Complaints

This profile includes complaints for Live Nation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Live Nation

  9348 Civic Center Dr Beverly Hills, CA 90210-3642

• 

  Live Nation

  7800 Cellar Door Dr Bristow, VA 20136

• 

  The Xfinity Center for the Performing Arts

  885 S Main St Mansfield, MA 02048-3148

• 

  Live Nation

  60 Railroad Pl Saratoga Spgs, NY 12866-3048

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  Live Nation, Inc.

  430 W 15th St New York, NY 10011-7002

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/20/2025, I purchased six tickets to ************ during the pre-sale. The transaction went through smoothly with no problems and the charge was successfully posted to my account. Approximately five days later (3/25), FGT refunded my order without notifying me. I found out three days after that while checking my bank statement (3/28) and contacted them immediately. I was told that there was a "verification error" with their system, so they processed a refund without reaching out or at least notifying me that my order was canceled. I spoke to two different representatives that said there was a system error on their side that resulted in the refunding of my tickets, and that there was nothing they could do to help. Tickets are sold out and their only solution to their mistake was to join the waitlist to potentially get replacement tickets (at a higher price). I contacted my bank and they said there was no verification issue on their end. At best this is a failure in customer service, and at worst my tickets were canceled in order to sell them at a higher price to people on the waitlist. I feel that in this scenario, I should have been given the option to purchase replacement tickets but instead I was told that they made a mistake and they won't do anything to fix it,.

  Business Response

  Date: 04/03/2025

  Thank you for reaching out. We understand your frustration regarding the cancellation of your order and sincerely apologize for any inconvenience this may have caused.
  
  Our verification process is in place to protect our customers and ensure the security of all transactions. Unfortunately, your order did not meet the required verification criteria, leading to its cancellation. Please know that this decision was made solely as a precautionary measure and was not intended to cause any disruption.
  
  We see that you have joined the waitlist, which means you will have another opportunity to purchase tickets as they become available. If a ticket match is found, you will receive a notification with the next steps to complete your purchase. We encourage you to monitor your email for updates and ensure your payment details are ready for a smooth transaction.

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23145979
  
  I am rejecting this response because:

  I appreciate the measures that FGT takes to ensure the security of their transactions, and I understand that my purchase failed the verification measures. However, this response doesn't address my main frustration. Throughout this process, I was never contacted about this failure or about the refund. I feel that it is not my responsibility as the customer to constantly review the purchases I have made just in case they get refunded for any various reason. Rather, I think it is fair to say that it is the vendor's responsibility to notify their customers if there is an issue with a transaction that has been paid for. This did not happen - had I not checked my credit card statements, I would not have known that my transaction was cancelled. On top of that, I am still confused as to why this verification failed five days after I made the purchase and after my bank approved the transaction.

  Had I been notified when this issue happened, I could have provided an alternate version of payment or at least joined the waitlist sooner than I did. As you know, the waitlist is extremely long; the lack of notification may end up being the reason I do not get tickets at all. I still feel that there was a failure in customer service here, and not only was it not addressed in the response, but the recommended course of action puts the entire responsibility if remedying the situation on myself - not to mention the very likely chance that the suggested solution of joining the waitlist will still result in me not having the tickets I paid for.

  I think I am being reasonable in feeling that I should be given an opportunity to purchase the tickets again in light of this failure, or at least moved up on the waitlist.

  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 04/11/2025

  Thank you for your thoughtful message. Were very sorry for the frustration this situation has caused and appreciate you taking the time to explain your experience.
  
  While your payment was approved by your bank, our system uses additional verification steps to protect fans. In some cases, an order may pass the initial check but fail later during a secondary review. When this happens, the order is automatically canceled and refunded.
  
  We completely understand how upsetting it is to not receive a notification about the cancellation. We do see that you joined the waitlist, which is the next best step. Unfortunately, we arent able to reinstate canceled orders or adjust positions on the waitlist, but if tickets become available, youll be contacted automatically.
  
  Again, were sorry this experience was disappointing, and we appreciate your patience and feedback.

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put in a request in November 2024 for warped tour tickets as a wait list. Fast forward to the end of March when front gate sent out warped tour emails for wait listers and you have 48 hrs to respond and say if you no longer want the tickets. I was traveling in/out of airports and on the road on the day this was sent to me and the following day, and it also went to my junk. I never saw it to cancel or say I was no longer interested. They charged me for the two tickets I had wait listed for with no time for me to contact and cancel as since I stated before, I was traveling and didnt have email access. They withdrew the money from my bank acct which overdraft me, and now I have no money in my account to pay my bills and being charged overdraft fees. I filled this inquiry out months ago and to go forward and charge me but only give me 48 hrs or less to get the email and cancel is crazy. I am disabled and can no longer attend a show 2500mi away at this time. I just want the tickets voided and my money refunded.

  Business Response

  Date: 04/01/2025

  Thank you for reaching out regarding your Warped Tour waitlist order. We understand your frustration and appreciate the opportunity to clarify our process. 

  When signing up for the waitlist you agree to authorize an automatic charge to your provided payment information as soon as tickets become available which is required to complete your request. You can cancel your request at any time prior to the tickets being confirmed. Once tickets are made available, an email is sent to your email on file that your request has been approved and that you will be charged within 24 hours. If you do not cancel your request before this date, your order is processed. We understand that travel or email filtering may have impacted your ability to receive the notification, but unfortunately, we must uphold the policies agreed to at the time of purchase which state all sales are final and non-refundable. 

   

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23145611
  
  I am rejecting this response because: I wasnt even able to access my email - I was traveling. Never mind the email went to my spam box, 24 hours and then charging me is insane and no one who has a life would remotely be able to sit and wait around for nearly 5 months to see if they got tickets so they could deny them in time if they didnt want them. I had no idea these would be released after that many months. I will get a lawyer if I have to, this is ridiculous. I am disabled and cannot physically attend this event. People have life circumstances that change especially so in 4.5 months. Just do the right thing. Someone else will purchase these as Im sure there are still people wait listed. 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 04/14/2025

  Thank you for following up.

  Our records show that we have received a chargeback on this order and are no longer able to assist. If you require further assistance, please contact your financial institution. Thank you for understanding.  

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23145611
  
  I am rejecting this response because:
  The chargeback exists because no one would do anything else to help me. Now I get told no one will do anything to help me because of a chargeback? What a joke. 
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December, I purchased tickets to **************. Tickets were advertised for $195 with "No Hidden Fees." I quickly placed my order for 3 tickets and then realized the price was higher than it should have been. After several days of trying to call Front Gate with extremely long hold times, I spoke to someone who said it was because my order includes collectible cards. I informed her that I did not want the cards. She told me there was no way to remove or refund the fee. They also charged me a shipping fee of $8.21, which goes against their advertisement of no hidden fees (see attached screenshots from their website clearly showing NO HIDDEN FEES).Today, I purchased 1 ticket to Country Calling, expecting to pay $310 as advertised with "No Hidden Fees." This time shipping was $16.41. Since I had to quickly purchase my ticket before the price went up, I did so and called Front Gate immediately. Surprisingly, I was only on hold for about 10 minutes. The *** told me she could not change the shipping method or refund the fee. Additionally, there is no way to remove your credit card info from Front Gate's website. I asked the *** to please remove my credit card info and she said she could not remove it and there was no way for me to remove it either. I am requesting that my credit card info be removed from Front Gate's online account and a refund of $54.62 for the fees. While the amount of money for the "hidden fees" I am requesting to be refunded is minimal ($38.21 for Boardwalk Rock and $16.41 for Country Calling), I believe their shady sales practices should be investigated. Front Gate does presales and tiered pricing, which creates a huge sense of urgency to buy tickets quickly before they raise the price. They advertise no hidden fees with the price of the tickets, yet when you get to the final screen to pay, there is a shipping FEE and if you wait the base price of the ticket quickly goes up (it rose by $25 in about 15 minutes after sales began).

  Business Response

  Date: 03/28/2025

  We're sorry to hear you're having issues with your order. Reviewing your information, we can confirm you purchased the Boardwalk Rock Admission with collectable credential. This is an optional ticket type you must select and cart which is clearly labeled on the event website when you are selecting your tickets. This is not a fee, but the cost of the item included with your purchase. Non-collectible credential tickets are also available. 

  Regarding your shipping fees, these are not a hidden fee, but a clearly stated fee for the cost of shipping your item. We are not able to display these shipping costs prior to check out, as they vary based on items selected and delivery methods available at the time of purchase. The price of your items + shipping was all clearly stated during check out. Additionally, as part of confirming your purchase, you must review and agree that you have reviewed your purchase, and confirmed that all items and pricing is correct before being able to check out. Unfortunately, we are not able to refund any of these fees as they are required to deliver your items purchased. For additional information on our All-In pricing, you can review our support page here: ****************************************************************************************************************************************

  If you would like to remove your information from our website, please contact ********************************** for further assistance. Thank you for understanding. 

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to buy tickets from Live Nation but every time I click pay it takes me to a white page that never loads I've had this problem for multiple days and I have tried every trick in the book to fix it but there is something wrong with the website because of these troubles I reached out to their help line and have gotten anything but help. First couple calls they repeated the same "fixes" to me and would not listen when I told them I've already done them and my last phone call with them on March 26th I was put on hold for an hour and a half and it was only because I hung up that I didn't wait any longer. Their help line is useless and if I didn't already have my trip planned it would be to much of a hassle to even try.

  Business Response

  Date: 03/27/2025

  Hello,
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
   
  I reviewed your account and after all research was completed located order 26-51315/MTN which was place on March 26, under your account ********************* and now is listed for resell under number P555D-C8F. Your account was updated on March 26 as well seems there is no more issues.
  
  Thank you for the opportunity to respond and address your concerns.
   
  Sincerely,
  ****** *.
  Consumer Support Team

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23121407
  
  I am rejecting this response because: yes I do have a pending ticket because I chose the wrong venue at first and you guys will not allow me to switch the venue or get a refund so it is pending resell but that's not the ticket I need and ive made this very clear to any one I have talked with over the phone. I still don't have the correct ticket and havent been able to get the right ticket and the biggest concern here is the lack or respect and help from your "help" line. Put on hold for an hour and a half having to hang up myself and then not even answered when I tried to call back and the website still won't work.
  
  Sincerely,
  
  *** *****

  Business Response

  Date: 04/06/2025

  Hello,

  We are in receipt of your response regarding the complaint that was submitted to the Better Business Bureau. 

  We looked into the bundle offer for the fast lane pass and the lawn chair rental. Regrettably, the fast lane passes are sold out; therefore, the order will not go through for the bundle. If you would be interested in just the lawn chair rental, you can select it at the following link: 

  ****************************************************************************************************************************

  We apologize for the frustration and inconvenience this has caused. 

  Sincerely,

  ******** *. 

  Consumer Support

   

• Initial Complaint

  Date:03/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -On 3/15, I mistakenly purchased a ticket for the *Railbird Festival* through Front Gate Tickets. - I immediately contacted Front Gate customer service on 3/15 to inquire about refund options. - On 3/16, a customer service *** responded and stated that while refunds were not generally allowed, I could receive a refund for my original order if I purchased a new ticket that met all of the listed conditions: -The new ticket must be available for sale -The original ticket type must not be sold out -The new order must be processed before the refund -The new order must contain the same number of tickets -The new tickets must be of equal or greater value At no point in that message did they state that the new ticket must be for the same event. The ***resentative also emphasized that this was a time-sensitive process, which placed added urgency and pressure on me to act quickly. Trusting that I had complied with their conditions, I purchased a ticket to the Voices of America Festival (Front Gate Tickets) later that same day.However, on 3/17, I was informed that my refund would be deniedciting a new requirement: that the second ticket had to be for the same event as the original. This was the first time this condition was ever mentioned. I pointed out that this rule had not been included in the original list of requirements. The ***resentative then backpedaled, calling it a misunderstanding. I asked to escalate the matter to a supervisor.Then, on 3/21, I received another email from Front Gate Tickets attempting to cover up the error. This email included what appeared to be the same list of refund conditionsbut this time, the same event requirement had been added. This is a clear and troubling attempt to retroactively alter the original policy to protect the company from responsibility.This situation demonstrates a pattern of deception. I am requesting a full refund for BOTH tickets from Front Gate Tickets.

  Business Response

  Date: 03/28/2025

  We're sorry to hear you had issues with your order. Reviewing our records, we do see an agent may have provided unclear information regarding exchange policies for our events. Typically, we must uphold the terms of sale which state all sales are final and non-refundable, however we understand the confusing circumstances and as such have provided a full refund order ********* as a one time exception. We apologize for any confusion and appreciate your patience. 

  Customer Answer

  Date: 04/14/2025

  
  

  Thank you for taking the appropriate steps to refund the first ticket (Railbird Festival). I'm writing to follow up regarding the second ticket (For Voices of America festival in *******************, **) purchased. I want to emphasize that I only made that purchase because the email (from the customer service representative) described the refund process as time-sensitive, which created a sense of urgency.

  Faced with the possibility of losing the value of my original ticket, I felt pressured to act quickly. I chose a second eventnot because I was sure I could attend, but because it seemed like my only viable option to somewhat recover what I had already spent (a festival closer to home).

  Had I not felt rushed by the urgency in your message, I would have taken more time to select a more viable option. The decision was made under pressure.

  Business Response

  Date: 04/21/2025

  We understand there was some confusion regarding our policy, and we sincerely apologize for any inconvenience this may have caused. As a gesture of goodwill, we have processed a courtesy refund for this order as well.
  
  We appreciate the opportunity to resolve this issue. If you have any further questions or concerns, please dont hesitate to reach out. 

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction: 11/8/2024. The amount of money you paid the business: $527.48. What the business committed to provide you: 2-Day General Admission tickets to the Gran Reserva Music Festival in *****, **, March 1-2, 2025. What the nature of the dispute is: We flew from *******, ** to *****, ** for this event and we did not get notified of any cancellation of this event, and no refund. The email that Front Gate provided was not valid and undeliverable. Phone calls were not returned. We had the most difficult time getting in contact with someone, with indefinite times placed on hold. The website not a helpful tool in directing you to needed assistance. Whether or not the business has tried to resolve the problem: NO the business has NOT tried resolving the problem.If the issue involves advertising, when and where the ad was seen or heard: Email Invitation was received in my Yahoo mail at ****************** November 7, 2024, advertising the Event

  Business Response

  Date: 03/28/2025

  Unfortunately, due to unforeseen circumstances, ************ was rescheduled and then canceled. An email notification rescheduling the event to March 8th-9th 2025 was sent to your email on file on 01/17/2025. Our records show you received and opened this email on 01/18/2025. Unfortunately, the event was unable to take place on this new date, and has been cancelled with a full refund to all ticket holders. You should have also received an email notifying you of the cancellation 03/07/2025. Please allow as little as 30 days for your full refund to process. We apologize for any inconvenience and appreciate your patience. 

  Customer Answer

  Date: 03/30/2025

   
  Complaint: 23100340
  
  I am rejecting this response because:
  I did not receive an email on January 17. And March 7 or any email from them. What are the chances that you close this case and I dont receive a full refund in 30 days? I sent attachments with proof, can you send me attachments with your proof of the emails you sent?
  
  Sincerely,
  
  ***** And Pito ******************** Berdoza

  Business Response

  Date: 04/08/2025

  Thank you for contacting us. We have refunded order #********* in the amount of $499.98. Please allow 7-10 business days for this to reflect on your bank statement.

  Customer Answer

  Date: 04/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** And Pito ******************** Berdoza

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to current travel restrictions and the increased risk of Bird Flu and Covid-19 spreading in ******* I no longer feel safe attending this event.

  Business Response

  Date: 03/28/2025

  Were sorry to hear you don't feel safe attending your event. Unfortunately, we must uphold the terms of sale agreed to at check out which state all sales are final and non-refundable. For further assistance, you may like to contact your event directly at ************************************* Alternatively, if you would like to give your tickets to a new ticketholder instead, we are happy to assist you in updating your shipping address or, you can pass along your passes to the new owner(s) once received. Thank you for understanding. 

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 3 tickets to a show. Called one day after purchasing and asked to add one seat next to our existing seats. *** took order and gave us a seat one empty seat away from our 3 seats (seat 26) when we wanted 27. I have called 4 times. Once I was told it would cost $10 to change, then put on hold and told they wont change the seat.Another call and I was told I would need to sell the seat myself, which generates more fees, then purchase again.All the while I had an escalation ticket open supposedly, and was told I would receive a call in 24 to 48 hours. That was SIX days ago! I called for a status 3 times, asked to speak with a supervisor, was told I could not speak to anyone else. No escalation! All Im asking is to move seat 26 to 27. Its entirely Ticketmasters fault!

  Business Response

  Date: 03/21/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  Apologies for any inconvenience you may have experienced. We were able to exchange seat 26 to seat 27 on order30-50103/***. Please refresh your account. You should be able to see you have 4 tickets in total for Orch3 *********** 27-30.
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely,
  

  **** *.
  

  Consumer Support Team

  Customer Answer

  Date: 03/23/2025

   
  Better Business Bureau:

  Please pass on this suggestion to Live Nation and Ticketmaster. There should absolutely be an escalation process for your customers. Being advised that you cannot talk to anyone else besides a contact Center representative, with no access to anyone on the management team is more than frustrating. This issue could have been resolved quickly without having to go to the Better Business Bureau, who I thank for managing this complaint.
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  Thank you.
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to reach out and was told no. I just want to cancel this payment plan and get a refund. I don't care if they black list me as I will never shop with them again.160367075 ($551.94 paid)160385955 ($471.58 paid)This is a layaway for tickets, I haven't even completed the term or received anything from it. I'm not going to be able to pay it either.

  Business Response

  Date: 03/19/2025

  We're sorry to hear you won't be able to join us for Bonnaroo this year. We have processed a cancellation of your layaway orders for 160367075 and 160385955 and have retained the applicable $70 cancellation fee as outlined in your layaway agreement. Thank you for your patience. 

  Customer Answer

  Date: 03/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, March 14, 2025 at 12:00pm CST I logged onto ARC Music Festival's website to buy tickets: ***************************** when tickets went on sale. I was offered Tier 4 GA Pricing for $429.99. I bought my 3 tickets. Then at 2:00pm CST I checked the website and Tier 3 GA Pricing for $399.99 was offered. Then again at 7:00pm CST, the Tier 3 GA Pricing for $399.99 was offered. ARC increased the Tier pricing during the initial go live and then offered lower pricing a few hours later. I find these practices to be unethical and I am seeking reimbursement of $90 for the unjust increase in price. The purpose behind Tier pricing is to incentivize buyers to purchase sooner rather than later, and yet ARC charged me more for buying tickets sooner. I ultimately paid the business $1,289.97. The ticket agency Front Gate noted that they cannot resolve the problem.

  Business Response

  Date: 03/19/2025

  We're sorry to hear you had difficulty with your purchase. Ticket pricing and availability is all set by the event promoter directly and not controlled by Front Gate Tickets. An event may choose to have multiple tiers available for purchase at once in order to accommodate popular or busy sales so that more tickets are available for purchase. While typically, we are not able to waive the terms of sale which state all sales are final and non-refundable, we do understand your frustration and have been able to waive these terms on a one time exception.

  If you would like to purchase the desired tickets at tier 3 pricing and then contact us with your new order number, we can assist in refunding your tier 4 ticket order. Please note we can only honor this deal while tier 3 pricing is available. Thank you for understanding.