Complaints

This profile includes complaints for Ticketmaster Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Ticketmaster Corp

  9348 Civic Center Dr Beverly Hills, CA 90210-3624

• 

  Ticketmaster

  201 W Baltimore St Baltimore, MD 21201-2501

• 

  Ticketmaster Corp

  1054 James St Syracuse, NY 13203

• 

  Ticketmaster

  220 W 42nd St New York, NY 10036-7200

• 

  Ticketmaster Corp

  2 International Plz Ste 300 Suite 300 Philadelphia, PA 19113-1514

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 6 tickets from Ticketmaster on December 19, 2024, for the ********* World Cup match (*************** vs. *********) on June 22, 2025, at ********************* in *******. I paid a total of $947.16 for 6 seats in Section 309, Row 3 a centrally located section that offered a balanced view of the pitch and was appropriate for the price.On June 11, 2025, I received an email from Ticketmaster informing me that my seats were being reassigned due to stadium optimizations. The email stated explicitly that the new seats would be of the same or better value as the originals.Instead, I was moved to Section 116, Row 30 a lower but far more off-center location that offers a significantly different and less desirable viewing experience. This is not a comparable seat assignment based on sightlines, seating level, or overall experience. The seat reassignment was not optional and no comparable alternative or remedy was offered unless I agreed to pay more.I contacted Ticketmaster customer service. The representative I spoke with acknowledged that I had received downgraded seats but confirmed there was no path for resolution or escalation. The original section I purchased (309) has since been removed from the venues seating chart, so the product I bought no longer exists and what I received is objectively inferior.I am not requesting a full refund. I am requesting a partial refund or account credit to reflect the loss in seat quality and Ticketmasters failure to deliver the same or better seating as promised. Their current policies and no refunds clauses do not justify delivering a product that does not match what was paid for or committed in writing.Ive already contacted Ticketmaster directly without resolution. I am asking the BBB to assist in resolving this matter fairly.

  Business Response

  Date: 06/14/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  We attempted to contact you directly to discuss this matter further. Your order, #**-14314/ATL, is eligible for a refund if you wish. If you would like to continue with an exchange, please contact our **************** at ************ for further assistance. 
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely,
  

  Consumer Support Team

  Customer Answer

  Date: 06/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have plans to see Brand New at ************* on 7/2. I've been planning for myself and a couple friends & have been looking for tickets in various places (though all would come through Ticketmaster eventually). on 6/10, I found a cheap ticket on TickPick that I purchased just to make sure I had something. It was delivered to my TM account on 6/12. On 6/11 I found a better seat on *********** knew it would be good for a friend. It was delivered to my TM account same day. Later on 6/12, GA pit tickets on TM dropped in price & that was what I wanted, so I bought one. Since then, I have gone into my TM app several times to check for the tickets & only the one that I bought directly from TM shows up. As I knew that I had accepted the other 2 tickets, I went on my laptop & looked in my account on my browser. All 3 tickets were there. I tried all kinds of troubleshooting: restarting apps & phones, logging in/out, using WiFi, using cell data, etc. Nothing worked. I would be ok with the tickets only working in my browser except that you CAN'T USE THAT TO GET INTO THE SHOW. On a mobile browser, it tells you you need to download the app. So now I very well might not be able to use these tickets. I used TM chat to try & get tech ************** provide nothing. Despite starting my convo by telling them all the troubleshooting I did, they just tell me to redo it. Then they tell me to wait 24 hrs & if it still doesn't work they'll provide further service. When I told them I've already waited 24 hrs & still need further service, they say to just take my phone to some desk at the venue on day of show, even though earlier on, they told me to make sure I loaded all my tickets to my mobile wallet before getting to the venue (which I can't do without them loading in the app). Not only were they very vague on where this so-called "mobile resolution window" is (never been to this venue), but they refused to provide any technical assistance. So now I have 3 tickets & only 1 usable one.

  Business Response

  Date: 06/17/2025

  Hello,
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  I have reviewed this complaint and the related orders 6-11270/NY8, 3000-0646-5401-8717-0, 3000-0646-9456-7883-0. If you're unable to use the Ticketmaster app to view your tickets, you should use the mobile browser to view all your orders and from there you can save the tickets to your smart phone's mobile wallet. 
  
  Thank you for the opportunity to respond and address your concerns.
  Sincerely
  Aran J.
  Consumer Support Team

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid over $800 for 2 concert tickets in ******* for 6/10/25. Went to the show and had an obstructed view from a sound tent. No where on the tickets was it noted. I never would have paid that much for seats when we could not see a good portion of the * shaped stage. *he performer spent a good amound of time in the area that we couldn't see. I called Ticketmaster and they would not do anything. *hey had no answer for why it was not specified on the ticket.

  Business Response

  Date: 06/14/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  Our apologies for any inconvenience this may have caused. We only guarantee a fan entry into the venue, we do not control what happens once a fan has entered. Any issues during the event should be referred to the venue staff for possible accommodations. Ticketmaster is contracted to sell tickets on behalf of the event organizers. You agree to the terms and conditions when making your purchase. For these reasons we cannot refund your order.
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely,
  

  Consumer Support Team

  Customer Answer

  Date: 06/16/2025

   
  
  Complaint: 23467720
  
  
  
  I am rejecting this response because:

  Ticketmaster should be responsible for disclosing if there is an obstructed view. It stays on their website that they do, but no where at any time did it say it on my tickets. I feel that is very misleading.  I did not buy my ticket from the venue, I bought it from ticketmaster and trusted them to be upfront.  This was a show I was looking forward to for months and the missing view took away from it.  I will be looking into how I move forward on this matter.  Ticketmaster should not be allowed to get away with this.  

  
  
  
  Sincerely,
  
  
  
  Charles Tracey

  Business Response

  Date: 06/23/2025

  Hello Charles,
  

  Thank you for bringing your concerns to our attention. I do apologize that you were not satisfied with the response to your complaint. Regretfully, the event organizers are not offering refunds for this event. We would not be able to assist you with your refund request. 

  Any production set ups that may occur due to the show, should be brought to the attention of Guest Services at the venue if there is an issue with the view of your seats, so they can try to assist you the day of the event. We can only guarantee entrance into the venue. Any issues that occur at the venue needs to be addressed with Guest Services staff.   

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely
  Arlene M.
  Consumer Support Team

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 13, I was attempting to purchase *** **** The Wham Tour tickets for 9.5 hours. I called and spoke to 3 representatives, was on the site and app for hours, different phones, browsers, and multiple people. The club level was NOT available. I made myself clear about that multiple times. The representative told me I could try to purchase some seats and then exchange them. This after they told me wait until later for the site to work. Later never came. I paid $328 for the two tickets to try to exchange. The first rep who refused to allow me to speak with a supervisor stating no one is around, said that she couldnt do it, the tickets had tk be brought online. The second rep who also refused to allow me to speak with a supervisor because, What I am asking for makes no sense and so they wont be able to help you anyway, was able to see the tickets but was telling me that tickets that subtotal is $172 is LESS than tickets with a subtotal of $162. This is unacceptable that the only way to exchange is with a ticket that is MORE, but there are no options when there isnt a ticket that is more. He even claimed there would be a $20 refund to me, I said well you need it for the fees anyway it would be an even exchange. He hung up on me. This is NOT how business is done. If I need help right now, why would a supervisor be calling me in ***** hours?

  Business Response

  Date: 06/15/2025

  Hello, 

  We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

  We are sorry to hear of the trouble you have experienced regarding an exchange. 

  Our records indicate that you were able to complete an exchange for tickets in the Club Level on June 14, 2025.

  Sincerely,

  Meredith M. 

  Consumer Support 

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two complaints regarding the ******************* and ride tickets. First 4 shuttle tickets were purchased for an event on June 10th. When purchased for *********** location, I was sent Chatsworth, when I got on the phone with Ticketmaster they said Chatsworth was the only location they were offering on there end. I was denied a refund, days later I was able to purchase ********. They refused to refund me or switch locations.I had two shuttle tickets for yesterdays even June 12th. I bought 5:00pm tickets and when I went to the ******** location busses were already gone, saying they left earlier. I missed the shuttle.The previous even on June 10th had shuttle time change and I was sent 3:30 pm tickets so I knew to be there early. Yesterdays June 12th event did not do that. How do I have a ticket for a time they are not honoring!? We saw 3 busses leave. Website states shuttle runs an hour before showtime, which was 7:30 pm

  Business Response

  Date: 06/13/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  Full refunds have been issued to orders #9-20627/LA2 and #**-49586/LA2. Please allow 5-7 business days for the funds to reflect your original method of payment used. 
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely,
  

  Consumer Support Team

  Customer Answer

  Date: 06/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: June 13th, 2025 My original issue was that I wasn't able to access my "Fan Wallet" (my payment methods) in the Ticketmaster app. No matter what I did, I would receive a "Not authorized to perform this operation" error. I didn't have a VPN or proxy on, tried wifi and mobile data, force stopping, checking for an app update, etc... Nothing helped. I'm trying to access it so that everything moves quickly and smoothly for an upcoming ********** I contacted Ticketmaster over the phone. I was on hold for almost exactly an hour before someone answered. No problem, even if frustrating. He had me give him my email and then verbally repeat a verification code sent by text. He asked me to try again. Still, same error. He put me on hold again for another 10 or so minutes. He asked me to try again when I returned. When I said it didn't work? He stopped responding. He didn't put me back on hold, he just... went and stayed silent. I asked multiple times if he could hear me, told him I couldn't hear him, etc... I was not rude or harrassing at any point. I could hear rustling at one point, so I know the call was still connected. And I have unlimited calling, so it wasn't forced quit by my phone company. I waited approximately 5 minutes (in which no response) before hanging up. I still can't access my financial information on the Ticketmaster app.

  Business Response

  Date: 06/14/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  Apologies for any inconvenience caused. Please note that if you are unable to book in a presale that tickets are always limited availability and having access to the presale never guarantees tickets. When you're ready to buy tickets to your next event on Ticketmaster, take a look at these top tips for a great experience.

  Before the presale begins, sign in or create a Ticketmaster account. Have your password handy or reset it in advance to avoid any delays. Ensure your billing and delivery details are up to date. Have a back-up plan if the show you wanted sells out, have a second venue or date in mind to book! Double-check your time zones to make sure youre selecting your desired event and venue. Download the Ticketmaster app so you can manage your tickets from your device.
  

  During the presale, avoid ticket cancellations by following the tickets per person limit. Review the venues age restrictions to make sure young fans can attend. Save time during the onsale by searching for the Best Available ticket. This filter will scan all sections and prices to provide you the best ticket option at that time, pending availability. Dont look like a ticket bot! It may result in you being blocked for a period of time and unable to shop for tickets. Stay within one browser window and on a single device or it may result in errors. Dont refresh your browser multiple times for multiple ticket searches. Turn off your VPN, Apple Private Relay and other proxy servers.
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely,
  

  Consumer Support Team

  Customer Answer

  Date: 06/14/2025

   
  Complaint: 23465924
  
  I am rejecting this response because while I appreciate the tips, you did not address my issues at all.  The problem is not with the presale, it is with the fact that I cannot access my financial information on the Ticketmaster app, and then when I called your support number for help, I was ghosted after over an hour of waiting on the line for no reason given.  I STILL cannot see my saved payment methods.
  
  Sincerely,
  
  ****** *****-********

  Business Response

  Date: 06/17/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  Below are further troubleshooting steps that should resolve the matter.

  Stay within one browser window and on a single device.
  Sign out from all browsers and devices and clear your browser's history and cookies.
  Disable third-party browser extensions.
  User your carriers data network instead of large public wifi networks, such as coffee shops.
  Try using ****** Chrome Incognito mode.
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely,
  

  Consumer Support Team

  Customer Answer

  Date: 06/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I fixed the issue by myself through means you did not list.
  
  Sincerely,
  
  ****** *****-********

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My event was cancelled and I never received a refund. I was told it would take up to 21 days it has now been over a month. When called about the issue I could not speak to a manager and there was no confirmation I could be given as to why my refund didnt go through. Seems very illegal to pocket money for an event/service that was not rendered.

  Business Response

  Date: 06/13/2025

  Hi *********,

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.

  I apologize for the frustrations you have encountered with obtaining a refund for this cancelled event. 

  I have processed the refund for order 29-39764/DET. You should see the refund of $199.25 within 5-7 business days to the method of payment you used when purchasing.

  Thank you for the opportunity to respond and address your concerns.

  Sincerely,
  ******* K
  Consumer Support Team
  
  

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am filing this complaint against Ticketmaster regarding the purchase of tickets for the upcoming ***** **** Wishbone Tour. I am urgently requesting a full refund for my ticket order, which includes VIP packages with significant monetary and experiential value.Unfortunately, I am no longer able to attend the event due to a relocation abroad, which is beyond my control. Given the nature of this circumstance and the high cost associated with these VIP tickets, I believe a refund is both reasonable and justified.I attempted to resell the tickets through Ticketmaster's platform, but I was extremely disappointed and frustrated to discover that the resale value offered is far below what I originally paid. The resale pricing is not only unfair but fails to reflect the premium nature of the VIP experience, which includes exclusive benefits not transferable or resellable in any meaningful way. As a loyal customer, I find **********************'s inflexible refund policies and poor resale infrastructure exploitative. I am not asking for store credit or a partial refundI am asking for a full monetary refund for services I cannot receive and cannot fairly transfer. This situation feels like a penalty for circumstances beyond my control, and I find that unacceptable.I have reached out to Ticketmaster directly but have been unable to resolve this issue satisfactorily. I hope that escalating this matter through the BBB will help bring about a more just resolution.Desired Resolution:?A full refund for the cost of my tickets and VIP package, totaling $724.91, returned to my original method of payment.Thank you for your attention to this matter. I look forward to a prompt and fair resolution.

  Business Response

  Date: 06/13/2025

  Hello,
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  I have reviewed this complaint and the related orders 25-12070/CAR & 24-34293/CAR for ***** **** VIP ticket packages. We checked with the event organizers and received approval for a one-time courtesy refund. Both of your orders have been canceled and refunded in full and the credits will be processed back to your card used for each purchase within 5-7 business days. 

  24-34293/CAR: refunded in the amount of $411.52
  25-12070/CAR: refunded in the amount of $313.39
  
  Thank you for the opportunity to respond and address your concerns.
  Sincerely
  Aran J.
  Consumer Support Team
  

  
  

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold my concert tickets on Ticketmaster, but I still havent received the payment even though it has been over six months. I have called customer service countless times and sent multiple emails, but the issue remains unresolved.

  Business Response

  Date: 06/22/2025

  Hi Lifen,

  As we discussed, I have refunded 61-25290/NCA and will be sending the rest in a gift card to you. This will settle the payment for selling your tickets. I apologize it has taken so long to take care of this issue. 

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two tickets were fraudulently transferred out of my daughters Ticketmaster account. We have been trying to contact Ticketmaster since Saturday 06/07 using phone calls, chat, and email and no one has answered a call or replied back to us. We found the fraud line and called them and left multiple voice messages with no response. We need someone at Ticketmaster to contact us to resolve the issue. The complaint is about the fact that they have security issues and accounts are being hacked and tickets stolen yet they make it impossible to speak to someone.

  Business Response

  Date: 06/12/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  Apologies for any inconvenience you may have experienced. After further review, it appears you have spoken with a Fraud Agent directly. The tickets in order #****-0575-9251-2835-0 were not transferred out of your account within our systems. You will need to contact your point of purchase for further assistance regarding new tickets or a refund. 

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely,
  

  **** *.
  

  Consumer Support Team