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Business Profile

Sanitation Consultants

Republic Services Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sanitation Consultants.

Complaints

This profile includes complaints for Republic Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2,608 total complaints in the last 3 years.
    • 600 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/29/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I brought out my lawn waste for the last three weeks as there was a discrepancy between the online schedule and the one we got in the mail. Doesnt matter caused 5hey skipped us the last three weeks. Called the office on 5/27/25. I was originally hung up on by someone named ****. I called again and a woman named ****** lied to me and told me the lawn waste would be picked up later that day or the next day. Neither happened. Walked out last night to find they didnt pick up our recycling either. I filed a complaint before. We are being exorbitantly charged to poor service and are tired of being lied to.

      Business Response

      Date: 06/03/2025

      The homeowner did not have the cans out for service on the last Yard Waste pick up day of 5-19-25 at 10:25am. The yard waste is scheduled every other week. I confirmed that yard waste was collected yesterday 6-2-25. The recycle pick up was on a two day delay last week and was collected on Thursday at 7:03am. We will make sure the customer is collected on scheduled service days.

    • Initial Complaint

      Date:05/28/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was evicted from my unit and was trying to cancel the service so that it wouldnt keep adding up spoke to ****** and ********* who both refused to close the account saying that it needed to be paid and if I didnt pay I would continue to be charged until it was I was evicted from my unit I cant afford to pay anything because I lost my job I offered them a forwarding address to send me a bill so that when I could afford to pay them I would it can not be legal to keep customers accounts open and refuse to close them so that the bills keep adding up when someone has been evicted or can not afford to pay the bill that is illegal

      Business Response

      Date: 05/29/2025

      Good Morning, 

      My name is ***** ********. I work for Div.4*** Republic Services, *******, CA  A/R Office.  

      I just  talked to  ******* **** about  her Republic Services account **************.  Per our conversation, her Republic Services account will be closed as of 5.26.25.

      Crystal call the Republic Services *********** and that *********** *** might not have been familiar with Republic Services Div. 4*** procedures on closing customer's accounts.   

      Ms. **** was satisfied with the outcome of our conversation and knows the final closing Republic Services invoice will be sent out to her email address by June 6.

      Thank you, 

      ***** ********

      ***** Reynolds 
      Accounts Receivable Dept.
      Republic Services / Allied Waste Services #***

      ***********************************************************

      e  ******************************************************************************

       o  ************

       

      Customer Answer

      Date: 05/29/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I also appreciate the quick response from the company and how nice and wonderful ***** was. 

      Regards,

      ******* ****

       

    • Initial Complaint

      Date:05/27/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last year, I was charged a $25.00 late fee. Apparently, I had missed an emailed bill in August or September of 2024 and after 6 years of on-time payments, there was no attempt to contact me, just late fees. I am very confused about the billing cycle of Republic Services and feel it is hard to understand the dates of their billing. I have since requested paper bills, but feel the ambiguity around when and how they bill enables them to charge late fees. Their practices should be far more transparent. Instead of mailing me a bill when I was late for over ************************************************************************** $25 when I had no idea I had even missed a payment.

      Business Response

      Date: 05/28/2025

      The collection fee was charged after the 8/31/24 invoice for $57.77, and the 9/30/24 late fee invoice for $4.62 was not paid, both of which were mailed to the billing address on account. The collection fee was then assessed on 11/4/24 for $25.00, with the past due balance being paid on 11/20/24. As a 1 time courtesy, the $25.00 collection fee will be waived and the credit will be applied towards the next billing cycle. 

      Please make note of the quarterly billing with balance due in the following months; March, June, September and December, and the account is registered to receive paper invoice by mail. 

       

    • Initial Complaint

      Date:05/27/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Evrytime the trash is picked up at my home, the driver is in such a hurry they don't give the trash time to come out of the trash can! Every collection of the cans there is trash or recycle materials in the bins! Truck #**** was the latest truck. Next is an HOA complaint in *********. Take time and let all the trash come out or all the recycling materials to come out the bins.

      Business Response

      Date: 05/30/2025

      We have reviewed the complaint by ******* ***** with the Better Business Bureau. We appreciate the opportunity to clarify the situation.
      On 5/27, our crew serviced Mr. ****** waste cart and recycle carts. This same day Mr. ***** called reporting that some boxes remained in their cart after service. We understand the frustration when waste and recycle carts are not emptied in their entirety.
      Upon receiving the complaint, we immediately scheduled a driver to re-service the cart on the following day as it was 1:14 PM at the time of the call and too late into the day to recover same day. Our primary goal is always to provide complete and satisfactory service and believed this prompt re-service would resolve the issue to the customers satisfaction.
      We regret that the customer felt that the conversation with our customer service representatives on boxes potentially being packed too tightly in the container was not satisfactory. It is not intended to shift blame but rather to understand the potential cause of the issue, which can sometimes be due to material being compacted or wedged within the cart,preventing them from shaking free during the typical dumping process. This information helps us advise customers on best practices.
      We regret that Mr. ***** felt the need to escalate their concern to the Better Business Bureau after only one reported service issue, less than 24 hours after the complaint was filed. There is no history of calls or complaints from Mr. ***** prior to this one. We strive to resolve all issues directly and efficiently with our customers and believe we acted swiftly to rectify the situation within 24 hours of the issue being made aware to us.
      We consider the matter to be resolved, we promptly returned to complete the service the following day and will be sure to empty the customers containers in their entirety moving forward. We value Mr. ****** business and are committed to providing reliable waste and recycle collection services.

      Customer Answer

      Date: 05/30/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ******* *****

       

    • Initial Complaint

      Date:05/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have not come to empty our trash bins I have two weeks worth of garbage bags sitting in my ********** because of this there are raccoons hanging around the yard and my wife and I are afraid to bring the kids out to play.iv had to pick up trash thats been scattered in the street because of the raccoons. I want these guys to do their job they surely arent late to send me a bill or take the payment. They are robbing my family financially and this is wrong.

      Business Response

      Date: 05/29/2025

      My name is ********* ****, and I am the Division Sales Manager for Republic Services.

      I spoke this morning to ***** ****** regarding his complaint. Specifically, his concern was with the services we provide not taking place as expected, and being charged for the services regardless of whether they are happening.

      I let ***** know we would fix the issues with service and provide him a 1x credit for 1 month of service which = $123.69. ***** was thankful for my call and good with the resolution.

    • Initial Complaint

      Date:05/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our normal trash pickup is scheduled for Wednesdays. On 5/21/25 our pickup was missed, so I sent in a missed pickup request to have another one. They again missed that trash pickup. I put in another request on Friday and then called them. I was told that they would not be able to schedule a 3rd time for pick up until Tuesday 5/27 due to the holiday. I understand there is a holiday, and that maybe one pickup, but now I am having to now put my trash outside and let it sit for week because they missed not 1 but 2 pickups. I pay my bill on time and now my trashcan is full with no pickup. This is a very large inconvenience, and this is NOT the first time this has happened.

      Business Response

      Date: 05/27/2025

      My Team called the customer at ****** this morning and no answer and we left a voice mail. My driver went bye there to this morning around 9:45am to service the trash cart and there was nothing out beside the cart to pick up. My Team will continue to monitoring this location to ensure this doesn't  happen again. 

    • Initial Complaint

      Date:05/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for recycling services through Republic at the end of April. My first pickup was supposed to be May 5th. When I went to collect my bin from the curb, I noticed they didnt come. I had to call and they picked it up two days later. My next pickup was supposed to be this past Monday, May 19th. When I went to get my bin on Wednesday (it was a busy week and I didnt get to pull it up until then), it still had all my recycling in there. I had to take about a half an hour out of my workday yesterday to call. I was told a manager would call me back yesterday regarding my complaint, and no one called. I spoke to a representative because I expect compensation for such terrible service, and he credited me only $3 despite the fact they KEEP missing my pick *** and I have to keep taking time out of my day to call. This is terrible terrible service. And Republic Services seems to think its acceptable.

      Business Response

      Date: 05/27/2025

      Thank you for bringing this matter to our attention. We take customer concerns very seriously and are dedicated to resolving any issues promptly.I am pleased to inform you that we have already addressed the issue directly with the customer and have taken the necessary steps to ensure their satisfaction. Additionally, to uphold our commitment to quality service, we have arranged for a supervisor to conduct a site visit on the customer's next scheduled service day.

      We are confident that this visit will provide an opportunity to further ensure the customers needs are fully met and prevent any future issues.Thank you for your role in facilitating this resolution. Please feel free to reach out if there are any further actions required on our part.

    • Initial Complaint

      Date:05/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been customers of **********************, and it's predecessors, for over twenty years. We pay quarterly fees for the pick up of one 96 gallon tote. The rate has been increasing each quarter for years; the last charge in January 2025 was $665.98, which covered us through April 9. The new charge, beginning April 9, was $839.65. I called to cancel on 4/2, and did not have any trash picked up past that as we were using another provider, at a distinctly lower rate.When speaking to the accounts **** we were offered a new quarterly rate of $240, which we declined. I am now being charged $296 pro-rated for the month of April (1/3 of the $839) which I feel is egregious in light of what was being offered as the new rate. Republic has been overcharging for years based on what I was offered. I will gladly pay $80, 1/3 of the new offered rate, to resolve this issue.

      Business Response

      Date: 05/27/2025

      I'm very sorry to hear that you are experiencing this issue, I will communicate with out our sales *** to make sure your account is closed and you are taken care of.

    • Initial Complaint

      Date:05/21/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our 3 year contract expired back in March. We requested to cancel the service after the contract date.Without our consent, they renewed our contract at 3x higher rate than their competition.-they did not give us a written notice of a renewal of contract.-They breached your own contract by increasing the price before the contract expired. The price went up by $50 back in December of 2024. Not sure where it states in the fine print that you can increase prices at any given time, without notifying.-We did NOT sign a new contract requesting for another 3 years.-We requested MULTIPLE times to have the service canceled prior to the contract expiring on 3/22/25. **** ****** @ Republic Trash should be ASHAMED of herself and how she conducts business. This company is terrible to deal.

      Business Response

      Date: 05/29/2025

      Hello

      Thank you for bringing this matter to our attention. As the ************* Manager for ******************** in the Phoenix market, I want to assure you that we take your complaint seriously.

      First and foremost, I want to extend my sincere apologies for the unsatisfactory experience you've had with Republic Services. We pride ourselves on delivering exceptional service, and it's clear we've fallen short of our own standards and your expectations. 

      We are currently reviewing the details of your concern and are working diligently to find an appropriate resolution. I personally commit to following up with you once we have determined the best course of action to address your issue.



      Best regards,
      ***** *******
      ************* Manager
      ********************
      ***********************
      *****************
      Office: ************
      Email: ***********************************

      Customer Answer

      Date: 05/29/2025

      Until Republic trash service picks up their trash receptacle and does NOT charge anymore fees, we will NOT be satisfied.

      THIS IS SOME OF THE WORST CASE OF CUSTOMER SERVICE I HAVE EVER ENCOUNTERED.  THEIR CONTRACTS ARE PREDATORY, BEWARE TO ALL!

      If we are charged any sore of "fee" for simply canceling an already expired contract, then we will file a complaint with the *************************

      Business Response

      Date: 06/03/2025

      Hello

      I am showing that account is closed. I have sent an email to our Sales team on the comment that was left. 

       

      Best regards,
      ***** *******
      Customer Care Manager
      ********************
      ***********************************************br>*****************
      Office: ************
      Email: *************************************************************

    • Initial Complaint

      Date:05/21/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 15th I had about pickup ordered for Republic services they picked up my garbage but left garbage all over the street creating a safety hazard to the public next to a storm sewer called them about 20 minutes after they picked it up they were supposed to come out Thursday that same day did not they were supposed to come out Friday and they did not then they were supposed to come out this yesterday Monday and they did not still getting the runaround with customer service to have this picked up trying to upload photos and videos that I have from my ring doorbell also from my camera phone but the file is too big

      Business Response

      Date: 05/22/2025

      Thank you for sharing this feedback with us, ******. We have received your response and are working diligently on identifying the root cause of the failure to your request. We are very sorry this failure affected you in such a negative way. We value you and all of our customers with high regard and hope if given the opportunity again in the future we can better resolve your request. After reviewing the internal escalation notes we do consider this matter satisfactorily completed. A clean up crew was dispatched to the location 5/21/25 and reported this matter handled. If you have any additional need for assistance feel free to reach out.

      Customer Answer

      Date: 05/22/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ****** *******

       

    Republic Services Inc is NOT a BBB Accredited Business.

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