Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Medical Imaging

SMI Imaging LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Imaging.

Reviews

This profile includes reviews for SMI Imaging LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

SMI Imaging LLC has 147 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Review Ratings

    1.08/5 stars

    Average of 242 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromJerri W

      Date: 12/07/2022

      1 star
      If I could give a zero I would! The last three ***********s I have had I show up and something is either broke on equipment or someone called in sick and they couldn't do exam. They claimed they called me all 3 times. I never got a call. They claimed they called landline that I told them 3 times doesn't work and to delete number and put cell number in. I just had a angio CT to check for blood clots in lung last Friday. I called Monday to see if I could get copy of results for doctor's *********** on Thursday. I was told they would be ready on Tuesday. I go all the way down there and there are no results! Told may not have them til following Monday. Are you flipping kidding me. I have history of blood clots in lungs and legs I also throw emboli. I hope nothing serious is going on since I have to wait over a week for results to rule out a pulmonary embolism. The front desk is rude and tried to blame me for not being able to get a hold of me when I asked them 3 times to delete home number and call cell. Not to mention if they couldn't get a hold of f me on landline why didn't they so much as attempted to call my cell. I will be finding somewhere else to get my imaging done from here on out! If you care about your health do not go here!!!!
    • Review fromRebecca Z

      Date: 12/06/2022

      1 star
      Inefficient in every way. Had to contact them 3 times to even see my information in the patient portal. Took them 5 days to upload half of my X-rays so not able to follow up ***h my doctor *** the my fractured radius as he is awaiting the wrist studies. Expect the patient to do their job. I would never go there for a complex procedure. Their inefficient manner puts your life and health at risk. They are obviously understaffed and need to downsize and do things correctly. Stay away!!
    • Review fromPatricia M

      Date: 11/11/2022

      1 star
      You make an appointment and are told to be there 30 minutes early for paperwork. Then you end up still waiting an hour.
    • Review fromDiane W.

      Date: 11/08/2022

      1 star
      My husband went to SimonMed in *************. Since we did not meet our deductible, SimonMed charged him $999.34 for the procedure which he paid with a credit card. Our medical insurance paid the bill and he only owed $375.73. I have been trying to get the refund of $623 back for well over a month. Every time I call or email i am told that the refund has been approved. The money has never been refunded. I have been given transaction numbers; I have been assured that it will be refunded. Nothing has come. Do not pay upfront for your procedure. You will never get the money back.
    • Review fromSavannah K

      Date: 10/27/2022

      1 star
      Billing department is a joke. Dont go here. Find somewhere else to get your exams done
    • Review fromThomas E.

      Date: 10/22/2022

      1 star
      Took 3 weeks to get appointment. They call day before and say they don't have insurance approval. I told them fine don't call me until you have approval. They procede to call me next day and everyday for 3 days to schedule. I finally schedule for a week later. Everything seems fine I show up and they ************* denied my mri. Didn't call me or anything. Then they say we'll you can pay for it yourself. I am so furious with this company. NEVER USE THEM. They can not even bother to call you I wouldn't even trust their results.
    • Review fromMary D

      Date: 10/11/2022

      1 star
      I just spent an hour and a half at Simon Med and am very discouraged. My doctor ordered an "upper GI **ray" and gave me the Simon Med form with the test checked. I called Simon Med. Their recorded announcement says "all **ray appointment are on a walk-in basis only." I went over there, waited 20 minutes in line to even get checked in. The desk clerk took my order, got my copay and checked me in for the **Ray. An hour later the tech calls me and says, "So, are we doing a chest **Ray today?" I told the order says "upper GI **ray" and she says, "We don't do those at this location. This is for a barium test." Unbelievable! Why does their recorded message say "walk-in only?" When I asked the desk clerk why she even checked me in as a patient, she just said, "sorry." She then tried to schedule me at another location, saying she would try to get me in the same day. I told her I have to drink barium, and she had no idea what I was talking about. I am absolutely disgusted with the incompetence. I used THEIR form, and they don't even know which tests are offered at their location? I wish I could give them zero stars.
    • Review fromB Verona G

      Date: 10/05/2022

      5 stars
      ******** at the Touhy location was great support and helped when I had my imaging done. She is thorough, kind, and explains everything. It made my appointment easy. **********
    • Review fromMaryAnn L

      Date: 10/04/2022

      1 star
      The most inefficient diagnostic location I have ever experienced. Spent one hour, in a gown, waiting to have a mammogram and ultrasound, and no one bothered to give me a reason for the delay. When it got to be over one hour I got dressed and told the assistant I could not wait any longer. I asked for my records I brought with me and when I got home and looked at the records she gave me, I discovered she gave me only part of mine and also included another patient's order form. Big time HIPPA violation. I told the assistant I wanted the Manager's number to register a complaint and she gave me the office card and told me to call the number on the card to reach the Manager. Not so, this number is a "general" number and was put on hold while they tried to reach the Manager I wanted to speak with. In total, I have spent three hours on this issue, never mind the frustration and worst of all, I still didn't get my study done.
    • Review fromBob Z

      Date: 10/04/2022

      1 star
      Wife was scheduled for **Ray, although they stated she was scheduled for an MRI which she received the previous week. When I asked why she needed to do it again, I was told they werent finished and charged me another $186.00. Not sure what happened regarding the **Ray.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.