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Business Profile

Sanitation Consultants

Republic Services Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sanitation Consultants.

Complaints

This profile includes complaints for Republic Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Republic Services Inc has 587 locations, listed below.

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    Customer Complaints Summary

    • 2,608 total complaints in the last 3 years.
    • 600 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/04/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am complaining that my trash is not consistly being picked up by this company.I am frustrated that my calls to customer service, are not always resolving the issues.I need to speak to someone who I can discuss this situation with. I also, want to have these issues resolved.

      Business Response

      Date: 06/14/2025

      Republic Services has reviewed the complaint and reached out to the customer. The ******************** in question were rendered according to the agreement between our company and the township in which the customer resides. This was communicated to the customer for clarity and the issue has been resolved. Thank you.

    • Initial Complaint

      Date:06/04/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      unexpected EXTREME increase in monthly pricing

      Business Response

      Date: 06/10/2025

      Hello all,

      We pride ourselves on being the best service provider in the business. If you do not feel we are providing value for our price, please let us know what we can do to change that perception. Please contact ********************************** and we will work to address the issues.

      Thank you,

      ****** *****

    • Initial Complaint

      Date:06/02/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Missed pick *** continue to happen regardless of complaints to local manager, corporate office, BBB, and PSC. I have had dozens of missed pick *** since service was started in the recent years. I have done everything republic has asked of me to make the pick up available. The local manager, ***** ******, is VERY WELL aware of this ONGOING issue, yet it continues to happen. I want to be refunded for the lack of service. It is unacceptable and a refund would be expected from any business that has any bit of ethical standards.

      Business Response

      Date: 06/06/2025

      Reminders have been set up for every other Thursday to ensure proper recycling service on time, every other week as scheduled. Management spoke with the resident to inform him of this plan, as well as provide local contact phone number for any issues moving forward.

    • Initial Complaint

      Date:06/02/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Been trying to have contact with this business regarding a bin. I get no response and no attempt to return emails. They said I signed a 3 year contract, it is not my signature, and it's misspelled. No attempt by customer service to resolve our issue, despite being told I will hear from them and yet they are still sending bills for the bigger bins and trying to lock me into another 3 yrs. I have called and emailed numerous times. Supposed to be working ***** ****** at Republic Services.

      Business Response

      Date: 06/04/2025

      Hello

      Thank you for bringing this matter to our attention. As the ************* Manager for ******************** in the *************, I want to assure you that we take your complaint seriously.

      First and foremost, I want to extend my sincere apologies for the unsatisfactory experience you've had with Republic Services. We pride ourselves on delivering exceptional service, and it's clear we've fallen short of our own standards and your expectations. 

      We are currently reviewing the details of your concern and are working diligently to find an appropriate resolution. I personally commit to following up with you once we have determined the best course of action to address your issue.



      Best regards,
      ***** *******
      ************* Manager
      ********************
      ***********************
      *****************
      Office: ************
      Email: ***********************************

    • Initial Complaint

      Date:05/31/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I can not access their website. When I call I get told false information. I have been trying to get an additional trash can for years. Instead I just keep paying my bills and get no communication, false follow through, and no additional trash can.

      Business Response

      Date: 06/02/2025

      Spoke to the customer she wants a 4th container; I explained that would be an addition charge and she said she doesn't want the extra container then. She will use a personal container to be placed out on bulk pick up days. 

    • Initial Complaint

      Date:05/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been with republic services since I moved into my house about 8 years ago the prices on this have consistently gone up month after month I have called and gotten price matches several times over the last few years because best way is cheaper I wanted to give them a chance to not have to switch my service but every few months I get a bill that is higher than the price match and Im sick of having to call to get good service. They want to charge me a $38 dollar removal fee for my trash can because Ive finally had enough of calling to get the pricing corrected every single time Ive done this they have also said there is nothing that I can do about the current bill its only on future bills. This is ridiculous. Their customer service is terrible. I should not have to pay for this pickup and should only have to pay the amount that they were suppose to match for my current bill after dealing with this for so long at one point they were charging me double what the price match was.

      Business Response

      Date: 06/03/2025

      Thank you for bringing this concern to our attention. Upon receipt of the complaint, we investigated the matter. This is a residential open market area for trash collection, meaning there is no municipal contract for established rates and residents in the area are subject to varying, competitive pricing. We do hold a standard price increase structure necessary to obtain an acceptable operating margin with increasing operational costs for doing business. We have additional information regarding our rates, charges, and fees at *************************************************************************************. I can confirm that this account has been cancelled, and the adjustments are pending for mid-June to completely credit the service for 06/01/25 - 8/31/25. Additionally, we will complete the removal request for 06/06 at no charge in goodwill to resolve. Thank you. 

    • Initial Complaint

      Date:05/30/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint against Republic Services due to their failure to collect a small amount of tree limbs from my property for over six weeks, despite multiple attempts to resolve the issue. The limbs have been curbside since Week 1, compliant with their stated 4-foot length requirement after I cut them in half by Week 3. Republics website does not mention bundling limbs, yet a phone representative claimed this was necessary, which is infeasible as the cut limbs are too small to bundle without falling apart. The representative advised waiting for the next trash pickup, but the limbs remained ************** Week 5, I contacted Republic via chat on their website, and they promised to escalate the issue and follow up within 48 hours, which did not occur. In Week 6, I reached out again, reiterated the bundling issue, and requested to file a formal complaint. I received a case number via chat but no email confirmation or further action. When I requested the office address and contact details for filing a BBB complaint, Republic refused to provide this information.This ongoing issue reflects poor communication, misleading guidelines, and failure to resolve a basic service request. I seek prompt collection of the limbs and clear communication regarding service requirements. My last invoiced amount was ***** and I'm requesting a refund of this amount as well since services I am paying for were not completed.

      Business Response

      Date: 06/04/2025

      Hello *******,

      Thank you for reaching out to us regarding your recent experience. We apologize for any inconvenience caused by the delay in collecting the tree limbs from your property. Our records indicate that the items were initially not collected due to improper preparation, but we are pleased to confirm that they have now been recovered. Unfortunately, as the service has been completed, we are unable to issue a credit or refund at this time. We appreciate your understanding and patience throughout this process. Please feel free to contact us if you have any further questions or concerns. Thank you for choosing Republic Services.

      Customer Answer

      Date: 06/04/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ******* *******

       

    • Initial Complaint

      Date:05/30/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to cancel Republic Services because my business is closing, but I was told I signed a 3-year contract, which I don't know. And my account manager is trying to charge me an early termination fee. And she sent me a document about it. I can't cancel the service without signing the document. That's a scam. They are trying to punish me for something I don't even know & have agreed to.

      Business Response

      Date: 06/12/2025

      We will review the customer request and have the account closed and contact the customer. We will also verify closing and not switching to a different service provider.

      Thanks for the information

       

       

      Customer Answer

      Date: 06/12/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***** ***

       

    • Initial Complaint

      Date:05/29/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purposefully did not collect my trash due to construction on my street and then said it was my fault for not setting my bin out (which it was) and I had to contact them about coming back to collect my trash.

      Business Response

      Date: 06/03/2025

      Thank you for bringing this concern to our attention. We reviewed the information and confirmed that the service was inaccessible due to construction and not an intentional non-collection. We have been informed that your service has been completed, and we have taken this feedback as an opportunity to review best practices for unserviceable collection events to further improve our customer experience. Thank you.

      Customer Answer

      Date: 06/03/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ******** ********

       

    • Initial Complaint

      Date:05/29/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for trash and recycling with them approximately 1 year ago. The wanted my bank information set up for auto payment as they bill quarterly for services. You prepay for the quarter. They setup a day for pick up each week. My day is Thursdays unless holiday then it would be Friday. they have missed my scheduled day atleast 10 times. For the entire month of May my trash was not collected on time. For the week of 5/15 my trash was not collected until 5/19 (4 days late no reason given called many times). Last week 5/22 date again they did not show. Even as of today the trash and recycling that was to be collected still sits on the curb uncollected. I have spoken with numerous people from customer service and the billing department who assured me each day I was on schedule. Again the trash still sits on the curb waiting. I cant get any answers and even one of the supervisors I spoke to cant get answers. I have cancelled any remains services from them and want the trash and recycling taken and the barrels taken with them. They make you prepay for services that they dont not provide as contractually stated. I have spent several hours on the phone with them.

      Business Response

      Date: 05/30/2025

      My name is ********* **** and I am the Sales Manager with Republic Services.

      I have now had the opportunity to speak directly with ***** ******* regarding the matter documented in the complaint. ***** has canceled her service with Republic effective for June 1st meaning she will not have had services provided to her during this month. As she has prepaid her invoice for the quarter she will be provided a refund for 1/3 of the quarterly bill she had paid. In addition to that, our team has provided her 2 months of additional credit for both the lack of services as well as time spent dealing with this situation. 

      We will assure that the refund owed will be processed as soon as time would allow.

      ***** was thankful for the phone call.

       

    Republic Services Inc is NOT a BBB Accredited Business.

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