,
  
  ***** *****
  
   
  

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Republic services charged for services not rendered. They failed to empty my trash container in over a month from January 1st on. They still charged. I contacted their customer service and was told that there is nothing they can do not even a bill credit. I called and cancelled my service since it was clear they weren't going to pickup. They were suppose to pickup the container on January 27th but also failed to do that. They said they want to charge me an additional ***** to pickup the container on top of the ***** they had already stole. I would like a full refund for January and them to pickup the Container at their expense for causing so much of an issue.

  Business Response

  Date: 02/06/2025

  Hello,

  We were having issues during the month of January with ************** in your area due to the unsafe Road Conditions due to the inclement weather. A credit was issued on your account for this on 01-23-2025 for the duration of the 15th-22nd in the amount of $16.52. You are being charged a container removal fee of $33.00 due to the account cancelation. We will work with our accounts department for a resolution for the fee. We will also have someone remove the container immediately.

  Thanks,

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately one month ago, I was watching out my window as the Republic Services driver emptied my PERSONAL trash can. It was the brand Brute (the gray and black ones that can be purchased from home improvement stores). I saw the driver take the entire trash can away with the trash. I went outside, spoke to him, and he said the trash can cracked when he emptied it. He assured me that he would call dispatch and have them replace it with an ADDITIONAL Republic Services trash container, which would arrive by the next pick up date. I have yet to receive my replacement can. I have called customer service multiple times and they have told me a replacement will come. Again, the driver broke my BRUTE brand trash can but said the company would replace it with an additional Republic services trash canmeaning I would now have 1 recycling container and 2 trash containers.the customer ******************** **** seem confused when I tell them this.

  Business Response

  Date: 02/06/2025

  Our supervisor will deliver a cart today to the customer and we apologize for the delay.

   

  ***

  Customer Answer

  Date: 02/06/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *** ********
  
   
  

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My whole neighborhood was supposed to have trash pickup yesterday but because there was an inch of snow on the ground until 11am they didnt come. They are supposed to come the next day but told us theyll just come back next week. meanwhile my trash is overflowing and i r have nowhere to put this trash. they could easily come and get trash the next day but they tell us to wait a week while trash overflows into the street for 7 days. they do this every time there is a little snow and we get screwed for a week or more. if it snows next week guess what, theyll tell us to wait another week for pickup. this is horrible service and they are totally unresponsive to requests to pick up the trash.

  Business Response

  Date: 02/06/2025

  Hello, we are very sorry for the inconvenience but the communities safety is our number one priority. Schools in your area were closed with no bus transportation. If it is not safe for school buses to be on the road then it is not safe for us to be on roads. With schools closed in your area, children are now at home and not in a fenced in school area, which brings up another huge concern of children at home and possibly playing outside with slippery road conditions. We did run super markets, grocery stores, big box stores, etc. sticking to the main roads, highways, freeways, etc. but we did stay away from residential areas due to safety concerns. 

  We will return to your area when it is safe and weather permits. 

  ******** ****** - Operations Manager *********************;

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Acct ************** . I contacted to inquire what to do with extra trash because of missed pickup during the snow. I was told to place extra bags by the bin. It would be considered double pickup. Thursday. Only trash in the bin was picked up. Contacted again. *** said that they would the extra trash later that day. Before closing. I called and the *** told me that a Supervisor he/she told me that only trash in the bin would be picked up. That was the note on my acct. I did not speak with a Supervisor. We filed a complaint stating that we needed the extra picked up and that we did not speak to a Supervisor. I contacted the County they hold your contract. I was told to leave the trash out for next day pick up. No one picked up again. I still have an extra weeks worth of trash and no way you get rid of it. I am an old disabled veteran that is feed up with people not doing their job and being dishonest. Having a weeks worth of trash even at a residence is a health hazard. It should not take numerous calls and filing complaints to have my trash picked up. I would like to speak to Corporate and be contacted about arrangements to pick up my trash.

  Business Response

  Date: 02/04/2025

  Dear **** *******, 

  Thank you for taking the time to share your thoughts and opinions about Republic Services. We greatly value your feedback and believe listening to our customers is the best way to improve our service and the customer experience. 

  You mentioned there were issues with service delays and communication after our most recent inclement weather event.  We apologize for any inconveniences our hauling site closures, and service delays caused.  We are working swiftly to resolve service-related issues across our communities. We have since made arrangements and dispatched a team to your location to rectify the issues you currently have. 

  As an Operations Manager of Republic Services in *********, **, it is important that we not only meet your expectations, but that we exceed them. 

  If you ever experience any service-related issues, please feel free to reach out to me directly at the following email address: ************************************ or by phone *************. I would also like to personally invite you, at any time, to let me know how we are doing. 

  We thank you for your time and willingness to share your input and experience with us. 

  Sincerely,

  ***** *******

• Initial Complaint

  Date:01/30/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last September, we tried to cancel our service and were told that the contract had already renewed despite us never having been notified. We then sent in a letter stating our intention to cancel our account. When we called in this year to cancel our account and have the ********************** container removed, they again informed us that our contract had been renewed with no option to cancel.

  Business Response

  Date: 02/03/2025

  Thank you for bringing this concern to our attention. The account manager promptly followed up on this and reported we were able to reach a resolution. We are grateful for the opportunity to resolve this concern and continue being a reliable service provider for our valued customers. 
  

  Customer Answer

  Date: 02/03/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ********* ********
  
   
  

• Initial Complaint

  Date:01/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am charged monthly for trash service with Republic Services. Today is 1/29/25. They have not ran since 12/26/24. The weather justified not running due to snow/hazardous roads. Today the roads are clear, temperature is 51degrees. No service again this week. *** called customer service. They refuse to credit for missed services. They also acknowledged no reason for todays missed pick up and marked it as missed

  Business Response

  Date: 01/30/2025

  Hello,

  Customer was serviced on 01-29-2025, it was later than normal schedule for the day. We will work with our accounts department to issue credit. 

• Initial Complaint

  Date:01/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several months ago, my warehouse team requested that we change trash companies. Their concerns included repeated no-shows, frequent overage charges, more favorable rates from other companies, and poor customer service from both the driver and our account manager.I agreed with my team and charged them with finding a better solution, which they did in short order. We then contacted Republic Services to establish the service end-date, have the trash bins picked up, and pay the outstanding invoices.After getting the run-around from a Republic Account Manager (who we had never met), our AP clerk and Controller asked me to get involved. It was at this time that the Account Manager informed me that someone had signed an evergreen agreement years before that required six months notice/************ is our concern: The person who signed the agreement was not authorized to do so and ***** been with the company for years. Only the owner, Controller, and myself (General Manager) are authorized to sign contracts on behalf of the company. None of us ever saw the contract or were even aware of its existence.We simply want to move on and be done with this distraction, but Republic Services is insisting that we pay $4105.64 to stop using their service.

  Business Response

  Date: 01/30/2025

  It is our standard policy to follow the terms and conditions on our service agreements.  In order to provide customer satisfaction we will remove the liquidated damages amount and schedule pick up of our container.  Thank you.

  Customer Answer

  Date: 01/30/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *****
  
   
  

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************** terminated my account without notice. Even after accepting my payment they did not reactivate it. My 2 cans are overflowing onto the road.

  Business Response

  Date: 01/30/2025

  We have serviced customers account this morning 1/30/25.  Please pay service fees on time to avoid service interruptions.  After an account has been placed on service interrupt due to past due invoices it may take a week to get your service back on schedule.  As of today the account is paid in full and scheduled for weekly service.  

  Customer Answer

  Date: 01/30/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ***********