Complaints

This profile includes complaints for Ticketmaster Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Ticketmaster Corp has 64 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Ticketmaster Corp

  9348 Civic Center Dr Beverly Hills, CA 90210-3624

• 

  Ticketmaster

  201 W Baltimore St Baltimore, MD 21201-2501

• 

  Ticketmaster Corp

  100 College Pkwy Ste. 250 Williamsville, NY 14221

• 

  Ticketmaster

  220 W 42nd St New York, NY 10036-7200

• 

  Ticketmaster Corp

  101-3515 Thatcher Ave. Saskatoon, SK S7R 1C4

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi. I appreciate your help for raising a complaint to Ticketmaster and hopefully gain resolution and a small amount of compensation for the misleading, frustrating and disappointing experience we had at the ******* Cowboy ****** Concert on 5/7/25.We purchased 4 tickets through the Artist presale on 2/11. We paid $2,441.80 for the ************ show in Sec 343, Row 1, Seat 14 - 17. The tickets were purchased for a friends birthday, so we were not expecting the disappointment we had with our seats having an obstructed view for the bulk of the show. I'm happy to provide photos to show how a lighting structure obstructed our view from the exact point on the stage where ******* was performing. Historically, when purchasing via Ticketmaster, there's usually messaging or some kind clearly stating an obstructed or partially obstructed view. Had I know that this could even be a potential, I would not have purchased the tickets. I reached out to Ticketmaster the following morning (5/8) to raise a complaint. In fact, I tried getting in touch with Ticketmaster during the performance but my husband asked me not to as I was missing the show. I subsequently emailed and had multiple phone conversations with Ticketmaster, one in which the support member verbally berated me, only to receive rejections of my request after asking for the issue to be further raised. By the time I received my last email rejection from them on June 5, I was compelled to reach out to the Better Business Bureau and advised Ticketmaster that this was my next step. I'm happy to provide more documentation should it be helpful but the email thread with Ticketmaster included 20 messages. Their support continues to cite terms of use at purchase and that it was a final sale, claiming they're not at fault and it should be the concert promoter. I firmly disagree and believe the fault remains with the distribution channel and inaccurate messaging/advertising and I'm hoping you can help me with my efforts.

  Business Response

  Date: 06/09/2025

  Hello,
  
  I am in receipt of your recent complaint to the Better Business Bureau. Our apologies for any inconvenience this may have caused.  thank you for bringing your concerns to our attention.    We understand that youre looking for a resolution in the form of a refund. Ticketmaster sells tickets on behalf of Event Organizers, who set refund rules. The Event Organizer for this event is not authorizing us to issue refunds.
  
  
  
  Sincerely,
  Consumer Support Team

• Initial Complaint

  Date:06/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased six tickets through Ticketmaster for the ****** ************ ********* concert at ************ on May 17, 2025 (Order #**-31579/ARZ). When selecting seats online, I believed I had chosen six tickets in the same row. Upon arriving at the venue, I discovered the seats were scattered across multiple rows. This created a serious accessibility issue for my Father, who is handicapped and requires accommodations.Since the event was not sold out, I had to purchase a second set of tickets onsite to ensure we could all sit together. This resulted in paying for the concert twice, a financial and emotional burden, especially since the concert was a gift to my mother and sisters for Mother's Day and for my Fathers birthday.I contacted Ticketmaster requesting either a refund or credit for the original set of tickets. They acknowledged the seating discrepancy and the inconvenience but denied my request, citing the event organizers refund policy. They also stated no one, even in escalation, could override that decision.I am requesting BBBs help in obtaining a resolution, as I feel this was an honest mistake caused by unclear seat listings, and the additional expense was only made to ensure proper seating for a handicapped family member. I have documentation of both purchases.

  Business Response

  Date: 06/17/2025

  Hello ******,
  

  Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related order, 58-31579/ARZ. I do apologize about the issue with your tickets on your order not being all together. I have refunded your order for the full amount. Please allow about 5-7 business days for the funds to reflect on your credit card. 
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely
  ****** *.
  Consumer Support Team
  

  
  

  Customer Answer

  Date: 06/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******** **

• Initial Complaint

  Date:06/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 3 tickets to the Shakira *** mujeres ya no lloran Tour on December ******* for $385. When we purchased the tickets we knew the seats were high up but we assumed wed be able to view the event. When we arrived we were not able to see it as the only screen to see the artists in large was out of view and none of the stadium screens were on which meant no one in our section could see anything. In addition the speakers were all facing away from us which made it extremely hard to hear the performance at all.

  Business Response

  Date: 06/09/2025

  Hello, 

  We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

  Unfortunately, we are unable to offer a courtesy refund.  Ticketmaster sells tickets on behalf of Event Organizers, who set the refund rules. Our role is to facilitate ticket sales, and we must adhere to the policies established by the Event Organizer who is not allowing us to process refunds for this event.  Any issues that occur at an event need to be raised with ************** or the ********** while at the event, so they can accommodate you. 

  Sincerely,

  ******** *. 

  Consumer Support 

• Initial Complaint

  Date:06/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear *********** need assistance regarding a serious financial loss related to my inability to attend the ********* World Cup match between ************ and *********** on 14 June 2025 at ***************** in *************, ***Details of the Situation:I purchased two sets of tickets through Ticketmaster for this event:2 tickets for a total of USD $758.40 (Order #**-27981/FLO)2 tickets for a total of USD $1,185.00 (Order #**-27332/FLO)The total amount paid: USD $1,943.40 The purpose of our trip to the *** was solely to attend this match. We used this as part of our **** application to the **** embassy.Unfortunately, our **** **** applications were rejected, despite providing all necessary documentation, including proof of ticket purchase.Since then, the price of the same tickets has dropped dramatically, with similar seats now listed on the official website for as low as USD $61 each.Ticketmaster informed me that refunds or resale options are not available, and I should contact the event organizer directly.Request for Resolution:Given that:The **** denial is beyond our control and directly tied to the purpose of our ticket purchase;There has been an 82% price drop in tickets;There are no refund or resale options offered despite exceptional circumstances,I respectfully request A full refund of the original ticket purchases (USD $1,943.40), or .I can provide:Official **** rejection documents from the **** embassy,Ticket purchase confirmations and receipts,Screenshots showing the drastic ticket price change.This situation has caused us a financial loss of nearly $2,000, with no clear remedy available. I trust that ****, Ticketmaster, and the event organizers will consider the unique nature of this issue and help find a fair and humane solution.Please advise on how we may proceed, and kindly confirm receipt of this email.Thank you for your time and understanding.Sincerely,***** ******** ?? **********************

  Business Response

  Date: 06/09/2025

  Hello,
  
  I am in receipt of your recent complaint to the Better Business Bureau. Our apologies for any inconvenience this may have caused.  thank you for bringing your concerns to our attention.    Unfortunately, we are unable to offer courtesy refunds. The face value price of tickets is determined by our clients. In most circumstances, face value prices are set at the time of the initial on-sale and stay the same until the event occurs. However, prices can be adjusted up or down after the tickets go on sale, prices may also vary. When an order is placed through the Ticketmaster website, it is a requirement that our Purchase Policy & Terms of Use are agreed to, including Section 11, titled Refunds, Credits, and Exchanges. Paragraph 6 outlines the following: We may occasionally offer tickets at a discount after the original on-sale date and will not refund the difference between the original price and the sale price.
  
  Please refer to our purchase policy, linked below, for additional information:
  
  
  **************************************************************************************
  
  
  
  If you have any further questions, please let us know.
  
  Sincerely,
  Consumer Support Team
  

• Initial Complaint

  Date:06/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Ticketmaster regarding their refusal to refund gift cards I purchased solely to attend a now-cancelled ***** ************* ***** concert. While the credit card portion of the ticket order was refunded, Ticketmaster has refused to refund the gift card portion despite prior assurance from one of their representatives that a refund would be possible after the credit card refund processed.On May 25th, I spoke with a Ticketmaster agent via live chat who told me the gift card refund could be escalated to a higher team once the credit card portion had been returned. Following this guidance, I reached out again after the refund was posted, but a different representative denied that any refund was possible and disconnected the chat abruptly when I asked to escalate the matter.I understand that Ticketmaster gift cards are typically final sale. However, these were only purchased for this specific event, and I relied on the guidance of the first support agent when making that decision. This conflicting information and unprofessional service have left me without fair resolution for a cancelled event I no longer have access to.I am requesting:- A refund to my original method of payment for the gift cards:CND6MBY6AU and CND6MBY7NB - A review of the conflicting information and poor conduct of the second support representative.- Escalation to a supervisor or appropriate internal team, as originally promised.I have retained screenshots of both conversations and have attached them here. I simply want Ticketmaster to honor what was promised to me and to resolve this fairly.

  Business Response

  Date: 06/09/2025

  Hello Geneva,
  

  Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related order, 43-16806/NY1. I do apologize about the issue with your refund and the Ticketmaster gift card. 

  When you make a purchase using a Ticketmaster gift card and an event is canceled, the refunds go back to the gift card used for the purchase.

  I was able to make a new order for you, in case you did not keep the Ticketmaster gift cards used to make the purchase. I will reach out to you personally to provide you with the new order number and delivery details.   

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely
  ****** *.
  Consumer Support Team

  Customer Answer

  Date: 06/09/2025

   
  Complaint: 23440690
  
  I am rejecting this response because:

  The issue is that the customer service *** I spoke to informed me that I could have help from a higher team to receive a refund for the gift cards. I purchased the gift cards to use for this event, otherwise I would not have purchased them. I want to return the gift cards and receive the funds back, which the ***resentative said was possible, as you saw in the screenshots I provided. I no longer have use for $775 worth of Ticketmaster gift cards. Clearly this is an extenuating circumstance as the event was cancelled. We would not be in this situation if the event were still going to take place.

  
  Sincerely,
  
  Geneva Eng

  Business Response

  Date: 06/12/2025

  Hello Geneva,
  

  Thank you for bringing your concerns to our attention. I do apologize that you were not satisfied with the response to your complaint and that the customer service agent advised you that a higher team would help you with a refund on the gift cards. I will be reaching out to the agent's supervisor that you spoke with so they can have this agent refreshed with information on Ticketmaster gift cards. 

  Unfortunately, refunds are not offered for gift card purchases. Since the event was canceled and the order refunded, we can only refund back to the method of payments used for the purchase. I have already reissued the Ticketmaster gift card back to you for the amount of $775.00. 

  I am providing you links to Gift Cards Terms of Use and our Purchase Policy, for you to look over. 

  ********************************************************************************************

  **************************************************************************************

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely
  ****** *.
  Consumer Support Team
  

  
  

• Initial Complaint

  Date:06/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased tickets to a concert through Ticket Master on February 22. The concert advertised as *** ****, Big x the plug and NLE Choppa. Just this past week big x the plug and NLE Choppa have dropped off this tour. They were the sole reason we purchased the tickets. We reached out to Ticket Master for a refund but have been unsuccessful.

  Business Response

  Date: 06/09/2025

  Hello, 

  We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

  Ticketmaster is contracted to sell tickets on behalf of the event organizers, who set the rules for refunds. Unfortunately, the event organizer for this event is not authorizing us to issue refunds as all supporting acts are subject to change/cancel without notice. 

  Please review #9 under our Purchase Policy, which states: Opening acts, guests, or undercards (each an “Opening Act”) may sometimes tour with headlining performers. We are not always made aware of Opening Acts or the length of their performances. Opening Acts, as well as festival performers, are subject to change or cancelation at any time without notice. No refund will be owed if an Opening Act or festival performer is changed or canceled.

  https://help.ticketmaster.com/hc/en-us/articles/10465798887953-Purchase-Policy

  If you no longer want to attend the event, we can only recommend that you attempt to resell the tickets to recoup the funds, or transfer them to a friend/family member. 

  Sincerely,

  Meredith M. 

  Consumer Support 

  Customer Answer

  Date: 06/09/2025

   
  
  Complaint: 23440659
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  Stephen Pardue

  Customer Answer

  Date: 06/11/2025

  I purchased tickets with my money to see a particular artist.  As a consumer, I deserve to be represented better by Ticketmaster.  Without the consumer, you don't have a business.

  Business Response

  Date: 06/12/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  Our apologies for any
  inconvenience this may have caused. When purchasing tickets, you agreed to
  our Terms
  of Use, including our Purchase
  Policy  which states that opening acts, as well as festival
  performers, are subject to change or cancelation at any time without notice. No
  refund will be owed if an Opening Act or festival performer is changed or
  canceled.
  

  Ticketmaster is contracted
  to sell tickets on behalf of the Event Organizers who sets the rules for
  refunds. Unfortunately, the Event Organizer for this event is not authorizing
  us to issue refunds. For these reasons we cannot refund your order.
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely,
  

  Iris G.
  

  Consumer Support Team

• Initial Complaint

  Date:06/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Summary:I overpaid 75% for concert tickets and Ticketmaster is refusing a refund, downgrade, or fair exchange, despite continued price drops and no support.Complaint Detail (under ***** characters):I purchased two floor tickets for The Weeknds Boston show on June 10, 2025, through Ticketmaster pre-sale for over $1,100. I believed they were in high demand. However, the same floor seats are now selling for under $200 each through Ticketmasters own site a 75% price drop.I contacted Ticketmaster three times requesting a refund, exchange, or credit. I was told I could only exchange my tickets if I selected seats of equal or greater face value which no longer exist. Because of this policy, I cant downgrade, refund, or even resell the tickets because nobody will pay the original price while cheaper options are listed directly on Ticketmaster.This is not a case of buyers remorse or price comparison. This is a failure of fair policy and customer support. Their policy punishes buyers for purchasing early and offers no recourse. I feel trapped with overpriced tickets and no support or *********** requesting a partial refund or credit that reflects the real market value, or an upgrade to better seats to match the price I paid. Ive done everything Ticketmaster asked and received no resolution.

  Business Response

  Date: 06/09/2025

  Hello, 

  We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

  Unfortunately, we are unable to offer courtesy refunds or exchanges for lower priced tickets. The face value price of tickets is determined by our clients. In most circumstances, face value prices are set at the time of the initial on-sale and stay the same until the event occurs. However, prices can be adjusted up or down after the tickets go on sale, prices may also vary. When an order is placed through the Ticketmaster website, it is a requirement that our Purchase Policy & Terms of Use are agreed to, including Section 11, titled Refunds, Credits, and Exchanges. Paragraph 6 outlines the following:   We may occasionally offer tickets at a discount after the original on-sale date and will not refund the difference between the original price and the sale price. 
  

  Please refer to our purchase policy, linked below, for additional information:
  ****************************************** n-us/articles/10465798887953-Purchase-Policy

  Sincerely,

  ******** *. 

  Consumer Support 

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23440348
  
  I am rejecting this response because it does not resolve the core issue. I am not requesting a refund simply because prices dropped. Im asking for the ability to exchange for currently available tickets that are being sold at a fraction of what I paid.
  

  
  
  Ticketmasters current exchange policy restricts me from doing that even if the event organizer allows exchanges by forcing me to pick tickets that are equal or more in price, which no longer exist. Thats not reasonable.
  
  
  Im seeking a fair solution: either an override of the exchange policy or a credit/refund that reflects the 75% price difference for the same event and section.
  
  

  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 06/12/2025

  Hello,

  We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. We have confirmed your event has already passed, and we can no longer proceed. The policy for exchanging tickets must be of equal or greater price than your current tickets. When an order is placed through the Ticketmaster website, it is a requirement that our Purchase Policy & Terms of Use are agreed to,including Section 11, titled Refunds, Credits, and Exchanges. Paragraph 6 outlines the following: We may occasionally offer tickets at a discount after the original on-sale date and will not refund the difference between the original price and the sale price.

  Please refer to our purchase policy, linked below, for additional information:
  **************************************************************************************** you have any further questions, please let us know.
  
  Thank you,

   Noel 

   Consumer Support Team

   

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23440348
  
  
  
  Im rejecting this response because it completely ignores the facts of my case and hides behind policy. I reached out multiple times before the event to try to exchange or downgrade my tickets once it became clear that Ticketmaster was selling seats in the same section for 75% less than what I paid. I followed your policies and instructions and was given no options.
  
  
  Then, on the day of the show, my car broke down on the highway while trying to attend. I immediately called to explain the emergency and was told nothing could be done.
  
  
  Now youre saying because the event has passed, you wont do anything even though the only reason it passed is because you delayed and offered no help in advance.
  
  
  This is not customer service. This is passing the blame and refusing to take accountability. I am formally requesting a full refund due to:
  
  
  The price drop disparity
  My documented communication before the event
  The emergency situation that prevented attendance
  
  
  Ive already lost hundreds of dollars I just want to be treated fairly.
  
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:06/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets for a spring training game for my Family through ticketmaster. I did not realize that I bought tickets to a game that was already 1/3rd of the way done. No notification was given. I realized my mistake right away and contacted ticketmaster immediately. I was willing to pay a cancelation fee and use the rest to be able to re purchase tickets for the next days game but ticketmaster was unwilling to accommodate me to resolve issue. I offered other ways to compromise but they didn't care. I can't believe they were still selling tickets to a game that was into the 3rd inning with no warning. This shouldn't even be possible. I want some kind of reconciliation and for them to make a change to there ticket sales so that a notification is given prior to purchase that game is in progress. Thank you for your time and attention.

  Business Response

  Date: 06/09/2025

  Hello *****,
  

  Thank you for bringing your concerns to our attention. I have reviewed this complaint. From what I can see the tickets may have been purchased through an account manager. Not enough information was provided to know what account to look for the order. I will be reaching out to you about your concern for your issue.
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely
  ****** *.
  Consumer Support Team
  

  
  

  Customer Answer

  Date: 06/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:06/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 tickets to a show through their moble app. When I called about a month later to see if I could move my seats, I was told no. Not because the venue was sold out. But according to the agent, I purchased the tickets thru a "third party." I was confused. I stated that I purchased through their app. It was at that moment I was informed that they also post 3rd party tickets. So I queried, "if you are endorsing this 3rd party offering the tickets, then aren't you ultimately responsible?" The agent said no and I was out of luck because it was a 3rd party. This feels like a scam. They offer tickets and dont back it up? i paid almost $700 and I cant even move my seats in a non-sold out venue. I feel cheated. Had I known I would be taken advantage of in this way, I never would have purchased the tickets on Ticketmaster's moble app. And now I can't even re-sell the tickets because of this third party nonsense. Which I wasn't aware I was even purchasing in the first place. I did not see any type of warning about any stipulations that came with this purchase. They made it seem I was buying directly from them, otherwise I never would have completed the transaction. They have put me up against a wall and this is totally unfair business practices. To spend that much money and get zero customer service in return feels like a racket. A cash grab. And now I feel stupid for being taken advantage of. I do not want a refund. I just want my seats moved.

  Business Response

  Date: 06/09/2025

  Hello, 

  We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

  We are sorry to hear that we are unable to offer you an exchange for your tickets on order 3000-0638-0336-9897-1.

  Ticketmaster is not the primary ticket provider for the *****************. The events at this venue are ticketed by outside companies.  However, we do allow trusted sellers to list and post inventory on Ticketmaster's Resale Marketplace. Regrettably, we are unable to offer exchanges for tickets purchased at this venue as we are not the primary ticket provider, and do not have access to the inventory.

  When viewing an event on the Ticketmaster website for which Ticketmaster is not the primary ticket provider,  there is a clear disclaimer under the event heading: "Our Ticketmaster resale marketplace is not the primary ticket provider. Resale tickets can often exceed face value."

  Thank you for the opportunity to respond and address your concerns.

  Sincerely,

  ******** *. 

  Consumer Support 

  Customer Answer

  Date: 06/09/2025

   
  Complaint: 23437717
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:06/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 12, 2025, I purchased a ticket through Ticketmaster for a concert in ************************* in ******. I paid a total of ****** GBP for this ticket. Within 24 hours I contacted support to request a refund/exchange as I realized I had the wrong date/city. Support got back to me 4 DAYS LATER. By then, I had already secured the tickets to another city. It is literally IMPOSSIBLE to actually reach out to someone at Ticketmaster to explain the situation and all email responses are severely delayed, canned, unhelpful responses. This is frankly the last place that I can think of to get someone to help me. I have been left not being able to even enjoy and be excited for the concert after dealing with Ticketmaster. Can someone please help me?

  Business Response

  Date: 06/10/2025

  Hello, 

  We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

  We are based in ***************** and only have access to orders placed for events taking place in the ************* and ******. We have forwarded your complaint to our ******************* for assistance. If you need assistance in the meantime, please contact **************** in the ************** from your Ticketmaster UK account at the following link: 

  ****************************************************************************************

  Sincerely,

  ******** *. 

  Consumer Support