Complaints

This profile includes complaints for Discount Tire's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Discount Tire

  20225 N Scottsdale Rd Scottsdale, AZ 85255-6456

• 

  Discount Tire

  3234 E. Thomas Phoenix, AZ 85018

• 

  Discount Tire

  6825 W. Peoria Peoria, AZ 85345

• 

  Discount Tire

  16745 E. Shea Blvd. Fountain Hills, AZ 85268

• 

  Discount Tire

  255 Lake Havasu Ave N Lake Havasu City, AZ 86403

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went in to get my tires rotated (tires I purchased there) at the *****, ********, location.They are always rude and barely acknowledge your presence, by the way.The guy was definitely trying to SCAM me from the get-go, basically because I'm a female.I told him what I needed, and he didn't even look me up in the system. He just said, okay I'll take a look ti make sure everything looks fine with the tread and all this other bs, so I could tell he was already trying to set me up as easy "prey."He comes back in and refuses to rotate them because he was trying to sell me new tires. I told him I was not buying anything, and then he pressured me to buy. I took my keys and left. I'm 46 and a schoolteacher. I pretty much have a built-in BS detector. I will never use them again. It's false advertising to say they rotate tires for free. What a joke. Got my oil changed right after I left, and those guys agreed (after looking at my tires) that this guy lied to me.

  Business Response

  Date: 04/29/2025

  Hello ***, thank you for reaching out to Discount Tire. I am sorry to hear that your tire rotation did not go as planned. We take concerns seriously, and would certainly like to look into this with our store management team and ask they follow up with in more detail. Please expect to be contacted within the next 2 business days. If you have any additional questions or concerns you would like to have addressed, please do not hesitate to reach back out.

  Discount Tire

  [ ref:_00D6g34gEj._500KfcAURs:ref ]

• Initial Complaint

  Date:04/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 25th I came in to get a tire fixed and America's tire refused to do the job because they said there was a problem with one of my lug nuts. I left and got the job done somewhere else I noticed one month later that America's tire had not removed the charge from my card so I called them. ******* V explicitly refused over the phone to refund my card. Additionally there's no explanation as to when they planned to remove the charge from my card otherwise for work they never did. The charge is now entirely illegitimate, I was put on hold 20 minutes to request that it be removed and that request was refused.

  Business Response

  Date: 04/30/2025

  Hello *******, 

  Thank you for reaching out to America's Tire. I am sorry to hear about the situation you are describing during your recent visit. I have shared your comments with our store management team to follow up with you in more detail. Please expect to be contacted within the next 2 business days or sooner by our store manager. 

  Thank you for being an America's Tire customer.

   

  [ ******************************* ]

• Initial Complaint

  Date:04/28/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I am filing this complaint against the Business Discount Tired due to a product that I was looking at purchasing. The product was the ******** Defender 2 product item ID: ******. The price I was quoted for (4) tires was $157.88 with the certificates included. This was quote was sent to me by Discount Tires ************************ agent ******** *******. However, when I went to try to checkout for this quote the item showed discontinued no longer in stock. I found another ******** Defender 2 product item ID: ******. I would like to speak with Discount Tire's **************** about what can be done to assist me with getting the new price for the ******** Defender 2 tires that are actually available and in stock at Discount Tire stores. The original quote sent to me was valid for 30 days. I do not appreciate being ran around by Discount Tire's Find it **************** or by Discount Tire's customer care team. I look forward to getting the opportunity to speak with Discount Tire's **************** personnel to fully assist me with getting this matter resolved.Thank you,**** ********

  Business Response

  Date: 04/28/2025

  Hello ****,

  I thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience and frustration this situation has caused. We take your feedback seriously. I will work with our regional leadership team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well. If you are not contacted within the next 2 business days, I ask that you please reach out to us at **********************, and I will follow up with our regional leadership.

  ****, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.

  Sincerely,
  Discount Tire

  Customer Answer

  Date: 04/28/2025

  Good evening,
  
  
  There were two sets of ******** Defender 2 sets of tires I was inquiring about below for my vehicle.
  
  
  Item number: ******
  Item number: ******
  
  
  For the item ****** I received an online quote on 04/24/2025 that was provided and valid for 30 days from Discount Tire. However, when I tried to access the quote it showed this quote was cancelled. I came to find out that this product was / is being discontinued and not available at Discount Tire.
  
  
  Therefore, per speaking with Discount Tires ************************ today I was informed that Item ****** was available and Discount Tire would be able to honor the $157.88 price for this set item due to the previous item being discontinued. The discussion I had with Discount Tire ************* was about if for any reason there became a time where if I had the item (******) set on my vehicle and a tire needed to be replaced I would most likely have to have another tire of the same size but not the exact tire to match the set put on my vehicle. I normally purchase the certs when I make my purchases to be fully covered in case of any arising issues.
  
  
  Moreover, I had asked Discount Tire ************* about the new price quote for item ****** being sent to me. I was told a new quote was provided but I do not recall ever receiving it. Due to my work schedule throughout the week I had originally planned to make my purchase online at Discount Tires website and have everything paid for and an appointment scheduled to when I would be available to come to Discount Tire. If the Discount Tire in ******************** has the updated quote for item ****** please send it to me so that I can complete my online purchase for the ******** Defender 2 tires for my **** Fusion.
  
  
  
  
  Thank you,
  
  
  
  
  **** ********

  Business Response

  Date: 04/29/2025

  ****, 

  Thank you for providing those additional details for us. It looks like our store manager has called and emailed you regarding your concerns as of yesterday 4/28. They have found a solution that meets your needs and would like to make sure you get the tires you need at the matched price. A new quote has been sent to you on 4/28.  If you have any questions or need any further assistance in making sure you are taken care of, please contact us at ****************************************** or give the store a call at your earliest convenience. 

  Discount Tire 

  Customer Answer

  Date: 05/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I have received the quote provided by Discount Tire as promised for the match price. I appreciate Discount Tire's and the Better Business Bureau's assistance in reaching a resolution. I will reach out to Discount Tire directly if I have any further questions or concerns.

   

  
  Thank you,

  
  
  **** ********
  
   

  
  

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stopped today to get a tire that goes low every few days for the past month or so to get it patched. I waited probably an hour for a worker to tell me news about my tire which was right in the time period they estimated all good. The employee told me the tire is un repairable because there is a nail too close to the side wall for their liking's. He said what would you like me to do? I said put the tire back on and Il run it and pump it up whenever it needs it, he refused and said no they are not putting the tire back on because he said its a liability and I need to buy a new tire. I told him i didnt want to but he showed me an all terrain tire the only ones he had and they were like 300 some dollars and hed recommend getting all 4 because having a different tire on can cause damage eventually to my powertrain. He then said that he could put my spare tire but its a steel rim and a different tire and size I guess and he said he wouldnt leave it on long I need a new tire. So he showed me street tires instead of the all terrains and I had to buy a 148$ street tire to leave because I dont have to money to buy a new set of tires or the 300$ some dollar all terrain tire that was way different then I had on my truck. What if I didnt have a spare tire or enough money to buy a new tire were they going to keep my truck? Since they wouldnt give my tire they deemed I fixable that Ive been driving on for the past how long for. Now I have a tire they wouldnt recommend driving on my truck because its different then the rest of my tires. I dont understand how they can keep my tire. If i hit a nail tomorrow and go back to them are they going to say the same thing and make me buy another tire to give themselves business? Idk I guess id like for them to get me the same tire thats already on my truck seeing they wouldnt give the one back that i went in with. And to reimburse me for the tire they scammed me to buy and they can have the tire back

  Business Response

  Date: 04/26/2025

  ****,

  I thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience and frustration this situation has caused. We take your feedback seriously. I will work with our management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well. If you are not contacted within the next 2 business days, I ask that you please reach out to us at **********************, and I will follow up with our management team.

   

  ****, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.

  
  Sincerely,
  Discount Tire

  Customer Answer

  Date: 04/26/2025

  Talking it over with the discount tire team isnt gonna get anywhere, my review is what I experienced and what the worker told me. Discount tire kept my tire I paid for that I drove in on and have been driving on. They told me the that driving on a different tire then what the other three are can cause damage to my truck but yet I couldnt get my tire that matched the other ones put back on and had to buy a totally different tire so I could leave, how can you refuse to give my tire that is my property that I have paid for back? Now I paid you guys a 148$ to get a tire that is different put on my truck that the worker said could cause damage to my truck driving it. So now what i still have to buy another tire so i can match the other 3 or 3 tires to match the new one? Absolute scam if you ask me, I want a matching tire put back on my truck, even if I got reimbursed for the tire that doesnt match I still have to spend more money to buy a matching tire. I want a matching tire ordered for my truck seeing I was refused to get my tire back

  Business Response

  Date: 04/26/2025

  Thank you for your reply. I am sorry to hear about the experience you described here. We do need to work with our store manager to look into your recent visit. I have sent your current comments to our store manager so we can address your concerns. Please expect to be contacted by our store manager within the next 2 business days. If you have any additional questions or concerns you would like to have addressed, please reach out to us with our Discount Tire ************* link below:

  **********************

  Discount Tire

  [ ref:_00D6g34gEj._500Kfc9PKj:ref ]

  Customer Answer

  Date: 04/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. 
  
  Regards,
  
  **** *****
  
   
  

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle was properly documented of having no physical damage at all around the vehicle. Vehicle was picked up with a large dent in the rear driver panel. Discount tire's claims team is refusing to review my claim on the basis on lack of evidence - when Discount Tire intentionally does not install cameras in any of its stores. For a large company handling personal property, it seems that this is a bad business practice to avoid liability.

  Business Response

  Date: 04/26/2025

  Hello ****,

  We thank you for bringing this matter to our attention and we are sorry for what you have described. We see that you currently have two claims in process and that our claims team is reviewing this matter. We will share your comments and concerns with our claims leadership, and ask that they follow up with you regarding this situation. If you have any questions regarding one of your claims we ask that you please reach out to our claims department directly. They will be able to assist you with any questions that you my have.

   

  Sincerely,
  Discount Tire

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/24/2025 (Monday) I had an appointment at 1530hrs Discount tire in the ***** location, I meat with ****** and he checked me in and I asked him to please let whoever will be performing the service on my truck to please handle with care as these rims are worth alot and super hard to even order. ****** replied that he will definitely put in a note and let them know personally. Well my truck was dirty due to the bad ************ storms that we had during week. So on 3/1/25 (Saturday) it was a beautiful day and a perfect day to detail my truck. While cleaning the truck as I got to my rims found out that all four of my rims were heavily damaged and scratches on the inside barrel and the face of the spokes. I immediately stopped what I was doing and called Discount tire and ****** answered the phone and I was explaining everything to that I discovered, ****** was very apologetic and ask me to send him photos of all the damages to his personal phone number and he would call me back with the next steps. I sent ****** all the photos and he called back and asked if I could come by the stop to see the rims in person that the Supervisor (***) was already aware of this so he could talk me and rectify this for me, I said I am on my way. When I arrived got with ****** and *** looked over all the rims and he was also disgusted with what happened to my rims and he service I received and took plenty of pictures, *** said that he would contact a mobile wheel guy and will be in contact with me by Monday the latest. I waited and never heard back from anyone and I went back to discount on 3/6 to ask and a store manager said let me get *** for you and *** said he will call you, I said this is ridiculous and on 3/12 ***** the mobile rim guy called and set appointment for 3/13. ***** came to my house at 930am and showed him all the rims and he was also shocked on how bad my rims were damaged, ***** stated he was not confident that he fix it. He oversprayed paint everywhere,rims not fixed

  Business Response

  Date: 04/25/2025

  Hello ********,

  I thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience and frustration this situation has caused. We take your feedback seriously. I will work with our management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well. If you are not contacted within the next 2 business days, I ask that you please reach out to us at **********************, and I will follow up with our management team.

  ********, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.

  Sincerely,
  Discount Tire

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 27, 2024 I brought my 2015 ****** Crosstrek Hybrid, I had 4 new tires put on, an oil change, a coolant flush and a tire rotation. On Saturday, March 1, ********************************************************* He got the front done but couldn't do the rear because one of the nuts and rods on the driver's side was broken. He couldn't remove the nuts. The Discount Tire in *****, ********** , a mechanic overpressure and the broken nuts. I called that day. Someone said of course we will take care of it, just bring the car in, so I went there on Wednesday. The man working there denied that the nuts were broken. ****** charged me $75 to remove the nuts. I spent a lot of money on new tires, an oil change and a coolant flush $1246.62. They won't help me remove the nuts. ****** Dobravolskis

  Business Response

  Date: 04/22/2025

  Thank you for taking the time to share this experience with us. We understand your concern, and would value the opportunity to look into this further. We were unable to locate an invoice in our system that matched the contact information provided. Could this information be under a different name or phone number? 

  We hope to hear from you soon. 

  Discount Tire/America's Tire

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At 9:00-9:15AM at the 3575 Pilot K*** Rd, *****, ** location, my mother went to get tires installed that I had gotten her elsewhere. The guy "helping" her tried to manipulate and lie her into buying a set of new tires from them and told her they wouldn't install them unless she did. Eventually this sleazeball was talked down into doing his job and installed the tires she had brought. Come time for payment this guy then charges her a total of $77 for two tires installed on the front. Do the math - $23/tire install and $3.50 ea. for disposal we're looking at around $50 maximum NOT $77. Other bs charges are for "rotation" and "dismounting" which are included in the service, for FREE, per Discount Tire's own website. No other Discount Tire location has EVER said anything of this sort to her or tried charging her fees of this type! Total scammers and I will be expecting compensation for this - UNACCEPTABLE taking advantage of an older woman you people are garbage.

  Business Response

  Date: 04/19/2025

  *****, 

  Thank you for taking the time to share this experience with us. We are sorry to hear about how your mother's visit was handled, and would like to have these concerns further addressed. We have reviewed your visit with our store management and senior leadership at our regional office, and requested that they reach out to you directly within 2 business days to discuss this in further detail. We appreciate the opportunity to follow-up, and look forward to speaking with you soon. 

  Discount Tire

  Customer Answer

  Date: 04/19/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ****
  
   
  

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discount Tires Poway CA replaced two tires on my 2023 Airstream Bambi 19cb trailer on August 30, 2024. In the process they used a portable **** on an incorrect **** point than was underneath the grey water tank of the trailer and did at least $3300 in damage. This damage was well hidden and went undiscovered for 4 months. When I then brought it to their attention, they refused to pay for the damage.

  Business Response

  Date: 04/18/2025

  Hello *******, thank you for reaching out to Discount Tire and for bringing this to our attention. I am sorry to hear about the situation you described. We certainly would like to look into this for you with our store management. Please expect to be contacted soon. If our store management team has not reached out to you within 2 business days, please reach out to us using our link below.

  
  **********************

  Thank you for being a Discount Tire customer.

  **********************

   

  [ ref:_00D6g34gEj._500KfbYzmO:ref ]

  Customer Answer

  Date: 04/21/2025

  Have not received any response other than a message stating that Discount Tires will respond. 

  Business Response

  Date: 04/22/2025

  Thank you for taking the time to share this with us. We are sorry to hear that you have not yet heard back to address your concerns. We will be following-up with our management team and regional senior leadership, and requesting that they reach out to you as soon as possible to address your concerns. We appreciate the opportunity to follow-up, and look forward to speaking with you soon. 

  Discount Tire

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been a loyal customer of ********************** for **+ years. Im extremely disappointed in the management. Discount damaged my vehicle while installing my rims and tires. If you look at the photos my truck happened to be parked in front of the machine that puts the rims on the tire. The body shop said it was caused by impact from probably someone carrying a tire or someone bumping into it. They have the absolute worst 3rd party claims management company handling issues like these. I was assigned a Claims specialist **** for a third-party issue with discount tire. **** delivered extremely unprofessional service. He refused to call me back or return my emails, after waiting 7 days he emailed me stating the adjuster found no fault. He listed off several reason why but all were inaccurate. He said the claim was reported 4 days after the vehicle was worked on by discount tire, thats incorrect. The incident was reported within 24 hours of service by discount tire. **** also stated discount denied any possible damage. I spoke with **** the store manager at discount tire and he told me one of the techs could have bumped into the grill with a tire causing the damage. **** would have had all this information had he not performed such unprofessional communication. I spoke with the manager at the ********** location he said the claims company handles all of this he cant help me. If you just look at fleetresponse reviews they are all the same, horrible service and all they do is deny all the damage of any company they represent.

  Business Response

  Date: 04/18/2025

  Hello ******,

  We thank you for bringing this to our attention, and we see that you currently have an open claim with our claims team. Currently, your claim is being processed by our team and is being reviewed. We will share your comments and concerns with our claims management team so they are aware of the situation. If you have any additional questions or concerns we ask that you please reach out to our claims team directly.

  Sincerely,
  Discount Tire