Complaints

This profile includes complaints for Live Nation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Live Nation

  9348 Civic Center Dr Beverly Hills, CA 90210-3642

• 

  Live Nation

  7800 Cellar Door Dr Bristow, VA 20136

• 

  The Xfinity Center for the Performing Arts

  885 S Main St Mansfield, MA 02048-3148

• 

  Live Nation

  60 Railroad Pl Saratoga Spgs, NY 12866-3048

• 

  Live Nation

  2111 1st Ave W Seattle, WA 98119

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I intended to purchase 1 order of tickets from FrontGate for Countdown ***. Their website kept rejecting my card and kept crashing and kicking me out. I called my bank they said it was not on their end but rather the merchant. I try 2 other cards and the same problem occurs getting constantly cancelled and kicked out. All of a sudden I get 3 emails saying they charged me for all my cards. I call my bank and they tell me to call the merchant. I call them to cancel 2 of the 3 orders because I only intended to buy 1 and they charged all 3 cards. they said they would happily do that. more than a week passes and I'm still charged I call back and they said they will get a refund sent out. Time passes and still no refund I call back again and now they said it is too late all sales are final??? What kind of ridiculous service is this? I got scammed this is ridiculous I don't need 2 extra order of tickets!

  Business Response

  Date: 12/16/2022

  We're sorry to hear you were having issues with your purchase. Are you able to provide the order numbers of the two orders you are requesting to cancel so we may look into your issue further?

• Initial Complaint

  Date:12/10/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was discriminated against by multiple staff, but mostly the General manager at ***********. I was enjoying the Circ Holidaze show, which I spent over $400.00 on. While my 5-year-old son, myself, and his stepmom were watching the show- a man from the staff named **** in a white button-down shirt came and YELLED at me, falsely accusing me of taking video during the show. I was startled, embarrassed, and very upset by his false and discriminatory claims. My son was also extremely upset and discombobulated when a man came and yelled at us - for nothing. I spoke to the General manager (*** or ***- he wasn't ***** about his name), who offered nothing literally and told me to "go back to your seat, blondie, and just be quiet." I am very upset and expect that this is corrected by all means necessary. It was a real hardship to go to that kind of event, spend that kind of money, and be treated so horribly.

  Business Response

  Date: 12/13/2022

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. I have processed a full refund for you in the amount of $359.00. You will receive the refund within the next 5-7 business days, going back to your AMX used for purchase.
  
  ******************************* Consumer Support

• Initial Complaint

  Date:12/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter bought tickets to a 3 day concert in ************* past summer. However the concert was overcrowded and she did not feel safe. The first day she came home after a couple of hours saying it was too crowded and people where getting squashed. Since the first day of the concert, I tried to communicate with the event holder since the event seemed crowded and she was no longer attending due to poor planning. I got no communication back. On the second day, she went early however she came home since she did not feel safe, and later in the night she started getting text alerts from the event saying it was overcrowded and people should look for safe spaces. After that she did not even try to go on the third day. We communicate several times with the ticket vendor, who send us to the festival, who send us back to the vendors. We heard on the news that the festival was oversold, that people got hurt and they schedule a period for refunds, and we requested a refund within the time frame however we never received anything. The customer should not be penalized for the fact that the festival was poorly planned and the safety of the customers was never taken into consideration. Below I'm attaching all documentations of communications with the company. Order #*********

  Business Response

  Date: 12/21/2022

  We do apologize for the bad experience. Refunds are not being offered, as the show took place as scheduled.

• Initial Complaint

  Date:12/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was supposed to receive a 400 dollar refund for Bonnaroo almost a year ago and it still has yet to come they tell me they're reviewing my complaint and to wait longer and then eventually just shut down my complaint thread without resolving anything. They really have 0 live customer support agents you can reach and they just gave me the run around. I was supposed to go to Bonnaroo and 2 years in a row they canceled the show and then finally I wanted a refund and they said they sent it to my old credit card that was cancelled and that my bank should be able to find the transaction and my bank showed me proof that they had never received the refund. Everytime I reach out to there support I can never get in touch with an actual person and get sent the same cookie cutter copy paste email they send every single time. I just want my refund my bank and my banks processing company has no proof the refund was ever received by even my old card. PLEASE HELP ME NO ONE ELSE HAS.

  Business Response

  Date: 12/13/2022

  We understand your frustration in receiving your funds and would like to assure you we are committed to ensuring your receive all funds owed. Unfortunately, our records show that your refund was successfully issued and accepted on 10/05/21. Often in cases with closed accounts or cards, your financial institution will still automatically accept the funds and you will need to inquire with them to either process a return of the funds or request a check from your bank directly. Please also note in this case your refund was issued in multiple payments as you purchased via a layaway plan so the transactions you received may be in smaller quantities than you are expecting. We have resent your refund receipt for your records to help you locate your refund. In the event that we do receive a return of funds, we will gladly issue a check but unfortunately we cannot assist further until we show the return and heavily recommend you escalate this issue with your financial institution. Thank you for understanding and we apologize we cannot assist further at this time.

• Initial Complaint

  Date:12/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****************** charged me for tickets to the *************************** months after I expressed interest and did not give me ample time to say I did not want the tickets. Once they charged $664 to my card, I emailed**** to tell them I did not want the tickets. They responded a day later telling me I didn't get to them in the 24-hour window (even though my initial email was sent within 24 hours of being charged) and they couldn't issue a refund. I issued a chargeback with my bank,**** received the chargeback on 10/22 and claims they resolved it and gave the money back on 10/24 however my bank has no record of them returning my money.**** is refusing to give me any confirmation my refund was sent so I can find out what may have happened on my bank's end. On 9/23**** did give me a refund for $7 saying they weren't going to mail my tickets but give them to me digitally, so they gave me that chargeback, however, I am still missing $657. The festival canceled my day of the concert due to high winds so they promised everyone that bought tickets for that day a refund anyways, but now they won't help me get that money back. When I called today, I was told there is no supervisor for me to talk to and was told *** could not even send me an email with the information he shared with me over the phone. I have email proof that only $7 was returned and have emails showing them refusing to send me any other kind of confirmation for the remaining $657.
  

  Business Response

  Date: 12/15/2022

  Business Response /* (1000, 5, 2022/12/06) */
  We're sorry to hear you're having issues receiving your refund. Reviewing your order, we show your chargeback was accepted and processed on 10/24/22. It does appear agents have provided a refund confirmation receipt but we have resent another one to your email on file for your records. We also show that while we have processed your funds,******* may be holding your refund under review and withholding funds. If you are having issues receiving your refund, please contact******* or your financial institution for more assistance. Thank you for understanding.
  
  
  Consumer Response /* (3000, 7, 2022/12/08) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The confirmation sent to me only shows $7 was refunded. I need the confirmation for the other $657.
  
  
  Business Response /* (4000, 9, 2022/12/09) */
  Your order has been fully refunded, please contact******* if you are still missing funds. Thank you for understanding.

• Initial Complaint

  Date:12/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets to an event about two years ago. Then covid hit and the event was cancelled and was going to be rescheduled. The event was never rescheduled and I was to receive a credit to my account. In these past two years I have not been interested in any events. Today as I tried to use my credit for the ****************************** I found out that this credit has already expired. How can a credit of my own money have an expiration? ******************************************************* Is there anything you can do about this? Thank you. <3
  

  Business Response

  Date: 12/16/2022

  Business Response /* (1000, 5, 2022/12/04) */
  Hello,
  
  We are in receipt of your complaint submitted to the **********************. Ticketmaster thanks you for bringing your concerns to our attention.
  
  The credit codes were available to use for events that were Live Nation Owned & Operated venues between July 15, 2020 and October 31, 2022. Regretfully, the codes have since expired and cannot be used to purchase tickets beyond the deadline. Email notifications were sent out through this timeline outlining the deadline.
  
  We apologize for any inconvenience this may cause.
  
  Sincerely,
  ********
  Consumer Support

• Initial Complaint

  Date:11/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to Front Gate tickets to let them know that my girlfriend and I have unfortunately tested positive for COVID and will not be able to attend festival on Saturday December 3rd. They said they were unable to offer me a refund or give my tickets to people who signed up for the waitlist. They suggested I reach out to the festival via email. I emailed them and they have not responded in the past 48 hours. I tested positive for COVID and I am currently not going to work due to this so I cannot go to the festival either. The festival has a waitlist for people who still want to buy tickets so i don't understand why they can't give my tickets to someone on that waitlist and give me a refund. I work in healthcare so I have seen how bad the pandemic was first hand and I do everything I can to stop the spread. I just want a valid refund please. This has been stressful because on top of not feeling well I have been stressed trying to find a solution for this but no one is willing to help me.
  

  Business Response

  Date: 12/13/2022

  Business Response /* (1000, 5, 2022/12/01) */
  While we greatly appreciate you staying home and doing your part to keep yourself and fellow fans and staff safe, unfortunately per the terms of sale provided to us by the event promoter, we are not able to assist with any refunds for this event. We recommend you continue reaching out to the event directly for your assistance as only they are authorized to waive their refund policy. You may also like to pass on your tickets to a new ticketholder by forwarding your digital print pass(es) to their email inbox as the name on the order will not affect who can use them. We apologize we cannot assist further and we wish you and your girlfriend a speedy recovery.

• Initial Complaint

  Date:11/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets from Front Gate in March 2022 and was expecting to receive them in July. The company never sent me the physical tickets, and are now refusing to provide a refund. I filed a dispute with my credit card company which was rejected by Front Gate, and therefore I am now unable to get a refund from my bank. I was never sent the tickets for this event & Front Gate customer service refuses to assist me with a refund. I have much email correspondence to prove this.
  

  Business Response

  Date: 12/07/2022

  Business Response /* (1000, 5, 2022/12/01) */
  We're sorry to hear you were unable to make your event, however reviewing your contact history we can see you were advised by agents that your order was for the event Rolling Loud in Miami and that as your address provided at check out was Canadian, your tickets were being held at Will Call to be picked up at the event as we do not ship internationally. This information was provided at check out when you purchased and prior to the event in June 2022. Unfortunately, as you did not attempt to attend the event or pick up your tickets, we cannot assist with a refund. Thank you for understanding.
  
  
  Consumer Response /* (3000, 7, 2022/12/02) */
  Hi there,
  
  I was not made aware that I had to pick up the tickers as they claim, I even received multiple emails informing me that my tickets would be shipped to me soon. Please see the attached email evidence.
  
  Best regards,
  
  *******************
  
  Business Response /* (4000, 9, 2022/12/05) */
  We show you reached out to us on June 16th, 2022 in order to attempt to exchange your tickets for another event and inquired about resale options when we advised we cannot exchange tickets for different venues or events. During this conversation, you were advised and acknowledged your order was being held at Will Call and would need to be picked up on site either by you or a new ticketholder. As the tickets were not picked up, we cannot assist with any refund request. Thank you for understanding.
  
  
  Consumer Response /* (-5, 13, 2022/12/06) */
  Hi,
  
  I would like for the company to provide proof of where this was indicated as I was never made aware that the tickets were to be picked up. As per their email correspondence, they indicated that it would be shipped to me.
  
  Best regards,
  
  *********
  
  
  Consumer Response /* (-5, 14, 2022/12/06) */
  The company even reached out to me saying that they never shipped my tickets because of an issue with my bank. Their excuses are not aligning. Please see the attached email correspondence as evidence.
  
  Best regards,
  
  *********

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets using the website Frontgatetickets. I have reached out to both Frontgatetickets.com and the rolling loud festival to request a refund for my ticket purchase with no avail. Myself and my significant other went thru a major health emergency which included covid amongst a host of other things. I reached out to the festival before it began and after it ended to tell them we wouldn't make it and felt it would be irresponsible and dangerous to attend a festival after testing positive for COvid. Because we did not attend and have not made contact with the festival I . I never received the services I purchased and no one ever followed-up.

  Business Response

  Date: 12/13/2022

  We're sorry to hear you haven't been in the best of health and greatly appreciate you staying home and doing your part to keep yourself and fellow fans and staff safe. Unfortunately, per our terms of sale, we are not able to assist with any refunds as all sales are final and non-refundable. We do understand this is an extenuating circumstance and may be something the event will be able to assist with directly on their side. If you reach back out to Rolling Loud vis their contact form here: *****************************************************, they may be able to provide proper assistance with your request. We have also escalated your request internally to them so they will be expecting your inquiry. We apologize we are not able to assist further and with you both the best of health.

• Initial Complaint

  Date:11/23/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets via Ticketmaster in early July & re sold them through ticketmaster on 7/17/22 for a show in ******* on 8/11. On their website it says you will receive resell payment 7 days after the show which would have been 8/19.
  
  I checked with Ticketmaster a week after the show to check on my payment & I was told since the show was in ****** & Im in the US it would take up to 12 weeks to receive payment.
  
  12 weeks was on 11/19 & after numerous emails over the last 3 months no one can tell me if or when my check was mailed & just wait until the 12 week mark & then wait until the 23rd due to possible mail delays but no one can even tell me if my check was mailed or any updates. I have asked numerous times to have a manager call & they just continue to send me emails.
  

  Business Response

  Date: 11/29/2022

  Business Response /* (1000, 5, 2022/11/28) */
  November 28, 2022
  Via BBB
  Complaint**********
  
  Hello,
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  
  *********** the check was sent out to the address of ******************************************* ***. The check number is ********.
  
  Thank you for the opportunity to respond and address your concerns.
  
  Sincerely,
  
  Consumer Support Specialist
  
  
  Consumer Response /* (2000, 7, 2022/11/28) */
  Hello my issue has been resolved .