Reviews
This profile includes reviews for DriveTime's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,590 Customer Reviews
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Review fromAlyssa G
Date: 09/10/2022
2 starsAlyssa G
Date: 09/10/2022
Ok staff. The car we purchased after having it for less than 24 hours needs tire sensors, alignment job and a few other things. I dont believe they check their cars before selling.
DriveTime
Date: 09/12/2022
Thank you for bringing our customer's concerns to our attention and allowing us an opportunity to address them. We apologize if our customer experienced a mechanical concern with their vehicle shortly after purchase. We understand that repairs are never ideal. We want our customers to know that all our pre-owned vehicles are inspected prior to the sale to ensure they meet our quality standards. While they go through an inspection, we are unable to predict when future repairs may be needed. For this reason, we provide a Limited Warranty (LW) for mechanical failures within the first 30 days/1,500 miles. We also have an optional *************** Contract (VSC) to assist in most situations. If our customer hasn't yet, we recommend they contact our warranty partner, **********, at ************ for further assistance. In addition, we have a 5-day Vehicle Return Policy (VRP), which allows our customers time to inspect and get comfortable with their purchase. If they are not pleased with their vehicle or financial terms, the vehicle may be returned within the first 5-business days (not including the date of sale, holidays we are closed, and Sundays). With that said, we apologize again for any inconvenience this caused. Should our customer wish to discuss their concerns further, we encourage them to contact our Customer ******************** at **************.Review fromTia S
Date: 09/09/2022
5 starsSuch a great place! The customer service was exceptional and they had us in and out of there in no time at all!Review fromWilliam R
Date: 09/08/2022
1 starWilliam R
Date: 09/08/2022
poor if no zeros were an option thats what it would be. Zero. We were told one thing about our monthly payment was supposed to be 300 to 330, and a down payment of ****** which we paid early. We would have never flown to ****** if we knew that the payment was going to be 695 for a 2016 Rogue which comes out to 50k for a ***** car. We signed all the paperwork prior to knowing the monthly payment and never told about the add on charges. Warranty, smart car app and gap insurance. *******. I have already submitted a report to the Attorney General of *****. I also contacted both sales people and at first they were willing to help and now we have no received any calls, text, or email. Please reach to us. Thank you. ******* and *****************************DriveTime
Date: 09/13/2022
Thank you for bringing this matter to our attention; we appreciate the opportunity to address our customers concerns. We strive to provide the most accurate information during the approval process. It is important to keep in mind that these decisions are real approvals and are not guaranteed. When a customer arrives at the dealership, the down payment requirements are subject to change based on the documentation that is provided to the dealership for verification. That includes proof of residency and proof of income. In addition, our sales team will obtain your most current credit score and help get our customer into a vehicle that best suits their personal needs. The desired vehicle will also play a major factor in the final down payment required. Our goal is to set up our customers for financial success during the life of their loan. Please know that DriveTime strives to provide reliable, affordable automobiles to all of our potential customers, and it is our goal as a company to be transparent through all steps of the buying process. We do provide a Federal Truth in Lending Disclosure during the contracting process. This disclosure details the APR, finance charge, amount financed, total amount expected to be paid throughout the life of the loan, as well as the total sales price. Furthermore, while purchasing ancillary products is always encouraged due to the safety net they provide in various situations, we make it a point to ensure complete transparency when it comes to our optional add-ons. One of which ways that we strive to accomplish this goal is by providing an optional product disclosure at the time of sale. This disclosure details all of the optional items available at the time of signing and is designed to aid our customers in distinguishing the optional products from those that are mandatory. We want all our customers we do offer a 5-day Vehicle Return Policy (VRP) which allows time for any customer to inspect and get comfortable with their purchase. If they are not pleased with their vehicle or contract terms, they can bring it back within the first 5 business days or 300 miles (not including the date of sale, holidays we are closed, and Sundays). If our customer wishes to discuss their concerns directly with us, we encourage them to contact our Customer ******************** at **************.Review fromCharlie D
Date: 09/08/2022
5 starsI was forced into a situation that required me to buy a ******* car. I'd gone through several other dealerships, but as a last ditch effort, I found Drivetime. I gave my budget, and specifications. The gentleman, ***, was overwhelmed with other customers and he still made time to print off a list for me to check out. I found a few potential options, and took a few for a test spin. I tried a different vehicle compared to previous vehicles I've owned. It turned out to be exactly what I was looking for. Bought it outright, and it was almost a grand cheaper than the insurance money that I received. *** was above and beyond, plus he laughed at my stupid jokes.Review fromAnthony V.
Date: 09/07/2022
5 starsThe process was simple and stress free, **** the sales rep was on top of everything and made my car buying experience super enjoyableReview fromMatthew W
Date: 09/04/2022
4 starsGreat!!!! Very friendly staff extremely clean business only compliant is I wish the would fill the vehicles you pick and buy all the way up to a full tank of gas before leaving the lot .Review fromPatricia S
Date: 09/04/2022
5 starsThey were very easy to work with very helpful very polite they wanted to make sure that they got me in a car that I wanted happy and satisfied with.Review fromMadison S
Date: 09/04/2022
5 starsThe process was quick and easy. I like the auto pay thing too.Review fromLiam O
Date: 09/02/2022
5 starsI had a good experience with **** in *********. He took care of ** in a time of need. My car blew up a couple of days prior and needed a car quickly. I ended up paying more than I wanted, but I walked out with a car with the down payment that I had on my pocket. So I really can't complain. I feel he took care of me and understood my situation.Review fromKathy M
Date: 09/02/2022
5 stars******* (Asst. Gen. **** *** and ***** ( ****. Experience Guide) are AWESOME! My visit was pleasurable, paperwork for vehicle was printed the day prior of me going in. Financing was easy, signing for vehicle was easy. A wonderful crew. Plus, I LOVE MY NEW VEHICLE! The 100 mile drive there was definitely worth the adventure. And the drive back home was like a magic carpet ride!
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