Complaints

This profile includes complaints for Ticketmaster Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Ticketmaster Corp has 64 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Ticketmaster Corp

  9348 Civic Center Dr Beverly Hills, CA 90210-3624

• 

  Ticketmaster Corp

  1054 James St Syracuse, NY 13203

• 

  Ticketmaster Corp

  2 International Plz Ste 300 Suite 300 Philadelphia, PA 19113-1514

• 

  Ticket Master, LLC

  821 Capital Centre Blvd Largo, MD 20774-4811

• 

  Ticketmaster Corp

  1000 Corporate Lndg Charleston, WV 25311-1211

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was planning on attending Lady Gaga's concert in San Francisco this September 2022. When I selected my seats and was just about to pay, my timer ran out. I got the notice that my transaction was cancelled, but it was not. Turns out I was charged for the transaction despite being told I didn't finish my order. Not knowing I was charged, I purchased other tickets in another area.
  
  It wasn't till after I purchased the other tickets (second purchase) that I found out I now had double the tickets I needed. Ticketmaster was not willing to work with me and cancelled my second order, which is what I purchased due to their system error. I got more seats in this second purchase so now Ticketmaster's policy is ending up in my group being split. I just wanted a refund on the first purchase which was done in error due to their system.
  

  Business Response

  Date: 08/23/2022

  Business Response /* (1000, 5, 2022/08/09) */
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. I have processed a full refund for you in the amount of $475.50. You will receive the refund within the next 5-7 business days, going back to your VISA used for purchase.
  
  ********** Ticketmaster Consumer Support

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sold 4 tickets via ticket master app (Feb 2022 & March 2022) two separate transactions for an event that occurred on Wed, Mar 23, 2022 08:00 PM.
  1- Bad Bunny - El Ultimo Tour Del Mundo tickets *************************************************************************************************************************************************************************************************************************************************************************************
  
  It is 8/8/22 and I have not received payment for the tickets sold yet. I have sent multiple emails to Ticketmaster support team, they said it would take up to 12weeks of the event date for me to receive payment, it has been more than 12 weeks and I haven't received payment yet. I have sent multiple emails, in the last 3 weeks i have sent 3 follow ups emails (one per week) without a response.
  ****
  

  Business Response

  Date: 09/29/2022

  Business Response /* (1000, 5, 2022/08/09) */
  Hello, I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  
  I am sorry you haven't received your payments. Since you sold an event in Canada, but reside in the US, we must mail you a check. I have entered your check request today. Please allow 8-12 weeks to receive your checks.
  
  Thank you for the opportunity to respond and address your concerns.
  
  Sincerely
  *****
  Consumer Escalation Team
  
  
  Consumer Response /* (3000, 7, 2022/08/15) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This is the same response I have received multiple times with no action. Again, I was promised this same response back in April, it has been more than 12 weeks and I still have not revived the payment for the tickets sold.
  
  I need better customer service. Are you able to share tracking information and advise exact date of when I would be able to receive the Checks? Can you also confirm name and address that the checks were sent to?
  
  
  Business Response /* (4000, 9, 2022/08/17) */
  Your request was sent in on 8/9/22. It takes 8-12 weeks for the payment to be issued. I have sent a request to expedite your check.
  
  Thanks,
  *****
  Consumer Support Team
  
  
  Consumer Response /* (4200, 11, 2022/08/30) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Hi need confirmation of address and name of where the check was sent.
  
  It also says that the my request was sent on 8/9 when as noted in first note and in attached emails, that this request was sent since March & April. Need tracking information and for ticket master to expedite the payment.

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets to a concert 2 yrs ago, due to Covid the concert got pushed back for 2 yrs (it is now occurring this Sunday the 14th), but in the last yr, after the refund option expired, I lost my job due to Covid layoffs and moved out of the state and can no longer attend. Ticketmaster will not let me sell the tickets or even give me a refund. I cannot afford to lose $470 and I think it's insane that I can't just get my money back.
  

  Business Response

  Date: 09/08/2022

  Business Response /* (1000, 5, 2022/08/09) */
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. I have processed a full refund for you in the amount of $470.70. You will receive the refund within the next 5-7 business days, going back to your MC used for purchase.
  
  ********** Ticketmaster Consumer Support
  
  
  Consumer Response /* (3000, 7, 2022/08/11) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  That card is inactive. I need a different form of redinf.
  
  
  Business Response /* (4000, 9, 2022/08/15) */
  I am sorry the card is not active. If it is still the same account, just a different card, the bank will deposit the funds into the account. I have reached out for a reference number for the deposit. Once I receive the reference number, I will be in contact with you.
  
  Thanks,
  *****
  Consumer Support Team

• Initial Complaint

  Date:08/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased ticket for a Kid Rock concert, I am now unable to go. I sold the ticket on ticket master for a small profit. The tickets were sold and now they are holding my money and the money for the ticket being sold.
  
  They are now telling me I have to wait until after the event, collecting interest on my money and whom ever else they are doing this to. It seems like this should be illegal or at least a horrible business practice.
  
  Once they have collected monies for the sold ticket they should have to return the monies within 14 days.
  

  Business Response

  Date: 08/23/2022

  Business Response /* (1000, 5, 2022/08/08) */
  Hello,
  
  I am in receipt of your recent complaint submitted to the Better Business Bureau. My apologies for any inconvenience this has caused. Thank you for bringing your concerns to our attention. Payment for tickets sold will start to credit 48 hours after the event takes place on 10/7/2022. You agreed to the terms and conditions of the sell when you clicked submit.
  
  https://www.ticketmaster.com/sell
  
  Thank you for the opportunity to respond and address your concerns
  
  Sincerely
  Jason
  Consumer Escalation Team

• Initial Complaint

  Date:08/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member of Ticketmaster for years. Using tickets before purchased from Ticketmaster with no issue, I purchased some today. While in my account, I updated contact information (name/email address). I was texted a secure code to update my information. Once completed, I was immediately logged out of Ticketmaster on the web and my phone app. Upon trying to login with my updated email address, it would not allow me to access my account with my previous email address, or the updated one. I have thousands of dollars in tickets associated with my account. After trying to locate the customer service information, I have found hundreds of negative reviews involving customer service with Ticketmaster. There is no phone number available to contact. I am a good paying customer, and simply updated my contact information, and now cannot access my tickets. It seems like they make contacting someone for a resolution impossible with ill intent. I have submitted a ticket on their website, as well as their Ticketmaster Fan Support Twitter site, with no response.
  

  Business Response

  Date: 08/22/2022

  Business Response /* (1000, 5, 2022/08/08) */
  Hello,
  
  We are in receipt of your complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.
  
  We're sorry to hear of the trouble you've had with your Ticketmaster account. We will reach out to you directly to assist.
  
  Sincerely,
  Meredith
  Consumer Support

• Initial Complaint

  Date:08/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction : August 6, 2022
  
  Amount of money paid : $1605.99
  
  The nature of dispute : Provided inferior service/product for the same price
  
  Whether or not business has tried to resolve the problem :
  Online Customer service representative (name withheld here) - stopped responding to my questions.
Phone Customer service representative (****) - took time to review but couldn't provide any resolutions.
  
  Order Number : *********************
  
  I bought 2 x US Open Ticket for Sept 9, 2022 session from Ticketmaster website.
The website listed Section G1 - G6 as the same price ($688 before Ticketmaster fees).
G1 to G3 are front row seats and G4-G6 are one row behind, inferior seats.
  Based on my prior years experience of buying US Open tickets from Ticketmaster Resale, first buyer from a set of tickets always get the better/front row seat and I had confidence that I will have better/front seats. To my dismay, ticketmaster delivered inferior tickets for G5 and G6.
  
  To correct the situation, I reached out to Ticketmaster online customer service, who stopped responding to my questions a few minutes later.
  
  I called Ticketmaster customer service at ************** and spoke to customer service representative . He was helpful and I explained my desired outcomes.
  
  
  1. Exchange for two of G1,G2 or G3 (preferred choice, of same section, same sessions, same price, same reseller)
  
  2. Provide option to reach out to seller (Ticketmaster own's customer service person thought that is the right thing to do)
  
  3. Refund as last resort
  
  None of the options are provided and only solution suggested was to resell my recently bought tickets and buy another two more tickets - which will go into Ticketmaster more "service fees" - as much as $200+ per ticket - after buying and selling.
  
  I am attaching the image from TicketMaster website that front row ticket (Section 28, G1-G3) are still available 12+ hrs after my compliant was made and no action was taken
  

  Business Response

  Date: 09/29/2022

  Business Response /* (1000, 5, 2022/08/09) */
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. Unfortunately, all resell tickets purchased on the Ticketmaster website have an all sales final purchase policy. This is only waived if the event is cancelled. To recoup funds for your tickets, please list the for resell through your Ticketmaster account or by barcode through a 3rd Party site of your choice.
  
  *********. Ticketmaster Consumer Support
  
  
  Consumer Response /* (3000, 7, 2022/08/11) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  *********/TicketMaster,
  
  As I mentioned in my original complaint, refund is the last options out of 3 since I am aware of TicketMaster policy.
  
  It is not personal , but I do NOT accept your/TicketMaster apology for the reasons below.
  
  And TicketMaster does not (and should have) the policy to
  a. Deliver the best seats for the first buyer for the same session, from same seller, for the same price at the same section.
  b. TicketMaster either correct the error of giving our inferior seats of above mentioned sales
  c. If the TicketMaster does not have that ability to correct its own mistake, let the buyer contact the seller to resolve the issue.
  
  TicketMaster's "solution" to resell the ticket is very insincere, misleading and pure unethical because Ticketmaster try to get more money from customer by initially providing improper and inferior service.
  
  Let me elaborate.
  TicketMaster charged buyer (me) $112 per ticket/$224 total when I bought the ticket in addition to whatever (but similar) amount to seller.
  
  
  Buy suggesting to resell again, Ticketmaster will charge me $105 per ticket/$210 total - in addition what I already paid. (see attached)
  
  The "solution" is just to benefits TicketMaster itself.
  
  To summarize .. I reject the response from business.
  I am re-iterating my options .. refund being the last option.
  
  1. Please correct the TicketMaster error of giving out inferior seats by changing to section 28, two seats out of G1, G2, G3
  
  2. If TicketMaster cannot do option 1 itself, let me contact to the buyer to resolve it.
  
  3. Refund.
  
  ***
  
  
  Business Response /* (4000, 9, 2022/08/15) */
  I am sorry you did not receive the tickets you wanted. When purchasing fan to fan resell tickets, your seats are provided after you complete the purchase. This is explained when you are purchasing the ticket. We can not exchange your tickets or refund them as the event is still scheduled. I am sorry, we can not put you in contact with the seller for you to work out the seats you want. We do not disclose the seller's information.
  
  Thanks,
  *****
  Consumer Support Team
  
  
  Consumer Response /* (4200, 11, 2022/08/24) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The last response from TickerMaster did not have any new information nor did not resolve my complaint - except the repeated apologies which I do not accept.
  
  To be sure - as I explained thoroughly in my original complaint, it is TickerMaster's failure to provide appropriate tickets and refusal to correct their mistake.
  
  *********

• Initial Complaint

  Date:08/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,
  
  About Order # ***********O, please see the photo attached of a satellite image of the FLA Live Arena.
  
  In the photo, the red squares outline where the Sunrise Police Department refused to allow Ticketmaster customers to enter the property.
  
  As a result, we suffered from dehydration and had to receive medical attention.
  
  Please let us know how we can speak to a live customer service representative about our experience on August 6, 2022.
  
  
  
  Respectfully,
  
  Sam
  

  Business Response

  Date: 08/23/2022

  Business Response /* (1000, 5, 2022/08/08) */
  Hello,
  
  I am in receipt of your recent complaint submitted to the Better Business Bureau. My apologies for any inconvenience this has caused. Thank you for bringing your concerns to our attention. Please allow 5-7 (Mon-Fri) business days for the refund of $110.66 USD to credit back to the Visa card ending in ****.
  
  Our merchant agreements require that refunds be provided to the original card, regardless of whether it's expired or the account has been closed. This is because it is the bank that pays that merchant with funds from the customer's bank account or through a line of credit which the customer is responsible to pay back. The merchant doesn't know if the account is in good standing, and if a refund is provided to another card, or via check, the merchant could potentially be aiding the cardholder in defaulting on their credit card balance.
  
  This is why credit card companies and banks require merchants to return the funds to the original form of payment. If the credit is provided to a card that is no longer valid, but the account is still active, the funds will still credit successfully. If the account is completely closed, the bank should reject the funds. Once that happens, Ticketmaster will send a check to the customer. If the bank does accept the funds to a closed account (they shouldn't do this, but it happens sometimes), it's their responsibility to refund the patron. We're very sorry for any confusion or trouble this has caused!
  
  Thank you for the opportunity to respond and address your concerns
  
  Sincerely
  Jason
  Consumer Escalation Team

• Initial Complaint

  Date:08/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ticketmaster offers a "resell" option for tickets. I purchased two tickets and plans changed so I resold them through Ticketmaster. They sold for $512. However, the process to get refunded is very difficult to navigate. I was unable to enter my debit card info since my postal code is from Canada and therefore has letters and numbers...but the text box would only accept numbers. So, I entered by chequing account information and was told I need to verify my account by showing the amounts of two small deposits they would make. However, it's been weeks and NO small deposits have been made so I cannot verify my account. There is NO way to access customer support online except for their FAQ. At the end of the FAQ it give a "if you still need help Contact Us" button, which just refreshes back to the exact same FAQ page. I feel totally ripped off and do not know how to even approach getting my account verified, never mind actually getting my money back! Please help!
  

  Business Response

  Date: 09/02/2022

  Business Response /* (1000, 5, 2022/08/08) */
  Hello,
  
  I am in receipt of your recent complaint submitted to the Better Business Bureau. My apologies for any inconvenience this has caused. Thank you for bringing your concerns to our attention. Payment for tickets sold will not start to credit until 48 hours after your event has taken place.
  
  Since your event is taking place in the US. If you do not have a US bank account with a US bank that is physically located in the US. We will need to mail you a check for payment of tickets sold. The check request cannot be placed until 48 hours after the event has taken place.
  
  Thank you for the opportunity to respond and address your concerns
  
  Sincerely
  *****
  Consumer Escalation Team
  
  
  Consumer Response /* (3000, 7, 2022/08/10) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This response only partially answers my question. The business suggests that I submit a "check request" after the event has occurred to have a check mailed to me. However, there is no email address, phone number, or form available to submit this request. I still don't know how to even request payment. I find it very suspect that the site is happy to sell to Canadian customers but provides zero information in their FAQ section about the different refund policy for Canadian customers.
  In order to resolve this claim, I would like:
  1) An explanation of how to apply for the refund to me mailed to me by check
  2) An improvement to the transparency of the process on the site.
  
  Ticket master is currently holding over $500 of my money with very little accountability. This is a very shady situation that must be improved for all Canadian and other international buyers and sellers.
  
  
  Business Response /* (4000, 9, 2022/08/12) */
  Hi,
  
  We will contact the consumer to obtain mailing address for the check request.
  
  Thanks,
  ****
  Consumer Support

• Initial Complaint

  Date:08/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/4 I ordered 2 tickets for the Anthrax/Black Label Society concert to be held in Oshkosh WI on 8/5/22. The tickets were 45.00 each plus a handling charge. I ordered the tickets through Stubhub, they in turn got them through Ticketmaster who then were supposed to forward them to me via email. I could NOT access the purchased tickets through ticketmaster due to a malfunctioning website on their end.
  Part of the registration to ticketmaster was they would text me a code to verify my identity, however the text NEVER came to my phone despite dozens of attempts to repeat the login process. ALL OF THE CUSTOMER SERVICE NUMBERS FOR TICKETMASTER WERE A PHONE TREE WITH NO ACTUAL HELP. My order number was entered as asked then the recording told me I had to go to the webpage and log in or create an account, thereby rendering all my attempts to get my tickets useless, as the website did not function. It would not send a text to me. I went to the "Live Chat" feature to try to get help there, only to find that it was not working, it would ask how it could help, then it did not ever reply after I inputted the problem. I called stubhub and they told me no refund because they "didn't do anything wrong". The policy at ticketmaster states that they have a 24 hr "cooling off" period and you could receive a refund. This policy extends to ALL of its partner business as well. (stubhub) However they cannot be contacted in ANY way, not even via email-no address. I lost 164.00$ on 8/5/22, I did NOT get my tickets and I cannot get any help to resolve the issue. I have repeatedly called all the numbers only to get a busy signal or to be hung up on. MY ORDER # is ********* for the amount of 164.00 @ ticketmaster. Due to THEIR malfunctioning website it would not let me complete the process of obtaining the tickets I purchased. These business practices seem like fraud to me. Please help me to get my money back, I feel I was robbed of a once in a lifetime chance to see this concert and my $.
  

  Business Response

  Date: 09/23/2022

  Business Response /* (1000, 5, 2022/08/29) */
  Hello, I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  
  I am sorry you were unable to attend the event. I have issued a Ticketmaster Gift Card for $164.00. We will be mailing the gift card to you and you should have it within 10 business days.
  
  Thank you for the opportunity to respond and address your concerns.
  
  Sincerely
  Robin
  Consumer Escalation Team
  
  
  Consumer Response /* (3000, 7, 2022/08/31) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I want my money refunded, not some gift card for ticketmaster. I DEMAND A FULL REFUND TO MY CARD. I am NOT doing business with ticketmaster in the future so the gift card is moot. I WANT A REFUND as stated in the policy. A gift card for ticketmaster does not meet the legal definition of a full refund as it states in its own policy to refund customers money.
  
  Ticketmasters failed attempt at a refund is NOT accepted. I will escalate my complaints to the atty general, along with other processes if need be.
  
  I demand a cash refund, anything short of a full refund is rejected.
  
  
  Business Response /* (4000, 9, 2022/09/02) */
  Hello,
  
  
  I sincerely apologize, however a gift card was issued as a courtesy, as the purchase was via a third party, we are not able to issue a refund as we did not take part in the financial transaction.
  
  Sincerely
  Derek
  Consumer escalation Team

• Initial Complaint

  Date:08/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My granddaughter purchased two tickets for The Weeknd's After Hours tour (Order # ************). Because of Covid, the concert was rescheduled twice and then finally cancelled. I have been trying for months to get my refund. I understand that a refund was issued on October 6, 2021 to a Visa card ending in ****. However none of my cards match. Which leads me to believe that the account was closed and therefore the money would have gone back to Ticketmaster. Since I have no clue about the payment I asked Ticketmaster to provide me with the bank the card was issued so I can
  followup and to also check if the money was sent back to Ticketmaster. This info was not provided to me and was told they are not allowed to give that info out. So where does that leave me? I'm out $454.75. That just seems so unfair especially with the hard times people are going through right now.
  
  
  

  Business Response

  Date: 08/11/2022

  Business Response /* (1000, 5, 2022/08/08) */
  Hello,
  
  We are in receipt of your complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.
  
  As you will recall, you are inquiring about a refund for tickets purchased for The Weeknd on order #*************
  
  According to our records, the refund was returned to Ticketmaster. Our Accounting department has been trying to confirm your address, so a check can be sent.
  We provided your address to the Accounting department, so you will receive a check in the mail in the amount of $454.75.
  Due to the large number of check requests, there is a delay in receiving the check. The estimated time to receive it is 8-10+ weeks.
  
  we apologize for the inconvenience this has caused.
  
  Sincerely,
  Meredith
  Consumer Support
  
  
  Consumer Response /* (2000, 7, 2022/08/10) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I accept but I don't understand why I wasn't told this the many many times I called. I feel that my request should be expedited since the original transaction was in March 2020.