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Business Profile

Event Ticket Sales

Ticketmaster Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

This profile includes complaints for Ticketmaster Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 10,716 total complaints in the last 3 years.
    • 3,397 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/16/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased tickets through Ticketmaster for the Stray Kids concert on June 14, 2025, at ********************* in *******, **. On the way to the concert, I was involved in a serious car accident at approximately 6:30 PM, just one hour before showtime As a result of the accident, my sister sustained injuries and had to be taken to the hospital for emergency treatment. I was therefore unable to attend the concert. I have a police accident report to verify the incident, which I am happy to provide upon request.I contacted Ticketmaster support via email shortly after the incident and was told that no refund would be issued unless the concert itself was canceled, which it was not. I understand this policy, but I believe this situation qualifies as an exceptional and well-documented emergency.I did not purchase ticket insurance at checkout, however, even if a refund is not an option, I would accept a credit toward a future Ticketmaster purchase, ideally toward another Stray Kids concert. I am a returning customer and had every intention of attending the show.Given the circumstances, I believe a refund or credit would be a fair and reasonable resolution. I am simply asking for Ticketmaster to show some flexibility and goodwill in light of a varified emergency beyond my control. Thank you for your attention in this matter.

      Business Response

      Date: 06/17/2025

      Hello, 

      We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      We are sorry to hear that you were unable to make it to your event. 

      Regretfully, refunds are not being offered for this event. Refunds are generally only offered if an event is postponed or canceled, or there is a major event change. Policies set forth by the event provider generally prevent us from issuing refunds. This event took place as scheduled. Regretfully, we are unable to refund the order. 

      If you purchase tickets in the future, please consider adding Event Ticket Insurance to your order. 

      Sincerely,

      Meredith M.

      Consumer Support 

      Customer Answer

      Date: 06/17/2025

       

      Complaint: 23477261

      I am formally rejecting Ticketmaster’s response due to its failure to appropriately consider the legally recognized and documented emergency that rendered performance impossible. On June 14, I was involved in a serious automobile accident less than one hour before the event, resulting in emergency medical treatment for a member of my party. I submitted a police report as supporting documentation.
      Under the doctrines of force majeure and impossibility of performance, a party may be excused from fulfilling a contractual obligation when an unforeseeable event beyond the party’s control prevents performance. In this case, the accident constituted a clear and unavoidable event that made it impossible for me to attend the concert through no fault of my own.
      Ticketmaster’s refusal to issue a refund or credit, despite receiving clear evidence of such an emergency, fails to meet reasonable standards of good faith and fair dealing, which are implied in all consumer contracts. While I understand Ticketmaster’s general refund policy, rigid adherence to that policy in the face of a documented medical emergency is both ethically and legally questionable.
      Furthermore, I and multiple members of my immediate family have been loyal customers for years, regularly purchasing tickets through Ticketmaster. As a registered ICU nurse, I also serve as a trusted voice among a wide network of colleagues and healthcare professionals who take note of how companies respond to their customers during times of crisis. This experience will undoubtedly affect our future purchasing decisions.

      Given the nature of the emergency, the supporting legal doctrines, and the long-standing relationship my family and I have had with Ticketmaster, I respectfully request that you reconsider and provide either a full refund or a transferable credit as a fair and lawful resolution.

      Respectfully, Miranda Kippenberger


      Business Response

      Date: 06/23/2025

      Hello, 

      We are in receipt of your response regarding the complaint that was submitted to the Better Business Bureau. 

      Our records indicate that our Customer Service department was able to obtain authorization to refund the order. A full refund of $688.95 was issued to your original method of payment on June 19, 2025.

      Sincerely,

      Meredith M. 

      Consumer Support 

    • Initial Complaint

      Date:06/16/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please see complaint attached.

      Business Response

      Date: 06/20/2025

      Hello, 

      We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      We are sorry to hear that you are unable to attend the Katy Perry concert that you purchased tickets for on order 39-55043/QUE.

      The tickets that were purchased were part of a VIP Package, which advised at the time of purchase are non-refundable. We reached out to the VIP Packager on your behalf to see if an exception could be made; however, the refund request was denied. They advised that an alternate pick up could be added to the order, so if you're interested in adding an alternate pick up name, please reach out to our VIP department for assistance at [email protected]

      Sincerely,

      Meredith M.

      Consumer Support 

       

      Customer Answer

      Date: 06/20/2025

       

      Complaint: 23477085



      I am rejecting this response because it’s completely unacceptable and you are not allowing me to resell it as well as you have blocked that as well. Refund my money NOW as my next step is to contact my NY attorney general. 



      Sincerely,



      Austin Miller

      Business Response

      Date: 06/24/2025

      Hello, 

      We are in receipt of your response regarding the complaint that was submitted to the Better Business Bureau. 

      Our role is to facilitate ticket sales, and we must adhere to the policies established by the Event Organizer who is not allowing us to process refunds for this event. Additionally, you purchased a VIP Packager and as stated previously, all sales are final for VIP Packages. 

      Ticketmaster does not warrant that resale will always be available, as resale may be disabled for the event as a whole per the wishes of the event organizer, or resale could be prohibited for particular tickets due to restrictions on the method of delivery or ticket type. A customer would need to reach out to Ticketmaster ahead of his purchase should he need to inquire about the possibility of resale.
      If resale is not available, you’ll see a message detailing that the Event Organizer has not enabled resale for your event, and therefore selling your tickets through Ticketmaster is not an option. Not all events or tickets are available for resale, and the resale options may be turned off or turned on at any time at the Event Organizer’s discretion.

      Sincerely,

      Meredith M. 

      Consumer Support 

      Customer Answer

      Date: 06/25/2025

       

      Complaint: 23477085



      I am rejecting this response because it's complete SCAM! You know we can't make the show and we are allowed to resell these sold out tickets but won't let us so you can double dip on the profit of the seats? You are a FRAUD! 

      Dear NY Attorney General,
      I am requesting your assistance in obtaining a refund from Ticketmaster.com
      and/or Ticketmaster.ca for a charge of $899.14 CAD
      (approximately $641.37 USD) and to have the amount returned to
      my American Express card where the original transaction was made.
      As shown in the attached documentation, I purchased two
      tickets to the Katy Perry concert scheduled for July 29, 2025, in Ottawa,
      Canada. The purchase was made on November
      27, 2024.
      Due to ongoing and unpredictable travel complications between the U.S. and
      Canada, my fiancée and I have decided not to attend the concert as we are
      having issues getting our passports on time and so forth. Since the show is
      either sold out or nearly sold out, we attempted to resell our tickets through Ticketmaster’s
      official resale platform, hoping to recover the cost—or even
      make a modest profit as people are truly wanting them.
      However, Ticketmaster is now preventing us from using their resale platform,
      stating that a Canadian bank account is
      required to receive the funds from any resale. This condition was not
      disclosed clearly at the time of purchase and effectively blocks
      U.S. residents from using a key feature of their own platform.

      This policy is unfair, misleading, and arguably predatory. We are simply
      asking for a refund or to have the transaction reversed due to Ticketmaster’s
      failure to provide a usable service for U.S. customers purchasing Canadian
      event tickets.
      I respectfully request your assistance in resolving this issue and securing
      a refund before I escalate this matter.

      Thank you for your time and support.

      Sincerely,
      Austin Miller

       

    • Initial Complaint

      Date:06/16/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 11, 2025, I purchased a ticket for Beyoncs Cowboy ****** Tour through Ticketmaster during the Beyhive pre-sale. The total was approximately $609.14 and the ticket was for Section 123, Row 25, Seat 18 at ********************* in *******, ***The business was expected to provide a fair, transparent, and functional presale purchasing process. However, I encountered significant issues: the presale rollout was disorganized, pricing fluctuated inconsistently within hours, and communication from Ticketmaster was vague and contradictory. While some customers were granted refunds due to similar concerns, those were abruptly discontinued without clear policy updates or explanation beyond a generic statement that "the event organizer is not allowing refunds.I attempted to resolve this issue directly with Ticketmaster. I contacted them via live chat (which returned an error), ******** Messenger (where I was told refunds were not allowed), and email. I also reached out to the venue, *********************, who stated Ticketmaster controls all ticketing matters. Eventually, I received a call from a Ticketmaster representative outside the 2448 hour response window I was given. I returned contact promptly via email, but I received no further follow-up and the issue remains unresolved.I am submitting this complaint to document the lack of support and inconsistent policies applied to customers in similar situations. My desired resolution is a full refund of the ticket purchased. Given the circumstances and lack of formal recourse, I believe this is a fair and reasonable request.

      Business Response

      Date: 06/16/2025

      Hello, 

      We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
      Unfortunately, we are unable to offer courtesy refunds. The face value price of tickets is determined by our clients. In most circumstances, face value prices are set at the time of the initial on-sale and stay the same until the event occurs. However, prices can be adjusted up or down after the tickets go on sale, prices may also vary. When an order is placed through the Ticketmaster website, it is a requirement that our Purchase Policy & Terms of Use are agreed to, including Section 11, titled Refunds, Credits, and Exchanges. Paragraph 6 outlines the following:   We may occasionally offer tickets at a discount after the original on-sale date and will not refund the difference between the original price and the sale price. 

      Please refer to our purchase policy, linked below, for additional information:

      https://help.ticketmaster.com/hc/e n-us/articles/10465798887953-Purchase-Policy

      Sincerely,

      Meredith M. 

      Consumer Support 

    • Initial Complaint

      Date:06/15/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      l try to make this as short as possible, sorry.I was trying to sell tickets through ticketmaster for an event.I was constantly looking at my account through my phone app to see if the tickets are coming down, or if they possible sold. Three hours prior to the event, I decided to lower my price to just recoup some of the cost. I went on the app to lower the price but my account was flagged for "suspicious activity" and to use another device or browser to log in. I tried another phone, another browser and could not get back into my account for over an hour and half. I called the help line but that took over an hour to get a hold of someone.I told them I needed to get back in to my tickets. They told me it was "my responsibility, to make sure im not looking suspicious, to the program that determines whether or not to suspend my account" All i was trying to do was lower my prices well before the event was to take place. When i was finally able to get back in, approximately hour and half before the event, it would given me an error message not allowing me to change or lower my price.I thought then I will just remove the listing and re list them. Low and behold, ticket master allowed me to "remove the listing" but then had an error everytime I tried to relist them. I believe that Ticketmaster, unfairly, deliberately and maliciously suspended my account account with no due process or explanation, not allowing me to sell my tickets. This resulted in a total loss for the tickets on my end. It is my intention to get a full disclosure from my account from ******************** and submit them with a letter of intent to take them to small claims court for the reimbursement and damages.They are the most crooked company in ****** in need to be taken to task. This is unacceptable.Thank you.

      Business Response

      Date: 06/17/2025

      Hello,

      I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      Ticketmaster does not
      warrant that resale will always be available, as resale may be disabled for the
      event per the wishes of the event organizer, or resale could be prohibited for
      tickets due to restrictions on the method of delivery. Resale options may be
      turned off or turned on at any time at the Event Organizer’s
      discretion. Unsold tickets are not eligible for refunds, nor do we
      guarantee the tickets will sell once listed.

      I see that your tickets were transferred to you (rather than purchasing your tickets from Ticketmaster), so I’m unable to refund your order. If you paid someone else for your tickets, reach out and see if you can get a refund from them or if they offer other options. If the event cancels, postpones, reschedules or moves, and refunds are approved by the Event Organizer, we'll refund the original purchaser of the tickets.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely,

      Consumer Support Team

    • Initial Complaint

      Date:06/14/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 7th 2025 I paid Ticketmaster for a hotel booking at the Embassy Suites by ****** for $306.33. When I arrived at the hotel on May 30th 2025, I was informed that the ****** had no record of my reservation.After many hours of back and forth between ********* and Ticketmaster I was informed by Ticketmaster that a room was available for me, and that I would have to show up after 4PM to check in. When I arrived at the Hilton, I was informed they were fully booked and that the manager had made Ticketmaster aware that there was no room for ***** that point Ticketmaster ignored my emails, and did not help me secure alternative lodging. After realizing I was not going to receive any help from Ticketmaster my wife and I booked a different Hotel; CitizenM for $256.71. This ordeal took a lengthy amount of time, and caused an extreme amount of stress on what was supposed to be one of the greatest days of my life. About a week and a half later, Ticketmaster did issue a refund of the original cost of the Hotel, but refuses to issue any further compensation for the hardship the situation, simply stating "Ticketmaster does not provide any compensation for travel expenses"

      Business Response

      Date: 06/15/2025

      Hello, 

      We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      We are sorry to hear of the trouble you experienced when you arrived at the hotel. 

      Our records indicate that a full refund of $306.33 was issued to your original method of payment on June 5, 2025.

      We apologize for the frustration and inconvenience this has caused. 

      Sincerely,

      Meredith M. 

      Consumer Support

      Business Response

      Date: 07/09/2025

      Hello, 

      We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      We are sorry to hear of the trouble you experienced when you arrived at the hotel. 

      Our records indicate that a full refund of $306.33 was issued to your original method of payment on June 5, 2025.

      We apologize for the frustration and inconvenience this has caused. 

      Sincerely,

      ******** *. 

      Consumer Support

      Customer Answer

      Date: 07/09/2025

       
      Complaint: 23469604

      I am rejecting this response because:

      Respectfully, I never disputed that I received the refund for $306.33. This is about my booking being completely mishandled and the unnecessary stress it caused, which effectively ruined my entire trip. After finding out that my lodging was not available, I was left completely stranded by Ticketmaster, as none of my emails were responded to until the following day. Ticketmaster made no attempt to help me find alternative lodging that matched the experience and amenities I had paid for.

      Eventually, I had to cover the extra expense to book a different hotel farther from the venue, with none of the features I expected aside from an uncomfortable bed. A refund of the original booking cost is the bare minimum. I am requesting compensation for the hardship, stress, and out-of-pocket costs that resulted directly from Ticketmasters negligent handling of the situation.


      Sincerely,

      ***** *******

      Business Response

      Date: 07/10/2025

      Hello,

      I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      As mentioned, we have fully refunded your hotel booking in the amount of $306.33 to your original method of payment used on June 5, 2025. Funds should have reflected your account within 5-7 business days.

      As a goodwill gesture, we have issued you with a Ticketmaster gift card via ***. Please allow 2-3 business days to receive your gift card. For your reference, the order number is #4-48856/NTL.

      Apologies for any inconvenience caused. 

      Thank you for the opportunity to respond and address your concerns.

      Sincerely,

      Consumer Support Team

    • Initial Complaint

      Date:06/14/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought tickets to the ********* concert in ***** when I got done ordering my tickets. I went back online to see my tickets to seethe digital ticket they gave me. I found my tickets, but I also found a ticket for VIP parking, which I did not order did not for ask about no shape former fashion was this ever even brought up but I was charged $150 roughly for this VIP parking pass. I immediately gotin contact with them and told them I did not order this did not want this did not need this did not have the money for this needed my money back And they persist to give me every excuse in the world have to file a complaint wait 36 hours 72 hours you know next business day whatever I kept on and on with them until they removed they removed the VIP parking pass from my tickets on my digital app. I hadno longer had this VIP parking pass. I still never received no refund upon contacting them again and again and again and again they informed me itd be 7 to 10 business daysbefore I receive my refund after this time they now tell me they will not refund my $150 for this VIP parking pass that Ive never ordered talked about no shape, farmer fashion, and that have a good day so they basically robbed me. This is criminal. I mean I wont never see a dime of it, but this is wrong. I mean, I dont know what to say, but they will not refund my money that they had no reason right or authority to take the money out of my account. I dont understand this at all.

      Business Response

      Date: 06/14/2025

      Hello,

      I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      Unfortunately, we are unable to locate a parking pass on your account. Regardless if the pass was removed from your order, a record would still appear as voided or canceled. Furthermore, the tickets you have for Metallica were transferred to you (rather than purchasing your tickets from Ticketmaster). Any parking purchase included with your order would have been made from your point of purchase. If you paid someone else for your tickets, reach out and see if you can get a refund from them or if they offer other options.

      If you are unsure where you may have purchased your tickets, we recommend that you check your credit card billing statement.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely,

      Consumer Support Team

    • Initial Complaint

      Date:06/14/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ticketmaster has a policy in their ticket contract to allow for ticket exchanges for different dates and seats 24 hours prior to the event. I contacted ticketmaster through multiple methods 24 hours prior to the event. Their chat function was broken and kicked me to email multiple times so I emailed before the 24 hours, got a response they could exchange tickets and I just needed to give them details. I did so asap and then they said sorry it is within 24 hours. They had no way to support me as the phone center closed while on hold and email was the only option.

      Business Response

      Date: 06/14/2025

      Hello,

      I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      Apologies for any inconvenience you may have experienced. Unfortunately, the Event Organizer is not authorizing exchanges for this event. Your request would have been denied regardless. However, we have confirmed your tickets were listed and sold.

      In order to get paid, we need to conduct a one-time verification of your bank account. To verify your bank account, follow these steps:
      -Find the two deposits (each less than $1) in the account you used for your seller profile. These deposits may take 3-5 business days to be made after your tickets sell.
      -Sign into your Ticketmaster Account from a desktop, laptop or mobile web browser (you can't verify these deposits from the Ticketmaster App).
      -Under the My Profile section, select Seller Details.
      -Under the Payout Method section, click the Verify Now button.
      -Enter the deposit amounts in the boxes. Click Submit.
      -Click Save Card.

      We'll deposit your payout typically within 7 days after the event once verification has been complete. 

      Thank you for the opportunity to respond and address your concerns.

      Sincerely,

      Consumer Support Team

      Customer Answer

      Date: 06/14/2025

       

      Complaint: 23469228



      I am rejecting this response because:

      as you can see in the email I attached Ticketmaster had already stated I could do the exchange and just needed to give them the  new date time row and seats which I did   They then said sorry it is after the 24 hour cutoff  there was never a mention of not being able to exchange tickets in fact in writing they confirmed it could be.  Once I received the new response I called into Ticketmaster and the person was unhelpful  to begin this all started with their website chat not working last night  I have had to spend multiple hours on this.  

      I sold the tickets because I had no idea where this process was going to go as they have been unresponsive and extremely difficult to work with  I am fine with policies but have the mechanisms operating to allow the consumer to execute those policies  

      at this point I am fine with them refunding the remaining balance to me of $252 or giving me similar seats to an upcoming Harry Potter show  again their responses have been nothing but contradictory, confusing and challenging to get a hold of to execute their policies  

       




      Sincerely,



      Brad Patterson

      Business Response

      Date: 06/17/2025

      Hello,

      I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      Ticketmaster does not warrant that resale will always be available, as resale may be disabled for the event per the wishes of the event organizer, or resale could be prohibited for tickets due to restrictions on the method of delivery. Once tickets have been sold, we are unable to cancel the listing or issue a refund for the difference paid. Please allow 5-7 business days for the payout to be processed to your preferred method of payment. 

      Thank you for the opportunity to respond and address your concerns.

      Sincerely,

      Consumer Support Team

      Customer Answer

      Date: 06/18/2025

       

      Complaint: 23469228



      I am rejecting this response because:



      Sincerely,



      Brad Patterson
    • Initial Complaint

      Date:06/14/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date 6/14/2025 Amount ****** Provided Concert tickets Dispute I made a purchase using ****** as t h repayment method. My primary payment method on ****** is my credit card. For some reason unknown to me ticketmaster took the payment from my bank account and not my credit card. I do not have the funds in my bank account to cover that purchase. This is why I confirmed that the credit card was the primary payment method. Resolve I called to ask for a refund or to change the payment method and they declined. The purchase was less than a hour made.

      Business Response

      Date: 06/14/2025

      Hello,

      I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      We have confirmed your payment method was Paypal. As a one-time courtesy, we have issued a full refund on order #22-56107/FL2. Please allow 5-7 business days for the funds to reflect your original method of payment used. Please ensure you are selecting the correct payment method when completing your next purchase. 

      Thank you for the opportunity to respond and address your concerns.

      Sincerely,

      Consumer Support Team

    • Initial Complaint

      Date:06/14/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint regarding a pair of tickets I purchased from Ticketmaster for the **** Club match scheduled on June 17, 2025.On December 17, 2024, I purchased two tickets for this match, carefully selecting front-row seats in a central section along the long side of the stadium. These seats were specifically chosen at the time of ticket release for their premium location and cost more than $100 each.However, on June 13, 2025just three business days before the ****** was informed that my seats had been changed without my consent. The new seats are located in the 30th row of a corner section on the short side of the stadium, with a value of only $60 per ticket. This is a significant downgrade in both view quality and price.I am extremely dissatisfied with this involuntary seat reassignment. I did not receive the experience I paid for, and due to the last-minute nature of the change, it was practically impossible for me to resell the tickets. I contacted Ticketmaster customer service to request a refund, but my request was denied.I am therefore seeking a full refund for these tickets due to the unjustified downgrade and the lack of equivalent value delivered.

      Business Response

      Date: 06/17/2025

      Hello,

      I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      We have confirmed a refund was issued on June 16, 2025 for order #57-16953/NY1. Please allow 5-7 business days for the funds to reflect your original method of payment used. 

      Thank you for the opportunity to respond and address your concerns.

      Sincerely,

      Consumer Support Team

    • Initial Complaint

      Date:06/14/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ticketmaster over sold post ****** after waiting 6 hours to get in with a paid ticket we were told no more parking and were turned away without a refund if I stole 300 of onto jail but because they have money its ok I want a full refund had 4 tickets

      Business Response

      Date: 06/22/2025

      Hello,

      We are in receipt of your complaint recently submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      Unfortunately, we're unable to locate your order with the information provided. On Saturday, June 14th, we sent you an email seeking additional details, but we haven't received a response.

      Please reply to our email and supply your order number and the email address associated with the purchase to allow us to further investigate your concerns. 

       

      Sincerely,

      Dustin S.

      Consumer Support Team

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