Complaints

This profile includes complaints for Discount Tire's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Discount Tire

  20225 N Scottsdale Rd Scottsdale, AZ 85255-6456

• 

  Discount Tire

  835 S. Cooper Road Gilbert, AZ 85233

• 

  Discount Tire

  4455 W. Bell Road Glendale, AZ 85308

• 

  Discount Tire

  10058 N Metro Pkwy W Phoenix, AZ 85051-1406

• 

  Discount Tire

  9199 E Talking Stick Way Scottsdale, AZ 85250-8506

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first went in and asked to purchase new tires for a car I just purchased a 2017 ****** maxima midnight edition on 08/13/2024 the total was ****** but while I was at **** discount called and said I needed 6 new lug nuts but I should buy the set that was ****** I got no paper receipt for that but it is on my bank statement . So *******. btw 10 lug nuts come in a set I never received the extra 4 nor did they put the two rear tires that were brand new in my trunk cause they were not the recommended size for the car so I figured I would keep them as a spare and I should have . I brought the car home and woke up with the back two tires flat . I had to work I put air drive 2 miles to work parked and when I got back 12 hours later flat again . So I could not go to discount right away but I called them and told them I would be in in about 10 days when I was off next. 09/04/24 I went in and they fixed the tires. They also did rotation. In 10/11/24 I had another flat I sent the tire in with a co worker cause I had no spare On. 10/11/24. . then on 10/27/24 my car was shaking I took it to the same body guy who did my tire rods. Bushings alignment rotors and brakes and asked him to check he said well all good but your tires are shot all 4 and one has a weird round deep gauge in the center he's never seen b4 . I took pics. I was coming in and 26 mi from discount (52 mile drive one way in total) I got a flat had 2call a tow 4 290. I was upset they said they were replacing all 4 tires they were obviously not good or defected. Then he said he would give me an upgraded tire . He put 4 kuhmo tires in later found out was a ***** tire at ******* when my originals were 150 a piece. About 2 months later when my car shaking again I took it to the mechanic . He said **** all 4 tires are worn at the same these are not the right tires 4 your car . I had driven a total of ***** miles total.since I took in car on 10/29 it was 01/15 they said no warranty honored he would sell me 4 tires for 625

  Business Response

  Date: 02/10/2025

  *******, 

   

  Thank you for taking the time to share your experience with us. We are sorry to hear about the multiple issues you have experienced, and the return visits you have had to make to have your concerns addressed. This is not the way your experience should have gone, and for that we apologize. We will be reviewing your concerns directly with our management team and senior leadership, and requesting that they reach out to you directly within 2 business days to address your concerns. We appreciate the opportunity to help, and we look forward to addressing this with you soon. 

  Discount Tire

  Customer Answer

  Date: 02/13/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ******
  
   
  

  Customer Answer

  Date: 02/20/2025

  I am writing this email in regards to my case number **********BDB I did talk to discount tire and we had come to the agreement that they would give me a refund and then the money wouldn't refund to my original card because it was a virtual card then they said that they refunded my other account and I still have yet to receive any refund from discount tire I called my bank and they said they have nothing pending they have nothing that was incoming from discount tire or anybody else so now what do I do

  Business Response

  Date: 02/20/2025

  Hello *******,

  Thank you for reaching back out to us. I am sorry to hear that this has not been resolved completely yet. I have reached out to our store management team to follow up with you on the next steps. If you have any additional questions or concerns you would like to have addressed, please reach out to us using our link below:

  **********************
  
  

  Discount Tire

  [ ref:_00D6g34gEj._5006g188QBc:ref ]

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I am filing a complaint against America's Tire in ****** CA. I took in my 2022 ram 1500 for 4 new tires due to low thread and one flat tie. They change my tires and everything was good. Then after I went down the street to buy some food when I noticed that the wheel was leaking air. So, I took back my vehicle and told the workers that the wheel was leaking air. So, they took off the wheel and noticed that the rim was damaged. So, then I told them that was not there when I took it to them and that they damaged it while they were changing the tire. They started saying that it was me when I was driving and maybe hit a pothole. But there no way because I only drove the vehicle to the appointment. Also, a plastic cover that is in the rear of the vehicle was missing due to them taking it off to put the spare tire back under the vehicle. When I told them about the missing piece, they said it was never there So now they damaged my rim and lost a cover and insist to buy a new rim for $710. But I don't deserve to buy a new rim that I never broke. So, the next day the manger called me and asked for pictures of the damaged rim. I sent him the pictures and have not heard from them since. I don't know why they never told me while they were putting on the tire. They should of check the rim before adding the tire. And I know it was never damaged because since the day I bought the new tires till the appointment it never went flat. I'm asking if you can help speeding up the process due to needing vehicle to travel to work and other necessity and if they can replace the rim. Please and thank you!

  Business Response

  Date: 02/06/2025

  Hello ******, thank you for reaching out and sharing your experience. I am sorry to hear about the experience you had at our Merced store. I have shared your comments with our store manager and the regional leadership of the store to address your concerns. If you have any additional questions or concerns you would like to have addressed, pleas reach back out to us with our link below.

  **********************
  
  

  America's Tire

  [ ref:_00D6g34gEj._5006g188HY3:ref ]

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business Damaged my vehicle and refuses to take responsibility.On December 14, 2014, I purchased a set of tires for my 2021 **** F-150 through Discount Tire at ***************************************During the tire installation, Discount Tire damaged all four of the wheels on my truck. The damage was not present before the installation but was clearly visible after.The store manager and another associate took pictures of the damage and forwarded to their claims department. I was subsequently contacted by the claims department who again made me take and submit pictures of the damages which I provided along with the estimate to replace the wheels.On 1-8-25 I was notified that Discount Tire was denying responsibility for the claim due to the damage being caused by curb rash and I was offered $250.00 to settle the claim which I declined.On 1-21-25 I was notified that my claim was closed.I paid $1500 for tires and installation, and Discount Tire did $6,000 of damage to my vehicle and refuses to acknowledge the issue or be accountable.

  Business Response

  Date: 02/03/2025

  Hello ****,

  We thank you for bringing this matter to our attention. We see that you have been in contact with our claims team and that your claim has been closed. We stand behind our claims teams decision and ask that if you have any questions regarding your claim that you please reach out to our claims team directly. 

  Sincerely,
  Discount Tire

  Customer Answer

  Date: 02/04/2025

  While appreciate their confidence in their claims team, this is wrong. Their claims team wasnt there, They didnt see what I saw with techs running and throwing tools because they were two hours behind. They didnt see the techs place my wheels on the shop floor with no protection. They damaged my vehicle and no one is interested in even discussing it. We are far from done 

  Business Response

  Date: 02/08/2025

  Hello ****,
  
  We thank you for your follow up message. We understand that you have been in contact with out claims team and that your claim has been closed. The decision made by our claims team is our final decision and we stand by it. If you have any questions regarding your claim we ask that you reach out to our claims department directly.

  Discount Tire

  [ ref:_00D6g34gEj._5006g1888oH:ref ]

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought tires a year age at the **************************************** location, for the front axle on a 1990 gmc 1500. Tires had a ***** mile garantie and only made it ***** miles before the cords were showing. Vehicle had a new front suspension installed and aligned about a year ago, and I run the same highway back and forth to work everyday.Went in last friday,the 31st of february 2025,to have them replaced and was told that they were not going to honor any garantie as I had mud grips in the rear,and this so called " staggered mounting" voided the warrantie. This is the second set of tires purchased from them. The first set did the same thing but the warantie was honored with no word about staggered mounting,and I also had mud grips on the rear at the time.The questions I have now are,is this new corporate policy to save money or did the service manager just make it up.If it is policy now,how will the new corvettes ,mustangs ,and camaros be handled as they all come factory with staggered mounting.Went to ******* and got better tires cheaper. I wont be back to discount tire any time soon.

  Business Response

  Date: 02/03/2025

  *******, 

   

  Thank you for taking the time to share your recent experience with us. We are sorry to hear about how your recent visit was handled, and would like to look into this warranty situation further. If you could fill out some additional details regarding your store visit to the following link, we can look into this further and follow-up with you: **********************

  We hope to hear from you soon. 

  Discount Tire

• Initial Complaint

  Date:02/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am formally disputing charges related to a transaction at ************* on January 31, 2025, located on ************** in *******. The charges are fraudulent, and I was misled regarding the services provided, which violated consumer protection laws and unfairly exploited my vulnerable situation.I was towed to ******** Tire after my vehicles tire deflated due to the illegal removal of my valve cap. I requested a tire repair, as both the tow truck driver and police officer indicated that it appeared air had been let out of the tire. I also clearly communicated to the staff that I needed the most affordable solution available, as I had no other means of transportation and had contracted the tow through ****Despite my clear instructions, Americas Tire proceeded to replace the tire with an expensive one that I neither requested nor could afford. The total charge for the tire replacement was $349, which is significantly higher than the fair market value for a CLA 250 tire, which typically ranges from $100 to $250. Additionally, I had no ride home and was in a difficult and vulnerable position as a woman in a remote location, which further contributed to my inability to make an informed *********** brother was also on the phone during this transaction and repeatedly objected to the replacement, affirming that it was not the appropriate course of action.This conduct constitutes a violation of the California Consumer Legal Remedies Act (CLRA) and the Unfair Competition Law (UCL), which prohibit deceptive business practices and fraudulent charges. I demand a full refund for the unlawful charge and tire replacement, as well as appropriate measures taken to prevent this from happening to others in the future.Sincerely,***** Kitchen

  Business Response

  Date: 02/03/2025

  Hello *****,

  Thank you for taking the time to share your experience with us. What you describe here is concerning, and we would like the opportunity to look into this further. We will be reviewing your visit with our management team and regional office, and requesting that they reach out to you within 2 business days to discuss your experience in more detail. We appreciate the opportunity to help, and we look forward to addressing this with you soon.

  America's Tire

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was not able to find the Discount Tire Location in ********* listed. My issue is specifically with that location at:***************************************** I purchased 4 tires and during the installation process a lug stud was damaged. It was damaged to point that the installation process was not able to be completed. I ended up taking my vehicle to two different repair locations, the first one was a Car-X a block away from the Discount Tire location. They informed me that the rounding of the lug stud was more than the equipment they had could handle and they were unable after several attempts to remove the lug stud. They informed me that it appeared to them that someone damaged the lug stud with an impact driver before loosening the lug by had with a breaker bar. I then was able to get into a local ********************** near me and they needed to drill out the head of the lug stud to remove the tire and then remove the remainder of the lug stud from the hub of the wheel. That required 2 and 1/2 hours of the labor. The cost to me for the removal of a lug stud that Discout Tire was $480.48. I returned to the ***************************************** location to finish the installation the the fourth tire I had purchased. When I presented my receipt for the labor charges a representative, I believe the name was *******, a guy with clear frame glasses, refused to reimburse me for the additional expenses I had incurred. By my estimates there were roughly $190 in what I would call soft expenses for installation and a certificate for refund or replacement. None of those charges were offered as a refund to help offset some of my expenses. I do not care that a lug sud was damaged in the installation process, I do care that the damage was unable to be repaired without additional repair expense. If the shop in ********* has the tools to damage lug studs, they should probably have drills and bits that can remove the damaged parts that they cause. I am asking for a minimum of $480.48.

  Business Response

  Date: 01/31/2025

  Kent, 

   

  Thank you for taking the time to share your experience with us. We are sorry to hear about the way your visit was handled. We understand your frustration, and would like to look into this further. We will be reviewing your concerns with store management and our regional office directly, and requesting that they reach out to you within 2 business days to further address your visit with you. We appreciate the opportunity to help, and look forward to speaking with you soon. 

  Discount Tire 

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: December 26, 2024 Paid: $732.62 I purchased a set of four new tires for my vehicle, which totaled over $700. Unfortunately, I have since discovered multiple errors in the installation that compromised my safety and necessitated additional corrections by another mechanic.The issues I encountered are as follows:1. Loose lug nuts: After the service, I began hearing rattling noises whenever I braked. I took my car to the mechanic to change my brakes, but I still heard the rattling noise. Ive already spend too much money on mechanics so I had my friends take a look at it. They are very knowledgeable when it comes to cars. it was discovered that the lug nuts on all four wheels, particularly the front tires, were not tightened properly. This could have resulted in catastrophic consequences, such as a tire detaching while driving, especially considering that I drive extensively for work.2. Incorrect tire mounting: The left rear tire was installed backward, with the inside label facing outward. This error not only reflects poor attention to detail but also compromises the tires performance and safety.These errors are unacceptable for a professional tire service provider, especially given the potential for severe accidents due to improperly secured tires. I entrusted Discount Tire to provide safe and reliable service, and I am disappointed that basic safety measures were not *********** resolve this matter, I am requesting the following:1. A full refund of $732.62 to compensate for the unsafe and substandard service.2. Reimbursement for the additional costs I incurred to have the issues corrected by another mechanic.

  Business Response

  Date: 01/30/2025

  Hello ********,

  Thank you for bringing this to our attention, I apologize for the experience you have described.Unfortunately, with the information that you have provided I am not finding you in our system. If you could provide me with the invoice number, the full name and phone number that would appear on the invoice. I should then be able to locate your profile on our store's system. 

  Sincerely,
  Discount Tire

  Customer Answer

  Date: 01/30/2025

  I am just providing my invoice number as requested:

  invoice number: 2041136

  I am not rejecting the businesss response outright I just need to ensure they have the necessary information to address my concerns properly. Please proceed with reviewing my case.
  

  
  

  Business Response

  Date: 02/01/2025

  Thank you for providing that information over to **. Upon looking at our invoices under that number, we weren't able to locate the purchase under your name. Was this purchase made under different contact information or by another person related to you? 

  Discount Tire

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I will preface we have 3 vehicles in home and only have used Discount Tires for over 10 years. I took the car for a rotation as usual on 3/12/2024 and returned the next day with a noise that was not there previously. I customarily rotate my tires and never have a problem. By the next day 3/13/2024 after seeing them again, to recheck the tire rotation. The car is now barely driveable. I contact a mechanic who tells me the drive shaft and axle both need repairs. The car was clunking and no one would take responsibility. I paid over 3K to repair the vehicle and returned to them multiple times stating the damage that was found due to their incompentency and changing the tires without changing it to the proper size and they said they could replace two tires. WHATTTT is happening here. They never admitted fault stating they "notify their customers" which is bs. If you look at the original receipt which they kindly reprinted which states "when replacing less than 4 tires they recommend placement to be made on the rear axle of the vehicle". Fast forward and several thousand dollars later. The drive shaft was damaged causing over 3K in damages. I went and spoke to the manager, providing documentation of the repairs emailed their corporate office and their response was the attached letter. This is a **** tire place. How can they not know different sizes cause damage? Why would you replace 1 tire and then blame the customer. I have been a loyal paying customer for over 10 years, they did not acknowledge the damage that clearly occured after leaving their facility. They are refuse to acknowledge it was their fault. They wouldn't even half the cost and had the audacity to send a letter stating "the company would have to have been found liable". Well who the heck is going to find you liable I ask?? You are not going to say SHAME ON YOU on yourself. SHAME ON YOU DISCOUNT TIRE you should be ashamed of yourselves. Another business taking advantage of the consumer.

  Business Response

  Date: 01/28/2025

  Hello *****,

  We thank you for reaching out to us and for sharing your experience with us. We see in our system that you have been in contact with our claims team and that your claim has been closed. If you have any questions regarding your claim we ask that you please reach out to our claims team directly. They will be able to assist you with any questions that you may have.

  Sincerely,
  Discount Tire

  Customer Answer

  Date: 01/28/2025

  Do I need  to reattach the attachments. Their response is not satisfactory as it only benefits them. Again they can say they did not cause the damage but the vehicle didnt have any issues until it was brought in. They can deny it all day long but it was their fault. Who is making that determination? Discount tire. Appalling on their part. 

  Business Response

  Date: 01/29/2025

  Hello *****,

  
  Thank you for taking the time to follow-up with us. We do show in our system that your claim has been closed. If you have any questions regarding your claim status, we ask that you please reach out to our claims team or to your assigned adjuster directly. They will be able to assist you with any questions that you may have and provide more clarity on the case. 

  Thank you.

  
  Discount Tire

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around 11/25/204 I called the Discount Tire store located on ************************************** Spring, TX ***** and was given a quote for a set of tires (C-sport Phantom-245/60/r18 by the employee named ******. ****** stated it would be $497 total out the door price for the set of 4 tires with installation. I agreed on the price and made an appointment to get the tires installed on my vehicle on Dec 02, 2024. I arrived on Dec 2nd and was in the process of payment for my tires when I was told by the Assistant manager named "Hunter" that I could not get that price. ****** stated that the price I was given was incorrect and they would not honor it due to an employee error. I asked to speak to the genera manager for the store and I was told by ****** that his name was ***** but he was busy. ****** stated he would go talk to ***** about the price on the tires. ****** returned a few minutes later and stated that ***** also stated he would not honor the price given by his employee. I requested to speak to him once again but was denied. I have been loyal customer for many years and it's extremely disappointing and upsetting at the service I received at this location and the lack of assistance from the assistant and general manager. I strongly believed that if I was given a quote by their employee, it should be honored without any hesitation.

  Business Response

  Date: 01/27/2025

  Hello,

  Thank you for reaching out to us. I am sorry to hear that your experience did not go as planned. I have shared your comments with our regional leadership for the ******* Rd location. Please expect to be contacted within the next 2 business days. If you have any additional questions or concerns you would like to have addressed, please follow our link below:

  **********************
  
  

  Discount Tire

  [ ref:_00D6g34gEj._5006g187fZ8:ref ]

  Customer Answer

  Date: 01/28/2025

  I have called the customer service line ********************** 4 times since the incident and have been promised the same resolution. Every-time I have been told that my complaint has been escalated to the regional manager and will receive a call back. 2 months later have gone by and no one has contacted me. 

  Business Response

  Date: 01/28/2025

  Hello ******,

  We thank you for following up with us and for sharing your recent interaction with our customer care team. We take your concerns seriously and we are looking into this matter with our regional staff. We have asked that they contact you directly regarding your comments and concerns and we have asked that they follow up with you soon. We understand your concerns and want to make sure that you are taken care of. Please expect to be contacted regarding this matter soon. 

  Sincerely,
  Discount Tire

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to discount tire to change tire while the fix that they broke the back truck I attached the Quote to fix that.

  Business Response

  Date: 01/23/2025

  Hello,

  Thank you for reaching out to Discount Tire. It does appear that you have been in contact with our claims team. We do advise reaching back out to our claims team with any additional documentation you have. 

  If you have any additional questions or concerns you need to have addressed, please reach out to us with our link below. 

   

  **********************

   

  Discount Tire

   

  [ ref:_00D6g34gEj._5006g187TGE:ref ]