Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Sanitation Consultants

Republic Services Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sanitation Consultants.

Reviews

This profile includes reviews for Republic Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Republic Services Inc has 587 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Review Ratings

    1.06/5 stars

    Average of 740 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromTims Pool Service

      Date: 08/10/2022

      1 star

      Tims Pool Service

      Date: 08/10/2022

      I have been trying to talk to our rep that is assigned to our account for 30 days and have yet to have a conversation with anyone that can do anything. I have an organic waiver and I am still being charged for it and I am being charged for recycling but have not received the container and did not find out any of the dump days. No one has adjusted our account or can give me the address to be able to send a certified letter to be able to cancel the service I have to talk to ********* who won't call at all and has made a phone call after their business hours finally on 8/8 at 5:43 pm and has yet to return my numerous calls to her and it is all documented and messages are recorded . This sounds very shady, even the contract does not have the address to cancel. I have not had anything resolved for ******************************************* knowledge of ********** and no live person you can talk to immediately its all call centers emailing your rep and once they email whatever they email it dies after that call. I am fed up I need my account adjusted and comparable to their competitors for this nightmare or let me cancel. It should not be that hard

      Republic Services Inc

      Date: 08/12/2022

      We would like the opportunity to investigate your feedback further. Please feel free to contact us at ******************************** Please note the subject line with BBB Review and your account number if available. Please also include a copy/screenshot of your review. Thank you.

      Tims Pool Service

      Date: 08/12/2022

      I sent an email as requested. I am not holding my breath that anyone who can do anything will call me.
    • Review fromJoan O.

      Date: 08/10/2022

      1 star

      Joan O.

      Date: 08/10/2022

      Our rate was raised in May from $270.28 to $379.34 per quarter. We cancelled service after more than 10 years with this company when I realized we were paying way more than we should. New service is $87.47 per quarter. Service cancelled end of June and cans picked up on July 11. We paid our **** in full on June 15. We were charged $98.17 for pick up of cans not $60.00 we were told. I called at the end of July to ask were our credit was $155.88 and was told I had to ask for it, what, so I asked for it. Was told it would *********** weeks, what! I just called again today and was told it would *********** to 8 weeks and is not in the process yet.

      Republic Services Inc

      Date: 08/11/2022

      We would like the opportunity to investigate your feedback further. Please feel free to contact us at ******************************** Please note the subject line with BBB Review and your account number if available. Please also include a copy/screenshot of your review. Thank you.

      Joan O.

      Date: 08/18/2022

      I sent an email on 8/11 per Republic's request and instructions. I have yet to hear from Republic by phone or email nor has my credit been issued to me. I will forward my complaint to the ** Attorney Generals Office.
    • Review fromJames R

      Date: 08/10/2022

      1 star

      James R

      Date: 08/10/2022

      We have been a customer for over 30 years. For the 3rd 1/4 this year our **** went up to $291.00 for pick up and $164.00 for fuel charge = $461.00 total!!!!!!!.We checked with our neighbors and they only pay $88.00 and $39.00 for Fuel charge. This was shocking 2 years ago we were paying over $200.00 Which was ridiculous then ! Their response was everyone pays a different amount, and I thought that was terrible. Needless to say this company is the biggest rip off ever. We cancelled them immediately. Hope this helps someone our problem is they are the only company in our area

      Republic Services Inc

      Date: 08/11/2022

      We would like the opportunity to investigate your feedback further. Please feel free to contact us at ******************************** Please note the subject line with BBB Review and your account number if available. Please also include a copy/screenshot of your review. Thank you.
    • Review fromTrisha V

      Date: 08/10/2022

      1 star

      Trisha V

      Date: 08/10/2022

      Please beware of this company. They are price gouging customers in several ways. First, they raise rates each month that are already astronomically high. Then they tack on admin fees and fees to remove your trash/recycle carts once you end services. They charged us $80 to remove the containers from the home. Plus a $24 admin fee. This is on top of charging $67 per month for trash services. They are using predatory business practices. When I moved here I was used to a town or city service and did not realize a private trash business could conduct itself this way.

      Republic Services Inc

      Date: 08/11/2022

      We would like the opportunity to investigate your feedback further. Please feel free to contact us at ******************************** Please note the subject line with BBB Review and your account number if available. Please also include a copy/screenshot of your review. Thank you.
    • Review fromNikki W

      Date: 08/08/2022

      1 star

      Nikki W

      Date: 08/08/2022

      Republic Services purchased ******* Sanitation and customer service has been the absolute worst. I call 2-3x week in an attempt to get them to pick up my yard waste and each time I call, I am told it will be picked up the following week or I'm told it will be delayed for one week due to a driver shortage. Unfortunately, my yard waste has not been picked up since the last week in June and it's now August 8 and I still have multiple bags of yard waste sitting next to my curb. I'm tired of paying for a service I am not receiving. I am also contacting my local city government, which contracts with Republic Services for recycling, and will encourage them to use another hauler when the contract expires. I wish I could provide a no star rating for this business because they really are terrible.

      Republic Services Inc

      Date: 08/10/2022

      We would like the opportunity to investigate your feedback further. Please feel free to contact us at ******************************** Please note the subject line with BBB Review and your account number if available. Please also include a copy/screenshot of your review. Thank you.
    • Review fromKerry B.

      Date: 08/08/2022

      1 star

      Kerry B.

      Date: 08/08/2022

      They continue to raise the rate. Everyone on our street pays a different amount for the same service. Tried to cancel my service and was told I couldnt.I had to pay an extra month. How could you have to pay someone more because you are dissatisfied with there business. New company notified Republic that we canceled, (many in our neighborhood) of course we were all told they didnt receive the cancellation and must pay them an extra month, which they went up roughly $20. Do not do business with this company. They will ding our credit if we do not pay the extra month. They will be picking up rocks from our property for the next month!

      Republic Services Inc

      Date: 08/09/2022

      We would like the opportunity to investigate your feedback further. Please feel free to contact us at ******************************** Please note the subject line with BBB Review and your account number if available. Please also include a copy/screenshot of your review. Thank you.
    • Review fromTim S

      Date: 08/06/2022

      1 star

      Tim S

      Date: 08/06/2022

      Provider raised rates every quarter starting at $72 per quarter and now to $109 per quarter. I canceled services well before the next billing period and they still charged my credit card. It is frustrating to have to spend my time now fixing this. I would recommend if you cancel your service also stop the autopay and remove your credit card from their system so you don't have to worry about the same issue.

      Republic Services Inc

      Date: 08/08/2022

      We would like the opportunity to investigate your feedback further. Please feel free to contact us at ******************************** Please note the subject line with BBB Review and your account number if available. Please also include a copy/screenshot of your review. Thank you.
    • Review fromSandra W

      Date: 08/06/2022

      1 star

      Sandra W

      Date: 08/06/2022

      Just discovered this company has been over charging me for several years. Started comparing with my neighbors who have the same company and plan but are paying way less! My 7/2022 **** for Aug 01 - Oct 31 for one 64/65 Gallon, 1 lift per week is $173.19! Plus $5.95 Admin fee. Plus $100.30 Total Fuel/Environmental Recovery Fee. Totaling $279.44 for 3 months of trash pick-up for me and my husband. In 2016 I paid $69.75 every 3 months which included the admin fee and the fuel. When I called and questioned they said it was because I had been with them a long time. They told me I have to call every year to keep my cost down and my neighbors must have received a promotional plan. The gentleman right next door pays $71 per 3 months. I requested a refund for the over charging and she said they will not refund me any money. I said I would report them to the BBB and she said go ahead, that it will not do any good because they are a private company. I just want others to review their bills and make sure this doesnt happen and that they are not being overcharged like we were. My daughter is helping me drop Republic Services and start with an honest company! She pays $22 per month. My charges for every 3 months this year are, $246.26 then $267.35 and then the latest one of $279.44. How many other elderly people are they over charging?

      Republic Services Inc

      Date: 08/08/2022

      We would like the opportunity to investigate your feedback further. Please feel free to contact us at ******************************** Please note the subject line with BBB Review and your account number if available. Please also include a copy/screenshot of your review. Thank you.
    • Review fromCrisi K.

      Date: 08/04/2022

      1 star

      Crisi K.

      Date: 08/04/2022

      I have been with republic Services for about at least ***** years. Seems like forever. Never had any issues until this year. I am one of about 3-5 people in my neighborhood that still has Republic Services for their trash/recycle services. They have missed my pick up 4 times since May. Is it because I am the only house on my cul-de-sac?? Probably! "Just leave your trash can out and we will get it Thursday" Thursday is here and it is still full. Going to be looking for a new service! This is bull c*** for the amount they charge. They blame it on a driver shortage. I work in the construction field and we have many drivers and are short, our customers do not even know we are short!! Republic Services get this s*** figured out!! I look like a fool with my trash can out for 4 days!! Not willing to credit for the missed pickups either. So I am paying for a service that I do not even get!!! I have had enough. Time to stand up for ourselves!!

      Republic Services Inc

      Date: 08/08/2022

      We would like the opportunity to investigate your feedback further. Please feel free to contact us at ******************************** Please note the subject line with BBB Review and your account number if available. Please also include a copy/screenshot of your review. Thank you.

      Crisi K.

      Date: 10/10/2022

      So after posting this review I have not had any problems with my weekly pickups. I would like to thank Republic Services for getting my trash and recycle picked up.
    • Review fromJMB

      Date: 08/04/2022

      2 stars

      JMB

      Date: 08/04/2022

      Bills went up by ****% since they won the contract for my city (in less than a year). They regularly skip yard and recycling pickup. Communication has been non existent. Bins are almost always left in the street.

      Republic Services Inc

      Date: 08/05/2022

      We would like the opportunity to investigate your feedback further. Please feel free to contact us at ******************************** Please note the subject line with BBB Review and your account number if available. Please also include a copy/screenshot of your review. Thank you.

      JMB

      Date: 08/16/2022

      There is really nothing to review. Just do better.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.