Complaints

This profile includes complaints for Live Nation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Live Nation

  9348 Civic Center Dr Beverly Hills, CA 90210-3642

• 

  Live Nation

  7800 Cellar Door Dr Bristow, VA 20136

• 

  The Xfinity Center for the Performing Arts

  885 S Main St Mansfield, MA 02048-3148

• 

  Live Nation

  60 Railroad Pl Saratoga Spgs, NY 12866-3048

• 

  Live Nation

  1700 Washington Avenue Miami Beach, FL 33139

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Request for TicketMaster, ie Live Nation, to delete my old profile and data with account tied to ****************** I have submitted the request to delete the profile per their form in March of ********************************************************************* multiple follow-*** to both related affiliates. It goes in circles and they tell me my request is extended without ETA or dont recognize the request and ask me to resubmit the form. My old account had been compromised thru their site, and while I updated the old password, it is requested that the old profile and my data be deleted. Typically this doesnt take over three months or never. Its very concerning since someone was able to hack into the old account and change my contact information. Request # ******** with Live Nation pending still.

  Business Response

  Date: 06/24/2024

  Hello,

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  
  I reviewed your account and after all research was completed since you do not have any upcoming events under this account it will be deleted. Once the account is completely removed you will received an email with the confirmation. 
  
  Thank you for the opportunity to respond and address your concerns.
  Sincerely,
  ****************
  Consumer Support Team

• Initial Complaint

  Date:06/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a seasoned lawn pass holder, I went to the Foreigner and stux concert and was told I was not allowed to stand up against the rail or on the concrete, I've been going to ******* concerts for years and this has never been an issue, I feel as though I pay a lot of money buying the lawn, pass to stand and watch a concert, if I am not allowed to do so, I no longer wish to attend any events at ******* or any other live Nation venues, I understand that this is your policy to enact, but I bought the pass under the pretense that I would be able to stand where I always have, ultimately, I wish to know the reason for this policy at this show, and if this is going to be a continuing issue, and if I will have to discontinue my service, thank you

  Business Response

  Date: 06/13/2024

  Hello,
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  Unfortunately, we are contracted to sell tickets on behalf of the venue and do not set the venue rules or guidelines. Any rules they put in place and enforce are for safety reasons. We have copied your complaint/ contact information and have forwarded it to ******* directly for them to reach out to you directly.
   
  Thank you for the opportunity to respond and address your concerns
  
  Sincerely
  **************
  Consumer Support Team

• Initial Complaint

  Date:06/09/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I find it very ironic that your IVR has a message that you have a zero tolerance of people being rude and the reason you have that is because youre a multi billion dollar company and you have outsourced agents that are extremely rude, very unprofessional and you know theyre going to upset your customers. How dare you place that on your IVR and give your outsourced agents permission to be rude and escalate every single phone call. I simply made a call to ask about upgrading my tickets to a concert to the Foo Fighters in ********** in July and your first representative hung up on me your second representative, thought it was funny to laugh at me because I was already irritated that I was hung up on, ****** is her name, which obviously is NOT her name, told me about a different section that was available, but then she tells me my tickets are not available for exchange. So because she misinformed me, she thought it would be funny to laugh at me. Argue with me and clearly make it a bad customer experience. When I asked to speak to a supervisor, I was told that will take 24 to 48 hours. when I asked for her to go ahead and end the call so I could do the survey she pretended like she could not hear me placed me on hold then she came back and pretended like she still couldnt hear me all game to irritate the customer. Shame on you for having outsourced agents. Shame on you for allowing them to treat the paying customers this way. My tickets are in section 419. She mentioned tickets in section 113 as an upgrade resell and then tells me that theyre not exchangeable. I dont appreciate your Outsourced agents thinking everything is a joke. Im so over it.

  Business Response

  Date: 06/10/2024

  Hello,
  
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  
  I reviewed your account and after all research was completed order 7-19119/CH6 is not available for exchange since there is no primary inventory and we are unable to exchange for resell tickets.  
  We will review your interactions with our **************** and will appropriately address any issues we uncover.
  
  Thank you for the opportunity to respond and address your concerns.
  
  Sincerely,
  ****************
  Consumer Support Team

  Customer Answer

  Date: 06/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Certainly, here's a revised version that is more concise and within the character limit:---**Complaint Details:****Business Name:** Live Nation Entertainment, **** **Business Address:** ************************************************************************************** **CEO:** Mr. *************************** **Date of Incident:** June 7, 2024 **Order Number:** 35-52541/MTN **Complaint:**I am writing to file a formal complaint regarding the appalling premium parking experience at the ********************* concert at ***************************** on June 7, 2024. I am a loyal Live Nation customer with a three-year annual lawn pass and have never experienced such poor service.The parking process was disorganized, with a lack of clear signage and insufficient staff. After the event, the situation worsened. Despite paying a premium, we have now been sitting in traffic for over an hour trying to exit the parking lot. This is unacceptable and does not reflect the high standard of service Live Nation promises.The venue's ************* was terrible, and the lack of 5G boosters exacerbated the issue. Attached are images documenting my ticket details and the parking situation. The show ended at 10:30 PM, and by 11:30 PM, we had moved less than one parking space from our spot. This level of service is not only lackadaisical but also unacceptable, given the premium pricing.I request an immediate response from Live Nation to address this issue and restore confidence in their premium services. Specifically, I am asking for a prompt refund for the premium parking pass, as the experience did not meet the standards set forth by Live Nation.As a ****** Guides Level 9 contributor, I am prepared to voice these concerns over ****** Maps and other review platforms if this matter is not resolved promptly.**Desired Resolution:**Refund of the premium parking pass cost and improvements to the parking management at Live Nation events.Sincerely,*******************************

  Business Response

  Date: 06/08/2024

  Hello,
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

  I have reviewed this complaint and ************************** order. We are terribly sorry about the parking experience at *****************************. We have issued a refund for $80.00, the funds have been returned to the *** card ending in ***8547, typically the funds may take 3-5 business days to appear on their account. 

  Thank you for the opportunity to respond and address your concerns
  Sincerely
  ********************
  Consumer Support Team

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased 2 tickets at the total cost of $560 to the Fairwell Festival for the Sunday July 21st show for the sole purpose of seeing the headlining act, ***************************. She has since canceled her appearance. We are traveling from *******************, so our expenses will be much more than just the ticket purchase. We have no desire to spend that much money to see a performer that we have no interest seeing, but the concert promoter is refusing to provide us a refund.

  Business Response

  Date: 06/05/2024

  We're sorry to hear you no longer wish to attend your event. Unfortunately, per the terms of sale, the event lineup is subject to change without notice and refunds may be offered or denied at the event promoter's discretion. In this instance, the event promoter has decided to uphold the terms of sale which state all sales are final and non-refundable. If you no longer wish to attend, we can advise you are welcome to pass on your tickets to a new ticketholder at your convenience. We apologize we are not able to assist further and recommend you contact your event directly if you have concerns or feedback regarding lineup changes. Thank you for understanding. 

  Customer Answer

  Date: 06/07/2024

   
  Complaint: 21805930
  
  I am rejecting this response because: We bought the tickets to see the headlining act only and they are no longer performing.  We are traveling from *******************, and will experience additional costs to see a show that we do not want to see? 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 06/07/2024

  Unfortunately, as listed in the terms of sale you agreed to, the event lineup is subject to change and all sales are final and non-refundable. Again we recommend contacting the event directly as they may be able to assist you further. Thank you for understanding.

  Customer Answer

  Date: 06/08/2024

   
  Complaint: 21805930
  
  I am rejecting this response because: We consider this false advertising. We have also contact Oregon State's ************************ and they have agreed to assist us. Also, who at the venue do we contact ?
  
  Sincerely,
  
  *******************

  Business Response

  Date: 06/13/2024

  As previously stated, event lineups are subject to change, which is part of the terms of sale you agreed to when purchasing your tickets. You can review these terms here: **********************************************************. If you would like to provide feedback regarding the event lineup, please contact *************************. Thank you for understanding.

• Initial Complaint

  Date:06/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've reached out to front gate tickets several times regarding my below issue and they said to contact ****************** I've done so many times starting 5/7/24 and have not heard back. I've tried calling live nation and the number on my credit card. All attempts lead to a dead end. I received an email from my credit card company that I was automatically charged $1721.61. After further investigation, I realized that my Ive been charged for AREA 931- Primitive Car Camping. I did initially request to be on the waitlist in January when I was trying to make this purchase for our summer trip, but once I realized that I was going to be in limbo with plans, and didnt want to attend the event in a crowded area I removed myself from the wait list. I would like to know how I was still automatically added from the waitlist when I removed myself? I would like to be refunded for this unapproved charge ASAP.

  Business Response

  Date: 06/05/2024

  Our records show a chargeback has been placed on the order matching your information. If you require further assistance with your purchase, please contact your financial institution. Thank you for understanding. 

  Customer Answer

  Date: 06/05/2024

   
  Complaint: 21805344
  
  I am rejecting this response because:  I'm unsure what chargeback means.  Does that mean I've been refunded?  
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 06/05/2024

  Please reach out to your financial institution if you require any further assistance with your order or receiving your funds.

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 25th I bought two tickets for ******* Is A Joke Presents: *********************** at the ******************* on the livenation website. The tickets were $173.My complaint is that the advertising was misleading on the website compared to the official ******* website. The livenation website described the event as ******* Is A Joke Presents: *********************** with ZERO reference to other comedians performing on the night. The ******* (host) website describes the show as Late Night At The Hollywood Palladium Hosted By ***********************. The description of the event makes it seem like she is headlining the show and the entire crowd was quite surprised when other comedians were introduced on stage and there were at least 6 or 7 other people. The audience paid good money to watch the titled headline act. The difference between 'hosted' and 'presents'. This is more frustrating as I had also bought tickets for another show from a different ticket website and it was exactly as advertised so I felt cheated with this one.

  Business Response

  Date: 06/05/2024

  Hello,

  I am in receipt of your recent complaint submitted to the Better Business Bureau. 
  
  Thank you for bringing your concerns to our attention. 
  
  We sincerely apologize for any inconvenience. We have been informed by the venue that *********************** was definitely there and performed on stage. She had a set of her own and then introduced multiple other comedians while she came out in between every set. 
  
  Thank you for the opportunity to respond and address your concerns.
  
  Thanks,
  *********;
  Consumer Support Team

  Customer Answer

  Date: 06/05/2024

   
  Complaint: 21803866
  
  I am rejecting this response because: there was zero reference to other performances being attached to the ticket that I purchased.  The advertising language used by livenation was not aligned with the language used by netflix.  The language used implied that *********************** was the sole performer on the night.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 06/05/2024

  Hello, I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. 

  I have refunded your order. Please allow 7-10 business days for the refund to be processed. 
  
  Thank you for the opportunity to respond and address your concerns.
  
  Sincerely,
  **************
  Consumer Support Team

  Customer Answer

  Date: 06/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:06/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my disappointment and frustration regarding my recent experience at the ********************* concert in *******, **, for which I purchased two lawn tickets through Live Nation.Upon arriving at the venue, my partner and I were excited to enjoy the concert from the lawn area. However, to our dismay, we found that there was no available space to sit. Despite our efforts to locate suitable seating by walking around the entire lawn area twice, we were unsuccessful. We approached two ushers, including a supervisor, for assistance, but regrettably, they refused to help us, stating that the concert was sold out and we were on our own.Feeling disappointed and left with no viable options, my partner and I decided to purchase two additional seats on Stubhub in the seated section to salvage our evening and ensure we could enjoy the concert without further inconvenience.As a loyal customer of **********************, I trust in your commitment to providing exceptional concert experiences for all attendees. However, the lack of assistance and accommodation from the venue staff on the night of the event fell short of this expectation.Therefore, I kindly request a refund for the two lawn tickets that I purchased, as the venue was unable to accommodate us as promised. I believe it is only fair to receive reimbursement for tickets that were essentially unusable due to the venue's inability to provide adequate seating.I appreciate your prompt attention to this matter and look forward to a swift resolution. Please let me know the next steps for processing the refund for the lawn tickets.Thank you for your understanding and assistance in this regard.

  Business Response

  Date: 06/05/2024

  Hello ****,

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.

  I do apologize for the frustrations you encountered at the *************************

  I have provided a refund for order 31-22087/ATL. You should see the refund of $53.88 within 5-7 business days to the method of payment you used when making the purchase.

  Thank you for the opportunity to respond and address your concerns.

  Sincerely,
  ****************
  Consumer Support Team
  
  

  Customer Answer

  Date: 06/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended ****** Calling on Sunday May 26, 2024 in *******, *************. I paid $330 for my GA + ticket on Sunday. The $196 GA ticket sold out just the night before. Not sure what the actual difference in those two tickets were. The whole thing was a chaotic mess. A $20 will call fee was included at time of purchase - was not optional. We arrived around 2:30 pm with the hopes to catch a band performing at 3:00. Now we had to stand in the will call line. For over an hour we waited in the hot sun with no way to access water. As we approached the desk we finally saw a few frantic employees scrambling and apologizing to everyone for the wait. After receiving our wristbands we got in another line to enter the festival. By this time we were hot, hungry and outraged at the lack of planning for such a large event. After we entered we were in immediate search of food, waiting in line for food we realized you had to then go to another vendor if you wanted water or anything at all to drink. There was absolutely nowhere to sit in the shade and massive amounts of people kept entering the venue. After about an hour I was feeling dizzy, and the reality that there was no way we were going to get anywhere near one of the stages without feeling trapped and completely overheating was setting in. We made the decision to leave. There were 800 medical encounters reported over the weekend, 412 occurring on the Sunday I attended the festival. I am outraged at the number of tickets they sold that ultimately compromised everyones experience and safety. I am filing a complaint to have my money refunded.

  Business Response

  Date: 06/04/2024

  We're sorry to hear you didn't enjoy your event experience. Unfortunately, all on site operations including box office staffing and operations, food and vendors, and event planning are all handled by the event directly. We recommend reaching out to ********************** with your concerns and feedback as they may be able to assist you further. Thank you for understanding. 

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i had a contagious skin infection and I boguht tickets for a music festival where i would be in close contact with lots of people and they will not give me a refund. I can submit pictures of my body covered in the contagious lesions if that helps

  Customer Answer

  Date: 06/03/2024

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 06/04/2024

  We're sorry to hear you were unable to attend your event. Unfortunately, due to the event terms of sale, we are not able to offer any refunds as all sales are final and non-refundable. As we do understand this is an extenuating circumstance, we recommend contacting your event directly at ********************** as they may be able to assist further with your request. Thank you for understanding and we wish you the best of health.