Reviews

This profile includes reviews for U-Haul International Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  U-Haul International Inc

  All Locations Phoenix, AZ 85004

  
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  U-Haul International Inc

  2727 N Central Ave Phoenix, AZ 85004-1120

  
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  U-Haul Truck Rental

  750 S Buckley Rd Aurora, CO 80017-3903

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  U-Haul Co. of Eastern North Carolina

  3001 Capital Blvd Raleigh, NC 27604-3333

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  U-Haul International Inc

  920 University Ave Berkeley, CA 94710-2023

Review Details

• Review fromKevin D

  Date: 03/29/2025

  1 star

  Kevin D

  Date: 03/29/2025

  0/5 DO NOT RECOMMEND The only reason this company has a 1 star rating is because giving it a zero star rating is not an option.I reserved a truck at one location, got a confirmation email that my truck was at said location. I drive all the way to that location only to find my truck was not available at that location. They had switched locations WITHOUT alerting me so now I have to drive over an hour to get the truck. I would strongly recommend not using uhaul unless you like wasting your time and money. **************** was unhelpful and showed zero remorse for wasting my time I guess this is just standard business operation for them.
  

  U-Haul International Inc

  Date: 03/30/2025

  Hello *****, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.

• Review fromOfer Z

  Date: 03/29/2025

  1 star

  Ofer Z

  Date: 03/29/2025

  I made my U-Haul a week in advance at my preferred location. The reservation was "guaranteed or we give you $50". On the morning of my reservation I got a text that my location changed to a much less convenient location. I called customer service and spoke to the schedule. She said the reservation is guaranteed but the location is not. I asked "so I can reserve U-Haul in ******* and you can give me a location an hour away?" She said "yes, because we're giving you a reservation". That is not a dependable reservation, and U-Haul does not honor their policy of "guarantee or we give you $50".
  

  U-Haul International Inc

  Date: 03/30/2025

  Hello Ofer, I apologize for any confusion with the reservation process. When you made the reservation, you were advised "A local U-Haul representative will call you before 5pm on 3/19/2025 to get your agreement on and schedule available location, time, and equipment." Once you agree to the location, time and equipment, the reservation is schedule. If U-Haul changes the reservation after that, the Reservation Guarantee would apply. I apologize again for any inconvenience this caused you.

• Review fromMarianna J

  Date: 03/21/2025

  1 star

  Marianna J

  Date: 03/21/2025

  I am angry that 1) I was not notified at reservation that I was going to be charged for both the fuel and the milage; 2) for 12 miles drive I was charged 2 G - even the worst truck goes at least 20 miles to the gallon, so for 12 miles, I should not have been charged for more than half gallon; if the person who refilled the tank chose to put more gas in it, that's 1.5 gallon more than what I used, is not on me. There's no way that anyone can precisely identify how much gas is missing based on the meter alone; 3) when I called customer service, the person just kept ***eating the obvious, that they charged me 2 gallons, $12, because that's how much they saw was missing - she dismissed the idea that that's how much the guy chose to refuel, not that it was actually missing 2 gallons. There's absolutely no way that a small truck uses 2 gallons of fuel in 12 miles. It's a fraud. When I expressed my anger, the Uhaul customer *** hung up on me. I wish ******************** well for having come down to thriving on fraudulent charges. It's not so much the $12 as opposed to the $3 that should have been charged, but the idea that they can charge whatever they want and are not willing to consider the screaming rationale: 2G of fuel for 12 miles is a gross overcharge. 2 G was not what was missing but what the person chose, or accidentally put in it. I used Uhaul before for my moving in 2020, then they only charged for the gas - full tank out, full tank in. That's easy to measure. 1/4 tank out and 1/4 in is hard to measure and easy to overfill, so it's a set-up for overcharge - not a good business policy. I don't recommend Uhaul anymore and I will do my best not to need them anymore. I hate to be treated unfairly. If the cheated this way, what other ways do they mistreat their customers that are not so obvious, esp. if you don't check?
  

  U-Haul International Inc

  Date: 03/23/2025

  Hello ********, I am sorry about the issues you had with the rental charges and how it has been addressed so far. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.

• Review fromAvery S

  Date: 03/19/2025

  1 star

  Avery S

  Date: 03/19/2025

  Im filing my complaint to address the rental situation from over a week ago now & management was supposedly supposed to reach out to me about it but never has. First, I picked up my *************************** truck was already on E. When I paid for it I ordered rental equipment that took me to a second location that was then closed so I didnt receive it & took me further away from where I was trying to get to. Never had to do that before I thought you get the equipment at the same location you pick up from & there was no mention of a second location until I picked up at the first. Had I known I had to go somewhere else I probably wouldnt have even bothered, even the *** I talked to claimed she never saw that before & after about ***** minutes of talking finally it was cancelled. Then I finally go to load the truck which Im now doing by hand by myself in the dark moving heavy furniture. Finally loaded & now the truck wont start. Waited about another hour & a half for road side assistance to come just to say they gave me a bad ********** shouldve ***laced it long ago. All in all, I wanted a price review because at the end of the day they had a major hand in how much ********** I wasted doing a very simple trip.
  

  U-Haul International Inc

  Date: 03/20/2025

  Hello *****. I apologize for any issues you had with the rental process and during the rental. I updated your existing complaint with the information provided in your review and see it has already been addressed. I apologize again for any inconvenience and if we can assist with anything else, please let us know.

• Review fromMargaret D.

  Date: 03/14/2025

  1 star

  Margaret D.

  Date: 03/14/2025

  Racketeering & money embezzlement could be a contributing factor. Possibly credit fraud. Substandard work and repairs without inventory checklists on vehicles are obvious. Suspicion of predatory pricing is evident. This company and its employees definitely should not be providing trust to the public. We feel a review is in order.
  

  U-Haul International Inc

  Date: 03/23/2025

  Hello ********. I apologize for any issues you had. Unfortunately, I was not able to locate a rental order using the information from the review. Please provide the order number and name on the order so we can have a member of management address your concern. Thank you and I apologize again for any inconvenience.

• Review fromDrew F.

  Date: 03/08/2025

  1 star

  Drew F.

  Date: 03/08/2025

  Unjustified Interference and Emotional Distress at ***************, *********, ** Location Review/Complaint Description:I am filing this complaint regarding a deeply troubling experience I had at the ***************************************************** location on March 8, 2025. I was sorting personal belongings in my storage unit, which is part of my ongoing physical recovery after being rear-ended in a collision. While engaged in this essential task, U-Haul employee Caiden demanded that I leave, which I refused, as I was performing recovery-related activities.When I approached the office to resolve the situation, I was met with unprofessional and dismissive behavior from multiple U-Haul staff members: Caiden, *****, *****, *******, and manager ******* ******. Despite clearly explaining my situation and need for privacy, I was met with disrespectful behavior that continued to hinder my recovery process.I was then told I could speak with ***** and ******* about reimbursement for time lost and expenses incurred due to the disruption, but they outright refused to assist or explain their actions. This lack of cooperation and the interference with my recovery have caused significant emotional distress and further complications in my physical recovery, which is already impacted by the collision.I am requesting $500 in reimbursement, to be paid via ******, for time lost, expenses incurred, and emotional distress caused by this incident.If U-Haul fails to resolve this matter promptly, I will seek further action, including legal avenues for reimbursement and potential damages.
  

  U-Haul International Inc

  Date: 03/13/2025

  Hello ****, I am sorry about the issues you had at your storage location. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.

  Drew F.

  Date: 03/31/2025

  U-Hauls One-Way Liability: They Take, But Dont Give U-Hauls business model is clearif a customer damages one of their trucks, they are fully responsible for the value of the vehicle. But what happens when a customers well-being is damaged on their property or due to their negligence? According to U-Haul, apparently nothing.I rented a storage unit at this ***** **** location expecting a secure environment. Instead, I experienced security breaches, staff misconduct, and an attack that was enabled by U-Hauls failure to maintain basic safety measures. Despite repeated concerns about unauthorized access and surveillance issues, U-Haul failed to actuntil after an incident ***************** Failures: There was a known problem with unauthorized access, yet U-Haul did nothing to prevent it.Double Standard on Liability: If a customer damages ********************** property, theyre fully liable. But when a customer is harmed due to *********************** negligence, they refuse to take any responsibility.Obstruction of Evidence: U-Haul acknowledges that security footage exists showing multiple individuals involved in the attack, yet they are delaying and obstructing access.This is a business that operates on one-way liabilitycustomers pay the price when U-Hauls property is at risk, but when a customer is harmed under their watch, they deny responsibility. If you value fairness, security, and accountability, take your business elsewhere.

  Drew F.

  Date: 03/31/2025

  U-Hauls One-Way Liability: They Take, But Dont Give U-Hauls business model is clearif a customer damages one of their trucks, they are fully responsible for the value of the vehicle. But what happens when a customers well-being is damaged on their property or due to their negligence? According to U-Haul, apparently nothing.I rented a storage unit at this ***** **** location expecting a secure environment. Instead, I experienced security breaches, staff misconduct, and an attack that was enabled by U-Hauls failure to maintain basic safety measures. Despite repeated concerns about unauthorized access and surveillance issues, U-Haul failed to actuntil after an incident ***************** Failures: There was a known problem with unauthorized access, yet U-Haul did nothing to prevent it.Double Standard on Liability: If a customer damages ********************** property, theyre fully liable. But when a customer is harmed due to *********************** negligence, they refuse to take any responsibility.Obstruction of Evidence: U-Haul acknowledges that security footage exists showing multiple individuals involved in the attack, yet they are delaying and obstructing access.This is a business that operates on one-way liabilitycustomers pay the price when U-Hauls property is at risk, but when a customer is harmed under their watch, they deny responsibility. If you value fairness, security, and accountability, take your business elsewhere.

• Review fromjason l

  Date: 03/05/2025

  1 star

  jason l

  Date: 03/05/2025

  Rude manager, i will never do business with this store again. I am now a ***** customer
  

  U-Haul International Inc

  Date: 03/09/2025

  Hello *****. I apologize for any issues you had with the management team. Unfortunately, I was not able to locate a recent rental order using the information from the review. Please provide the order number and name on the order so we can have a member of management address your concern. Thank you and I apologize again for any inconvenience.

• Review fromVeronica A

  Date: 03/04/2025

  1 star

  Veronica A

  Date: 03/04/2025

  I required temporary storage from September to November 2024 and selected U-Haul due to its proximity. Near the end of the rental period on October 20th, I received a text message informing me that my unit may have experienced water damage from flooding. The storage facility scheduled a day (Monday) for customers to inventory their items. Upon visiting the location, I found that all my belongings stored in boxes at the bottom were soaked with dirty, contaminated water, and many items were unsalvageable. They also hired some help to come and help with discarding items many of whom were unprofessional. Additionally, the process was highly disorganized, and there was a lack of clear instructions, such as the need to take photos or videos of everything, which I learned from the claims representative months later. I was assured that performing an inventory would suffice, and that they were documenting the damages and taking photos. I was also informed that they would discard the items I did not want to save or take home, and that a claim had been filed for replacement or reimbursement. Several months passed with no communication despite my efforts to follow up through calls, messages, and visits to the location. I eventually contacted the claims department and was assigned an adjuster and told a claim had never been opened. She sent me some forms and indicated that I needed more pictures and should have attempted to repair the items, which had not been communicated initially. I had been previous incidents of flooding had occurred that were not disclosed to me, nor was I informed about insurance options when I initially rented the storage unit. I am asking to be compensated for my belongings many of which were collectibles and items that cannot replace.I also want to be reimbursed for storage fees and supplies (boxes). U-Haul Contract ********
  

  U-Haul International Inc

  Date: 03/14/2025

  Dear BBB and ******* *****,
   
  We have received notice of your posted concerns and reviewed the claim file. This loss was reported to our office on Saturday, October 19, 2024, via a Report of Potential Claim (RPC) notice from U-Haul Moving & Storage at ********** (*************************************), advising that the large volume of rain in the area has caused flooding at the storage facility. As our office received the claim over the weekend, the claim was assigned for handling in our office on Monday, October 21, 2024.
  U-Haul made the initial contact to the affected storage customers, and all ********************** customers were provided with the claims office details to report their unit damage.
  ******** ***** was the third claimant added to this loss, and she did not contact our office until December 18, 2024, regarding her claim. The handling adjuster called her back on December 19, 2024, leaving a message.
  The handling adjuster was able to speak with Ms. ***** on December 23, 2024 to inform her of the necessary supports for the claim, and sent Ms. ***** the Contents Worksheet/Cargo Form for her to complete.
  The customer returned the Cargo Form on December 30, 2024; however, she did not provide any supports for the items like receipts, or dates of purchase, so we could accurately determine their Actual Cash Value (ACV) which includes depreciation factors. Review of the photos sent showed items that were not damaged by water, however, were being claimed on the form. Also, some items being claimed had no photo to confirm damages.
  We requested photo support to confirm the damage, but we were advised that items were thrown out. Follow-up contact was made on a few occasions and finally some back-up supports was provided on January 16, 2025, along with dates of purchase.
  We confirmed with the U-Haul General Manager that the items that were discarded were listed on the initial inspection sheet that was completed at the storage facility, and that the customer was at the unit the night before the inspection and on the day after, and the items were taken home.
  Regular contact was made with the customer, ******** *****, whether via e-mail or telephone call.
  At this time, the revised documentation has been reviewed, and a request for approval is being sent to U-Haul management as this is a General Liability (GL) claim; our office has no authority.
  We will continue to provide direct updates for resolution to ******** *****.
  
  Thank you,
  
  ******* *********, CIP
  A/B, Bodily Injury Examiner
  PD/GL Supervisor
  U-Haul Claims Canada 
  *************************
  
  
  
  

• Review fromJennifer M

  Date: 03/04/2025

  1 star

  Jennifer M

  Date: 03/04/2025

  I highly recommend avoiding U-Haul. They are extremely incompetent and had no problem taking my $3,400 upfront, including added insurance. However, their truck broke down just five hours into our trip, and there was no replacement available. We were forced to stay in a hotel overnight, turning what should have been a 20-hour trip into nearly 40 hours. To make matters worse, my car was damaged on their trailer, and as of today, March 4almost a month laterits still unusable. U-Haul ignored my complaint, which I initially filed on February 12, and only responded when I mentioned social media. Their lack of accountability and customer service is *************** yourself a favor and use Penske or Budget instead!
  

  U-Haul International Inc

  Date: 03/10/2025

  Hello ********. I apologize for any issues you had during the rental. I updated your existing complaint with the information provided in your review and see it has already been addressed for the directly related U-Haul concerns. I also reached out to ******* about your review and they will address their portion of the review directly with you. I apologize again for any inconvenience and if we can assist with anything else, please let us know.

• Review fromSandra T

  Date: 02/20/2025

  1 star

  Sandra T

  Date: 02/20/2025

  U-Haul is a freaking rip off charge me $60 for 30 minutes. I didnt even utilize the truck and had the nerve to say oh becauseshe took it off the lot and started up U-Haul again is a effing rip off that is not fair.
  

  U-Haul International Inc

  Date: 02/23/2025

  Hello ******. I apologize for any issues you had. Unfortunately, I was not able to locate a rental order using the information from the review. I found a few cancelled rentals with holds, but none with a charge for $60. Please provide the order number and name on the order so we can have a member of management address your concern. Thank you and I apologize again for any inconvenience.