Reviews
This profile includes reviews for DriveTime's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,601 Customer Reviews
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Review fromAndre B
Date: 04/08/2025
5 starsGreat place , got the car I wanted and was approved quick.Review fromFontella B
Date: 04/08/2025
5 stars******* ********* was great. Excellent customer service, explained everything in detail, did more than his part to make sure I purchased a nice , dependable car, and he made me feel right at home. The manager a d him both welcomed me with smiles and kindness. Lots of laughs a d great conversation during my entire purchase process. Thank you Druvetine of Chesapeake.Review fromThomas B
Date: 04/08/2025
5 starsNo would help me get into a Vehicle buy Drivetime did!! Excellent Service!!Review fromChristale N
Date: 04/07/2025
1 starChristale N
Date: 04/07/2025
I bought my car yesterday and I have a transmission light or fault now
DriveTime
Date: 04/09/2025
Thank you for bringing this matter to our attention; we appreciate the opportunity to address our customers concerns. We regret to hear of any mechanical concerns our customer has experienced and the frustrations this caused. Please know that we make every effort to prevent mechanical malfunctions by inspecting each of our vehicles before transporting them to our sales lots. However, since our vehicles are pre-owned, we are unable to predict exactly if or when these issues may arise. For this reason, we provide a 30-day, 1,500-mile warranty and offer our customers the option to purchase an additional protection plan. It is important for our customers to know that if the repairs needed on the vehicle are determined to be non-covered components, they would be considered the customers cost of ownership. In addition to these coverages, we offer a 5-day Vehicle Return Policy (VRP), which allows our customers the opportunity to inspect and get comfortable with their purchase. If they are not pleased with their vehicle, they can bring it back within the first 5-business days (not including the date of sale, holidays we are closed, and Sundays). That said, we apologize once more for our customer's dissatisfaction with our **********************. If our customer wishes to discuss their concerns directly with us, we encourage them to contact our ***************************** at **************.Review fromMoons P
Date: 04/04/2025
5 stars***** in ********* Ca treated us great nice conversation. Very cool kind young man. I have purchased cars before and never felt good while doing so. This was a really good experience we will be back againReview fromJacqueline W
Date: 04/04/2025
5 starsI love them they friendly kind and get you in to any car you want with no problems and with what ever down payment you able to afford with no problem you can still drive your dream car????????I love them guysReview fromBertram C
Date: 04/01/2025
5 starsVery Perfessional. Very halpful. made me feel comfortable. the salesman that took care of me, very Knowledgable. thank you fortaking care of me. I'm Happy!Review fromShawn J
Date: 03/31/2025
5 starsThis was my second time purchasing a car with Drive Time and both purchases were a good investment.Review fromKaren W
Date: 03/31/2025
5 starsMr. ****** provided excellent customer service. He was great at explaining the contract and terms of the agreement. He took his time and I did not feel rushed. From going over credit terms to the different payment options was very important to me. The only recommendation I have is to few the videos with the paperwork. Otherwise, I felt comfortable once I worked with him.Review fromJenetta T
Date: 03/30/2025
5 starsGreat ***************** ****** was so helpful, supportive and encouraging. I walked in with one of my best friends. Everyone was busy however 1 sales came up and offered us bottle of water and told us someone would be with us shortly. I applied on line therefore my application was there and I was approved. ****** showed me what I could get. I loved the 2019 Buick Encore with low mileage and great condition. Everything went smoothly. ****** was patient with me as I searched for auto insurance. My phone was about to die and ****** found me a charger. I was able to attain auto insurance. The process was smooth. I am forever grateful for Drive Time, ****** and the other salesmen for their kindness!
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