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Business Profile

Event Ticket Sales

Ticketmaster Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

This profile includes complaints for Ticketmaster Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 10,703 total complaints in the last 3 years.
    • 3,393 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/4 I ordered 2 tickets for the Anthrax/Black Label Society concert to be held in Oshkosh WI on 8/5/22. The tickets were 45.00 each plus a handling charge. I ordered the tickets through Stubhub, they in turn got them through Ticketmaster who then were supposed to forward them to me via email. I could NOT access the purchased tickets through ticketmaster due to a malfunctioning website on their end.
      Part of the registration to ticketmaster was they would text me a code to verify my identity, however the text NEVER came to my phone despite dozens of attempts to repeat the login process. ALL OF THE CUSTOMER SERVICE NUMBERS FOR TICKETMASTER WERE A PHONE TREE WITH NO ACTUAL HELP. My order number was entered as asked then the recording told me I had to go to the webpage and log in or create an account, thereby rendering all my attempts to get my tickets useless, as the website did not function. It would not send a text to me. I went to the "Live Chat" feature to try to get help there, only to find that it was not working, it would ask how it could help, then it did not ever reply after I inputted the problem. I called stubhub and they told me no refund because they "didn't do anything wrong". The policy at ticketmaster states that they have a 24 hr "cooling off" period and you could receive a refund. This policy extends to ALL of its partner business as well. (stubhub) However they cannot be contacted in ANY way, not even via email-no address. I lost 164.00$ on 8/5/22, I did NOT get my tickets and I cannot get any help to resolve the issue. I have repeatedly called all the numbers only to get a busy signal or to be hung up on. MY ORDER # is ********* for the amount of 164.00 @ ticketmaster. Due to THEIR malfunctioning website it would not let me complete the process of obtaining the tickets I purchased. These business practices seem like fraud to me. Please help me to get my money back, I feel I was robbed of a once in a lifetime chance to see this concert and my $.

      Business Response

      Date: 09/23/2022

      Business Response /* (1000, 5, 2022/08/29) */
      Hello, I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      I am sorry you were unable to attend the event. I have issued a Ticketmaster Gift Card for $164.00. We will be mailing the gift card to you and you should have it within 10 business days.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely
      Robin
      Consumer Escalation Team


      Consumer Response /* (3000, 7, 2022/08/31) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I want my money refunded, not some gift card for ticketmaster. I DEMAND A FULL REFUND TO MY CARD. I am NOT doing business with ticketmaster in the future so the gift card is moot. I WANT A REFUND as stated in the policy. A gift card for ticketmaster does not meet the legal definition of a full refund as it states in its own policy to refund customers money.

      Ticketmasters failed attempt at a refund is NOT accepted. I will escalate my complaints to the atty general, along with other processes if need be.

      I demand a cash refund, anything short of a full refund is rejected.


      Business Response /* (4000, 9, 2022/09/02) */
      Hello,


      I sincerely apologize, however a gift card was issued as a courtesy, as the purchase was via a third party, we are not able to issue a refund as we did not take part in the financial transaction.

      Sincerely
      Derek
      Consumer escalation Team

    • Initial Complaint

      Date:08/06/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My granddaughter purchased two tickets for The Weeknd's After Hours tour (Order # ************). Because of Covid, the concert was rescheduled twice and then finally cancelled. I have been trying for months to get my refund. I understand that a refund was issued on October 6, 2021 to a Visa card ending in ****. However none of my cards match. Which leads me to believe that the account was closed and therefore the money would have gone back to Ticketmaster. Since I have no clue about the payment I asked Ticketmaster to provide me with the bank the card was issued so I can
      followup and to also check if the money was sent back to Ticketmaster. This info was not provided to me and was told they are not allowed to give that info out. So where does that leave me? I'm out $454.75. That just seems so unfair especially with the hard times people are going through right now.


      Business Response

      Date: 08/11/2022

      Business Response /* (1000, 5, 2022/08/08) */
      Hello,

      We are in receipt of your complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.

      As you will recall, you are inquiring about a refund for tickets purchased for The Weeknd on order #*************

      According to our records, the refund was returned to Ticketmaster. Our Accounting department has been trying to confirm your address, so a check can be sent.
      We provided your address to the Accounting department, so you will receive a check in the mail in the amount of $454.75.
      Due to the large number of check requests, there is a delay in receiving the check. The estimated time to receive it is 8-10+ weeks.

      we apologize for the inconvenience this has caused.

      Sincerely,
      Meredith
      Consumer Support


      Consumer Response /* (2000, 7, 2022/08/10) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      I accept but I don't understand why I wasn't told this the many many times I called. I feel that my request should be expedited since the original transaction was in March 2020.

    • Initial Complaint

      Date:08/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sold tickets through ticketmaster. They attempted to deposit my money but couldn't verify the debit card number(July 28th). I re-entered my info same day. I get an email saying since I changed deposit info it'll be 7-14 more days before I receive my money. On August 3rd they withdrew $1.00 out of my account and put it back into my account, presumably to verify the account. So on August 5th I messaged them on chat to find out when my deposit would arrive. They are now saying it will be 7 to 10 days after the event on August 12th. So I messaged back saying if they was an attempt to deposit on 7-28 and verification on 8-3 there should be no hold up in sending my money and that they are withholding my money for no reason. I also said I would be expecting a deposit on 8-6 or 8-8.

      Business Response

      Date: 08/22/2022

      Business Response /* (1000, 5, 2022/08/08) */
      Hello, I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      I am sorry you haven't received your payment. At the time of listing your tickets, you agreed the payment would not occur until after the event took place. You will receive your payment after the event takes place.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely
      Robin
      Consumer Escalation Team

    • Initial Complaint

      Date:08/06/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/6/22 I had three tickets to attend the Keith Urban Concert at 7:00PM.
      I tried multiple browsers and devices to access the tickets. We tried using the app and the website. Nothing worked. I looked at my listing and it listed my tickets as "0 Active tickets, 0 sold tickets". I then attempted to remove my listing by clicking the link to do so. It repeatedly told me "Sorry, an error occurred while processing your request. Please try again later." I engaged in a chat request with customer service since Ticketmaster does not list a contact phone number. Only an online chat option. I wasted three hours of my time on useless chats, which I have video evidence of me doing everything the person named **** instructed me to do. The chat #******** can be retrieved by Ticketmaster for their reference.

      The problem is, I am out three tickets that I did not have the option to "cancel the sale" or MOST IMPORTANTLY, use the tickets. They are locked up. My Order # is ********/SCS

      Business Response

      Date: 08/15/2022

      Business Response /* (1000, 5, 2022/08/10) */
      Hello,

      I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank
      you for bringing your concerns to our attention.

      Per our conversation I am sending you a gift card in the amount for the tickets you attempted to sell on our site. You should receive the gift card (order #************) in 10 - 14 days in the amount of $161.52. Thank you for assisting us with this resolution.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely
      Allicia


      Consumer Response /* (2000, 7, 2022/08/12) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:08/05/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a set of tickets and order errored out but I was still charged through ******. Called and representative stated they could not contact ****** to notify them of cancellation and that ****** had to contact them. Due to no cancellation email being sent ****** stated that they couldn't do anything. Contacted Ticketmaster and they went to stated that since the order did not go through I had not been charged.

      Business Response

      Date: 09/15/2022

      Business Response /* (1000, 5, 2022/08/19) */
      I am in receipt of your recent complaint submitted to the **********************. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. Ticketmaster has made sure that the tickets on the order have been released from your order. In order to receive the funds for the refund, please contact ********************* Monday through Friday 8am - 6pm ET.

      ********** Ticketmaster Consumer Support

    • Initial Complaint

      Date:08/05/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sold some tickets on June 4. My card on file originally had been hacked so I got a new one and removed my old accounts from my payment options on Ticketmaster. I've been trying to reach them because I never received my bank deposits to verify my bank account. I have since removed my bank and left my debit card.

      It's been 8 days after the event and I still can't even get a response for why my account still says payout not available. Customer service keeps switching my care reps and never answering my question, just continuously sending the same emails.

      Business Response

      Date: 08/11/2022

      Business Response /* (1000, 5, 2022/08/08) */
      Hello, I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      I am sorry you haven't received your refund. We started processing your payment on 8/6/22. Please allow 3-7 business days for your payment to process

      Thank you for the opportunity to respond and address your concerns.

      Sincerely
      Robin
      Consumer Escalation Team


      Consumer Response /* (2000, 7, 2022/08/10) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:08/05/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sold tickets through ticket masters the Usher concert in Las Vegas on 6/25/2022. The concert took place on 07/15/22 and as of current I have yet to receive payment for tickets sold. Initially upon going through the process of setting up the ticket sales ticket master gives a description on their website that explains sellers will be paid to account provided 7 days after sales. I received an email from Ticket master that informed me that my tickets had been sold on 6/25/22, so according to their website instructions I expected to be paid within 7 business days from sale. After, ten days of no payment I reached out ticket master through online help and called them directly. The person I spoke to directly said it has to be 7 days after event. I then waited the 7 days after event, no payment. I then called customer service back (7/25/22) I was then told their was a issue with my seller/payment info provided and I was told that they would escalate the issue, gave me a ticket # ******* and said it should be paid out by Friday 7/29/22. They instructed me to call back and provide the ticket # he gave me and it should clear up any confusion. Payment did not happen on that Friday I called back, on that Friday and provided the # number only to be told that their is another issue with paying. They are now saying their is an issue with the tax info I provided even though it was provided three times. I requested to speak to a supervisor, I was told it would take anywhere from 24-48hrs, for a supervisor to respond. Currently I have not been paid and I am seeking compensation.

      Business Response

      Date: 09/09/2022

      Business Response /* (1000, 5, 2022/08/08) */
      Hello, I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      I am sorry you haven't received your payment. The tax form has not been accepted by the IRS. Please visit https://1099k.ticketmaster.com/ to complete the form. Make sure you use the information from your tax information.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely
      *****
      Consumer Escalation Team


      Consumer Response /* (3000, 7, 2022/08/16) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Hello,
      The response sent from the escalation team is the same generic response I have been receiving and disclosed in my original complaint. I have updated my information using my social security number over 6 times now, yet I am still getting the message update my tax information. I have been told a supervisor would call 24-48 hr to resolve the issue so far no one has contacted me to resolve the issue.It has been more than 10 days since I was told that. At this point I feel that this is a scam to retain consumers like myself funds.


      Business Response /* (4000, 9, 2022/08/18) */
      Hi *******,

      I am sorry for the inconvenience.

      Our system shows the tax information submitted does not match with the IRS record. We do not have the ability to see what is submitted since the value is encrypted. You would need to follow up with the IRS or your tax consultant to get the correct values and re-submit.

      Thanks,
      ****
      Consumer Support

    • Initial Complaint

      Date:08/05/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ticketmaster owes me over $1200 from ticket sales. They refuse to deposit the money and verify my account

      Business Response

      Date: 08/22/2022

      Business Response /* (1000, 5, 2022/08/08) */
      Hello, I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      I am sorry you haven't received your payment. Since you sold tickets for an event in the US but reside in Canada, we will need to mail a check. I have submitted your address to have a check submitted.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely
      Robin
      Consumer Escalation Team

    • Initial Complaint

      Date:08/05/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I originally bought concert tickets in January 31st, 2020. The pandemic hit and the concert kept getting rescheduled. I paid $396.30 for these tickets. In April of 2021, the concert was rescheduled again, and at this point I had moved states and wasn't going to be able to attend. At this point I asked for a refund. I did not have the originally card/account that used to purchase, and therefore per Ticketmaster recommendation I reached out to my old financial institution. I was told by my old bank that this is a common issue, and unfortunately they would not be able to do anything about it. I contacted Ticketmaster on June 2nd 2021, and notified them. I received no help with the issue. I contacted them again:
      6/4/20221
      6/17/2021
      7/8/2021
      8/17/2021
      8/24/2021
      9/22/2021
      10/18/2021
      It wasn't until 11/17/2021, they called to confirm my address to send me a check of the original refund. I thought that this was then resolved. However, I never received a check. I messaged them again:
      3/11/2021
      4/23/2022
      6/10/2022
      7/31/2022
      8/4/2022
      I still have yet to receive my check, or any form of refund for my originally payment. I even told them that I would take Ticketmaster credits. I just want to see some form of return from my original payment,

      Business Response

      Date: 08/11/2022

      Business Response /* (1000, 5, 2022/08/08) */
      Hello, I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      I am sorry you haven't received your check. I have sent a request to make sure the check hasn't been cashed. Once we have the information, we will be sending a new check to you.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely
      *****
      Consumer Escalation Team


      Consumer Response /* (2000, 7, 2022/08/10) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:08/05/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In December of 2019 I purchased (4) tickets for the Motley Crew Concert in Buffalo NY totaling $351.65. The concert was rescheduled in 2020 due to covid restrictions. Our friends were unable to attend the rescheduled concert so we were able to get a partial refund of $174.20. Once again the event was rescheduled and we were able to request a refund. I believe that because we had already received a partial refund that it had confused the situation and I was never given the additional refund. I reached out numerous times there after to explain. I even received an email confirming that my final refund was being processed in 30 days. Yet it never occurred. That was in October 2021. Luckily I still had tickets. I basically gave up until a couple of moths ago when my tickets were voided. Now I have no refund or tickets. I have contacted them on a regular basis and have received emails but without resolution. I would like a refund of $177.45 for
      Event #***********
      The concert is scheduled for next week.

      Business Response

      Date: 08/16/2022

      Business Response /* (1000, 10, 2022/08/11) */
      Hello *******,

      I am in receipt of your recent complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.

      I do apologize for the amount of time it has taken to have this refund processed.

      I have completed the refund. You should see the deposit of $177.45 to the method of payment you used to make the purchase with in 3-7 business days

      Sincerely,
      *************
      Consumer Support - Specialist


      Consumer Response /* (2000, 13, 2022/08/15) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      Tickets refunded. Thank you.

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