Reviews
This profile includes reviews for DriveTime's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,610 Customer Reviews
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Review fromDemetria D
Date: 06/22/2025
5 starsThis was the easiest car buying experience I've ever had. ***** took card of us from beginning to end and seemed to know exactly what we were looking for. Haven't had to shop for a car in over 10 years and he made it painless. I am also enjoying the payments aligning with my pay dates. It spreads out the monthly payment in a way that makes much more budgeting sense. I'll be bringing my daughter back here to pick out her first car.Review fromTamelia F
Date: 06/22/2025
5 starsVery knowledgeable about inventory. **** at the ***** location made me very comfortable. I didnt feel pressured to make a purchase. There were a few other team members that assisted or just checked on me while waiting for insurance. They were nice as well. Overall it was a good **********************Review fromGlenda R
Date: 06/21/2025
5 starsExcellent experience ??. Manager and staff so amazing, and professional! I love how easy and simple buying a car from Drive time has been over the years. I highly recommend this place.Review fromPaul P
Date: 06/20/2025
5 stars****** and the rest of the crew at the ********** mi location were great and friendlyReview fromMary E
Date: 06/20/2025
5 starsDrive time is a great dealership to work with. Whether you have good or bad credit. The customer service is great. They will help u on your needs.Review fromDemetria M
Date: 06/19/2025
1 starDemetria M
Date: 06/19/2025
If I could give a zero I would. This company is scamming and so are the people that acts as if they want to help. I just got out of a bad loan experience with a company and went directly into another one. My car was sold to me at the price of around $28k and it;s value is about $16k. It is an 2016 ********* and I am so upset and disappointed that they would do this to someone. Im only in my early 20s, and they took advantage of me at a vulnerable time. My interest rate is sky high and I cant even keep up with the payments. Then they call every single day about you making payments and im struggling so much I do not like drivetime and every dealership and person I have been to says that drivetime is the worst and so is the company they FORCE you to finance through.
DriveTime
Date: 06/23/2025
Thank you for bringing this matter to our attention; we always appreciate the opportunity to address our customers concerns. Please know that ******************** strives to provide reliable, affordable automobiles to all of our customers, and it is our goal as a ********************** to be transparent through all steps of the buying process. We do provide a Federal Truth in Lending Disclosure during the contracting process. This disclosure details payment process, as well as, the APR, finance charge, amount financed, total amount expected to be paid throughout the life of the loan, total sales price. We offer a 5-day Vehicle Return Policy (VRP), which allows our customers the opportunity to inspect and get comfortable with their purchase and contract terms. If they are not pleased, they can bring it back within the first 5-business days (not including the date of sale, holidays we are closed, and Sundays). We are saddened to hear our customer is dissatisfied with the loan terms. They are welcome to reach out to ***********, our loan servicing partner, at **************, should they have any questions pertaining to loan terms. If our customer wishes to discuss their concerns directly with us, we encourage them to contact our ***************************** at **************.Review fromKory J
Date: 06/18/2025
5 stars********* store was excellent. ******* was easy to deal with. I would definitely buy from them again.Review fromLatrice J
Date: 06/17/2025
5 starsI love the energy in the building the manager was great he got me together and was on his job ...... the young lady was great I truly appreciate the team work and they got me right quick I was in there 3 hrs tops and I was satisfied with everyone of the workers in the building I drove off a happy customer thanks ********************** crew at 3300 mechanicsville ..Review fromMarvin B
Date: 06/13/2025
5 starsI apologize for not remembering anyones name I dealt with but I was given the utmost courtesy by the 2 gentlemen that I dealt with I was extremely nervous but they really helped me out!It was all handled much quicker than I expected!Thank youReview fromShiesha O
Date: 06/13/2025
5 starsMy entire appointment was 2 hrs and 15 minutes. I drive away with my car.
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