Complaints

This profile includes complaints for Ticketmaster Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Ticketmaster Corp

  9348 Civic Center Dr Beverly Hills, CA 90210-3624

• 

  Ticketmaster Corp

  1054 James St Syracuse, NY 13203

• 

  Ticketmaster Corp

  2 International Plz Ste 300 Suite 300 Philadelphia, PA 19113-1514

• 

  Ticketmaster Corp

  1000 Corporate Lndg Charleston, WV 25311-1211

• 

  Ticketmaster Corp

  205 W 4th Street Suite 1250 Cincinnati, OH 45202

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Resold tickets through Ticketmaster that were originally purchased through them. Ticketmaster states that they typically deposit funds from sale within 7 days, post event. After 7 days, I reached out to Ticketmaster through online chat and was told that they had confirmed my account and acknowledged I have the necessary form on file and that payouts are taking 7-10 days past event date. After 10 days, I still have not received deposit and when reaching out to them a second time they told me that they could only guarantee a date of deposit after the event has occurred, which it had. When I pointed out the event had occurred, they told me it "may be processing," to wait 2 weeks and then contact them again if it was still not deposited. It is very clear that they are holding on to funds they owe their customers and stringing them along.
  

  Business Response

  Date: 09/02/2022

  Business Response /* (1000, 5, 2022/08/06) */
  Hello, I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  
  I am sorry you haven't received payment for the tickets you have sold. We sent 2 micro deposits to you checking account on 7/24/22. You will need to verify the deposits before we can deposit your funds.
  
  Thank you for the opportunity to respond and address your concerns.
  
  Sincerely
  *****
  Consumer Escalation Team
  
  
  Consumer Response /* (3000, 7, 2022/08/09) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  On August 3rd, Ticketmaster confirmed that my account had been verified already through discussion with their CS agent. I have attached that conversation.
  
  Ticketmaster sent me an email on August 8th, asking me to verify these micro deposits. Which is the first time I had received any response from them other than their reply to BBB regarding this step to receive my funds. Micro deposits were confirmed on 8/9.
  
  Again, they are stringing their customers along and holding on to owed funds.
  
  
  Business Response /* (4000, 9, 2022/08/11) */
  Hi,
  
  Thank you for verifying. The deposit will now resumes processing to your bank account.
  
  
  Thanks,
  ****
  Consumer Support

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year purchased tickets to concerts they were canceled because of covid. So they sent me credits in codes. . But u only have until November to use. It has to be Live Nation not any ticket Master event. When u put the code in for payment only take one. But it says it will take up to 5. Doesn't work. So called ticketmaster kept me on phone for almost two hours. Trying to get a answer . Got no place they hung up on me. I gotb3 codes worth about 183.00. I don't want to lose that money asked to put on gift card or combine into one code. Said no poor customer relations. The codes are***********. 139.65. *********** 39.00. ********** 4.00. I WOULD LIKE SOMETHING DONE ON THIS MATTER. TOTALLY DISAFIED WAS THE WAY I WAS TREATED.
  

  Business Response

  Date: 08/22/2022

  Business Response /* (1000, 5, 2022/08/06) */
  Hello, I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  
  I have issued you out a gift card for your inconvenience of not being able to use your credit codes. You should have your gift card for $182.65 in 7-10 business days. Your order number is ************.
  
  Thank you for the opportunity to respond and address your concerns.
  
  Sincerely
  Robin
  Consumer Escalation Team

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold 2 tickets on Ticketmaster website on December of 2021, and received an email confirmation from Ticketmaster. As of today August 3rd, 2022, I still have not received the money from the sold tickets. I have contacted customer service several times and they still have not resolved the issue. I am out $497.06. I want my money as soon as possible.
  

  Business Response

  Date: 09/07/2022

  Business Response /* (1000, 5, 2022/08/05) */
  Hello,
  
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank
  you for bringing your concerns to our attention.
  
  I apologize for the inconvenience. I am checking with our resale payment team. Once I hear back, I will contact you directly.
  
  Thank you for the opportunity to respond and address your concerns.
  
  Sincerely
  Allicia
  
  
  Consumer Response /* (3000, 7, 2022/08/21) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I received a generic email from the company that was not related to the issue. This is absolutely frustrating. They have not directly reached out to me as indicated by their response to this issue.
  
  
  Business Response /* (4000, 10, 2022/08/28) */
  Hello,
  
  I have spoken to the fan and processed a payment to the fan in the amount of $497.06. I have advised she should see the funds in 3-5 business days.
  
  Thanks,
  Allicia
  
  
  Consumer Response /* (2000, 12, 2022/09/06) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered through ticketmaster for an event 8.6.22 6:15pm in Wisconsin for a ballgame between Cincinatti Reds and Milwaukee Brewers in Milwaukee WI at the American Family Field. These tickets were purchased 6.17.22 in the amount of 417.24 with card ending ****. Our ticketmaster account is under email ******************** and name *************. We have a screenshot of the transaction in our bank account for the 417.24 debited by ticketmaster 6.17.22. We have not received a confirmation email for this transaction and up to 2 weeks ago, we were able to view our tickets in your app. However now it states there is no order, and shows nothing in order history. When we were able to view the tickets, they were for Section 120, Row 2 and seats 7 and 8 or 8 and 9. I called ************** and spoke with ****** 8.3.22 from 6:14pm- 6:47pm. ****** stated she cannot find our order and advised us to send our bank screenshot of the transaction to the email address listed below. We also reached out by email 7.31 and were given a fan support ticket #********. We were advised by ticketmaster support that possibly our tickets should show up 4 days prior to event on the MLB website. They have not and when speaking with MLB website customer service, it was stated if we can't see them then we should not expect them to be there closer to the date of event.
  I was advised by ****** (8.3.22) to send bank screenshot and details to ********************************* for further assistance.
  This email is not working for us as it states:
  'You have reached a mailbox that is not being monitored. If you are trying to contact Ticketmaster Fan Support, click here for further information'
  We want to get our paid for tickets ASAP, being the event is in 2 days or receive a refund for services not received.
  

  Business Response

  Date: 08/11/2022

  Business Response /* (1000, 6, 2022/08/10) */
  Hello,
  
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank
  you for bringing your concerns to our attention.
  
  I apologize for any inconvenience. I did escalate this to our resale team. I am hoping they were able to assist you with getting your tickets. Please let us know if you did not and provide us with the order number.
  
  Thank you for the opportunity to respond and address your concerns.
  
  Sincerely
  *******
  
  
  Consumer Response /* (2000, 7, 2022/08/06) */
  This issue has been remedied. Ticketmaster has gone above and beyond to make sure we recieved these tickets for the game today. No further action is requested from me at this time.

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought tickets to an Eric Church Concert in June of 2021 the concert was for a Sat night in August 2021. I was a trip for my granddaughters birthday. The concert was cancelled by the concert venue and i was notified by the news media two days before. I called and chatted for a refund for my tickets with Ticketmaster who i purchased the tickets from (4). I called numerous times there was a recording stating they couldn't return calls so i used the chat feature and left messages. They rescheduled the concert a year out Aug of 2022 but my tickers were now on a SUNDAY. I called and continued to use the chat feature. This wouldn't work for me, I work and my granddaughter has school, we live 4 hours away. In addition the Sunday tickets are of much less value. No returned calls or messages. this week i got a chat notification that i cannot get a refund i am out of the refund window it was 9/23/2021. I also cannot sell or transfer these tickets ( i bought them directly from Ticketmaster). Again no answers to any of my questions or requests said i have to call the concert venue. which i have with no reply. this can't be legal? the concert is n 8/28 - I can't go, Can't transfer the tickets or sell them. All refund requests have been ignored even thought timely. I was never given a choice on the credit for a concert a year later and to make things more complicated i have moved to Texas and the concert is in CA. You can't ignore all calls and refund requests and then tell everyone they are out of the refund window.
  

  Business Response

  Date: 08/10/2022

  Business Response /* (1000, 5, 2022/08/07) */
  Hello,
  
  We are in receipt of your complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.
  
  As you will recall, you are inquiring about a refund on tickets purchased for Eric Church at Harveys Outdoor Arena on order #*************
  we're sorry to hear the event was rescheduled to a date that you cannot attend.
  We were able to obtain authorization from the Event Organizer to refund your order.
  You can expect to see a full refund of $528.44 go back to your purchasing Visa card within 3-5 business days.
  
  We apologize for the frustration and inconvenience this has caused.
  
  Sincerely,
  ********
  Consumer Support
  
  
  Consumer Response /* (2000, 7, 2022/08/09) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I appreciate the help from the BBB. I left Tickemaster a message and asked for a check the credit card i used 18 months ago was closed due to fraud and a new card was issued by Chase Visa. I think they will refund in a different method. I don't know how else they can refund but asked them to notify me.

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ****************
  
  The date of transaction 4/19/2022
  
  I paid $503.16 for section ***************************************************** July 30 2022 grupo firme.
  
  I purchased my tickets ahead of time thinking I was going to have my seat reserved for me when I get to the concert. When I get there I could not get to my section or seat the barricade people ran through it. I am really disappointed to wait long line outside and to get in to not be able to get to my seat or section that I have paid for. I am from Wisconsin so driving 2 and half hours plus waiting is ridiculous. I did not received my seats for what I paid for! We left after security had no control. I am very disappointed that people running through the barricades didn't pay as much money as I did. I am really disappointed I couldn't even get to my seat. I will like a credit or a refund for what I paid $503.16. I have contacted Seat Geek at there email *************** and they advised to contact Ticket master where I purchase my ticket for my refund. I have also contacted support and they couldnt help me because they only take care of Middle East. And have not provided an email or contact of some one i could reach too. I submitted a refund query and nothing. Please send this higher up for my refund. I have attached receipt to this email. I hope that your slogan runs how you guys say and
  
  "We'll have your back, every step of the way."
  
  
  
  Order # ************
  

  Business Response

  Date: 08/23/2022

  Business Response /* (1000, 5, 2022/08/09) */
  Hi,
  
  Thanks for reaching out to us. We are sorry to hear about your experience.
  
  The event organizer approved your refund. You should see it within 5 business days.
  
  Thanks,
  Dain
  Consumer Support

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a concert ticket on the Ticketmaster app and it sold - but they have not sent me the money.
  they do not have any phone number to speak to anyone. their contact to issue a complaint is a bot.
  i followed instructions to set up a way to reiceve my funds, and it still hasn't worked. i have spent about 10 hours on this and there is no number to call.
  

  Business Response

  Date: 09/29/2022

  Business Response /* (1000, 5, 2022/08/06) */
  Hello, I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  
  I am sorry you haven't been paid for your tickets you have sold. The routing number is incorrect. Please correct your routing number and account number and you will receive 2 micro deposits to verify in your Ticketmaster account.
  
  Thank you for the opportunity to respond and address your concerns.
  
  Sincerely
  *****
  Consumer Escalation Team
  
  
  Consumer Response /* (3000, 7, 2022/08/09) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This is what I was told before - and no deposits were made to my account. I called my bank 4 times, and also checked online. I also am making a compliant, this is a billion dollar company and they do not provide any phone numbers to speak to anyone. this is not ok.
  
  
  Business Response /* (4000, 9, 2022/08/12) */
  Hi,
  
  The test deposits were received by your bank on 8/9. They may not post it on your account the same day. Once those post, you can go in and verify the account under "payments"
  
  Once verified the funds will be paid out.
  
  Thanks,
  ****
  Consumer Support
  
  
  Consumer Response /* (4200, 11, 2022/08/22) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I did this last week, so far the money isnt there. but i am also doing this complaint just in general against ticket master. this is the 3rd major issue i have ahd with them this year. i gave up on others. other people i know have issues just like me. they should have a number and someone answering. we are no longer in the height of covid and they have excuse. they shoudl be investiagted.

• Initial Complaint

  Date:08/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ticketmaster unauthorized purchase through pay pal. Contacted pay Pal to cancel transaction, they denied request. Contacted Ticketmaster they have not contacted t me back. Contacted my bank and payment is still processing, really need this unauthorized payment cancelled. Fraudulent suspicious activity on both pay payl and Ticketmaster.
  

  Business Response

  Date: 08/22/2022

  Business Response /* (1000, 5, 2022/08/05) */
  Hello,
  
  We are in receipt of your complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.
  
  We're sorry to hear that you're card was charged for tickets.
  We are unable to locate a Ticketmaster account associated with your email address.
  We will reach out to you directly to see if we can assist.
  
  Sincerely,
  Meredith
  Consumer Support
  
  
  Business Response /* (-10, 6, 2022/08/07) */
  Hello,
  
  We tried to contact ******** at the email address listed on her complaint but the email would not go through. We received a response that it's not a valid email. We will be happy to contact her, but we need a valid email address.
  
  Sincerely,
  Meredith
  Consumer Support

• Initial Complaint

  Date:08/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 tickets to see ******* for summer 2020. The concert was canceled. Ticketmaster gave me the option a full refund of purchase price, or 150% credit towards future tickets. I chose the credit. It's listed under my account as ****, code ********** FOR $370.00. I have previously tried this code and it did not work. In June I was notified that ******* was coming up and tried once again tried to use the credit. Code does not work. Reached out to customer service for help using the code. Several emails, several replies that did nothing, now several weeks. Last 2 emails I've asked that the original purchase price be refunded, because this credit is worthless. This credit shows an expiration date of November 2022. I can no longer waste time trying to resolve anything with this company. They have the same emails I have to show what a nightmare this has been. Asking for your help getting my money back. Thank you.
  

  Business Response

  Date: 09/02/2022

  Business Response /* (1000, 5, 2022/08/18) */
  Hello,
  
  I am in receipt of your recent complaint submitted to the **********************. Thank
  you for bringing your concerns to our attention.
  
  I apologize for the inconvenience, I am sending you a gift card in the amount of $370.80. It won't work for resale tickets ****** but it does not expire.
  
  Thank you for the opportunity to respond and address your concerns.
  
  Sincerely
  *******

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 18th I purchased 2 tickets to see an event happening on August 1st. I paid $166 for 2 tickets. The tickets were never sent to me even after calling several times. It is really hard to get ahold of these people. All I was able to do to talk to someone was submit a chat ticket. In the chat ticket they told me they have a no refund policy. That is unacceptable, if I missed the event for my own issues that is one thing, but they never sent me the tickets that I PAID FOR and now will not refund me money.
  

  Business Response

  Date: 09/02/2022

  Business Response /* (1000, 5, 2022/08/06) */
  Hello, I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  
  I am sorry you haven't received your tickets. I have reached out for a proof of transfer from the seller. Once I have a response I will be in contact with you.
  
  Thank you for the opportunity to respond and address your concerns.
  
  Sincerely
  Robin
  Consumer Escalation Team
  
  
  Consumer Response /* (3000, 7, 2022/08/09) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  They contacted me via email and said they have proof of transfer of tickets so they won't be refunding me. I am glad they have proof of transfer but that doesn't help me. I STILL didn't get my tickets even with their proof of transfer. I still need my money back, I didn't get the tickets and I didn't get to attend the event
  
  
  Business Response /* (4000, 9, 2022/08/11) */
  Hi,
  
  A refund has been issued to be posted within 5 business days.
  
  Sincerely,
  Dain
  Consumer Support