Reviews

This profile includes reviews for DriveTime's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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DriveTime has 165 locations, listed below.

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  DriveTime

  1720 W Rio Salado Pkwy Tempe, AZ 85281-6590

  
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  DriveTime

  400 N. Arizona Avenue Chandler, AZ 85224-4606

  
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  DriveTime

  5104 W. Glendale Ave Glendale, AZ 85301-2602

  
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  DriveTime - Pelham

  2205A Pelham Pkwy Pelham, AL 35124-1314

  
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  DriveTime

  5910 Dixie Hwy Fairfield, OH 45014-4208

  

Review Details

• Review fromjjuan r

  Date: 08/31/2022

  1 star

  jjuan r

  Date: 08/31/2022

  Me my wife ******* got a car from them sept 2021. Not even 3 months in it was in the shop on and off. And now it's inoperative. They know they are selling lemons. And the won't even trade it in with 3k of work due to all the issues. And silver rock covers nearly nothing.
  

  DriveTime

  Date: 09/09/2022

  Thank you for bringing our customer's concerns to our attention and allowing us an opportunity to address them. We apologize if our customer experienced mechanical concerns with their vehicle and for any frustration this has caused. We understand that repairs are never ideal. We want our customers to know that all our pre-owned vehicles are inspected prior to the sale in an effort to prevent situations like these. While they undergo an initial inspection to ensure that it meets our quality standard, there are instances in which mechanical malfunctions may occur post-sale. To alleviate the potential impact on our customers, each vehicle includes the initial 30-day/1,500-mile Limited Warranty and the *************** Contract that we offer as an optional add-on. It is important to know that if the repairs needed on the vehicle are determined to be non-covered components, they would be considered the customer's cost of ownership. In addition, we have a 5-day Vehicle Return Policy (VRP), which allows our customers time to inspect and get comfortable with their purchase. If they are not pleased with their vehicle or financial terms, the vehicle may be returned within the first 5-business days (not including the date of sale, holidays we are closed, and Sundays). With that said, we certainly appreciate our customer's feedback and apologize again for any inconvenience this caused. Should they wish to further discuss their concerns, we encourage them to contact our Customer ******************** at **************.

• Review fromJess W.

  Date: 08/31/2022

  1 star

  Jess W.

  Date: 08/31/2022

  Got a car in apr/may of 2022. 4 weeks later noticed paint peeling and exposing rust. Have called the office and corporate now totalling at least 12 times! No resolution just keep being told its not a mechanical issue. **** was painted over and sold that way, rust WAS NOT DISCLOSED BUT HIDDEN WITH PAINT! Took to get an estimate with body shop and explains its rusted framework which could cost about ***** but they refuse to touch it as well as the chrvy dealership. Theres rust on frame, in between door and frame, on doors, under and on brake pedals and not just light rust, but LAYERS of rust. NO ONE is doing anything or will help or listen. They send me to silver rock which we pay for through drivetime and SILVERROCK DOES NOT HANDLE ANYTHING OTHER THAN MOTOR WORK. My payments are on time, and put **** down. I was looking at another car the same day I got this one and they SUPPOSEDLY couldn't find the keys but 4 weeks later that car was sold. There is a recall also on the car that can not be completed because ***** doesn't have a resolution for it so now this car is unsafe entirely and cannot be driven in the rain, GREAT, all of fall and winter without driving a safe car, yet still having to make payments for. They have no care at all. On top of that, they let my temp tags expire because they let the inspection fall through, and needed to be redone. I didn't even see the people do an inspection when we took it. They just reprinted the paper.
  

  DriveTime

  Date: 09/09/2022

  Thank you for bringing our customer's concerns to our attention and allowing us an opportunity to address them. We apologize if our customer experienced mechanical concerns with their vehicle and for any frustration, this has caused. We understand that repairs are never ideal. We want our customers to know that all our pre-owned vehicles are inspected prior to the sale to ensure they meet our quality standards. Regarding our customer's rust concerns, rust is common in a vehicle. It may be present in some more than others depending on the environment where the vehicle has been most of its time. To maintain a sense of transparency, we provide each customer with an Experian AutoCheck History Report at the time of sale. Our customers can view the vehicle's history in this report to ensure they are aware of where the vehicle has spent its lifetime. In addition, we have a 5-day Vehicle Return Policy (VRP), which allows our customers time to inspect and get comfortable with their purchase. If they are not pleased with their vehicle or financial terms, the vehicle may be returned within the first 5-business days (not including the date of sale, holidays we are closed, and Sundays). With that said, we certainly appreciate our customer's feedback and apologize again for any inconvenience this caused. Should they wish to further discuss their concerns, we encourage them to contact our Customer ******************** at **************.

  Jess W.

  Date: 09/11/2022

  Customer relations DOES NOTHING except refer me to silver rock WHICH DOES NOTHING. ALL that's been done is giving run around. Fact of the matter is YOUR BUSINESS IS A SCAM! The amount of rust that was spray painted over and NOT DISCLOSED IS A SCAM and SHADY way to conduct business! NOW we're EXPECTED to deal with the repairs? YET you CLAIM inspections are done BUT THEYRE NOT because if you did you WOULD HAVE SEEN THE ISSUES. BUT you will be in touch with someone more than myself if something isn't done to correct this!

• Review fromJanae C

  Date: 08/31/2022

  5 stars
  Great customer service, the whole process was easy, and great

• Review fromDrina C

  Date: 08/30/2022

  5 stars
  Easy and friendly, Im very happy that I was able to get the car I wanted.

• Review fromBrandon E.

  Date: 08/29/2022

  1 star

  Brandon E.

  Date: 08/29/2022

  I brought a lemon from drivetime in torrance. Two weeks after the purchase, the engine light came on. But before this, the tire check light came on as I purchased the 2017, the salesman put air in the tire and the light went off. 1rst red flag warning. After I called the dealership about the check engine light, he referred me to Silverrock, which was the gap insurance that I purchased with the dealership. Silverrock gave us 3 maintenance shops to check. They agreed that if if it was the dealership job, they'll take care of it. We ask for a loaner car, they said no, just rent a car and we'll reimburse you. ??????However it didn't happen. Now the car went to 2 pepboys because the censors as well as the time censors were off. They don't want to refinance another car. The car been gone since August 12, 2022 the car still and wont be ready til September 14, 2022. What the heck going on. So Bridgecrest said that they won't give us another car and we still paying car notes and personal cabs to get around. Pleas before you accept any car from drivetime, please have them to put that car on the diagnostic machine before pulling off the lot. PLEASE LEARN FROM MY HEARTACHE AND TRAGIC MISTAKE. And the customer service representatives at Bridgecrest and Drivetime customer service are rude about the situation.
  

  DriveTime

  Date: 08/31/2022

  Thank you for bringing our customer's concerns to our attention and allowing us an opportunity to address them. We apologize if our customer experienced mechanical concerns with their vehicle shortly after purchase and for any frustration this has caused. We understand that repairs are never ideal. We want our customers to know that all our pre-owned vehicles are inspected prior to the sale in an effort to prevent situations like these. While they undergo an initial inspection to ensure that it meets our quality standard, there are instances in which mechanical malfunctions may occur post-sale. To alleviate the potential impact on our customers, each vehicle includes the initial 30-day/1,500-mile Limited Warranty and the *************** Contract that we offer as an optional add-on. Both coverages include Rental Reimbursement for every 8 hours of labor at a daily rate of up to $30/day up to $300 per breakdown on Covered Components. In addition, we have a 5-day Vehicle Return Policy (VRP), which allows our customers time to inspect and get comfortable with their purchase. If they are not pleased with their vehicle or financial terms, the vehicle may be returned within the first 5-business days (not including the date of sale, holidays we are closed, and Sundays). With that said, we certainly appreciate our customer's feedback and apologize again for any inconvenience this caused. Should they wish to further discuss their concerns, we encourage them to contact our Customer ******************** at **************.

• Review fromPatrice C

  Date: 08/29/2022

  1 star

  Patrice C

  Date: 08/29/2022

  WORSE EXPERIENCE OF MY LIFE I BAUGHT A TRUCK IN JUNE AND ITS STILL IN THE **** TO***. MY ENTIRE SUMMER IS GONE I LOST A JOB DUE TO THIS S*** MY CAR STARTED ACTING UP THE *** AFTER I GOT IT AND IT WASN'T SAFE TO DRIVE SO MOW IM STUCK WITH A VEHICLE THAT NEEDS A TRANSMISSION THE **** HAS BEEN PAID AND YET MY CAR IS STILL THERE NOT WORKING BECAUSE THEM BOGUS A** FOLKS AT DRIVE TIME SOLD ME A LEMON. THEY HAD NO CONCERN OR CONCIDERATION FOR ME OR MY 4 CHILDREN. IM BEYOND STRESSED IM NOT GETTING ANY ANSWERS ABOUT MY CAR. DRIVE TIME SHOULD BE Held ACCOUNTABLE BUT THEIR NOT SMH SHOULD'VE WENT SOMEWHERE ELSE.
  

  DriveTime

  Date: 08/31/2022

  Thank you for bringing our customer's concerns to our attention and allowing us an opportunity to address them. We deeply apologize if our customer experienced a mechanical concern with their vehicle shortly after purchase and for any frustration, this has caused. We understand that repairs are never ideal. We want our customers to know that all our vehicles are pre-owned and inspected before placing them on our lots. While they go through an inspection, we are unable to predict when future repairs may be needed. For this reason, we provide a Limited Warranty (LW) for mechanical failures within the first 30-days/1,500-miles at no cost. We also have an optional *************** Contract (VSC) to assist in most situations. In addition, we have a 5-day Vehicle Return Policy (VRP), which allows our customers time to inspect and get comfortable with their purchase. We recommend our customer to contact the repair facility to obtain an update on the repairs. If they are not pleased with their vehicle or financial terms, the vehicle may be returned within the first 5-business days (not including the date of sale, holidays we are closed, and Sundays). With that said, we certainly appreciate our customer's feedback and apologize again for any inconvenience this caused. Should they wish to further discuss their concerns, we encourage them to contact our Customer ******************** at **************.

• Review fromTina J.

  Date: 08/29/2022

  5 stars
  Had pleasant experience with *****. Great salesman and great person. We were at the ********************* location.

• Review fromMichael W

  Date: 08/29/2022

  5 stars
  You have the easiest and quickest process I have every experience. Thanks

• Review fromJannie W

  Date: 08/28/2022

  5 stars
  Was very nice service treated me with great service fast and accurate.

• Review fromBrian W

  Date: 08/28/2022

  5 stars
  ************************************* from the *****, ** branch was very helpful and patient and she helped me find the car I wanted. Great customer service! Would recommend anyone to her!!