We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Event Ticket Sales

Live Nation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

This profile includes complaints for Live Nation's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Live Nation has 23 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 758 total complaints in the last 3 years.
    • 210 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/11/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Live Nation is a deceptive company with dubious business practices. I ordered tickets to a concert along with the offered insurance in the event of cancellation. It was confirmed on my receipt that insurance was secured. When I contacted Allianz they advised they have no record of such transaction from Live Nation. They are refusing to honor their agreement. Also they are refusing to issue me a full refund for $520.00

      Business Response

      Date: 02/21/2023

      Hello,

       I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      A refund has been issued and will be posted within 5 business days.

      Thank you for the opportunity to respond and address your concerns.
      Sincerely,

      Dain

      Customer Answer

      Date: 02/21/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:02/11/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a ticket for the When We Were Young festival doe October 29th 2022 at: ************************** ************************************************************************* Order #********* I got put on a waitlist that automatically gets a ticket for you once available. One became available January 27th 2022 and that's the ticket I got. Unfortunately I got the coronavirus a little before the festival. 6 days to be exact. I was talking to a personnel who informed me that I must have contracted COVID within 5 days of the festival. This was not made clear when initially purchasing the ticket. They did say if I was able to test positive within 5 days after the festival, I would be eligible for a refund. But at that point I believe I was very close to that 5 window gap passing already. I would like them to reconsider a refund.

      Business Response

      Date: 03/10/2023

      While we greatly appreciate you staying home and doing your part to keep yourself and fellow fans and staff safe, unfortunately we must uphold the terms of sale agreed to at purchase which state all sales are final and non-refundable. If you would like assistance with your request, please contact the event direct as they may be able to assist with refund requests at their discretion. We recommend including your order number and any supplementary info relevant to your request. Thank you for understanding and we wish you the best of health. 

    • Initial Complaint

      Date:02/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a 1099-K, but the amount of sales on the form appears to be incorrect. There is no way to reach anyone by phone and I am having difficulty reaching anyone online. The contact us page is a loop to nowhere and all phone numbers for Live Nation and Ticketmaster are disconnected or have an automated message stating that the phone number is no longer being used. I need to speak to someone immediately.

      Business Response

      Date: 02/10/2023

      Hello, 

      We are in receipt of your complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.

      We're sorry for any confusion. The amounts listed on your 1099K are not incorrect. Ticketmaster is required to repost the gross amount of the sale, not just the amount the sellers are paid. the gross amount includes your payment, any seller's fee and the buyer's service charges. 

      The detailed breakdown should be available in your account approximately February 15, 2023.

       

      Thank you for the opportunity to respond and address your concerns.


      Sincerely,

      ********

      Consumer Support

       

    • Initial Complaint

      Date:02/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased wizard vs piston tickets. Game was canceled, not offered a refund.

      Business Response

      Date: 02/10/2023

      Hello, 

      We are in receipt of your complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.

      As you will recall, you are inquiring about a refund on tickets purchased for *************** vs. ****************** on order 2900-0495-8203-1331-8.

      According to our records, a full refund of $236.95 was issued back to your original method of payment on February 1, 2023 and should be posted within 3-7 business days. 

      Thank you for the opportunity to respond and address your concerns.

      Sincerely,

      ********

      Consumer Support 

       

       

       

    • Initial Complaint

      Date:01/31/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The date of the transaction is 11/11/2022. The amount of money is $793.73. Hello. My name is **************. My order number is #*********. My little sister used my card to buy sick new world tickets for me and her without my permission. I was very frustrated because she wanted to go to the festival and I didn't because it is against my religion to go to music festivals. I did not have time to contact you when this happened because I got carried away with school and work and had to travel. Will I please be able to get a refund because I won't be able to attend due to Islamic beliefs? My little sister is too young to understand this. I am so sorry for the confusion but I don't want my money to go to waste. The business refused to offer me a refund. Please help me out. The order number for Sick New World is #*********.

      Business Response

      Date: 02/07/2023

      Reviewing your order we see a chargeback has already been placed and processed on this order and funds returned. Please contact your financial institution if you require further assistance. Thank you.

      Customer Answer

      Date: 02/09/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Zaineh Shuqdam

    • Initial Complaint

      Date:01/24/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 01/20/23 during the Lovers and Friends Fest ticket launch Front Gate tickets I purchased two VIP tickets totaling $1405.76 to be paid at $19.99 that day and a payment plan set up every two weeks after. Front Gate Tickets had a glitch in their system and charged the entire $1405.76 UPFRONT. This was an unauthorized transaction and this was to be reversed. I have been in contact with the vendor via phone who referred me to the festival owner. The festival owner states it is on FrontGate Ticiets to process the refund. The time stamps on these photos show they were notified of this transaction error before funds were withdrawn and only in a pending status. There have been atleast three emails between me and the company and they are denying a refund of reprocess of correct payment method. I would like this to be reprocessed on the payment plan or refunded immediately.

      Business Response

      Date: 01/30/2023

      To make your purchase via layaway, you must select layaway at check out when entering your payment method. If this is not selected, your order will be charged in full. Our system is not able to switch payment methods during check out unless done by the customer and you must review and approve your payment and order details before completing your order. Unfortunately, we are not able to assist with a refund or repurchase of your order as all tickets are currently sold out but you may like to reach out to the event directly to see if they are able to make an exception. Thank you for understanding.

      Customer Answer

      Date: 02/01/2023

      (The consumer indicated he/she DID NOT accept the response from the business.)
      The business informs us to contact YOU in hopes or a refund or exchange. You have taken customers money and refuse to help them. Thievery at its finest.

      Business Response

      Date: 02/22/2023

      Unfortunately, only the event promotor is able to waive the terms of sales which were agreed to at check out when you reviewed your order information, if they are not willing or able to approve a refund on their end then sadly we cannot assist. Thank you for understanding. 

    • Initial Complaint

      Date:01/22/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/20/23 I attempted to purchase a ************* ticket during the on-sale for an event on 4/14/23 in ******* at the ********************. I clicked on and added a GA Floor ticket into my cart and proceeded with the next step of the payment process. At this time, the cart continued to confirm the GA Floor ticket. After I submitted my payment information, I received a confirmation for an $85 ticket in the Upper Level 200s. I did not select, want or consent to Live Nation/Ticketmaster to charge me for this seat. It is fraud. I believe the website failed as I learned that hundreds of other people experienced the same error for the same event. I attempted to escalate my request for a refund through their automated support system. They denied my request and any wrongdoing. This is fraudulent and unethical behavior. I expect their ticketing company to reimburse me for a failure of their website.

      Business Response

      Date: 01/25/2023

      January 25, 2023
      Via BBB
      Complaint # *******

      Hello,
      I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      ******, I have reviewed your order and I have issued a full refund of $85.10 back to the **** card used at the time of purchase.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely,
      ****** F.
      Consumer Support Specialist

    • Initial Complaint

      Date:01/21/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 21st (today) I made a mistake and accidentally bought a ticket for a festival I already have a ticket for. I mean to buy a ticket for bonnaroo music festival in ********* but accidentally bought a second ********** ticket. As soon as I place the order and saw their confirmation with the logo I immediately realized what I did and it was too late and sent them a email that very second. I just want to return it and get a refund. It was an honest mistake and I got the ************. They haven't gotten back to me yet but from research I've done it doesn't seem like I will be getting the refund from them directly and I decided to get ahead of everything and file a claim here.The cost of the ticket was $433.35 The order number is #*********

      Business Response

      Date: 01/24/2023

      Reviewing your order, we see you have already been assisted. Please let us know if you require anything else.

    • Initial Complaint

      Date:01/19/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I demand a full refund of $203.10 or resurrect the credit that Live Nation took away from me. The concert I and my husband purchased the tickets for was canceled in 2020 due to COVID. The credit was issued following the cancellation. I tried to redeem the credit for concert tickets at the beginning of January, but I was told that the credit had expired back on October 31, 2022. There is no right for Live Nation to keep my money without providing good selections of events to pick from during the pandemic before the credit expired. The money should have no expiration date. I paid in exchange for an opportunity to attend the concert. Live Nation should refund the money or credit the customer's account for the failure to provide the show without any limitations.

      Business Response

      Date: 01/24/2023

      I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. The credit codes were available for use to events that were at Live Nation **************** venues between July 15, 2020 and October 31, 2022. Regretfully, the codes have since expired and cannot be used to purchase tickets beyond the deadline. Email notifications were sent out through this timeline outlining the deadline.

      ******************************* Consumer Support

    • Initial Complaint

      Date:01/18/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been attempting to contact these people about an incomplete refund since January 13th. I spoke with three different agents, and they all said they would escalate my issue. Every time I called, no one knew anything and no supervisor was assigned to my case, despite the fact that every time I spoke with someone, they said they would contact me in 48 hours, take note that we are on January 18th, and I have been complaining about this being January 13th. Today, I spoke with a lady who stated that you had already refunded me all of my money, despite their receipt of the refund you sent me via email, my bank account, and my PayPal account. She also hung up on me at 5:20. company She never entered a note into the system. I also told her to send me an email with a transcript of our conversation in which she stated that you guys had provided me with all of my money. This is a breach of contract; I'm tired of you saying that the ticket hasn't been escalated; that's no excuse for me to bewaiting so long for my refund. The first time I spoke with someone, they said my refund would be processed as soon as possible, the second time someone said she didn't know what happened but would ask a supervisor to call me, and the third time I spoke with someone, she said I had already received my moneyJanuary 13th. This is false and I have all the proof. Are you guys a scam? Are you attempting to trick people? I can tell this isn't even a company based in *****************.

      Business Response

      Date: 01/24/2023

      We're sorry to hear you're having difficulty locating your funds. Reviewing your order we show a chargeback was filed via Paypal on 01/13/23. As this violates our terms of sale, your order was cancelled and all funds were returned to your Paypal account on file. We have reviewed the chargeback with our Fraud team and confirmed it was processed and paid out to you via PayPal. If you are having difficulties locating your funds or have questions regarding the chargeback, please contact PayPal directly for assistance. Thank you for understanding.
      See Attachment/File: image.png

    Live Nation is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.