Business Profile

Event Ticket Sales

Ticketmaster Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

This profile includes complaints for Ticketmaster Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

10,739 total complaints in the last 3 years.
3,374 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/22/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased ****/***** concert tickets from Ticketmaster. Concert was cancelled. Ticketmaster promised a refund in 14 to 21 days. I have contacted them repeatedly and the refunds keeps getting promised but they need to "research the issue" and get back to me and never do. Ticketmaster does not live up to it promises and is apparently intent on cheating me out of over $800 and hoping I will just go away/
Business Response
Date: 06/23/2025
Hi David,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.
I apologize for the frustrations you have encountered with receiving your refund for this cancelled show.
I have refunded your order. You should see the refund of $851.06 within 5-7 business days to the method of payment you used when purchasing.
Thank you for the opportunity to respond and address your concerns.
Sincerely,
Melanie K
Consumer Support Team

Customer Answer
Date: 06/23/2025

Complaint: 23503599

I am rejecting this response because: Ticketmaster initially said 14-21 days for the refund. I contacted Ticketmaster as we approached 15 days and Ticketmaster said it was in progress. I did not get the refund so contacted them again about the 19th day. I was promised the payment would be made in 2 days (21st day). Still no payment, So I contacted Ticketmaster again and they said it was in progress and would be processed in 5 to 7 business days That did not happen. We are over 30 days now and all Ticketmaster does is say it is coming in the next 5 to 7 business days. Ticketmaster is simply buying time by trying to appease me with the same promises it has repeatedly failed to live up to in the past. Ticketmaster simply is not being honest. Just pay my refund now.

Sincerely,

David Junkin
Business Response
Date: 06/25/2025
Hello David,
We are responding to your rejection to our reply. We cannot do anything more then we have done. We refunded the order on June 23, 2025. Sent the funds to your Visa account you used when purchasing.
We have to give you the standard time frame of 5-7 business days to hit your card and there is nothing else that can be done to speed this process up. You could see the refund as soon as today but if you do not see it within 7 business days please escalate with Ticketmaster.
Sincerely,
Melanie K
Consumer Support Team

Customer Answer
Date: 06/25/2025

Complaint: 23503599

I am rejecting this response because: TicketMaster finally refunded my money showing up as a payment today. I am not at all satisfied with Ticketmaster and how they handled this and their misrepresentations about when payment would be made and obvious delays. The only reason I got paid was the BBB complaint and I am grateful for that, but Ticketmaster should be ashamed of how it treats its customers. I recognize Ticketmaster could care less, but I simply cannot agree I am satisfied with how they conducted business with respect to my refund. Pitiful customer service.

Sincerely,

David Junkin
Initial Complaint
Date:06/22/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction Dispute Summary Failure to Deliver Tickets Before Event (Order #: 2900-0592-9284-0178-9)**I am disputing a Ticketmaster charge made via ****** Credit for tickets to the ************ vs. *************** game on May 31, 2025 (1:20 PM CDT), due to **non-delivery of the product before the event took place.Reason for Dispute:Ticketmaster failed to deliver the tickets before the event, rendering them completely unusable. The tickets were **only delivered via email at 5:24 PM CDT**, **one hour and 40 minutes after the game had ended** (which concluded at 3:44 PM CDT).imeline of Events:*Purchase Date: April 20, 2025 *Event Date/Time: May 31, 2025 at 1:20 PM CDT *Promised Ticket Delivery: By May 30, 2025, per Ticketmasters confirmation *Actual Delivery:** **May 31, 2025 at 5:24 PM CDT, over 4 hours after the game started and nearly 2 hours after it ended *Multiple Support Calls: * May 30 at 2:32 PM Ticketmaster assured delivery by end of day. * May 31 at 9:30 AM Assured tickets would arrive within 30 minutes. * May 31 at 10:45 AM Assured delivery before game time.Evidence Provided:* Time-stamped emails showing ticket delivery occurred **after** the event.* Screenshots and screen recordings of Ticketmaster app status.* Records of three support calls with Ticketmaster **** confirming delivery promises.* Email correspondence showing escalation with no resolution.icketmasters Response:They initially marked the case resolved without providing a refund or solution. I followed up repeatedly. On **June 4**, they stated someone would respond within 35 business days. **It has now been over 7 business days**, and no action has been taken.Outcome Requested:A **100% refund** of the purchase, as the product was not delivered in time to be used and the service failed at every stage. This was a significant disruption to a planned family outing and represents a total failure to fulfill the terms of sale.
Business Response
Date: 06/23/2025
Hello,
We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
We are sorry to hear of the trouble you experienced with your tickets on order 2900-0592-9284-0178-9.
Our records indicate that the tickets were provided by the seller in time for the event. The images you provided were from Ticketmaster, not the Ballpark app, which is where you needed to be to view the tickets. However, as a courtesy, we have issued a refund for the order. You can expect to see a full refund of $958.43 on your original method of payment within 3-7 business days.
Sincerely,
******** *.
Consumer Support
Customer Answer
Date: 06/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The only disclaimer that I would add is that the response of the tickets being in the "Ballpark App" is untrue. I went to the front ticket office at the **** game and the official ticketing people informed me there was "no record TIcketMaster shared the tickets with the ticketing office" after the game had already started.

Sincerely,

***** ****
Initial Complaint
Date:06/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello BBB,I have been a regular customer of ******************** and I purchased a concert ticket to see Ava **** with the VIP package. During check-out it was made to appear that the VIP package did not include a ticket to see the concert and an additional ticket was necessary. Only after purchase was it made clear that this was not necessary and therefore I was falsely enticed to purchase another ticket. I contacted chat and the chat agent(I saved the chat) did not deny that I was misled and when I brought up state law(Mass. General Laws c.140 185D) which requires ticket refunds, incredibly claimed that event regulations superseded state law and therefore ticketmaster did not have to follow the law. There is no reason at all to not provide a refund and in fact it is required. I would like a refund of the additional non-necessary general admission ticket and to keep the VIP ticket. I am also disappointed by the poor customer service I have received as a repeat customer.
Business Response
Date: 06/22/2025
Hello,
We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
We are sorry to hear that you purchased an additional ticket that was not needed. Your order 66-55702/NY2 indicates that you purchased a General Admission ticket and a VIP ticket. As a one-time courtesy, we were able to obtain authorization from the Event Organizer to refund the General Admission ticket. You can expect to see a full refund of $59.35 on your original method of payment within 3-7 business days.
Sincerely,
******** *.
Consumer Support
Customer Answer
Date: 06/27/2025
Hello BBB and ticketmaster,

Thank you I appreciate the response and refund. However I changed my email address and ticketmaster is refusing to change my email because of an old phone number that i don't have access to anymore. I contacted the customer service chat and they would not change the email address and phone number. I offered my credit card number. I would appreciate if ticketmaster gave me a direct number and an associate who can resolve this issue. I can provide my number and/or ID.
Thanks,

*****

Business Response
Date: 06/27/2025
Hello *****,
Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related to the issue of your Ticketmaster account. I will be reaching out to you so we can try to assist you with your issue.
Thank you for the opportunity to respond and address your concerns.
Sincerely
****** *.
Consumer Support Team
Initial Complaint
Date:06/21/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought tickets to a concert that has been postponed. I called Ticketmaster and requested my refund and they said that could not do it anymore because I had until June 19, 2025, to request that refund. I was not properly notified of this. And even if I was, under the California Business and Professions Code, section *****, if an event is postponed or rescheduled, the ticket seller must provide a full refund upon request, within 30 days of the request. There is no time limit for this. I request the refund for the tickets (4) purchased.
Business Response
Date: 06/22/2025
Hello,
We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
We are sorry to hear that your event has been rescheduled and you missed the refund deadline on June 19, 2025.
Ticketmaster is contracted to sell tickets on behalf of the event organizers. We reached out to the event organizer on your behalf regarding the refund request as they set the rules for refunds. We were able to obtain authorization to refund your orders. You can expect to see a full refund of $1,506.50 for each order on your original method of payment within 3-7 business days.
Thank you for the opportunity to respond and address your concerns.
Sincerely,
******** *.
Consumer Support
Customer Answer
Date: 06/22/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *********
Initial Complaint
Date:06/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of purchase was June 21th and the amount was 2239$ for 5 tickets of the event Blackpink tickets. Ive contacted the support staff online for a cancellation within 1 hour of placing my order. The main reason of cancellation is the dates I pick it was not correct . Support staff refuse to give out cancellation and refund due to claim that event organizers dont allow anymore(purchased before/successfully refunded). My need is BBB could step in and scalate help me request the refund and cancellation. Thank you
Business Response
Date: 06/21/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
Ticketmaster is contracted to sell tickets on behalf of the Event Organizers who sets the rules for refunds. Unfortunately, the Event Organizer for this event is not authorizing us to issue refunds. For these reasons we cannot refund your order.

I see that the options to
transfer or sell your tickets are available. If you'd rather do this, select either Transfer Tickets or Sell
Tickets from your order and follow the on-screen steps. Otherwise, you may
seek repayment from your friend who purchased your tickets.
Thank you for the opportunity to respond and address your concerns.
Sincerely,
Consumer Support Team
Customer Answer
Date: 06/21/2025

Complaint: 23501129

I am rejecting this response because:
Upon checking I saw a lot people who either share the same issue I’m facing or similar situation and end up having refunded and cancelled on their end. I’ve no idea why in my case is different. I really don’t want to end up in a position that force me to contact my bank for further solutions. As you can also see and check my account I’ve enjoy the journey that Ticketmaster have brought me to. Further more I’ve literally the same event tickets for 26th and for the records I bought the 27th events tickets three months ago and it was full refunded.

Sincerely,

Jiajun Gaoliang
Business Response
Date: 06/24/2025
Hello,
Thank you for your inquiry.
We sell tickets on behalf
of the Event Organizer. The Event Organizer sets the refund and exchange
policies for their event and outline it within our contract with them. Any
refund requests are escalated to the client for approval or denial.
Unfortunately, this request has been denied.
We apologize for any
frustration.
Thank you.
Consumer Support
Initial Complaint
Date:06/21/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 6 tickets to a concert from TicketMaster for $1,442.09, I have a confirmation and seat assignments for 6 tickets at ********************** in ********, **, for 6/14/2025. On 3/3/2025 I received a link to access 2 tickets, but have never received the other 4 tickets. Ive been calling their customer service since March, 2025, only to be told Id receive the remaining 4 tickets 48 hours before the event. 2 days before the event, I called again and was told Id have the tickets 5-6 hours before on the day of the event. 6 of us flew to ** from **, rented vehicles and lodging, arrived at the gate and were told we only had 2 tickets, that TicketMaster had resold the other 4 tickets. It was a sold out show and only 2 could see the show. Ticketmaster will not issue a refund.
Business Response
Date: 06/30/2025
Hello Irene,
Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related order, 2900-0568-6215-2316-3. I do apologize about the issue that occurred with your order. As a one time courtesy we are refunding you $961.39 back to the credit card used for the purchase.
Please allow about 5-7 business days to see the funds reflected on the account.
Thank you for the opportunity to respond and address your concerns.
Sincerely
Arlene M.
Consumer Support Team
Customer Answer
Date: 06/30/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23500922, and find that this resolution is satisfactory to me.

Sincerely,

Irene Pyatt
Initial Complaint
Date:06/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased tickets via my *************** debit card. The concert was cancelled, and Ticketmaster stated that refunds would be issued to the original payment method. However, my original debit account has been closed for over 180 days.Despite multiple attempts to resolve this, Ive been told by Ticketmaster that they cannot issue the refund to another card or by checkand that I must contact my bank. My bank confirmed no refund has been received, and the transaction is now under chargeback review.Ticketmaster refuses to provide documentation proving the refund was sent, nor will they initiate an alternate refund method. This has left me out over $1,250 with no resolution.I am requesting that Ticketmaster either:Issue the refund via paper check Provide written documentation of the refund date, method, and authorization code I am not seeking more than what I paidjust a fair and complete resolution.
Business Response
Date: 06/21/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
I have reviewed this complaint and the related order 64-25983/DET. This order was canceled and refunded in full on June 12, 2025 and our records show the credit of $1,251.60 was settled on June 13, 2025 with the ARN 74692165164108038146009.
Please note, our merchant agreements require that refunds be provided to the original card, regardless of whether it's expired or the account has been closed. This is because it is the bank that pays that merchant with funds from the customer's bank account or through a line of credit which the customer is responsible to pay back. The merchant doesn't know if the account is in good standing, and if a refund is provided to another card, or via check, the merchant could potentially be aiding the cardholder in defaulting on their credit card balance. This is why credit card companies and banks require merchants to return the funds to the original form of payment. If the credit is provided to a card that is no longer valid, but the account is still active, the funds will still credit successfully. If the account is completely closed, the bank should reject the funds. Once that happens, Ticketmaster will send a check to the customer. If the bank does accept the funds to a closed account (they shouldn't do this, but it happens sometimes), it's their responsibility to refund the patron. We're very sorry for any confusion or trouble this has caused!

Thank you for the opportunity to respond and address your concerns.
Sincerely
Aran J.
Consumer Support Team

Customer Answer
Date: 06/21/2025
Ticketmaster has stated that a refund for order #64-25983/DET was issued on June 12, 2025 and settled on June 13, 2025, with the reference ARN 74692165164108038146009.
However, as of my most recent contact with Bank of America on June 21, 2025, they have confirmed that no such refund has been received, initiated, or posted to my closed account. A chargeback investigation is currently underway, but at this time, the bank has no visibility or record of any refund attempt from Ticketmaster using that ARN.
As I’ve stated from the beginning, the debit card used was connected to an account that has been fully closed for over 180 days. I understand that merchant agreements require an initial attempt to refund the original form of payment. However, that attempt does not appear to have reached the bank at all, and I remain without the $1,251.60 I am owed.
If Ticketmaster's policy is to issue a check if the refund is rejected or fails to process, I am requesting:
That Ticketmaster monitor this transaction and confirm whether it has been rejected;
That a check be issued if the bank continues to report no receipt of funds;
That a direct contact be provided for resolution, rather than continued back-and-forth between the bank and Ticketmaster with no clear accountability.
I remain out over $1,200 with no access to a refund and no proof that the funds have landed anywhere. This situation is unacceptable, and I am requesting that Ticketmaster take full responsibility for delivering the refund they claim has been sent.
Sincerely,

Arica Owens
Business Response
Date: 06/24/2025
Hello,
We are in receipt of your response regarding the complaint that was submitted to the Better Business Bureau.
We are sorry to hear that you haven't received the refund that we issued on June 12, 2025 for order 64-25983/DET.
An acquirer reference number, or ARN, is a unique number created in credit or debit card transactions when it transfers from the merchant's bank through the payment processor, and to the cardholder's bank. These unique digits make your transaction traceable so if an error occurs with the bank or merchant accounts, the information can be found. ARN is assigned to the credit card transaction as it moves through the payment flow. So if a refund appears to be delayed or missing, the unique number can be used by your bank to help trace the refund. Please provide the ARN#74692165164108038146009 to the ACH Department of your banking institution to have the funds released. There is nothing else Ticketmaster can do in this matter, as the ARN is definite proof that Ticketmaster no longer has the funds.
If the bank rejects or returns the funds to Ticketmaster, we will contact you directly to further assist. Please be aware that some banks take 30-45+ days to reject or return the funds.
Sincerely,
Meredith M.
Consumer Support
Customer Answer
Date: 06/25/2025

Complaint: 23500893

I am rejecting this response because:
Thank you for Ticketmaster's reply; however, I do not consider this matter resolved.
Ticketmaster has provided an ARN (74692165164108038146009) as evidence that the refund was issued. I have followed their instructions and provided this ARN to my banking institution, Bank of America. After thoroughly investigating, Bank of America has confirmed that:
The ARN provided does not trace to any transaction within their system.
No refund matching the date and time Ticketmaster referenced has been received or attempted.
As a result, there are no funds available for release or retrieval by my bank.
Ticketmaster's position that there is "nothing else they can do" is not acceptable, given that the refund remains untraceable on the receiving end. As the sender of the funds, Ticketmaster and/or their payment processor are responsible for confirming the settlement of the transaction, not simply initiating it.
I am requesting that Ticketmaster escalate this matter to their acquiring bank or payment processor to formally investigate the location of these funds, verify the correct routing and account details were used, and, if necessary, reissue the refund through an alternative method.
Until that occurs and the refund is properly received, I do not consider this matter resolved.

Sincerely,

Arica Owens
Initial Complaint
Date:06/21/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint regarding a deeply frustrating and unacceptable experience with Ticketmaster involving a ticket refund for a rescheduled event.I purchased tickets through Ticketmaster for ***** ******** originally scheduled on April 16, 2025. I sold the tickets to a buyer, and The event was later rescheduled to April 24. Ticketmaster clearly stated in their communication at the time that customers who could not attend the rescheduled date would be eligible for a full refund.The buyer was not interested in the new date and refunded the tickets back to me. I did not realize this had happened, and went to check my account for the payment of the tickets and realized I was a few hours outside of the refund window. I immediately called Ticketmaster to explain the situation and received email correspondence stating that my request was approved due to the unique nature of the scenario. I received email confirmation from a Ticketmaster representative that my refund was being processed. However, despite waiting several weeks, no refund was issued. Ticketmaster now claims I am not eligible for the refund I was originally promised.This is not only misleading and unfairit is dishonest. To retroactively deny my refund based on the ticket resale, after first stating a refund would be issued, is a bait-and-switch tactic that reflects a serious breakdown in customer service, transparency, and accountability.I am demanding a full refund of $677.84 for the tickets in question, as originally promised. I have documentation to support my claim, including refund request confirmation and resale activity. If this matter is not resolved promptly, I will have no choice but to escalate this further via consumer protection channels, social media platforms, and, if necessary, legal avenues. I hope Ticketmaster will take this opportunity to correct their mistake and treat their customers with the integrity they claim to uphold.Sincerely,******* ****
Business Response
Date: 06/21/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
I have reviewed this complaint and the related order 51-33858/CAR. As a courtesy, we have refunded this order in full and the credit for $677.84 will be processed back to the card used for purchase within 5-7 business days.

Thank you for the opportunity to respond and address your concerns.
Sincerely
Aran J.
Consumer Support Team

Customer Answer
Date: 06/24/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23500647, and find that this resolution is satisfactory to me.

Sincerely,

Rebecca Pugh
Initial Complaint
Date:06/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For whatever reason Ticketmaster charged me $1 after selling my tickets! Mind you there was no notification before or after that they would be charging my card anything so this seems like fraud! I am requesting my $1 back as a refund because I was not informed that my card would be charged anything for selling a ticket especially because my payout account is not new so it didnt need to have any new/extra charges!
Business Response
Date: 06/29/2025
Hello,
We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
We are sorry for any confusion. The $1 charge that you were showing on your card is a test charge for the card that you added as the reimbursement card. This card will be charged if the event that you sold tickets for is postponed or rescheduled, and the buyer requests a refund. This $1 charge will drop off if it hasn't already.
Sincerely,
******** *.
Consumer Support
Customer Answer
Date: 06/29/2025

Complaint: 23500223

I am rejecting this response because: The charge hasnt dropped off yet will update once it drops off.

Sincerely,

******** ******
Initial Complaint
Date:06/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am very disappointed with ticket master ! Horrible experience. We bought tickets for three of us and it said declined and no seats available to try again. We went ahead and tried again and it went through the second time. I was charged almost $800 both transactions for total of 6 tickets and there was only three of us. I called same day and they said the first transaction failed. Then the next day I got an email that both went through. I called them every week and they assured me someone would call me back and that they would reimburse me I have recorded phone calls between usand they never got back to me. I called them every week up until the event and they just kept telling me that they're escalating it and that not to worry and that I will be credited for the three tickets that are not used!!!! we did not use those three tickets and I was charged $800 twice filed a complaint with my credit card for a dispute and they keep going back-and-forth saying that I purchased them!!!! What a fraud and scam very unprofessional business I will never buy any tickets from Ticketmaster again and will make sure to address this on social media if it's not handled correctly I am very unhappy and this should not be allowed!!!
Business Response
Date: 06/21/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
We have spoken with the fan directly. A full refund has been issued to order #3000-0646-7315-3098-3.
Thank you for the opportunity to respond and address your concerns.
Sincerely,
Consumer Support Team

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Ticketmaster Corp is NOT a BBB Accredited Business.