Complaints

This profile includes complaints for Ticketmaster Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Ticketmaster Corp

  9348 Civic Center Dr Beverly Hills, CA 90210-3624

• 

  Ticketmaster Corp

  4186 Lakeville Road Geneseo, NY 14454

• 

  Ticket Master

  106 Isabella St Four Northshore Center Pittsburgh, PA 15212-5804

• 

  Ticket Master, LLC

  PO Box 6745 Largo, MD 20792-6745

• 

  Ticketmaster Corp

  1150 West Columbus Avenue Springfield, MA 01105

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ticketmaster
  1. I sold tickets through Ticketmaster, they kept the money and failed to deposit the funds into my debit account. My account was verified and set up correctly before selling on the Ticketmaster app.
  
  2. Ticketmaster has NO way to contact them. Zero phone that works or email or chat. Click on their "Contact Us" button and it goes no where, back to the same FAQ page that provides no contact information. This is against all of Google's rules for having a website. https://help.ticketmaster.com/s/article/How-do-I-contact-Customer-Service?language=en_US&tm_link=help_nav_4_contact
  
  I found the corporate office number through the BBB in West Virginia (they listed the wrong address) not their real corporate office. I got Livenation, who transferred me to an escalation team but only got endless hold music and no help. I had to leave a message with the information.
  
  3. Their website does not work on ANY browser through a computer.
  
  Thank you,
  ********************************
  

  Business Response

  Date: 08/04/2022

  Business Response /* (1000, 5, 2022/08/01) */
  Hello, I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  
  I am sorry you haven't received your payment. We started processing your payment on 7/31/22. Please allow 3-7 business days for your bank to accept your payment.
  
  Thank you for the opportunity to respond and address your concerns.
  
  Sincerely
  *****
  Consumer Escalation Team
  
  
  Consumer Response /* (2000, 8, 2022/08/02) */
  Hello, Ticketmaster is paying the amount owed. They sent a new email after the complaint that I had to submit tax information to them.
  
  My complaint still stands as far as how they operate and that they are violating google rules and possibly others regarding contact information , however I am getting the money owed.
  
  Thank you,
  *******

• Initial Complaint

  Date:07/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased a ticket to the Rise Against tour in Albuquerque, NM for 7/29/2022. I had gotten a notice that the main band "Rise Against" was unable to perform but that the other bands would continue. Thus, because the concert was still ongoing, I was unable for a refund. After contacting the company itself I was told that they would not authorize a refund. I will not be going to this concert and would like a refund for my ticket.
  

  Business Response

  Date: 08/15/2022

  Business Response /* (1000, 5, 2022/08/02) */
  Hello,
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  
  I am sorry you were unable to attend. Your refund is processed and will post within 5 business days.
  
  Thank you for the opportunity to respond and address your concerns.
  
  Sincerely,
  Dain
  Consumer Support Specialist
  
  
  Consumer Response /* (2000, 7, 2022/08/12) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  A refund was granted & processed. Thanks BBB!

• Initial Complaint

  Date:07/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had tickets from Ticketmaster for Santana in Dallas on 7/15/22, which I sold on Ticketmaster on 7/7/22 for $ 298, because I was unable to attend. Ticketmaster has not paid me the $ 298 yet though it is more than 7 days after the event. Ticketmaster Listing # ********
  

  Business Response

  Date: 09/29/2022

  Business Response /* (1000, 5, 2022/08/01) */
  Hello, I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  
  I am sorry you haven't received your payment for the tickets you have sold. The event has been postponed and no new date has been announced. You will not receive your payment until after the show.
  
  Thank you for the opportunity to respond and address your concerns.
  
  Sincerely
  *****
  Consumer Escalation Team
  
  
  Consumer Response /* (3000, 7, 2022/08/04) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Ticketmaster received about $ 300 from me when I got the tickets originally, and an additional $ 300 from the buyer who bought the tickets from me. So Ticketmaster has received $ 600 in total, for the $ 300 worth of tickets. I do not care about the event being postponed since I have no tickets, and no plans to attend. I need the extra $ 300 that Ticketmaster is holding onto, to be returned to me.
  
  
  Business Response /* (4000, 9, 2022/08/08) */
  I am sorry you haven't received your payment. When posting your tickets for sale you agreed to the terms of use. Part of that, you agreed your would not be paid until after the event has played. At this time, the event is postponed. You will not receive your funds until after the show takes place.
  
  Thanks,
  *****
  Consumer Support Team
  
  
  Consumer Response /* (4200, 11, 2022/08/17) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Ticketmaster is not willing to face the facts of the matter. It has received $ 600 ($ 300 from me + $ 300 from the buyer of the tickets) for tickets worth $ 300. It needs to return the $ 300 that does not belong to it. Keeping money that does not belong to you is known as theft. Ticketmaster has not escalated the matter as requested to executives responsible for this theft. Ticketmaster has not provided legal contact information for a lawsuit.

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased tickets for Rolling Stones concert to occur June of 2020. Then pandemic hit. Concert was labeled postponed, then finally concert was cancelled 12/2021 . I inquired about my refund thru ticketmaster site, which u must have an existing order to even send them a message. At first, i receieved correspondance from ticketmaster saying a refund would be issued. I did not get a refund. i have records of the messages , attached. I have asked for refund, and i am yet to get one. Please read attached documents. Requesting my refund for *********** $1283.05 which i paid on my discover card. Discover card shows NO refund .
  After asking for a ticketmaster manager, they told me not to contact them again and then my ticket history was erased from my account ! Good thing i have screen shots to prove the fraud. Please see if you can help me. thank-you
  

  Business Response

  Date: 08/19/2022

  Business Response /* (1000, 5, 2022/07/30) */
  Hello, I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  
  I am sorry you haven't seen your refund. You filed a chargeback with your bank and we refunded your order on July 20, 2020 for $1283.05. You will need to speak with your bank for the chargeback.
  
  Thank you for the opportunity to respond and address your concerns.
  
  Sincerely
  Robin
  Consumer Escalation Team
  
  
  Consumer Response /* (3000, 7, 2022/08/02) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I would like a transaction number of the refund.
  Simply giving a date is insufficient information.
  Discover card did not receive a refund and that is why I did not get a refund .
  Please show proof of refund .
  
  Thank you
  *************
  
  
  Business Response /* (4000, 9, 2022/08/05) */
  Hello,
  
  According to our records, we received a reversal on the dispute filed with your credit card company, so a full refund of $1,283.05 was issued on August 1, 2022 and should post within 3-5 business days.
  
  Sincerely,
  Meredith
  Consumer Support

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was able to purchase tickets to the Bruce Springsteen concert here in Denver , Colo. And I did everything correct, like all my other purchases , I hit buy , and about 10 seconds later it came back with Error Code 5005 . I've Never had that ever before . So went in again, secured seats worse than I had for 1,000.00 more . Tried then to buy them , Error code 5005 again. Added and entered a different CC ... error code 5005 again on the new card. I called my Master Card and Visa . They said my cards were great ... and there was No attempt to process a purchase on them . I had just bought tickets to another concert 3 days previous to Bruce's ... no problem . After numerous run a rounds with TM with a couple different TM agents via their chat process, , always them trying to deflect the issue and putting the onus on me to fix , I found out that error code 5005 meant that TM had tagged me as a BOT . I am not , nor ever have been a Bot . I have around 10 active upcoming concerts or events with TM as of right now I have tried buying tickets to an upcoming concert and I am being blocked with the Error Code 5005 to purchase . A week ago , the TM Agent said they would try to resolve the issue on my account , within 3 to 5 business days, and I still have heard nothing back from them, and the 5 days expired, and am still blocked from purchased because they have tagged me erroneously as a BOT. Please help me in having them remove that Bot tag and get my account back to normal , like it has been for over 16 years . Let me know if you need anything else and pre thanks for your help with this matter . BTW , I don't have a cell phone , I have had to borrow my brothers to be able to get text messages as needed, like for the access code to Bruce's concert . I personally feel they Bot Tagged my account so they could get more money for the tickets I was within 10 seconds of getting . TM is getting roasted on Social M about Bruce's Concert . *****
  

  Business Response

  Date: 08/24/2022

  Business Response /* (1000, 5, 2022/07/29) */
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. In most cases these errors are triggered by but not limited to violations of our terms of use, purchase policy or use of our site in a way that resembles bot activity. Unfortunately, this is an automated block that cannot be removed by an agent at this time. We advise you to review our terms of use and purchase policy to avoid this in the future. Also, please continue to attempt to purchase as there is not a time frame on when the hold will be lifted. You should shill have access to the tickets previously purchased in your Ticketmaster account.
  
  Michael D. Ticketmaster Consumer Support
  
  
  Consumer Response /* (3000, 7, 2022/08/02) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This is not a common sense response. Prior to my Bruce S. tickets purchase attempt, where you have blocked me from buying any tickets to anything now , by labeling my account as a Bot, I not only had purchased tickets to events for over 16 years , I purchased tickets a few days before Bruce's attempt, all with no problems . Did you label me a Bot to stop my purchase within seconds of getting my seats so you could raise the tickets by thousands of dollars maybe ? With your Dynamic Pricing policy ? And used the Bot excuse to be able to do that ? Looking at my account , there is no way, and I mean no way to justify labeling my account as a Bot !!! I have not violated anything !!! You have a Monopoly on Concert purchases, and to say you cannot remove the Bot tag from my account at this time is not only unreasonable, but extremely unacceptable .. You put the tag on my account, shouldn't you just as easily be able to take the Bot tag off my account ? I did nothing wrong here , or different from every time I had bought tickets in the past . This problem you caused for me is Totally Your Fault , and You need to resolve this problem that you caused and is your fault Immediately , not later , PLEASE . I have a couple events coming up that I want to buy tickets to . Please fix my problem .... Remove the Bot Tag from my account , please , so I can get back to normal and buy tickets again . Thank you in advance for helping me get this done ASAP. I am so sad this problem occurred , because TM has been good to me for years . I look forward to you fixing my problem soon. Have a Great Day.
  
  
  Business Response /* (4000, 9, 2022/08/04) */
  Hello,
  
  I am sorry you are having trouble trying to purchase tickets on our site. Is it possible that you had a VPN running on the date your tried to purchase tickets? With so many of us working at home these days it is easy to forget some of the tools we have open when attempting to purchase. Sometimes this error also appears if you have multiple browser windows open. If you have a mobile phone and are trying to purchase from work or school we do ask that you disconnect from their wifi and try using mobile data, these are all trouble shooting tips we can offer for future attempts.
  
  Thanks
  Allicia
  
  
  Consumer Response /* (4200, 11, 2022/08/15) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I really don't understand why Ticketmaster does not just fix my problem on their end . They keep deflecting the issue to other situations instead of just addressing the problem and fixing it on where the problem is . Like this current response . I DON'T EVEN HAVE A CELL PHONE !!! I just used my home computer ( Only one ) , to buy tickets to Bruce S concert, the same and only process I have used successfully to buy thousands of dollars for many concerts over 16 years of purchases . Again , TM has to have their Tech People ... THEIR TECH PEOPLE , on their end to TAKE THE BOT TAG OFF MY ACCOUNT , SO I can buy tickets again without getting a error code 5005 , that stops me from buying tickets. Get my account working again , and get it fixed on where the problem is .... their end !!! Take the Bot Tag off my account, that they, TM has put on my account.. Then let me know when TM has fixed my problem, please. Thanks.

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold multiple tickets to Aladdin, the musical, and Ticket Master claimed that I would be paid within seven days after the events. It's been nearly two weeks, and I have not received a penny. I have performed all the steps required; I verified my bank account and provided my tax information and got a confirmation that both were done, yet no funds have been received, and you can not reach anyone no matter how hard you try. I am out thousands of dollars and it is next to impossible get a hold of anyone. Ticket Master claims it the safest place sell tickets yet many people are not getting paid and there is zero customer support. The site is incredibly buggy and you get constant errors saying "opps something went wrong".
  
  PLEASE PAY ME AND IMPROVE YOUR SERVICE, IT FAR FROM SAFE!!! it's actualy dangerous to deal with peoples money and time sensitive events with a non existent support team.
  

  Business Response

  Date: 08/15/2022

  Business Response /* (1000, 5, 2022/07/29) */
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. Your payments have started processing as of 7/27/22. You should receive the payments within the next 3-5 business days.
  
  Michael D. Ticketmaster Consumer Support

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December of 2021 I purchased Tim McGraw Concert tickets for a show in May 2022 on Ticketmaster for $316.25. A few months after, I realized we could not attend and sold those tickets online through Ticketmaster. I understood that the money from the sale would be less then purchase price and they were sold for $251.97. I also understand that the money from the sale would be deposited into my account around 7 business days after the event. That day as come and gone. I at first had my debit card as the form of deposit and was told the card was rejected. So upon their request, I changed to direct bank account deposit. I received one prenote to my account, which when I verified, I was told was wrong. Never received any other prenote deposits. This deposit information, has been changed multiple times upon instruction from Ticketmaster and I have been told "bank rejected, account closed, account invalid". ALL while my bank (Truist) says they can find no evidence of rejected deposit AND no reason it would be. I have wasted A LOT of time talking to customer service reps, EACH telling me something different. That is IF I can actually get a live person on the line. I have had a few tell me everything is corrected you should see deposit soon and NOTHING. They have now resorted to putting me on hold for extended periods and then dropping the call. I have found online very similar complaints against Ticketmaster. I need this resolved ASAP. They have my money from original purchase AND the person's money who bought the tickets. WORST customer service ever and HIGHLY suspicious of this. I have asked for documentation of bank rejection multiple times, and they either do not have or seem to refuse to give that info. Please help.
  

  Business Response

  Date: 09/29/2022

  Business Response /* (1000, 5, 2022/07/29) */
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. Unfortunately, our payment system is detecting an invalid account. Please delete the current direct deposit information in your Ticketmaster account under Selling Tickets, then add the account/routing number back to our Ticketmaster account. Be sure to type in the number correctly, and payment should be received within 7-10 days.
  
  *********. Ticketmaster Consumer Support
  
  
  Consumer Response /* (3000, 7, 2022/08/02) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have been told this for two months. I've entered both my bank account and debit card account and they said both are wrong. I have entered and reentered MULTIPLE times. My bank has confirmed that there are no issues with my account and they do not have record of declining any deposit/refund attempts. My debit card has been listed for at least 2 weeks for this deposit, yet no attempt to deposit has been made since late June 2022.
  
  
  Business Response /* (4000, 9, 2022/08/04) */
  Hi *****,
  
  I am so sorry for the delay in getting you paid. I see you added a new debit card. I have escalated to our engineers so they can force the update and get the deposit to the correct debit card.
  
  Thanks,
  ****
  Consumer Support
  
  
  Consumer Response /* (4200, 11, 2022/08/22) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I only selected do not accept because the "new card" they say I added is the EXACT SAME CARD that was on my account since May when this all started. I finally received my funds a few days ago. I am CERTAIN this would have continued to be unresolved if I had not filed a report with the BBB. Highly suspicious of why this took a BBB report for this to move along. I got the run around/lies for months. And from what I have read online, I am not the only one with this type of complaint. Never again Ticketmaster...I am done.

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 16, my wife and I went to see Blue Man group in Charlotte NC at 8pm using tickets provided by Ticketmaster. The tickets listed the location as Ovens Auditorium which we were familiar with and we went through security and our tickets scanned and we took our seats without incident. The music playing was more Blues than I expected but I assumed it was the warm up group before the live show. We realized about 15 mins later something was wrong when another couple showed up with the same tickets but theirs listed Steely Dan as playing. We asked the ushers and they looked it up and realized Blue Man group was playing uptown at the Booth Theater. We rush uptown, but still missed half the show. I have screenshots of the tickets clearly stating Ovens and I assumed Ticketmaster would make this right with either a refund, credit or complementary tickets to the show the following day. I tried several forms of contacting them but only got through their chat session where they repeatedly stated they could not or would not offer any refunds for the event.
  
  I feel they are ducking their responsibility and not making any good faith effort to right this situation. I have screenshots of the tickets and of the chat sessions that proved fruitless.
  

  Business Response

  Date: 08/15/2022

  Business Response /* (1000, 5, 2022/07/30) */
  Hello, I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  
  I have been in direct contact with the customer. We will need the order number before we can provide a refund for the order.
  
  Thank you for the opportunity to respond and address your concerns.
  
  Sincerely
  *****
  Consumer Escalation Team

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have previously filed a complaint with you. I received a response that your company spoke with Ticketmaster and that I would be getting a refund. I have still not received anything from Ticketmaster and it's been over a month now. This is crazy & ridiculous that I can't get what I am owed!!!!!! Please reach out to them one more time and see if you can give me a direct date for my reimbursement.
  
  
  Thank you,
  *****
  

  Business Response

  Date: 07/30/2022

  Business Response /* (1000, 5, 2022/07/30) */
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. I have reached out to ***** directly via the email address present on this BBB complaint to provide assistance with the order in question.
  
  ********** Ticketmaster Consumer Support
  
  Consumer Response /* (3000, 11, 2022/09/12) */
  I was told by Ticketmaster and BBB that I would receive my reimbursement in 3-5 days on my credit card that I purchase 3 tickets for a concert on June 11, 2022, at the Greensboro Coliseum (Keith Sweat). I am writing again because I still haven't received any payment on my credit card.
  
  
  Business Response /* (4000, 13, 2022/09/14) */
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience.
  An acquirer reference number, or ARN, is a unique number created in credit or debit card transactions when it transfers from the merchant's bank through the payment processor, and to the cardholder's bank. These unique digits make your transaction traceable so if an error occurs with the bank or merchant accounts, the information can be found. ARN is assigned to the credit card transaction as it moves through the payment flow. So if a refund appears to be delayed or missing, the unique number can be used by your bank to help trace the refund. Please provide the ARN# *********************** to the ACH Department of your banking institution to have the funds released.
  
  ********** Ticketmaster Consumer Support

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased concert tickets to Justin Bieber Concert back in 2020. It was postponed 3 times and now we do not want them anymore. I sold them on Ticketmaster's site and someone paid Ticketmaster for them. I had to fill out a tax form claiming that I was receiving the money as income. Ticketmaster says that the money will be deposited after 7 days after the event, however the event has been postponed again and they now have my money and the person who bought the tickets money. I have tried calling and I have sent several emails. I want my money back from this purchase.
  

  Business Response

  Date: 08/24/2022

  Business Response /* (1000, 5, 2022/07/30) */
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. As stated in our Purchase Policy and agreed to at the time of the listing, your payment will arrive within 7 days after the event takes place. If the event is cancelled you will be refunded the amount paid for your original purchase. The following link provides more information on when you will be paid.
  
  https://help.ticketmaster.com/s/article/How-and-when-do-I-get-paid-for-tickets-I-sell?language=en_US
  
  Michael D. Ticketmaster Consumer Support
  
  
  Consumer Response /* (3000, 7, 2022/08/02) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Waiting 7 days after the concert has happened when the concert is postponed since 2020 is not acceptable. You have the money from the customers who purchased the tickets from me, you have all of my information for taxes, and I would I like my money from the ticket sales. This concert has no rescheduled date and since you already have 2 consumers money, one of them should be given back. This response and business practice is unacceptable.
  
  
  Business Response /* (4000, 9, 2022/08/04) */
  Hello,
  
  I am very sorry. Unfortunately you did agree to the terms of use when posting the tickets for sale which did specifically state payment would not start processing until 48 hours after the event. This information is also provided in our faqs regarding selling tickets. We apologize for any inconvenience, however we are unable to expedite payment.
  
  Thanks,
  Allicia
  
  
  Consumer Response /* (4200, 11, 2022/08/15) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This concert has been postponed multiple times with no
  New date set. You have the money from the customers who purchased these tickets, there's no reason to hold my money as well. You have had my money since 2019. I would like a refund or the money from the ticket sales.