Complaints

This profile includes complaints for Ticketmaster Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Ticketmaster Corp

  9348 Civic Center Dr Beverly Hills, CA 90210-3624

• 

  Ticketmaster

  201 W Baltimore St Baltimore, MD 21201-2501

• 

  Ticketmaster Corp

  1054 James St Syracuse, NY 13203

• 

  Ticketmaster

  220 W 42nd St New York, NY 10036-7200

• 

  Ticketmaster Corp

  2 International Plz Ste 300 Suite 300 Philadelphia, PA 19113-1514

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had resale tickets Ticketmaster posted on their website. My tickets were posted but did not sell according to them. The concert I went to was reported as 100% sold out and I could see patrons in the seats I was selling. I don't know how Ticketmaster was able to make my tickets available for use by the arena without my compensation. If the seats were used by someone else, how was I not able to get paid for the use of them when I owned the tickets. Ticketmaster's resale practices are unjust in general because they offer "instant" sale options at a much lower price than the original price of the ticket. Ticketmaster also does not reimburse for service fees, so when listing the tickets for resale, you lose the service fee. If you are attempting to recoup your service fee on the resale market, the ticket price must be listed for well above the amount the ticket originally cost. Then if one were to buy a resale ticket they charge the service fee again, so now the company has been paid twice for a service fee.

  Business Response

  Date: 06/10/2025

  Hello, 

  We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

  Regrettably, the tickets you had posted on P4A9D-6B3 did not sell. The posting expired at 8PM on the day of the show. If the tickets had sold, you would have been notified via email. Additionally, there were no scan attempts for these seat locations. If people were sitting in the seats, it's only because there no other fans were sitting in them. 

  Sincerely,

  ******** *. 

  Consumer Support 

   

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought tickets for ******* concert on August 16th in ******* in advance. Firstly, the problem is that the price in advance was significantly more expensive than the regular price. Also, I can't go to the concert because I'm away on family business at the time, which I only found out about later, and I won't be able to attend the concert. When I wrote to support, I was just referred to the promoter, and the promoter referred me to the seller (Ticketmaster), and so on. I spent a total of 540 on them, and now it would theoretically only be 460. But as I mentioned, I can't attend the concert at all, so I need a full refund. There are two seats in the lower tier.

  Business Response

  Date: 06/10/2025

  Hello, 

  We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

  We are based in the ******************;and only have access to orders placed for events in the ************* and ******. We have forwarded your complaint to our team in ******* and asked them to contact you. In the meantime, if you have questions, you can reach out to them directly for assistance from your Ticketmaster account. 

  Sincerely,

  ******** *. 

  Consumer Support 

  Customer Answer

  Date: 06/10/2025

  
  Complaint: 23445963
  
  I am rejecting this response because:
  You have to Connect with Ticketmaster in *******, because the answer was that the Company you wrote to is online responsable for Concerts in the *** and ******. My Ticket was bought in ******* for a ***** concert in *******, so Ticketmaster ******* has the responsibility for my issue. 

  Thanks for your help.
  Sincerely,
  
  ******* *********

  Business Response

  Date: 06/12/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  It appears an agent from Ticketmaster Germany has contacted you directly and assisted with this matter. 
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely,
  

  **** *.
  

  Consumer Support Team

• Initial Complaint

  Date:06/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ticketmaster is CURRENTLY falsely advertising the CONCACAF Gold Cup tickets. They are specifically saying to come to watch ********* Pulisik and has NOT been planning to play in the tournament for quite a while and is NOT on the published roster for the tournament.

  Business Response

  Date: 06/10/2025

  Hello, 

  We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

  Please the see the link below from our website for this event: 

  ***********************************************************

  Nowhere is Ticketmaster warranting the inclusion of any particular player. 

   

  Sincerely,

  ******** *. 

  Consumer Support 

   

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction:February 5, 2025 The amount of money you paid the business:$3,003.48 What the business committed to provide you:Ticketmaster committed to provide valid tickets for *** ******: After Hours Til **** Tour with Playboi Carti and **** **** on August 30, 2025, at *********** in *******, ***What the nature of the dispute is:I am requesting a refund for my tickets. After purchasing tickets for the August 30 date, I later discovered that a second concert date was added for this same tour with significantly cheaper tickets available, even in comparable sections. Additionally, Ticketmaster has released more tickets for the original August 30 date at a lower price than what I originally paid, which is unfair to early buyers. Ticketmaster has refused to issue refunds, only offering the option to resell tickets, which is not a guaranteed solution and forces consumers to absorb potential losses due to their own price adjustments and added show dates. This feels like deceptive and unfair pricing.Whether or not the business has tried to resolve the problem:I contacted Ticketmaster support and was told that no refund could be provided and that I could try to resell the tickets instead. I believe this is an unfair and unethical business practice, especially considering the significant drop in pricing after my purchase and the lack of refund options.If the issue involves advertising, when and where the ad was seen or heard:Not applicable.Desired Outcome:I am seeking a full refund of $3,003.48 to my original method of payment due to the unfair price changes and lack of transparency around refund and resale policies.

  Business Response

  Date: 06/10/2025

  Hello, 

  We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  Unfortunately, we are unable to offer courtesy refunds. The face value price of tickets is determined by our clients. In most circumstances, face value prices are set at the time of the initial on-sale and stay the same until the event occurs. However, prices can be adjusted up or down after the tickets go on sale, prices may also vary. When an order is placed through the Ticketmaster website, it is a requirement that our Purchase Policy & Terms of Use are agreed to, including Section 11, titled Refunds, Credits, and Exchanges. Paragraph 6 outlines the following:   We may occasionally offer tickets at a discount after the original on-sale date and will not refund the difference between the original price and the sale price. 
  

  Please refer to our purchase policy, linked below, for additional information:

  ****************************************** n-us/articles/10465798887953-Purchase-Policy

  Sincerely,

  ******** *.

  Consumer Support

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23445189
  
  I am rejecting this response because:
  
  I understand Ticketmaster's Purchase Policy; however, this complaint is not about a simple price drop or standard buyers remorse.
  The nature of my complaint is that Ticketmaster added an additional concert date after my purchase, which directly and unfairly impacted the value of my original tickets. Additionally, Ticketmaster released new blocks of tickets for the same original date I purchased at significantly lower prices well after my purchase. This is a clear case of unfair and deceptive pricing practices, not a post-purchase sale or standard price fluctuation.
  Ticketmasters current policy forces consumers into a position where their tickets are worth far less on Ticketmasters own resale platform a platform Ticketmaster profits from through additional fees with no guarantee of recouping the original cost. The company is creating artificial scarcity at first, then undermining early purchasers by releasing more tickets and cheaper tickets later.
  In this situation, I am not simply requesting a refund because prices dropped I am requesting a refund due to these manipulative business practices that harmed me financially and eroded the value of my original purchase through Ticketmasters actions after the fact.
  I would like this complaint to remain open, and I continue to seek a full refund of $3,003.48 to my original payment method.
  
  
  Sincerely,
  
  **** *******

  Business Response

  Date: 06/12/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  Apologies for any inconvenience you may have experienced. Standard tickets sold on Ticketmaster are owned by our clients (venues, sports teams, or other event promoters) who determine the number of tickets to be sold and set the face value price. They also determine if additional shows will be added to a tour and when. 

  You selected tickets for certain seats to a certain date and was shown the price for those tickets. You then chose to enter your payment details and complete the purchase. Our Purchase Policy remains in effect, and we will not be able to cancel or discount your order. Ticketmaster is contracted to sell tickets on behalf of the event organizers who sets the rules for refunds. Unfortunately, the Event Organizer for this event is not authorizing us to issue refunds. For these reasons we cannot refund your order.

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely,
  

  **** *.
  

  Consumer Support Team

  Customer Answer

  Date: 06/17/2025

   
  Complaint: 23445189
  
  I am rejecting this second response from Ticketmaster.
  
  While I understand that Ticketmaster is contracted to sell tickets on behalf of event organizers and that the Purchase Policy outlines refund limitations, this issue extends beyond standard refund terms. My complaint is about unfair business practices and deceptive pricing, not a buyers remorse issue or a typical price drop.
  Here are the facts:
  I purchased tickets for The Weeknds August 30, 2025, show on February 5, 2025, for $3,003.48.
  After this purchase, Ticketmaster and/or the event organizer added a second concert date for the same city and artist, offering comparable tickets at a significantly lower price.
  Furthermore, Ticketmaster released more tickets for the original August 30 show at even lower prices than my original purchase devaluing my purchase and creating an unfair and unregulated pricing environment.
  At no point was it disclosed that new dates or cheaper blocks would be released after initial sales, leaving early buyers at a disadvantage with no option for recourse.
  Ticketmaster facilitates and profits from a resale platform, yet leaves consumers with the burden of trying to sell tickets that have been devalued by Ticketmasters own actions. This undermines consumer confidence, and their repeated copy-paste responses do not address the core ethical concern.
  I am again requesting that this complaint remain open. I am not satisfied with the companys resolution, and I continue to seek a full refund of $3,003.48 due to manipulative and unfair pricing strategies that occurred after my purchase not at the point of sale.
  
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have **** ***** tickets that were sold on April 21 2024 and for the last year and 2 months Ticketmaster has repeatedly saying a cheque would be sent in the mail. Most recently in May I spoke with a representative who called me and said a cheque would arrive by the end of the month. Still nothing. I have been more than patient, continued to attend ticketmaster/livenation concerts and the continue to hold money i am owed for over a year.

  Business Response

  Date: 06/10/2025

  Hello, 

  We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

  We are sorry to hear of the issues you have experienced with receiving your payout for Posting P4868-ED4. 

  Our records indicate that we contacted you on June 9, 2025 and issued the payout of $470.00 to your **** card. You should see the credit posted to your card within 3-7 business days. 

  Sincerely,

  ******** *. 

  Consumer Support 

  Customer Answer

  Date: 06/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. ********************** after 14 months has finally owned it. It is indescribably frustrating how the last 14 months has transpired regarding this. Ill accept it as frankly I want to move past this however Ticketmaster should be gracious I have not pushed further. 
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ticketmaster lowered the prices of the tickets to *** ***** ******** concert at the ******************* on August 21, 2025 after the Artist Pre-Sale. I purchased 4 tickets during the Artist Pre-Sale on March 27, 2025 in section 126, row 7 for $216.60 each and currently (June 9, 2025) Ticketmaster has tickets in section 126, row 9 for $143.25 each. They do not allow for any returns or exchanges and it is unfair for the consumer to have paid early for a ticket for a higher price, and then when the price is lowered, is unable to get a refund or an exchange.

  Business Response

  Date: 06/09/2025

  Hello, 

  We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

  Unfortunately, we are unable to offer courtesy refunds. The face value price of tickets is determined by our clients. In most circumstances, face value prices are set at the time of the initial on-sale and stay the same until the event occurs. However, prices can be adjusted up or down after the tickets go on sale, prices may also vary. When an order is placed through the Ticketmaster website, it is a requirement that our Purchase Policy & Terms of Use are agreed to, including Section 11, titled Refunds, Credits, and Exchanges. Paragraph 6 outlines the following:   We may occasionally offer tickets at a discount after the original on-sale date and will not refund the difference between the original price and the sale price. 
  Please refer to our purchase policy, linked below, for additional information:

  ****************************************** n-us/articles/10465798887953-Purchase-Policy

  Sincerely,

  ******** *.

  Consumer Support 
   

   

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets to see ******* perform in ****** on June 16th. I did not get insurance because I fully intended to go but unfortunately I can't because of a family emergency. My father has been diagnosis with and aggressive cancer and the doctor's are saying he has little time left. I have now become a full time caregiver and this year has really shaken me up. I'm am asking for a full refund of my tickets. My Tickets were ****** pounds which is $438.45 in USD. I read the fine print and understand the refund policy. However I did not expect to be sitting by a hospital bed throughout this year. I have had them up for resell but no one is buying them. Please help as I am a full time caregiver to my father.

  Business Response

  Date: 06/10/2025

  Hello, 

  We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

  We are based in ***************** and only have access to orders placed for events taking place in the ************* and ******* 

  We have forwarded your complaint to our ******************* for assistance. In the meantime, if you need assistance with your order, please reach out to **************** from your ********************** ************** account. Please see the link below for how to contact them: 

  ****************************************************************************************

  Sincerely,

  ******** *. 

  Consumer Support 

   

  Customer Answer

  Date: 06/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to **** will be reaching out to the **************.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday, June 2, I went on to the Ticketmaster website to purchase tickets for the ******* ****** Live! event that was happening at the ***************** in ********* ********* for November 22, 2025 at 3pm. I found the date I wanted and clicked the "buy Tickets" button. I then proceeded to pick out tickets, added them to my cart, and purchased. To my horror, I received Tickets to the ******* ****** Live! event in *************** scheduled for November 13th. I quickly went back through thinking I made an error and found that the button for the Milwaukee event took you to the *************** event even though it was not clearly identified. That left me with two dilemmas as this was a gift for my wife for her birthday. 1. I had now purchased tickets for an event I did not want due to ticketmaster having an error on their webpage. 2. It wasnt possible due to this problem for me actually to buy the tickets I wanted for my wife's gift. I reached out to ticketmaster immediately and after waiting ************************************************************************************** a refund. That was crazy to me. Secondarily after alot of back and forth they never even wanted more information about the bad link until ultimately he sent me a link to the proper event through the chat. I have subsequently seen that they did fix the problem. However, this error was in no part due to anything done by me or the event. It was a ticketmaster issue. The chat agent said that someone would reach out to me in ***** hours and that never happened.

  Business Response

  Date: 06/09/2025

  Hello, 

  We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

  We are sorry to hear that tickets were purchased for the incorrect city and state on order 25-29679/CH2.

  Ticketmaster is contracted to sell tickets on behalf of the Event Organizers. We reached out to the event organizer on your behalf regarding the refund request as they set the rules for refunds. We were able to obtain authorization to refund your order. You can expect to see a full refund of $252.80 on your original method of payment within 3-7 business days. 

  Thank you for the opportunity to respond and address your concerns.

  Sincerely,

  ******** *. 

  Consumer Support 

  Customer Answer

  Date: 06/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is not a duplicate complaint. I need help. This is a second complaint against Ticketmaster. The first one was made regarding a hack of **** ******* Tickets which was resolved. This is a subsequent request regarding the illegal hack and transfer of ******** tickets. To date, I have not heard from Ticketmaster regarding the fraud escalation. Three separate event tickets were hacked. One event has been reactivated. However, one event has not yet been reactivated and I have not heard anything regarding the fraud escalation. The third event has passed and I need a refund.I need a callback from the Ticketmaster ***************** I have left numerous calls and they do not return of phone calls.

  Business Response

  Date: 06/09/2025

  Hello, 

  We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

  We are sorry to hear of the bad experience you've had with your tickets on order 32-37277/FLO. 

  We see that your concerns have been brought to the attention of our Fraud Prevention team and that they are reviewing the matter and will reach out before the event. If you need to reach the **************** directly, you may call **************.
  
  If you haven't already done so, please update your email password (which is where most of these issues originate) as well as your Ticketmaster password. Anyone who can gain access to your email can put your tickets at risk. It is important to select strong passwords that are not used across different accounts. This will help when we restore your tickets to keep them safe.

  Sincerely,

  ******** *. 

  Consumer Support 

• Initial Complaint

  Date:06/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction 10/25/2024 tickets for ********* concert in ***************** on June 6, 2025 (date of the event)cost of the tickets $356 per ticket. I purchase 3 tickets for a total of $1231.10 including fees and taxes. tickets where for section 121, row 4, seats ***** and 13. When I purchase the tickets, no where was mention that the view was going to be totally blocked by a tent which didn't allow us to see ******* or the show at all. we had to see the show in the TV screen because the view was totally blocked for the entire concert. there was not a disclosure that would advise this total block view, because it was not even partial view. For the price I paid I was supposed to get a good view of the stage and the artist. we didn't enjoy the concert and lost time trying to find a solution to the problem. Not enough personnel helping to accommodate and with no solution to our problem at all.I would like a refund of the money I paid because I feel it is unacceptable to make fans pay for a seat with a view that was not what was advertise in the map.

  Business Response

  Date: 06/09/2025

  Hello,
  
  I am in receipt of your recent complaint to the Better Business Bureau. Our apologies for any inconvenience this may have caused.  thank you for bringing your concerns to our attention.  If there was an issue with the view you would have needed to have spoken with ************** on the night of the show.  Ticketmaster does not own the tickets we sell, as we are contracted to sell and fulfill ticket orders a specific way.  Unfortunately we will not be able to refund the whole order.  As a 1 time courtesy, we have refunded the Ticketmaster fees attached to the order 55-33078/FLO.  Please allow 5-7 business days for the amount of $158.10 USD to credit back to the **** ending in 7540
  
  
  
  
  Thank you for the opportunity to respond and address your concerns.
  
  
  Sincerely,
  Consumer Support Team