Business Profile
Sanitation Consultants
Republic Services IncThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Republic Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.06/5 stars
Average of 725 Customer Reviews
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Review fromJennifer T
Date: 07/25/2024
1 starJennifer T
Date: 07/25/2024
I'd love to give this company ZERO stars. For the five years we owned our home, our fees for trash removal by Republic has almost tripled. I have called to get a lower price, which works maybe for a quarter, then the bill keeps going up. There were times when our subdivision had ZERO trash pick up for a month, and other missed pickups that were NOT during COVID. No reduction was given to our bill for their failure to provide contracted services. I called in June to cancel my services with Republic. I was told at the time that there would be a fee of $78 to pick up my two containers. I specifically asked if this would be the final bill, or would there be fees and taxes and was advised NO fees, etc. When my final bill came, I owed Republic $115.35 to pick up two waster containers at the same time! They charged me $40 for an environmental fee! That's a tank of gas to pick up waste containers. This is absolute price gouging. I am completely DISGUSTED by Republic Services. If I am ever looking to move and Republic Services is my only option for trash removal, I flat out will not purchase that house. I will blast this company on any social media outlet as well for their predatory pricing. $115.35 to pick up trash bins! Ridiculous. This company needs regulated.Republic Services Inc
Date: 07/26/2024
********, we are disappointed that we have lost your business. If there is anything we can do to make things right, please send us an email to ********************************************** subject line BBB Review. Please include your service address with zip code, a contact phone number, along with a copy of your post. We hope to hear back from you soon. Thank you!Review fromMichelle G
Date: 07/24/2024
1 starMichelle G
Date: 07/24/2024
Horrible price gouging by our local Republic **************** Twice a month garbage pick up for $75 a month. They do not return phone calls. I've been on hold twice for 40 minutes, disconnected twice, and several times saying they'll call back in 24 hours and no call! As a small business owner, after I canceled they are now trying to charge me $450 to get out of my contract. It's been a nightmare. Needless to say they do garbage pick up for our entire small town and several times, they've missed our street for pick up!!Republic Services Inc
Date: 07/25/2024
Thank you for sharing your feedback, we take pride in serving our customers and providing an exceptional customer experience. We would like the opportunity to make this right, please send us an email to ********************************************** subject line BBB Review. Please include your service address with zip code, a contact phone number, along with a copy of your post. We hope to hear back from you soon. Thank you!Review fromJohn N
Date: 07/23/2024
1 starJohn N
Date: 07/23/2024
I have been dealing with this company for years as well as my father before and until we decided to cancel and the last year we have never had a problem with them. We decided to switch services in the month of March and were told that the payment in March was the last payment and we would be settled up with them. Then after they missed their pick up we had to call and ask why they hadnt and was told excuses and then had to keep their dumpster for almost another week before pick up. Then two months later was told that there is now another fee that the last two phone calls which we specifically asked if we were done pops up with owing more money. Now another fee 4 months after the initial cancellation was in the fine print but after multiple calls with different employees was never brought up till now. Would not recommend.Republic Services Inc
Date: 07/24/2024
Hi ****, we apologize for any breakdown in communication, we would like to maintain a transparent relationship with our valued customers. We are more than happy to further review this issue. Please send us an email to ********************************************** subject line BBB Review. Please include your service address with zip code, a contact phone number, along with a copy of your post. We hope to hear back from you soon. Thank you!Review fromDavid C
Date: 07/18/2024
1 starDavid C
Date: 07/18/2024
Everybody on my street had their trash pickup missed this week. Along with missed pickups multiple times this month. Apparently labor shortages, probably bc they refuse to pay their employees anything near a reasonable salary despite being basically a monopoly.And to replublic, do not reply to this saying you want to resolve my issue by getting in touch with my local branch, bc they don't actually care/won't do anything.Republic Services Inc
Date: 07/19/2024
*****, Thank you for sharing your feedback, we take pride in serving our customers and providing an exceptional customer experience. We would like the opportunity to make this right, please send us an email to ********************************************** subject line BBB Review. Please include your service address with zip code, a contact phone number, along with a copy of your post. We hope to hear back from you soon. Thank you!Review fromFactorWo
Date: 07/17/2024
1 starFactorWo
Date: 07/17/2024
I am writing to formally lodge a complaint against Republic Services in ************************* regarding their failure to cancel my service and their subsequent billing practices.In March 2024, we sold our apartments and no longer required the trash service provided by Republic Services. I contacted them on March 28, 2024, to request the cancellation of my service. After several attempts, I managed to reach ****** the account manager responsible for my account, who assured me that he would send the necessary paperwork to finalize the cancellation. However, I never received this paperwork.Despite numerous follow-up attempts via phone calls, emails, voicemails, and SMS, Republic Services has continued to bill me for services that I no longer need. I have documented all my communications with the company, yet they persist in sending invoices and, most recently, have threatened to turn me over to a collection agency for these unpaid bills.This situation has caused undue stress and potential financial harm. I am seeking the assistance of the BBB to resolve this matter and to ensure that Republic Services ceases their billing practices and cancels my account as requested.Republic Services Inc
Date: 07/22/2024
****, Thank you for sharing your feedback, we take pride in serving our customers and providing an exceptional customer experience. We would like the opportunity to make this right, please send us an email to ********************************************** subject line BBB Review. Please include your service address with zip code, a contact phone number, along with a copy of your post. We hope to hear back from you soon. Thank you!Review fromZack B
Date: 07/16/2024
1 starZack B
Date: 07/16/2024
On 6/10/24, I received a letter from RS stating that my services were being cancelled at the end of June citing safety concerns. I called CS to confirm and was told they would call me back. I had to call again on 6/14 to get my answer. Yes, my services were being cancelled and no explanation as to what safety concerns meant. I went with a better service and scheduled a pickup for their cans. I was told they would be picked up 7/8 and they weren't. Spoke to CS 7/9 and told they would be picked up 7/16, they were not picked up. I spoke to CS AGAIN and was told the cans would be picked up sometime during the week of 7/15. This is insane! They cancelled my service without providing a satisfactory answer and now it seems like they are refusing to pick up their cans. I need some help looking into this, because it's crazy!Republic Services Inc
Date: 07/17/2024
Hi ***********************, Thank you for sharing your feedback, we take pride in serving our customers and providing an exceptional customer experience. We would like the opportunity to make this right, please send us an email to ********************************************** subject line BBB Review. Please include your service address with zip code, a contact phone number, along with a copy of your post. We hope to hear back from you soon. Thank you!Review fromBernard M
Date: 07/14/2024
1 starBernard M
Date: 07/14/2024
I am extremely dissatisfied with the up charges and recent change in quarterly pricing for waste management services in my neighborhood. The discrepancy in pricing between myself and my neighbors who moved in at the same time is both frustrating and unjustifiable.Personally, I am currently paying $77.61 per quarter for a single regular trash bin, while my neighbor pays $75 for the same time period but receives both a regular trash bin and a recycling bin. The fact that I am paying more for a single bin compared to my neighbor who has an additional recycling bin is nonsensical and unfair.Upon contacting local authorities for an explanation, I was given the run-around with no clear justification provided for the disparity in pricing. What is even more concerning is that numerous other residents in my neighborhood are facing similar issues of unexplained price discrepancies for identical services.This disparity in pricing is a serious concern that demands immediate attention and resolution. It is unacceptable for the exact same service to be priced drastically differently for different customers, especially when there is no clear rationale for these discrepancies. Attempting to rectify the situation by adding a recycling bin led to an exorbitant increase in my quarterly bill to $195, which is simply unreasonable and unjust.I urge the waste management company to address this issue promptly and transparently. Fair and equitable pricing should be a fundamental principle for all customers receiving the same service, and it is imperative that these inconsistencies are rectified to ensure fairness and transparency in pricing for all residents in the neighborhood.Republic Services Inc
Date: 07/15/2024
*******, we apologize for any breakdown in communication, we would like to maintain a transparent relationship with our valued customers. We are more than happy to further review this issue. Please send us an email to ********************************************** subject line BBB Review. Please include your service address with zip code, a contact phone number, along with a copy of your post. We hope to hear back from you soon. Thank you!Review fromJess M
Date: 07/10/2024
1 starJess M
Date: 07/10/2024
We had ******** Sanitation prior to when they were bought by Republic Services (sanitation). Our experience with Republic Services has been the worst experience with any sanitation or utility company. There were several times where they picked up a day or two later than our pickup day and one missed pickup that they would not resolve because a couple business days passed before I was able to call and get through. I cancelled my account that day, but they still charged me for the upcoming month. I have called 4 times since to try to get my issue resolved and I can't get through (various disconnected calls, once I was even asked to take a survey after not speaking to anyone). I tried to use the online chat but it doesn't answer my questions and tells me to call since it can't help. So frustrating and we will not use this company again!Republic Services Inc
Date: 07/12/2024
****, Thank you for sharing your feedback, we take pride in serving our customers and providing an exceptional customer experience. We would like the opportunity to make this right, please send us an email to ********************************************** subject line BBB Review. Please include your service address with zip code, a contact phone number, along with a copy of your post. We hope to hear back from you soon. Thank you!Review fromDavid C
Date: 07/10/2024
1 starDavid C
Date: 07/10/2024
My recycling container gets missed, along with everyone elses on my street about once per month. This has been going on for over a yearRepublic Services Inc
Date: 07/15/2024
*****, Please accept our apologies for the frustration you experienced by us missing your recycling and failing to meet your expectations. We would like to contact the local office on your behalf and resolve any issues you are experiencing. Please send us an email to ********************************************** subject line BBB Review. Please include your service address with zip code, a contact phone number, along with a copy of your post. We hope to hear back from you soon. Thank you!Review fromEthel S
Date: 07/06/2024
1 starEthel S
Date: 07/06/2024
Republic services keeps increasing their prices. This months billing had a 19.5% increase. The National Average for the price of gas was 3.49 today versus 3.53 a year ago. Thus the increase for fuel charges is not legitimate. My husband and I are senior citizens and manually recycle our plastics, glass and tin cans because this company wont do recycling. I never see any indication of a senior discount on the bill. Please investigate this company. Ill be looking for another trash service.Republic Services Inc
Date: 07/08/2024
*****, we apologize for any breakdown in communication, we would like to maintain a transparent relationship with our valued customers. We are more than happy to further review this issue. Please send us an email to ********************************************** subject line BBB Review. Please include your service address with zip code, a contact phone number, along with a copy of your post. We hope to hear back from you soon. Thank you!
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