Complaints

This profile includes complaints for Live Nation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Live Nation

  9348 Civic Center Dr Beverly Hills, CA 90210-3642

• 

  Live Nation

  7800 Cellar Door Dr Bristow, VA 20136

• 

  Live Nation

  60 Railroad Pl Saratoga Spgs, NY 12866-3048

• 

  Live Nation

  2111 1st Ave W Seattle, WA 98119

• 

  The Xfinity Center for the Performing Arts

  885 S Main St Mansfield, MA 02048-3148

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, so I purchased escape tickets in 2021 I couldn't go due to covid. I also purchased the insurance on the ticket. Filed the insurance claim and submitted it on my part. It's been over a year and I haven't seen my refund for the purchase of my ticket. What is the point of purchasing insurance on a ticket if there not going to refund you in a timely manner. I have all the documents for proof I couldn't go and still nothing. A year is way to long to receive a refund for $200. At this point I'm looking for a full refund including the insurance I paid for

  Business Response

  Date: 01/23/2023

  We're sorry to hear you're having issues with your refund. It sounds like you have been reaching out to Secure Ticket, the third party vendor we utilize for our ticket insurance. As they are a third party company, we cannot advise on their response times or policy. If you have already filed a claim with them, please continue working with Secure Ticket directly for more assistance. Thank you for understanding.

• Initial Complaint

  Date:01/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Communication I sent to the company: "I bought the Lawn Passes this year as in previous years we have enjoyed sitting on the lawn in our own chairs that are made for my wife specifically and her service animal. Never was it warned that from this year, we can no longer bring our own chairs into the venue. We received communication AFTER the tickets were bought. The chairs that the venue provides are not suited for disability or service animal usage. If this change was described to us before then we would not have wasted money on a Lawn Pass as we would not be able to attend with these changes. Please refund."They replied within a day apologizing (claiming fault) and told me to email another address within their company. I did this multiple times and have received no more correspondence or refunds.The amount is $478.00

  Business Response

  Date: 01/24/2023

  We're sorry to hear you've having issues with your Lawn Pass. We have reached out to Live Nation directly on your behalf and have sent you an email with the contact information for your venue's AGM so that they may assist you with potential accommodations so you may still use your lawn passes. If you are unable to reach him, or have any further issues, please let us know either via email or here so that we may assist you further. Thank you for understanding.

  Customer Answer

  Date: 01/30/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The business did not provide with anyone's contact details. They wrote in the response to me that they did but left out any way to contact him. I responded saying this and they were unhelpful in saying that "someone else has already responded to this matter". It seems to me they're purposely confusing the situation.

  Business Response

  Date: 02/27/2023

  We apologize for the delay or any confusion in communication. Please reach out to AG *********************** via phone at ************ to discuss possible accommodations for you at the venue. If you are unable to reach a solution with *****, please reach back out to us. Thank you again for your patience. 

  Customer Answer

  Date: 03/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/03/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a two day wristband for ************ for $220.00. We waited in the will call line for over a hour in the hot sun. When we made it to the front of the line I provided the person working my ID, The card used to purchase the wristband, and the receipt for the wristband with a barcode. He seemed very flustered and said they did not have a wristband for me then walked away. The lady next to him told us the same thing. The show was sold out. I went back the next day and demanded to speak to a manager. She found the tickets right away and said somebody from ************ would correct the issue if I messaged them on*********. When I did they said I would have a refund in 30 days, and I never got one. ****************** refuses to refund me, and ************ does not reply to any of my messages. Thanks to them we missed almost the entire show, and wasted money on travel expenses. Terrible experience. I have all the chat logs and two witness's to back up my claim. I paid for a two day ticket!
  

  Business Response

  Date: 01/26/2023

  Business Response /* (1000, 5, 2023/01/18) */
  We're sorry to hear you had issues with your order on site. Typically, all on site operations are handled by the event directly but as you have mentioned having trouble contacting ************, we have reached out internally on your behalf. ************ has approved a full refund of your order due to the inconvenience and appreciates your patience with this matter. Please allow 3-5 business days to see the funds reflected back on your account and let us know if you need any further assistance.
  
  
  Consumer Response /* (3000, 7, 2023/01/19) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I would like an apology from ************. They lied to me and I have proof. They also ignored me. ****************** I stored every phone call I made to them which are all documented that they couldn't do anything at all to help me. Both company's lied and disrespected me. My question is if Front gate tickets could of reached out to ************, why did they wait till I reported them to the *** after 6 months? I made several attempts with both company and neither one did anything, but once I report them they magically give a refund. I feel sorry for anyone who would of gave up on this hassle by now and lost justice. This company needs to be investigated

• Initial Complaint

  Date:12/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought tickets to an event on**** (12/31/22). Due to the recent COVID news and Respiratory syncytial virus going around. I no longer feel safe attending the event. I reached out to *********** and requested a refund on 12/30/22 but they denied any refunds available. Therefore I am reaching out to *** to file my complaint.
  

  Business Response

  Date: 01/25/2023

  Business Response /* (1000, 5, 2023/01/11) */
  We're sorry to hear you no longer feel safe attending your event and understand your concerns. Unfortunately, due to our terms of sale agreed to at purchase, all sales are final and non-refundable. Our records also show you reached out requesting a refund due to concerns about rain, rather than health concerns, which is also not something we can assist with as all shows are rain or shine unless there is severe weather. Thank you for understanding.
  
  
  Consumer Response /* (3000, 7, 2023/01/17) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The reason I reached out and mentioned about the rain was due to the fact that Virus and other airborne sickness are more contagious in wet and cold weather. Not sure if you knew that or not but there are many studies that prove this. Also on the record, I did mention about RSV and how it is currently on the rise. I should have made it more clear to the lady on the phone but she seemed unhelpful and clearly did not care. I ended up not attending because I live with elders and kids at home and therefore cannot risk them getting sick through me. To me, the value of a life matters more than some event and therefore I did not attend. I've been to many events in the rain in the past, I mind about getting wet. My only concern was catching the illness and spreading it to my family members and worst case scenario them getting very ill which may lead to death. I had many friends who went and came home sick and I am sure you are aware of that. It's pretty bogus that for such a big corporation like you do not care of the health of it's participants.
  
  
  Business Response /* (4000, 9, 2023/01/23) */
  Unfortunately, we are not able to waive the terms of sale under these circumstances. You may like to contact your event directly to see if they may assist you further. Thank you for understanding and we do wish you and your family the best of health.

• Initial Complaint

  Date:12/30/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to bring to your attention the unprofessional conduct my husband and I were subject to during the December 14th ******** show at the **************************** We are of the opinion that one or more staff members, employed by Live Nation ********************** used aggressive security measures without cause and we feel that our consumer rights have been violated. On the evening of the 14th, I received a text alert from the ********** announcing the ******** ****** show and I was able to secure two general admission tickets for $150 each. Once inside the club, a staff member escorted us to a front row seat, stage left. We remained in these seats, happily watching the 1st, 2nd and headlining act, never getting up except to use the restroom between sets. Up to this point, we were never informed by any staff regarding how long we were allowed to occupy these particular seats, nor did anyone bring to our attention any problematic behavior or non-compliance of venue rules. When ********** walked onto the stage, a staff member tapped me on the shoulder and signaled that we follow him. The man pointed to an empty table on the other side of the club and told us to sit down. We were not offered anything more than something vague about us having violated a rule. When we continued to question, it clearly agitated the staff and suddenly there were 2 additional staff standing around us. This all happened relatively quickly, in an environment that was loud and dark. Our ticket did not include any guarantee of where we were going to sit, it did not disclose the possibility of waving our rights to see the entire show in the location we were originally placed and because of these reasons I am requesting a refund in the amount of $300 and an explanation of why we were moved to an empty table during the show.
  

  Business Response

  Date: 01/17/2023

  Business Response /* (1000, 5, 2023/01/10) */
  Hello,
  
  I am in receipt of your recent complaint submitted to the **********************. My apologies for any inconvenience this has caused. Thank you for bringing your concerns to our attention. Please allow 5-7 business days for the refund of $337.50 USD to credit back to the *******************
  
  Our merchant agreements require that refunds be provided to the original card, regardless of whether it's expired or the account has been closed. This is because it is the bank that pays that merchant with funds from the customer's bank account or through a line of credit which the customer is responsible to pay back. The merchant doesn't know if the account is in good standing, and if a refund is provided to another card, or via check, the merchant could potentially be aiding the cardholder in defaulting on their credit card balance.
  
  This is why credit card companies and banks require merchants to return the funds to the original form of payment. If the credit is provided to a card that is no longer valid, but the account is still active, the funds will still credit successfully. If the account is completely closed, the bank should reject the funds. Once that happens, ************ will send a check to the customer. If the bank does accept the funds to a closed account (they shouldn't do this, but it happens sometimes), it's their responsibility to refund the patron. We're very sorry for any confusion or trouble this has caused!
  
  Thank you for the opportunity to respond and address your concerns.
  
  Sincerely
  *****
  Consumer Escalation Team
  
  
  Consumer Response /* (2000, 7, 2023/01/16) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Live Nation is refunding the original amount I paid therefore I am satisfied.

• Initial Complaint

  Date:12/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of purchased: November 3rd, 2022. Total amount paid: $265.61. Order number: ********** I have been in contact with front gate, and their 3rd party refunder, Co-ordinated Business plans to solve my reimbursement request as I have purchased the "secure ticket" option just in case I was unable to attend the event, ************* 2022. I have sent multiple emails and none have ended with a solution. I attended a christmas party on the 24th and have just heard news that there were people who had covid that attended it. I did not receive any vaccines so I am scared that I will contract it and spread it to others if I attend the event. I also informed front gate that I have to work from home on the 2nd of January, hence it is why I purchased the secure ticket option. Front gate's handling of refund requests for legitmate reasons have been horrendous. I have sent emails that have yet to be responded to.
  

  Business Response

  Date: 01/27/2023

  Business Response /* (1000, 5, 2023/01/10) */
  Sorry to hear you're having issues with your request and we appreciate you staying home to keep your fellow fans safe. It sounds like you have been reaching out to *************, the third party vendor we utilize for our ticket insurance. As they are a third party company, we cannot advise on their response times or policy. If you have already filed a claim with them, please continue working with ************* directly for more assistance. If you need more info on how to file a claim, please review our FAQ here: ************************************************************************************************************
  
  You may also like to reach out to the event directly for more assistance as only they can approve potential refund requests. Thank you for understanding.

• Initial Complaint

  Date:12/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since this business does not offer refund on concert tickets I was forced to sale mine due to me being I'll and unable to attend. I sold the ticket through their site and was informed I would receive the funds from the sale in 5-7 business days it had surpassed that and when I try to contact customer service they are rude, unprofessional and unwilling to help resolve the issue. It has been a total of two weeks and I still don't have my funds
  

  Business Response

  Date: 01/27/2023

  Business Response /* (1000, 5, 2023/01/09) */
  Hello,
  
  I am in receipt of your recent complaint submitted to the Better Business Bureau. My apologies for any inconvenience this has caused. Thank you for bringing your concerns to our attention. Upon review of the Listing**********. I saw payment credited on 01/2/2023 for the amount of $106.27 USD.
  
  Thank you for the opportunity to respond and address your concerns.
  
  Sincerely
  Jason
  Consumer Escalation Team

• Initial Complaint

  Date:12/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attached is letter I sent to Live Nation outlining the issue:**** 26, 2022 *************************** *********************************************************************** ***** Live Nation *************************************************************************** ***** Re: ****** Brother Tickets Dear Sir/Madam:I purchased tickets from you for the ****** Brothers 50th Anniversary tour. The show was scheduled for **** 27,2020 at the ************* in ******, **. The cost of the tickets was $400.44. Enclosed is a copy of my receipt.The show was rescheduled to August 4, 2021 due to covid. That show was also cancelled. I heard nothing further until Monday, **** 20 when I received a text advising that the show was now scheduled for Thursday, **** 23, a mere three days away. The text said my tickets were transferred and I should accept them. I was not able to make the **** 23 show particularly with such short notice. In addition, when I tried to access my tickets, they were not there. The only option the link provided was to purchase new tickets. I went on your website numerous times to access my account and each time I received a message that I had to update my password. I was instructed that I would receive a reset code by text to create a new password. In spite of numerous requests, I never got a reset code and couldn't access my account. I called to request a refund and was advised that I could not get one. This is unacceptable. I never received timely notice of the new concert date, couldn't access my tickets and couldn't get into my account. I hate to think this but this has all the makings of a scam.Please review this matter and your practices and process my refund.Very truly yours,***************************

  Business Response

  Date: 12/21/2022

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. Unfortunately, the tickets received were not purchased through Ticketmaster, but transferred to you though the Ticketmaster transfer system. In order to receive a refund, please return to your point of purchase which can be found on your banking statement.
  
  ******************************* Consumer Support

• Initial Complaint

  Date:12/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  35-33993/LA1 Had 2 tix to ******************* at ****************** in ** .On 10-19-2022 2 days before the concert I received an email from livenation that the concert was "postponed"The email continued "Hang on to your tickets - we'll email you as soon as the status of your event changes or the new date is announced.Please note that at this time, while the Event Organizer is working to try and reschedule your event, they are not currently allowing refunds; however, refunds will be made available in the future. Future refund options are as follows:If 60 days have passed since a show was postponed and no rescheduled dates have been announced, the 30-day window for refunds will open at that time. You will be able to request a refund via your Live Nation Account.If, during this 60-day postponement window, your event is rescheduled, a 30-day window for refunds will also be made available.If the event is canceled (at any time), refunds (as well as a possible credit option) will be available.Don't worry - we'll email you as soon as the status of your event is updated. You can check your Live Nation Account at any time for the most updated status for your event. Just go to your order to see if a refund link appears, which would indicate that the Event Organizer has made your order eligible for a refund."On 12-18-2022 (60 days after) I contacted ticket master /live nation for refund and was denied saying the 30 day refund window closed on 11-18.I wasn't emailed since the 10-19-2022 email, furthermore I logged in countless times on the days and weeks after and no refund link was anywhere to be found on my account/event page.This is theft Purely theft.I don't have much money this is a multi billion dollar company that won't rightfully refund a customer after following there terms

  Business Response

  Date: 12/20/2022

  Hello,
  
  I am in receipt of your recent complaint submitted to the Better Business Bureau. My apologies for any inconvenience this has caused. Thank you for bringing your concerns to our attention. Please allow 5-7 business days for the refund of $67.50 USD to credit back to the **** card ending in **** in regards to order 35-33993/LA1.
  
  Our merchant agreements require that refunds be provided to the original card, regardless of whether it's expired or the account has been closed. This is because it is the bank that pays that merchant with funds from the customer's bank account or through a line of credit which the customer is responsible to pay back. The merchant doesn't know if the account is in good standing, and if a refund is provided to another card, or via check, the merchant could potentially be aiding the cardholder in defaulting on their credit card balance.
  
  This is why credit card companies and banks require merchants to return the funds to the original form of payment. If the credit is provided to a card that is no longer valid, but the account is still active, the funds will still credit successfully. If the account is completely closed, the bank should reject the funds. Once that happens, Ticketmaster will send a check to the customer. If the bank does accept the funds to a closed account (they shouldn't do this, but it happens sometimes), it's their responsibility to refund the patron. We're very sorry for any confusion or trouble this has caused!
  
  Thank you for the opportunity to respond and address your concerns.
  
  Sincerely
  *****
  Consumer Escalation Team

• Initial Complaint

  Date:12/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets last week for a Lynyrd Skynyrd concert in *******, *******. I purchased tickets to see them in 2020 as well. I assumed my Live Nation account would credit or refund my money once the concert was rescheduled from 2020. I'm a long time customer and would like my refund since I wasn't credited from 2020 concert. I'm disappointed Live Nation never contacted me when the concert was cancelled due to covid offering a credit or refund. I've purchased numerous tickets since when i should've had a credit on my Live Nation account. Your help is appreciated!

  Business Response

  Date: 12/21/2022

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. I have reached out to ***** directly via the email address present on this BBB complaint to provide assistance with the order in question.
  
  ******************************* Consumer Support