Complaints

This profile includes complaints for Ticketmaster Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Ticketmaster Corp

  9348 Civic Center Dr Beverly Hills, CA 90210-3624

• 

  Ticketmaster Corp

  100 College Pkwy Ste. 250 Williamsville, NY 14221

• 

  Ticketmaster Corp

  101-3515 Thatcher Ave. Saskatoon, SK S7R 1C4

• 

  Ticket Master, LLC

  1 Harry S Truman Dr Largo, MD 20774-1033

• 

  Ticket Master, LLC

  4602 N Park Ave Chevy Chase, MD 20815-4501

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 10, at 7:23 I arrived to ********** and went to my seats and when I arrived someone was sitting in my seats. I did talk to a couple of attendants standing around but there was nothing that they could do!! After ******* downtown paying 65 dollars for parking. I just get really mad turn around and go back home. It was my sister s birthday present. I felt really bad that I could not give her her birthday gift.

  Business Response

  Date: 06/11/2025

  Hello,
   
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
   
  I reviewed your account and after all research was completed located order 3000-0650-1394-3367-7. Since you did not purchase your ticket(s) directly from Ticketmaster but instead accepted them via ticket transfer, we cannot offer you a refund. If refunds are approved by the event organizer, they will be given to the original ticket purchaser.
   
  To help identify who you purchased your tickets from, we suggest looking at your bank statement for the credit card charge and contacting the seller directly, as they would have your funds.
   
  Thank you for the opportunity to respond and address your concerns.
  Sincerely
  ****** M
  Consumer Support Team

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tickets for August but and changing my email address. They state because of a security fix in progress that I can't change the email address. If something would happen then they can't get hold of me and I am not sure if something happen to my wallet on.the phone that I would be able to locate my tickets. So advice from the customer service *** was to keep that email until after the concert. I will have to pay ******* another $200 for the next 2 months to keep that open.

  Business Response

  Date: 06/11/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  We have spoken with **** directly and his Ticketmaster account has been updated. 

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely,
  

  **** *.
  

  Consumer Support Team

  Customer Answer

  Date: 06/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely, ************************

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 24, 2025 I acquired tickets for an event in ******. Due to the high demand and Ticketmaster's policy that allows scalpers we were made to believe that the stadium was sold out at a time that it wasn't. Therefore we acquired tickets (available in bulk only) and later found out there were better seats available. We acquired another set of bulk seats and sold the original tickets on April 24, 2025 at a loss ($1,500 - $810 = -690). Since then I have been trying to receive the funds from those tickets and was told to continuosly to enter a canadian debit card or bank account which I have tried without success for 6 weeks until yesterday when I called once again and the operator said that a check needs to be submitted and it may take up to 12 weeks to receive. That could have been said on my first communication with them in early May. What I expect to receive from this issue is remuneration from the time I had take take off from work in order to continuously receive ill advise and wait times that exceeded 20' plus fees that Ticketmaster already collected from the resale of my tickets.

  Business Response

  Date: 06/10/2025

  Hello ********,
  

  Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related order, CP5750-C27. I do apologize about the issue you are having with receiving your payment for tickets sold. Looking over your listing and your Ticketmaster account information for how to receive the payment. I saw that you have a bank account listed to receive the payout, but there is an issue when trying to send the two deposits to verify your bank account. 

  We are getting a message that says Invalid institution ID/transit number. I recommend removing the bank account and re-adding it and make sure that the numbers are correct. Once you do that you will receive the two deposits and need to verify them once received. I will be reaching out to you personally in case you have further issues.  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely
  ****** *.
  Consumer Support Team

  Customer Answer

  Date: 06/11/2025

   
  Complaint: 23451382
  
  I am rejecting this response because: It is not solving anything
  
  Sincerely,
  
  ******** Tirigall

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23451382
  
  I am rejecting this response because: This seems to be an old message irrelevant to the current situation. Ticketmaster charged the transfer fees months ago already and I have recently received the check in canadian dollar while I am based in the **. The amount of time I have invested in getting my money back is unnacceptable.
  
  Sincerely,
  
  ******** Tirigall

  Business Response

  Date: 07/08/2025

  Hello ********,
  

  Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related posting, CP5750-C27. I do apologize about the time it has taken to get a resolution for the payout issue. The ticket you sold were for a Canadian event. Being that you are a US resident, a check needs to be mailed out to you, in the currency of country the event took place. 

  I do see that a check was issued on 6/19/2025. Check number 96001059. You can cash this at your bank or any bank that accept foreign checks or a specialized international check cashing services. 

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely
  ****** *.
  Consumer Support Team

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23451382
  
  I am rejecting this response because: The response from Ticketmaster states the facts. In no way it addresses the fact that they had charged the service fees at the time when the tickets were sold nor addressed the fact that I had to spend hours of my time, outside of work, in order to settle the issue.

  Just to reiterate, I had called Ticketmaster several times in order to solve this issue and their response continued to be the same: "connect a new bank account or debit card and try again". Each try needs a 5 business day lapse which created a 2 month delay. Based on my repeated attempts I would have hoped that someone would have escalated the matter sooner. 

  Now, I had to pay up front a service charge fee for the sale of the tickets plus interest I accumulated plus the number of hours out of work plus currency conversion fees that my bank charged to deposit the check. 

  When I spoke with Ticketmaster last time the person mentioned that this is a known issue. If so, why did the company neglect to help me sooner?

  Sincerely,
  
  ******** Tirigall

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to seek assistance in obtaining a refund from Ticketmaster (TM) for an order placed in 2024 and/or to prevent this issue from happening to someone else. I've sent over 10 refund requests since December 2024 regarding undelivered tickets for a **** ******** concert, originally scheduled for June 21, 2024 and later rescheduled to December 13, 2024. I purchased tickets through TM (#Order #****-0540-7203-6589-8) and was charged $301.48 on June 6, 2024. Despite multiple assurances that I would receive tickets before the event, I never did. As a result, our group of 4 missed the concert and incurred additional non-refundable travel and lodging expenses. Ticketmaster charged me and confirmed I would receive the tickets through ***. I took the extra step to contact them directly and AXS shared with me that the original ticket holder was refunded, meaning the tickets were never transferred to me. I sent ***************************************** proof of this in an email on Jan 9, 2025 after multiple delays from TicketMaster communicating or refunding as promised. I think this all happened because the event was canceled then rescheduled.Bottom line is I never received tickets for the rescheduled concert date of Dec 12 OR a refund. TM is who charged me, so they are responsible for the refund.I have contacted TM support numerous times (over 20 hours in total) with no resolution. I have spent hours at a time on hold, only to be told it would be escalated and dealt with and/or that I'd be contacted.And still no resolution.I emailed TM today, stating the info above and asking them to resolve this matter immediately. I also called today, got routed to multiple agents 6/10/25 12:54 (37 minute call)************** verified they can see status "still under investigation"verified they could see my previous inquiries from Dec and ******* said, once again, expediting told I would receive a response in 5-7 days TYSM for your help

  Business Response

  Date: 06/17/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  Apologies for any inconvenience you may have experienced. We have issued a full refund on order #2900-0540-7203-6589-8. Please allow 5-7 business days for the funds to reflect your original method of payment used. 
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely,
  

  Consumer Support Team

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,I am filing this complaint because I truly believe I was scammed by Ticketmaster during the Beyonc Renaissance Tour presale. As a verified BeeHive member, I was under the impression that the presale would offer exclusive, fairly priced tickets. I purchased four tickets at $1,194.50 each, totaling $4,778. A month later, I saw the same section and similar rows being sold for $350over 75% less than what I paid.I reached out to Ticketmaster multiple times over the course of a week and had to call four separate times before they finally escalated the issue to a supervisor. I then had to wait three more days to receive a call back. Ultimately, I was only refunded $762.80 in Ticketmaster fees, leaving me at a loss of $2,********* try and recover my money, I listed two tickets on Ticketmasters resale platform. Despite this, I was only able to recoup $510 each, which is less than half of what I originally paid per ticket. I waited to file this complaint until the resale was completed so I could accurately calculate the disputed charge.Despite never using the tickets, Ticketmaster rebilled my account and claimed I was responsible for the remaining amount. Ive been a loyal Ticketmaster customer for over a decade and have never experienced something this unethical. I completely understand the risk of resale, but nowhere was it disclosed that tickets purchased through the presale would later be sold to the general public for a fraction of the cost.I believe this practice is deceptive and unfair to consumers. I am requesting a refund of $2,995.20 for what I view as a bait-and-switch pricing scam. Unfortunately, all communication with Ticketmaster was over the phone, so my only documentation consists of the original charges, the partial refund, and the resale transactions.

  Business Response

  Date: 06/10/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  Apologies for any inconvenience you may have experienced. I see that your tickets for order #**-32081/*** were transferred to you (rather than purchasing your tickets from Ticketmaster), so Im unable to refund your order. If you paid someone else for your tickets, reach out and see if you can get a refund from them or if they offer other options.

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely,
  

  **** *.
  

  Consumer Support Team

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased tickets for a concert that will be taking place at ******************** in *********** on July 20th, 2025. The concert was billed as Creed, 3 Doors Down, and Mammoth. I had purchased those to mainly see 3 Doors Down. The band announced they were having to drop off the tour due to the lead singer having major health issues. After they announced this, I attempted to try and get my money back through Ticketmaster. Even though the artist I had paid to see had been completely removed from the show, they were unwilling to refund me my money. They advised me to try and resell my tickets on their website, which is not a guarantee. I also feel like they are double dipping profits here due to me being forced to resell them, they also take out fees from my tickets when doing so, causing me to try and sell them at a higher price to recover the money I spent while making it harder to actually sell. After this, I contacted ****** to help me resolve this issue as well. I followed the instructions on their website to file the complaint but they said due to the way it was filed they are not able to reopen the case as it was stated in their system the event already had happened. It has not as it is the date above, the date that I purchased the tickets which was in December has. I have also attempted to get a refund through my bank but they are not able to help as the affidavit can only be done if the purchase was 60 to 90 days out. By the time 3 Doors Down announced they were no longer playing, I could not have done this through the bank.

  Business Response

  Date: 06/10/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  I have reviewed your order, 6-58427/CH2, and confirmed your event is still happening and the Event Organizer isn't authorizing refunds. When purchasing tickets, you agreed to our Terms of Use, including our Purchase Policy  which states that opening acts, as well as festival performers, are subject to change or cancelation at any time without notice. No refund will be owed if an Opening Act or festival performer is changed or canceled. If you can't make it, I see that the options to transfer or sell your tickets is available. If you'd rather do this, select either Transfer Tickets or Sell Tickets and follow the on-screen steps.
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely,
  

  **** *.
  

  Consumer Support Team

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23449246
  
  Thank you for your reply. However, your response does not adequately address the substance of my complaint.
  While I understand that your Purchase Policy includes a clause stating that opening acts or festival performers are subject to change or cancellation, this does not accurately describe the situation at hand.
  
  3 Doors Down was not billed or marketed merely as an "opening act." They were clearly presented as a co-headliner and major part of the Summer of '99 Tour, including on the promotional materials and on Ticketmasters own website at the time of purchase. The show was explicitly marketed as "Creed + 3 Doors Down + Mammoth WVH," and this lineup was the primary factor influencing my purchase.
  
  Your Terms may provide cover in a generalized sense, but in this specific case given the prominent role of 3 Doors Down in all marketing denying refunds constitutes, in my view, an unfair and deceptive practice under the spirit of Ohios Consumer Sales Practices Act (ORC 1345), which prohibits misleading advertising and selling tickets to a product materially different than advertised.
  
  Moreover, the suggestion that I should now be forced to resell the tickets (with Ticketmaster charging additional fees on that resale) after the advertised lineup has substantially changed only compounds the issue and creates a scenario where Ticketmaster profits both from the original sale and from the forced resale process.
  I am not requesting a refund because of minor lineup changes I am requesting a refund because a band that was heavily advertised and one of the primary draws for this ticket purchase has been removed entirely from the event. I consider this a material change to the product I purchased.
  
  I respectfully request that Ticketmaster reconsider this refund request in good faith, as this response so far has not provided an adequate or fair resolution.

  Business Response

  Date: 06/12/2025

  Hello,
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  I have reviewed this rejection and the related order 6-58427/CH2. We understand that youre looking for a resolution in the form of a refund. Ticketmaster sells tickets on behalf of Event Organizers, who set refund rules. The Event Organizer for this event is not authorizing us to issue refunds. This event was sold on ************************** as 'Creed: Summer of '99 Tour' with the supporting acts listed after. Since 3 Doors Down was an opening/supporting act, the event organizers have not authorized courtesy refunds in this instance. 

  Please review the Ticketmaster purchase policy linked below: 

  **************************************************************************************
  
  Thank you for the opportunity to respond and address your concerns.
  Sincerely
  Aran J.
  Consumer Support Team
  
  

  
  

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23449246
  
  Thank you for your latest response and for referencing Ticketmasters Purchase Policy. I have carefully reviewed the relevant sections.
  Section 9 of the Purchase Policy states:
  Opening acts, guests, or undercards (each an Opening Act) may sometimes tour with headlining performers. Opening Acts, as well as festival performers, are subject to change or cancelation at any time without notice. No refund will be owed if an Opening Act or festival performer is changed or canceled.
  This clause does not apply to this situation.
  3 Doors Down was not an Opening Act in the commonly understood sense of that term, nor were they presented as such at the time of sale. The Summer of '99 Tour was marketed across official Live Nation and Ticketmaster channels and in major media outlets as:
  CREED + 3 DOORS DOWN + MAMMOTH WVH
  In fact, Live Nations own press materials specifically listed lineups per date, and my event July 20, 2025, at ******************** in ******** was clearly listed as:
  Jul. 20 - ********, ** - ******************** 3DD / MWVH
  This is not a vague support varies situation; this is a specific, billed lineup for my exact event date. The support varies by date language used in other Live Nation promotional posts actually strengthens my argument because it confirms that buyers relied on which bands were listed for the specific show they purchased.
  Furthermore, the description of special guest or support used in broad tour marketing does not retroactively change the fact that my show was sold with 3 Doors Down specifically listed not as a surprise guest, not as an opener that may or may not perform but as a clearly promoted part of the show for which I purchased tickets.
  Removing 3 Doors Down after the sale constitutes a material change to the product I purchased. This is not a festival shuffle or an opener being swapped out. This is a co-billed band being removed entirely after consumers were sold date-specific tickets listing their appearance.
  Additionally, I again raise the concern of Live Nation, as both the event promoter controlling refund policy and the parent company of Ticketmaster, profiting again through the forced resale process on Ticketmasters platform an additional conflict of interest and example of unfair commercial practice. Consumers in this situation are being placed at a disadvantage while Live Nation profits both from the original sale and from fees on any forced resale, despite delivering a product materially different from what was advertised.
  In light of this, I continue to request a refund. I am not seeking a refund for a minor lineup change or a festival billing. I am seeking a refund because the advertised product for the specific event I purchased has materially changed a condition that is not excused by the generic Opening Acts subject to change clause when the facts of this case clearly show otherwise.
  
  Sincerely,
  
  ***** *********** III

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 3 2025 ticket master sold my ticket. I have been calling them since April 11. They told me they money has been sent to my bank account which it was never sent there. Now they saying they mail me a cheque which I never got. Everytime I talk to them on the phone its a different story. I just honestly want the money that is owed to me

  Business Response

  Date: 06/10/2025

  Hello, 

  We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

  We are sorry to hear of the issues you have experienced regarding the payout for tickets that you sold on order K57357229.

  We checked with our Resale Team, who advised that a check was mailed to you on May 29, 2025. You should be receiving it in the mail soon. 

  Sincerely,

  ******** *. 

  Consumer Support 

   

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ticket in April for $288 for the ******** ***** and SZA show at ******** on May 12th. This was a first row seat next to the floor and shouldve been a great seat. The seat was not advertised as obstructed view. About 90% of the stage was blocked by an equipment tent and I could not see the performers for the majority of the show. I work two jobs and pay for school and saved up for months to afford this ticket and the show was completely ruined. This was a once in a lifetime tour to see and I literally couldnt see it. Ticketmaster told me refund need to be authorized by the venue which is why I am filing this complaint with ******** and not Ticketmaster where they were purchased.

  Business Response

  Date: 06/11/2025

  Hello,
  
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  
  I reviewed the seat on order 42-17322/NY2, and your concern regarding your view at the venue. We are terribly sorry for any inconvenience you experienced. 
  We sell tickets on behalf of Event Organizers, which means we do not set the ticket prices or determine seating locations. Seating maps are representative of a venues layout; however, they are subject to change at any time, and refunds are not allowed if the seating map is updated, if additional seats / rows are added, or if seats change as a result of a venue change after purchase.
   
  Thank you for the opportunity to respond and address your concerns
  
  Sincerely
  ******** *.
  Consumer Support Team
  
  

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep concern and disappointment regarding Ticketmaster's pricing policy for the 2025 BaekHyun World Tour [Reverie] concert in *******, California.On the morning of May 20th, as soon as ticket sales opened, I purchased a ticket for the Oakland show. The seat is located in the first row of the balcony section, and the total cost, including service fees, was $714.34. At the time, this price was equivalent to that of some front-row floor seatsright next to the stagewhere fans typically have a much closer view and even opportunities for artist interaction. While I understood that I was unable to secure a floor seat due to the speed of the sales, I accepted the high price of the balcony ticket at that moment.However, in the weeks following the initial sale, I was shocked to find that tickets in the same section, including front-row balcony seats, were being sold for $474.34a full $240 less than what I paid. This kind of price drop, especially when inventory is still available, feels extremely unfair to early buyers who acted in good faith.Despite my concerns, Ticketmaster customer service refused to issue a refund and instead insisted that the price fluctuation is reasonable. It is disheartening to see such an extreme price adjustment for the exact same ticket category. This is unacceptable behavior, and I believe that Ticketmaster should take responsibility for their actions and provide refunds to customers who were overcharged due to their unfair pricing practices. This kind of inconsistent pricing undermines customer trust and borders on deceptive practice. As a result, I respectfully request a refund of $714.34.Thank you for taking the time to review this issue. I would greatly appreciate your understanding and look forward to your response.

  Business Response

  Date: 06/10/2025

  Hello, 

  We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

  
  Unfortunately, we are unable to offer courtesy refunds. The face value price of tickets is determined by our clients. In most circumstances, face value prices are set at the time of the initial on-sale and stay the same until the event occurs. However, prices can be adjusted up or down after the tickets go on sale, prices may also vary. When an order is placed through the Ticketmaster website, it is a requirement that our Purchase Policy & Terms of Use are agreed to, including Section 11, titled Refunds, Credits, and Exchanges. Paragraph 6 outlines the following:   We may occasionally offer tickets at a discount after the original on-sale date and will not refund the difference between the original price and the sale price. 
  

  Please refer to our purchase policy, linked below, for additional information:
  ****************************************** n-us/articles/10465798887953-Purchase-Policy
  

  Sincerely,

  ******** *. 

  Consumer Support 

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date:12/14/2024 I paid $917.45, I bought 2 tickets for ******************** ya no Lloran- World Tour in *****************. Miami Florida.Subject: Request for Refund due to Obstructed View at Shakira *********** nature of the Dispute : I am writing to formally request a refund for the Shakira ******* held June 6, 2025, as my experience was significantly impacted due to an obstructed view. I could not enjoy properly as I was expected. Despite paying a considerable amount for my tickets, my view of the stage was blocked by the large tent and other structures. Nobody tried to resolve that situation. I would like your attention in my refund. I believe the issue falls short of the standard.expected

  Business Response

  Date: 06/10/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  Our apologies for any inconvenience this may have caused. We only guarantee a fan entry into the venue, we do not control what happens once a fan has entered. Any issues during the event should be referred to the venue staff for possible accommodations. Ticketmaster is contracted to sell tickets on behalf of the event organizers. You agree to the terms and conditions when making your purchase. For these reasons we cannot refund your order, 3000-0622-2356-8045-1.
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely,
  

  **** *.
  

  Consumer Support Team