Sanitation Consultants
Republic Services IncThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Sanitation Consultants.
Reviews
This profile includes reviews for Republic Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 741 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromRon Z.
Date: 08/04/2022
1 starRon Z.
Date: 08/04/2022
This is the worst company I have ever had to deal with!! The people who answer the phones are extremely disrespectful and rude!!! Not a single person that works there has any customer service skills or even care!!! They will not pick up your trash but will still send you a ****!!!! This company is horrible!!!!!!! Do not do Business with this over price junk of a company!!!!!!!!Republic Services Inc
Date: 08/05/2022
We would like the opportunity to investigate your feedback further. Please feel free to contact us at ******************************** Please note the subject line with BBB Review and your account number if available. Please also include a copy/screenshot of your review. Thank you.Review fromLuis M.
Date: 08/04/2022
1 starLuis M.
Date: 08/04/2022
I have been a customer of ******* for decades. Since ********************** took over the company things have not been handled as well. We have been paying for yard waste to be collected weekly. The pick up is very unreliable and has not been collected more than four or five times this season. Yet, when I call to ask for it to be picked up, I get empty promises. I have called the company regularly for credit, and even though the service has not been provided I have only received a $15 credit. I have been paying for a service that has not been provided. I put my containers out the night before pick up and leave them there for a week or more in hopes that they would stop by on a different day, but still no pick **. ** addition, when ******* switched to Republic my automatic payment was not switched over and I was charged a late fee. I have switched providers because I am tired of paying for service that I am not receiving.Republic Services Inc
Date: 08/05/2022
We would like the opportunity to investigate your feedback further. Please feel free to contact us at ******************************** Please note the subject line with BBB Review and your account number if available. Please also include a copy/screenshot of your review. Thank you.Review fromRyan O
Date: 08/03/2022
1 starRyan O
Date: 08/03/2022
Worse **************** ever. They missed my ********************** pick up on Monday. Called Tuesday, oh we will get it picked up Tuesday or Wednesday. Called twice. i was supposed to have the ****** ******* Supervisor call me and well that hasn't happened. When you pay for a service, and they don't perform what they don't offer to fix it? They are stealing from the consumer. They try to **** you on rates, miss pick up often yet they don't offer a solution. Time to move on. There are other services in my area that pick up trash. SEE YARepublic Services Inc
Date: 08/05/2022
We would like the opportunity to investigate your feedback further. Please feel free to contact us at ******************************** Please note the subject line with BBB Review and your account number if available. Please also include a copy/screenshot of your review. Thank you.Review fromshirley v
Date: 08/03/2022
1 starshirley v
Date: 08/03/2022
Don't get behind on your **** they will pick up your can and charge you the past due and the next 3 months they are ripping off people they pick up once a week and are always behind in service they don't crush the trash half of it falls out littering our streetsRepublic Services Inc
Date: 08/05/2022
We would like the opportunity to investigate your feedback further. Please feel free to contact us at ******************************** Please note the subject line with BBB Review and your account number if available. Please also include a copy/screenshot of your review. Thank you.Review fromCynthia E
Date: 08/03/2022
1 starCynthia E
Date: 08/03/2022
How can this company possible have the rating it has? Mid-billing cycle, they've raised the rates again. I've already paid for the quarter. I called Republic. They said it was not an error they can raise the rates as they see fit and since they **** in advance they can **** again. The last time I complained to Republic about a service issue they cancelled my service. This was during Covid when they billed for weekly pickup but refused to pick up.Republic Services Inc
Date: 08/05/2022
We would like the opportunity to investigate your feedback further. Please feel free to contact us at ******************************** Please note the subject line with BBB Review and your account number if available. Please also include a copy/screenshot of your review. Thank you.Review fromMark e.
Date: 08/03/2022
1 starMark e.
Date: 08/03/2022
We have had Republic Services for numerous years and yea things happen and weeks were missed but they made it the next week! Until this year! We have always paid our **** even when it was missed but its getting ridiculous now! It has happened about 6 times this yr even going almost three weeks and we always get the same answer they will be back tomorrow and they never come until next pickup day! I have literally chased them and stopped them and got them to turn around and come get it twice! We are the last two houses in our community and we are 1/4 mile from the last house but for some unknown reason they dont want to drive the last 1/4 mile to pick up ours and my neighbors. But we can see the last house we live in the country and theres nothing but open fields so we can see! and they pick up everyone elses! This is happening more frequently and its not right! Two houses thats it that they are not picking up! I called and spoke to a lady told her what was going on she said they would be back the next day nothing I asked her if I could put extra can out if they would pick it up she said She would put a note on my account to pick the extra can up they finally came this Tuesday picked up the regular can and left the extra can full! We have not requested a refund on our **** yet but this is getting ridiculous and we shouldnt have to pay if theyre not gonna pick it up and you cant get any answers from anybody why this keeps happening!Republic Services Inc
Date: 08/05/2022
We would like the opportunity to investigate your feedback further. Please feel free to contact us at ******************************** Please note the subject line with BBB Review and your account number if available. Please also include a copy/screenshot of your review. Thank you.Review fromTammy
Date: 08/03/2022
1 starTammy
Date: 08/03/2022
THIS IS A HORRIBLE SERVICE AND I JUST STARTED ON JULY 5 2022!! I HAVE ONLY HAD ONE PICK UP SINCE THEN. EVERY TIME I CALL THERE IS A DIFFERENT EXCUSE. THEY SAY THEY WILL SEND SOMEONE OUT THE NEXT DAY AND THEY NEVER SHOW UP. EVEN SPOKE WITH THE MANAGER WHOM APPARENTLY GAVE ME THE RUN AROUND. I CAN NOT BELIEVE I AM GOING THRU THESE CHANGES ABOUT TRASH!!Republic Services Inc
Date: 08/05/2022
We would like the opportunity to investigate your feedback further. Please feel free to contact us at ******************************** Please note the subject line with BBB Review and your account number if available. Please also include a copy/screenshot of your review. Thank you.Review fromBillyR
Date: 08/03/2022
1 starBillyR
Date: 08/03/2022
We have requested for Republic Services to pickup their trash bin and they've refused to cancel our services. They have continued to **** us since May.Republic Services Inc
Date: 08/05/2022
We would like the opportunity to investigate your feedback further. Please feel free to contact us at ******************************** Please note the subject line with BBB Review and your account number if available. Please also include a copy/screenshot of your review. Thank you.Review fromMichele C.
Date: 08/03/2022
1 starMichele C.
Date: 08/03/2022
If you have a choice, do not use Republic Services for trash service. Ever since our regular guy left (after 25 years servicing us), the new guy refuses to pick up my house and 10 others on the same side of the street. It has been two weeks, numerous phone calls (by me and the other homeowners) and reporting missied picked *** on their website. Trash still has not been picked up. **************** reps "escalate" my complaint. When I check the online status, it then shows "completed" when the trash has not been picked up. I have been promised a call back to follow up to the situation - no return phone call ever comes. My account is paid through September. This has been an ongoing issue since July. I am searching for another provider.Republic Services Inc
Date: 08/05/2022
We would like the opportunity to investigate your feedback further. Please feel free to contact us at ******************************** Please note the subject line with BBB Review and your account number if available. Please also include a copy/screenshot of your review. Thank you.Review fromErnie T
Date: 08/03/2022
1 starErnie T
Date: 08/03/2022
Doing business with Republic Services is not an easy or fair undertaking. Having bought a business that was utilizing the trash company I just transferred the service wanting to continue the service. After seeing my **** increased significantly I asked someone in customer service why this was happening. They refereed me to billing which transferred me to my salesman,he transferred me back to billing anyway the answer finally given was my trash weighed more than it is supposed to. I come to find out neighbors are dumping trash into the 2 dumpsters I have on my property one for recycling one for trash. At this point I ask for containers that lock, this never happened in the close to 2 years of using Republic. Fast forwarding I had put in a request for a billing adjustment because of multiple missed pickups during this time I held off paying my ****. Republic Services took the dumpsters off my property canceled my account which I wasn't aware of, so I paid my **** to restore service only to be told I have to give them close to $1600 to start another account. Apparently my business is not important to them. Treating customers with such inconsideration neglect to the point of being insulting is why I felt it necessary to write this review.Republic Services Inc
Date: 08/05/2022
We would like the opportunity to investigate your feedback further. Please feel free to contact us at ******************************** Please note the subject line with BBB Review and your account number if available. Please also include a copy/screenshot of your review. Thank you.
Republic Services Inc is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.