Event Ticket Sales
Ticketmaster CorpThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Ticketmaster Corp's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 10,750 total complaints in the last 3 years.
- 3,374 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/24/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transaction 24 June nature of dispute: technical issue causing wrong purchase To Whom It May Concern,I am filing a complaint against Ticketmaster for a ticket I was forced to purchase due to a technical error on their website. Despite explaining the issue, I was denied a refund.I was browsing Ticketmaster to buy a ticket for an event in *******. I initially selected one seat just to check the total cost, but then decided not to proceed with it. I went back to the ticket selection page and chose a new seat SEVERAL minutes later. When I clicked Next to confirm the new ticket, the system unexpectedly returned me to the original, abandoned ticket, which was then processed without my consent.This was clearly a technical fault. I had no intention of buying that seat. I immediately contacted customer support, but they refused to help, insisting that all sales are final even though it was their platform that caused the mistake. It was so hard to communicate with ticketmaster.I will travel all the way from the ** hoping to enjoy this event, and instead I now am stuck with a ticket I never wanted, even though I haven't started my trip. I feel ignored, blamed, and misled by a flawed system.I am asking for the BBBs help in urging Ticketmaster to issue a full refund and take responsibility for this platform error, which caused financial and emotional stress through no fault of my own. I will accept nothing but fully refund.Business Response
Date: 06/25/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
I have reviewed this complaint and the related order 27-15263/CH5. As a one-time courtesy, we have canceled and refunded this order in full and the credit for $199.59 US will be processed back to the card used for purchase within 5-7 business days.Below is a link to our Ticketmaster FAQ, buying basics page for further assistance to maybe help avoid mistakes in the future:
https://help.ticketmaster.com/hc/en-us/sections/13918636157457-Buying-Basics
Thank you for the opportunity to respond and address your concerns.
Sincerely
Aran J.
Consumer Support TeamCustomer Answer
Date: 06/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23515112, and find that this resolution is satisfactory to me.
Sincerely,
Jiaqi HeInitial Complaint
Date:06/24/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 10, 2025, I purchased two Club World Cup 2025 tickets through Ticketmaster for a total of $868.40. Shortly after the purchase, I realized that I needed to request a refund. However, Ticketmaster stated that the event organizer does not allow refunds. I contacted customer service twice, but both times my request was denied and no satisfactory solution was offered. Ticketmaster and the organizer are deflecting responsibility to each other, leaving customers like me stuck without support. It is so hard to communicate with the Ticketmaster and I feel deep anxiety due to this.Business Response
Date: 06/25/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
I have reviewed this complaint and the related order 2900-0540-5113-5588-7. Unfortunately, we're unable to assist with a courtesy refund in this case. This event has not been postponed/rescheduled and per our purchase policy, all sales are final and refunds are only allowed in limited circumstances, as explained in this section and the Canceled, Postponed, Rescheduled and Moved Events section above. Before purchasing tickets, carefully review your event and seat selection.Please review the Ticketmaster purchase policy linked below:
**************************************************************************************
Thank you for the opportunity to respond and address your concerns.
Sincerely
Aran J.
Consumer Support TeamCustomer Answer
Date: 06/26/2025
Complaint: 23513876
I am rejecting this response because: Ticketmasters handling of my case has been inconsistent, unhelpful, and lacks transparency. Instead of acknowledging any fault or providing a resolution, they shifted responsibility to the event organizer. Additionally, their use of dynamic pricing was never clearly disclosed before purchase. After I bought my tickets, I found better seats at a lower price, highlighting how the pricing was unfair and non-transparent. I attempted to contact customer service twice, and both times my concerns were dismissed without any real attempt to help. Because I have not used the service and due to a personal emergency, I believe I should be entitled to a refund. The current response from Ticketmaster does not resolve my issue, and I respectfully reject the proposed resolution.
Sincerely,
****** ****Business Response
Date: 06/27/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
The listing price on resale tickets are determined by the seller, which includes fans, season ticket holders, and professional resellers. Often a resale price exceeds the initial face value set by the artist or team. Ticketmaster does not contribute in any way how ticket prices are determined.
You selected tickets for certain seats to a certain date and was shown the price for those tickets. You then chose to enter your payment details and complete the purchase. Our Purchase Policy remains in effect, and we will not be able to cancel or discount your order.
Please refer to our purchase policy, linked below, for additional information:
**************************************************************************************Thank you for the opportunity to respond and address your concerns.
Sincerely,
Consumer Support Team
Initial Complaint
Date:06/24/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On February 17, 2025, I purchased tickets to the ***** ****/****** ***** concert in *********** on October 18, 2025. I spent $738.95. On May 23, 2025, I received an email that the concert had been cancelled and that I would receive a refund within ***** days. I have not received my refund, over 30 days later. I have contacted Ticketmaster numerous times, and they dismiss my complaints and tell me to wait longer. I still have yet to receive any response or my money.Business Response
Date: 06/24/2025
Hello,
We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
We are sorry to hear that you event has been cancelled.
Our records indicate that a full refund of $744.95 was issued today, June 24, 2025 to your original method of payment for order 28-50133/SCS. You can expect to see the refund posted to your account within 3-7 business days.
Thank you for the opportunity to respond and address your concerns.
Sincerely,
Meredith M.
Consumer Support
Initial Complaint
Date:06/24/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased concert tickets from Ticket master to attend an event at ************ in ********. Historic Crew Stadiums handling of the Hozier concert on June 18, 2025, was dangerously mismanaged. The concert was delayed for over two hours due to severe weather, during which attendees were evacuated either to their carsif they had accessor forced to shelter under the bleachers, where it was extremely hot and unsafe. Concessions were shut down, no water was distributed, and I personally witnessed someone faint from heat exhaustion; I have since read that many others experienced similar medical issues. Despite being told to monitor social media for updates, only two official posts were madeone announcing the delay and another, hours later, suddenly giving a 15-minute window to return to seats, even as lightning was visibly striking in the background. This occurred in a metal stadium, with ongoing storms, placing attendees at significant risk. Staff provided inconsistent and inaccurate information, with manyincluding myselftold the show was definitely canceled and that we should leave. I am demanding a full refund of $257.06 for a concert experience that was unsafe, chaotic, and grossly mismanaged. Ticketmaster claims they can not help me and must defer to the venue who have refused to assist all of the people who were effected. Supporting Evidence Links:TikTok showing lightning during Hoziers set: ********************************************************* Reddit discussion with multiple eyewitness accounts: ***************************************************************************** complaint mentioning lightning and lack of safety: **************************************************************************************************************Business Response
Date: 07/03/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
We apologize for any inconvenience caused during the event. We have refunded order #37-14460/CH2 in full and you should see the credit for $257.06 back on your card used for purchase within 5-7 business days.
Thank you for the opportunity to respond and address your concerns.
Sincerely,
Consumer Support Team
Customer Answer
Date: 07/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23510912, and find that this resolution is satisfactory to me.
Sincerely,
Eden Van BibberInitial Complaint
Date:06/24/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On September 24, 2024, I purchased 3 tickets for the ***** concert scheduled for June 27, 2025, through Ticketmaster. I paid a total of $4,388 for premium seats located in the second row behind the barstools which was clearly indicated at the time of purchase, and I have a screenshot as proof.Recently, I discovered that an additional row was added between our seats and the barstools, effectively moving us to the third row behind barstools. This change was made without any notice or consent from me. The seat/row change is not what I agreed to when I made the purchase.This is unacceptable. I paid for second-row seats behind barstools, not third. Ticketmaster unilaterally changed my seats and refused to notify me. When I contacted their customer service to request a refund, I was told they could not offer one, despite the fact that the seating layout was altered after my purchase.I am requesting a full refund of $4,388, as the tickets I received are not the product I purchased. This constitutes misrepresentation and poor business practice. I am extremely disappointed with how Ticketmaster is handling this matter and their unwillingness to make it right.Business Response
Date: 06/24/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
I have reviewed this complaint and the related order 28-43194/NV2. Unfortunately, we are unable to assist with a courtesy refund/partial credit in this case.Per our purchase policy, all sales are final and refunds are only allowed in limited circumstances, as explained in this section and the Canceled, Postponed, Rescheduled and Moved Events section above. Before purchasing tickets, carefully review your event and seat selection. Please note that seating maps are representative of a venue’s layout; however, they are subject to change at any time, and refunds are not allowed if the seating map is updated, if additional seats / rows are added, or if seats change as a result of a venue change after purchase.
Please review the Ticketmaster Purchase policy, which terms you agreed to upon completing your purchase, linked below:
https://help.ticketmaster.com/hc/en-us/articles/10465798887953-Purchase-Policy
Thank you for the opportunity to respond and address your concerns.
Sincerely
Aran J.
Consumer Support TeamCustomer Answer
Date: 06/24/2025
Complaint: 23510741
I am rejecting this response because:
Thank you for your response, but I must respectfully disagree with your conclusion and would like to formally continue my complaint.
I understand Ticketmaster’s policy regarding all sales being final and seating maps being “subject to change.” However, that clause does not give Ticketmaster the right to materially alter the product purchased, especially not after the sale has been completed, without any notice or consent from the buyer.
On September 24, 2024, I purchased three tickets for $4,381.50 for the NKOTB concert on June 27, 2025, specifically in the second row behind the barstools. At the time of purchase, I have a screenshot clearly showing our seats as being two rows behind the barstools. This representation was part of the sales offer and directly influenced my purchasing decision.
Now, after the venue changed the layout and added another row in front of ours, my seats are effectively in the third row behind the barstools. That is not what I agreed to. I did not pay a premium price to be moved further from the stage after purchasing. The key issue is not that the seating map changed, but that my seats were downgraded, and Ticketmaster did not notify me, nor offer any alternative or refund.
This is a clear case of misrepresentation and unilateral modification of the purchased product. It is unreasonable to expect customers to accept significant changes in seating position, especially at a high price point without the courtesy of notification or recourse. Ticketmaster’s policies should not override a consumer’s right to receive the product as advertised and agreed upon at the time of sale.
I am again requesting a full refund of $4,381.5. I am providing screenshots again from the time of purchase that clearly shows our row placement as second behind barstools, not third.Business Response
Date: 06/25/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
Ticketmaster does not own the tickets we sell, as we are contracted to sell and fulfill ticket orders a specific way. It states on our website, the map above does not reflect availability of tickets. Seating charts reflect the general layout for the venue at this time. For some events, the layout and specific seat locations may vary without notice.
Ticketmaster is contracted to sell tickets on behalf of the Event Organizers. You agree to the terms and conditions when making your purchase. For these reasons we cannot refund your order.
Thank you for the opportunity to respond and address your concerns.
Sincerely,
Consumer Support Team
Customer Answer
Date: 06/25/2025
Complaint: 23510741
I am rejecting this response because:
Thank you for the follow-up, but I am once again rejecting Ticketmaster’s response.
While Ticketmaster may be contracted by event organizers to sell tickets, it is Ticketmaster’s platform that presented and sold me the product…specifically, premium tickets for the second row behind the barstools, which I purchased on September 24, 2024 for $4,381.50. I have clear documentation (screenshot) of the seat map at the time of purchase showing our seats as being in the second row, behind barstools.
The issue here is not availability or generic layout disclaimers. The issue is that after the sale was completed, the venue and/or Ticketmaster modified the seating arrangement, added an extra row, and pushed my seats further away from the stage, without any notice or consent. As a result, my seats are now in the third row behind the barstools, not the second row as agreed upon at the time of purchase.
This is a material change to the product I purchased. Whether Ticketmaster owns the tickets or not is irrelevant. I made the purchase through Ticketmaster, not the event organizer. And Ticketmaster continues to refuse to take accountability for a change that directly affects seat quality and value.
It is unacceptable for a company to modify a high-priced purchase after the fact and deny customers the opportunity to opt out or receive compensation. Regardless of disclaimers, this constitutes misrepresentation and unfair business practice under consumer protection standards.
Again, I am requesting a full refund of $4,381.50. I am also happy to provide the screenshot of the original seating map as proof.Initial Complaint
Date:06/23/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ticketmaster has failed to issue a payment for a Fan-to-Fan resale listing (#CP46C7744) dating back to October 2023. After the original payout check expired, I confirmed my details for a reissue in March 2024. Despite repeated follow-ups and assurances that a check was being processed, I have not received any confirmation of mailing, and over 15 weeks have now passed since the reissue requestfar beyond their stated 12-week **************** agents have repeatedly responded with irrelevant or contradictory boilerplate and have refused to confirm even basic information (mailing date, bank, address). My final deadline of June 21, 2025 passed without resolution.I am requesting: (1) Confirmation the check has been sent, (2) a reissue if not, (3) immediate payment owed in the amount of $136.60 CAD, and (4) an explanation of the delay.Business Response
Date: 06/23/2025
Hello Shahrukh,
Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related listing, CP46C7-744. I do apologize about the issue with not receiving the check for the payout of tickets sold.
Looking over the listing and reaching out to the team that handles the check requests, I found that a check was reissued to you on 9/24/2024. I will be reaching out to you, to get some information from you to make sure I have the most updated information for you.
Thank you for the opportunity to respond and address your concerns.
Sincerely
Arlene M.
Consumer Support TeamCustomer Answer
Date: 06/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23505776, and find that this resolution is satisfactory to me.
Sincerely,
Shahrukh AhmedInitial Complaint
Date:06/23/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased two VIP tickets (Sweet Honey Pit) for the Beyonc Cowboy ****** Tour Opening Night on April 28, 2025, in *********** through Ticketmaster (Order #**-42240/***).The seating map shown at the time of purchase displayed the Sweet Honey Pit as a section directly next to the stage, which is why I paid a premium price of $3,596.40. However, when arriving at the event, the section was placed far away from the stage, and the designated space was left empty.The error was so obvious that the layout was corrected starting from the second show, but no solution was ever offered to those affected on opening night. Despite contacting Ticketmaster via email, chat, and phone dozens of times, all I received were automated responses blaming the event organizer and refusing refunds under their "no refunds unless canceled" policy which does not apply to a case of misrepresentation and false advertising.I am demanding a full refund for the deceptive sale. This was not the product that was sold to me. Ticketmaster must be held accountable.Business Response
Date: 06/23/2025
Hello Thiago,
Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related order, 21-42240/WES. We understand that you’re looking for a resolution in the form of a refund. Ticketmaster sells tickets on behalf of Event Organizers, who set refund rules. The Event Organizer for this event is not authorizing us to issue refunds.
Thank you for the opportunity to respond and address your concerns.
Sincerely
Arlene M.
Consumer Support TeamCustomer Answer
Date: 06/24/2025
Complaint: 23505339
I am rejecting this response:Dear Arlene,
Thank you for your response. However, it is completely unacceptable that Ticketmaster continues to deny responsibility for an issue that stems directly from the way the tickets were marketed, advertised, and sold on Ticketmaster’s own platform.
I did not purchase tickets from the Event Organizer directly — I purchased them from Ticketmaster. Therefore, Ticketmaster is fully responsible for ensuring that what was sold matches what was delivered.
The seating chart used at the time of sale was clearly misleading. There are photos, videos, and public records proving that the Sweet Honey Pit section was not placed according to the seating map shown at the time of purchase. Furthermore, the fact that the stage layout was adjusted and corrected from the second show onward is an undeniable admission of fault.
This is not a matter of preference — it is a matter of false advertising, misrepresentation, and failure to deliver the service as promised.
Per U.S. consumer protection laws — including the Federal Trade Commission Act and the California Business and Professions Code Section 17500 — it is illegal to engage in deceptive or misleading advertising practices. Additionally, under the Consumers Legal Remedies Act (California Civil Code Section 1770), misrepresenting the characteristics or benefits of a service is expressly prohibited.
Ticketmaster cannot simply deflect this by blaming the Event Organizer. Ticketmaster is the seller, the payment processor, and the party that provided the seating chart and the ticket descriptions.
At this point, I demand a full refund for the order (#21-42240/WES) based on the clear evidence of misrepresentation and failure to deliver the product as advertised. Should this not be resolved immediately, I am fully prepared to escalate this matter further through:
Small Claims Court in California
The California Attorney General’s Office
Federal Trade Commission (FTC) (complaint already filed)
I sincerely hope Ticketmaster chooses the path of integrity and resolves this matter fairly.
Sincerely,
Thiago AssumpcaoBusiness Response
Date: 06/25/2025
Hello Thiago,
Thank you for bringing your concerns to our attention. I do apologize that you were not satisfied with the response to your complaint. I found that a supervisor had spoken to you and with your cousin on 6/24/25. If you wish you can follow up with that supervisor if you need further assistance.
Thank you for the opportunity to respond and address your concerns.
Sincerely
Arlene M.
Consumer Support TeamInitial Complaint
Date:06/23/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased tickets for a show on Ticketmaster and the show was cancelled and I was told I would receive a refund but didnt. It was for the ***** **** concert in ***********. Its been over 30 daysBusiness Response
Date: 06/23/2025
Hi Emily,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.
I apologize for the frustrations you have experienced with receiving a refund for this cancelled show.
I have refunded your order. You should see the refund of $953.04 within 5-7 business days to the card you used at the time of purchase.
Thank you for the opportunity to respond and address your concerns.
Sincerely,
Melanie K
Consumer Support TeamCustomer Answer
Date: 06/23/2025
Complaint: 23505138
I am rejecting this response because: they’ve been telling me this same statement for over a month now. I would like to keep this case open for 7 days to see if I get my refund then I’ll be satisfied.
Sincerely,
Emily GlennBusiness Response
Date: 06/25/2025
Hello Emily,
We are replying to your rejection of our response. I am sorry you have had to wait for this refund. There is nothing further we can do at this time. The order was refunded on June 23, 2025 to the card you used at the time of purchase. The standard timeframe we have to provide is 5-7 business days for the refund to hit your card. You could see the refund by tomorrow but if you do not see the refund after 7 business days please let us know.
Sincerely,
Melanie K
Consumer Support TeamCustomer Answer
Date: 06/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23505138, and find that this resolution is satisfactory to me.
Sincerely,
Emily GlennInitial Complaint
Date:06/22/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I wanted to apply for a refund from tickermaster but they did not allow it and rejected me with various reasons, which seriously harmed my rights as a consumer. Unfortunately, I had a stye in my eye these days, so I could not go to the scene to watch the game, so I asked customer service for a refund. They used the excuse that the organizer did not allow it and rejected my refund application many times. I applied for a refund because I really needed the money urgently.Business Response
Date: 06/23/2025
Hello,
We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
We are sorry to hear that you can no longer attend your event.
Regrettably, refunds are not being offered for this event. Refunds are generally only offered if an event is postponed or canceled, or there is a major event change. Policies set forth by the event provider generally prevent us from issuing refunds. If you are unable to attend this event, we recommend transferring them to a friend/family member.
Sincerely,
Meredith M.
Consumer Support
Customer Answer
Date: 06/23/2025
Complaint: 23504263
I am rejecting this response because:First of all, as a consumer, I should enjoy the right to refund. Second, I am not feeling well, so I can't arrive at the activity, and I urgently need this fund as a turnover. If my health is affected by this problem, will the merchant bear the consequences? I have never seen such a cold-blooded merchant! I paid for tickets to be happy, not to buy anger, pain, and your humanized terms!
Sincerely,
Jiayi ChenBusiness Response
Date: 06/25/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
Ticketmaster is contracted to sell tickets on behalf of the Event Organizers who sets the rules for refunds. Unfortunately, the Event Organizer for this event is not authorizing us to issue refunds. You agree to the terms and conditions when making your purchase. For these reasons we cannot refund your order.
Thank you for the opportunity to respond and address your concerns.
Sincerely,
Consumer Support Team
Initial Complaint
Date:06/22/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am submitting this complaint regarding Ticketmasters unfair and misleading pricing practices in connection with my recent ticket purchase.On June 21, 2025, I purchased two standard tickets for the "ALL FOR ONE" hololive English 3rd Concert, scheduled for Saturday, August 23, 2025, at 6:00 PM at ********************* in ********, ***The tickets were advertised as $282.00 each, plus a $54.29 service fee, bringing the total to $336.29 per ticket. However, after my purchase, I discovered that Ticketmaster had released significantly lower-priced tickets labeled as standard tickets, some reportedly priced at just $130 each. This caused widespread confusion and led many customersincluding myselfto overpay, unknowingly purchasing tickets far above the base price.Within three hours of my purchase, I contacted Ticketmaster customer service to request a refund, as I had clearly bought overpriced resale tickets. The representative claimed the tickets were non-refundable because they were resale ticketsdespite the fact that they were marked as standard. No service had yet been provided at the time of my request, and the customer service interaction was difficult and unhelpful.Additionally, I purchased ticket insurance that was explicitly marketed as "100% refundable," but was told it could not be applied in this situation. I was advised to try reselling the tickets through Ticketmaster, yet doing so would incur additional fees totaling around $100, making it even more unlikely to recoup my costsespecially given that I overpaid in the first place.This pricing scheme is deceptive. It misled me into buying inflated tickets, denied me a refund despite prompt action, and placed the burden of loss and reselling costs on **** am requesting a full refund of $672.58, which includes the total cost of both tickets and the insurance fee. I believe Ticketmaster must be held accountable for its pricing transparency and refund policies.Thank you.Business Response
Date: 06/23/2025
Hello,
We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
Unfortunately, we are unable to offer courtesy refunds. The tickets that you purchased are Fan-to-Fan Resale tickets. The price of resale tickets are set by the individual seller.
For standard tickets, the face value price of tickets is determined by our clients. In most circumstances, face value prices are set at the time of the initial on-sale and stay the same until the event occurs. However, prices can be adjusted up or down after the tickets go on sale, prices may also vary. When an order is placed through the Ticketmaster website, it is a requirement that our Purchase Policy & Terms of Use are agreed to, including Section 11, titled Refunds, Credits, and Exchanges. Paragraph 6 outlines the following: We may occasionally offer tickets at a discount after the original on-sale date and will not refund the difference between the original price and the sale price.
Please refer to our purchase policy, linked below, for additional information:
https://help.ticketmaster.com/hc/e n-us/articles/10465798887953-Purchase-PolicySincerely,
Meredith M.
Consumer Support
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