Complaints

This profile includes complaints for Ticketmaster Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Ticketmaster Corp

  9348 Civic Center Dr Beverly Hills, CA 90210-3624

• 

  Ticketmaster Corp

  1054 James St Syracuse, NY 13203

• 

  Ticketmaster Corp

  2 International Plz Ste 300 Suite 300 Philadelphia, PA 19113-1514

• 

  Ticketmaster Corp

  1000 Corporate Lndg Charleston, WV 25311-1211

• 

  Ticketmaster Corp

  205 W 4th Street Suite 1250 Cincinnati, OH 45202

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. The concert is less than 48 hours away. The tickets never got to my house. I will require a refund. Thank you.
  

  Business Response

  Date: 08/10/2022

  Business Response /* (1000, 6, 2022/08/04) */
  Hi,
  
  I will reach out to fan for order info as nothing has been provided here.
  
  Thanks,
  ****
  Consumer Support
  
  
  Consumer Response /* (2000, 8, 2022/08/09) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Satisfactory, but just barely.
  
  They say "Nothing has been provided here," whereas I supplied the Order Number and also the Tracking Number.
  
  Ticketmaster is very dishonest and unfriendly, plus borderline criminal, and they are not even trying to hide it.
  
  Instead of looking forward to the concert, I was agonizingly worried that I would not get the tickets.
  
  They cancelled my paper tickets and then e-mailed digital tickets to me the day before the concert.
  
  Ticketmaster is resemblant of an extremely shady car dealership, and it is surprising. They are very, very terrible.
  
  They do not promptly respond to the Chat feature, their telephone number is usually busy, and the operators hung up on me three times.
  
  My Disabling medical condition of anxiety and depression were seriously exasperated by these people-they deserve to be punished.
  
  Hopefully it will all work out.

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tickets for august 31st this business is not allowing me the option of a refund or to sell on their website. The computer person is rude and there's no way to contact I'm allowing enough time for resell and they're not allowing me that option for a refund. Now I'm out 400 dollars
  

  Business Response

  Date: 09/02/2022

  Business Response /* (1000, 5, 2022/08/18) */
  Hello,
  
  I am in receipt of your recent complaint submitted to the Better Business Bureau. My apologies for any inconvenience this has caused. Thank you for bringing your concerns to our attention. Not all events are available for resell on Ticketmaster. If you are unable to use the tickets you purchased you have the option to list them for sell on a 3rd party tickets selling website. We were offering refunds for your event between the following dates 24-May-2021 23-Jun-2021. Now the refund window has closed we can no longer assist with refunds.
  
  Thank you for the opportunity to respond and address your concerns
  
  Sincerely
  Jason
  Consumer Escalation Team

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ticket on 10/7/19 for a Dan + Shay concert at Madison Square Garden on 9/25/20. My order number was ************. On 6/25/20, an announcement went out saying that the event had been postponed, but a new date hadn't been decided yet. The event organizer refused to issue refunds at that time. On 8/11/20, the event was rescheduled for 9/16/21, but users could only request a refund between then and 9/10/20, an entire YEAR before the actual event date. Like many people, I had no idea what the next year was going to look like in regards to COVID, but didn't want to lose my ticket. Eventually, I had no choice but to move back to the west coast in May of 2021, as I could no longer afford to live in NYC after getting laid off. I reached out to Ticketmaster on 7/11/21 explaining my situation and requesting a refund - they immediately denied it. I ultimately purchased this ticket 2 years in advance - no one knows what their schedule will look like in 2 years! Not only did I no longer live in New York State, but I also wasn't vaccinated at the time, and did NOT agree to having to show proof of vaccination when I originally purchased this ticket. Since the date and entry requirements were completely different from what I originally agreed to, Ticketmaster didn't hold up their end of the deal and I think that warrants a refund on my end.. I find it absolutely ridiculous that Ticketmaster refuses to offer phone support and when I first reached out to request a refund, my email was automatically declined/solved out. Please make this right. I spent $157.60 on a ticket that I wasn't able to use and not having those funds made things even harder during peak COVID times.
  

  Business Response

  Date: 08/22/2022

  Business Response /* (1000, 5, 2022/08/05) */
  Hello,
  
  We are in receipt of your complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.
  
  As you will recall, you are inquiring about a refund on tickets purchased for Dan+Shay at Madison Square Garden on order #************ which took place on September 16, 2021.
  
  We're sorry to hear that you did not request a refund during the 30 day window, which was offered by the Event Organizer.
  Unfortunately, we cannot pull funds from this event as it is long passed. However, we have created an order for a Ticketmaster gift card, in the amount of $157.60. The order number for the gift card is *************. Please allow 10-14 days to receive the gift card in the mail.
  Please be advised, the gift card will arrive in a plain white envelope.
  
  We apologize for any inconvenience this has caused.
  
  Sincerely,
  Meredith
  Consumer Support

• Initial Complaint

  Date:08/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************
  
  Hello, I purchased tickets for a Kenny Chesney concert in September 2019, order number ************* The concert was then reschedule 3 times because of covid. We were planning to go on the new date of July 23, 2022 and then we got hit with covid. I was unable to transfer or sell my tickets online and I got married during this time and my name changed so I didn't have an Id to match the name when I purchased the tickets. I reached out to Ticketmaster via chat on 7/19 and the agent wanted proof of our covid results which I was happy to send him but he wouldn't give me an email to sent it to or any means of sending it. I then called the customer service line on 7/20, 7/21, 7/22 and 7/23 and told them the situation and they had submitted a request for a refund. Every agent I spoke to said I would get the refund because it was covid related and I was essentially stuck with tickets. Some agents told me I would hear back before the concert and when the day of the concert came the agent i spoke to said I would hear back after the concert and again that it would more than likely get refunded. No one ever reached out to me again so I called on 7/26 and was told my refund request was denied because it was a non-refundable event. The only option essentially given to me was to go to this event with covid, which I wouldn't risk other peoples health, or lose out on $2700. I would like a refund as I was told I would be getting.
  

  Business Response

  Date: 08/04/2022

  Business Response /* (1000, 5, 2022/08/04) */
  Hello,
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  
  I am sorry but refunds were not authorized for this event regardless of reason since July 2021.
  
  Please contact the ticket insurance company, Allianz and file a claim online at EventTicketProtection.com or contact the Allianz Global Assistance claims office at **************
  
  
  Thank you for the opportunity to respond and address your concerns.
  
  Sincerely,
  ****
  Consumer Support Specialist
  
  Consumer Response /* (3000, 14, 2022/09/01) */
  Sorry for the late response I just received the letter you send me as I have moved.
  
  I do not have insurance for these tickets. Why would every rep I talked to after they escalated the issue say I would get reimbursed if they knew that that refunds were not authorized for this event regardless of reason since July of 2021? Furthermore, I was never offered assistance by ticketmaster on the issues preventing me from selling these tickets. I was unable to sell or transfer the tickets on my Ticketmaster profile and in the fine print it said if you sold physical tickets a copy of the purchasers drivers license needs to accompany the ticket. I got married and changed my last name in-between the time these tickets were purchased and the event happened so I didn't have an ID to match the name when the tickets were purchased. When I asked a Ticketmaster rep about this issue as well they offered no help. I was stuck with tickets the company who sold them wouldn't assist me in trying to sell when I had covid and could not attend the event and then their employees told me I would get refunded bc I had covid and couldn't attend the event and now they are saying its a non refundable event. I called every day since I got sick and knew I couldn't attend in an effort to get a refund or help with selling the tickets and was never offered any help until the concert had passed and I called again in order for them to tell me the tickets they told me would be refunded wouldn't be refunded. How is that fair to the customer?
  
  
  Business Response /* (4000, 16, 2022/09/02) */
  Hello,
  
  
  We sincerely apologize that you were not able to attend your event, however with having insurance you will be able to file a claim to receive a refund here https://www.allianztravelinsurance.com/contact-us.htm. We are not able to provide refunds if the event organizers are not allowing them, and unfortunately for this event we were not offering refunds.
  
  Sincerely
  *****
  Consumer Escalation Team
  
  
  Consumer Response /* (4200, 18, 2022/09/20) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I do not have event insurance for this which I already told several of your reps when I spoke to them and confirmed with Allianz. I don't know how many times I have to explain myself for the problem to be understood. If your company knew all along that the event organizer wasn't offering refunds then why was I not told that every time I called prior to the event happening. Why was I told by multiple ticketmaster employees that I would be refunded because of COVID. One of your employees even asked for my test results. I was lied to and stuck with tickets that I couldn't do anything with and ticketmaster offered no solution aside from being refunded and then once the concert happened they decided not to refund me.

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 tickets on Ticketmasters website May of this year for the Chris Brown concert at the Amphitheater in Clarkson, MI on July 30th. Due to an illness I had to sell the tickets. I sold them back on Ticketmasters website for 180.00. I.confirmed my identity as asked and my payment method. I have chatted with 4 people and was told different time frames 7 days after the venue, 7 to 10 days after the venue. No one really seems to know an exact date. This is concerning to me. I would like my refund ASAP
  Thank you
  

  Business Response

  Date: 08/05/2022

  Business Response /* (1000, 6, 2022/08/04) */
  Hello,
  
  I am in receipt of your recent complaint submitted to the Better Business Bureau. My apologies for any inconvenience this has caused. Thank you for bringing your concerns to our attention. Upon review of your Listing ********* for *********** & Lil Baby: One Of Them Ones Tour. I saw that payment for all 3 tickets credited today 08/4/2022 to the Debit card ending in 9312 selected for Payout
  
  Thank you for the opportunity to respond and address your concerns
  
  Sincerely
  Jason
  Consumer Escalation Team
  
  
  Consumer Response /* (2000, 7, 2022/08/04) */
  Please close this case I received my funds today

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two tickets to the Backstreet Boys concert (Bristow, VA) were purchased in Feb 2020 for $383.50 ($149.50per ticket + $59 fees + $20 membership + $5.50 delivery ) from Live Nation/Ticketmaster. Order #************
  
  Covid and a recent rainout rescheduled the concert for Sept. 5th 2022.
  
  On 7/25/22, I received an email from Live Nation with the rescheduled date and the option to "Request a Refund". I can not attend on this date, I am the original purchaser of these tickets, and I clicked "Request a Refund" which brought me to my Live Nation account. In my account, there was no method to request the refund, so I began a chat on July 30th that continued thru August 3rd.
  LiveNation/Tickemaster wrote: "The tickets themselves can be refunded. It's just the membership that can't." "You need to contact *********************** for a refund" AND THEN "Please be advised that a refund is not allowed at this time. Please reach out to this email address *********************** to further assist with your refund."
  WonderfulUnion.com wrote: "Thanks for reaching out to us! We do apologize for the inconvenience, but we are not handling touring for this artist. We do recommend you contacting LiveNation directly for further assistance. We hope you find a quick resolution!"
  LiveNation/Ticketmaster again responded "Please reach them out at *********************** (mailto:***********************) they are the one who will process a refund for you."
  These chats I had with LiveNation were circular and they dodged answering direct questions.
  
  Per the email dated 7/25/22, I was offered a refund from Live Nation. When I requested a refund, Live Nation/Ticketmaster denied responsibility and repeated pointed to a company that I did not do business with. Live Nation has done nothing to help resolve my request for a refund that THEY offered.
  
  $358 should be refunded.
  

  Business Response

  Date: 08/11/2022

  Business Response /* (1000, 5, 2022/08/05) */
  Hello,
  
  We are in receipt of your complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.
  
  As you will recall, you are inquiring about a refund on tickets purchased for Backstreet Boys at Jiffy Lube Live on order *************
  
  We apologize for the inconvenience you have experienced regarding your refund request.
  We were able to obtain authorization from the Event Organizer to refund your order, minus the fan club membership. All memberships are non-refundable.
  You can expect to see a refund of $363.50 back to your original method of payment within 3-5 business days.
  
  Sincerely,
  ********
  Consumer Support
  
  
  Consumer Response /* (2000, 8, 2022/08/08) */
  Refund was received August 6th 2022.

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ticketmaster #************ (order number)
  I sold 2 tickets through Ticketmaster's resale option and received an email July 20,2022 saying they had sold and I could expect payment in 7 days. I have a verified bank account with TM. A week later still no payment so I contacted TM and received an email saying the account deposit failed. That is a LIE. My bank confirmed No attempt by TM to deposit $850. This person told me to set up a new account. Stupidly I did and it was indicated I had to wait up to 5 days for two small amounts to be deposited then verify this new account. Now a week later still NOTHING. They have not deposited (or even tried to) the two small amounts so I can verify the account. I contacted TM again today. The apparent TM person now says I must wait 3 - 5 days until a member of the TM team contacts me despite this person being a TM customer service person. This feels like outright fraud to me. Constant stalling and refusing to pay me money owed. It is nothing short of outright theft in my opinion. The event has passed over a week ago and I can't even demand the tickets returned.
  

  Business Response

  Date: 08/05/2022

  Business Response /* (1000, 6, 2022/08/04) */
  Hello,
  
  I am in receipt of your recent complaint submitted to the Better Business Bureau. My apologies for any inconvenience this has caused. Thank you for bringing your concerns to our attention. Payment for tickets sold will hit your bank account ending in **** in the next 3-5 days. Please DO NOT alter your payout method in your online TM account it will restart they Payout process from the beginning if you do.
  
  Thank you for the opportunity to respond and address your concerns
  
  Sincerely
  Jason
  Consumer Escalation Team
  
  
  Consumer Response /* (2000, 7, 2022/08/04) */
  Cancel this inquiry. MONEY received this morning after numerous contacts with TICKETMASTER.

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought four tickets to a Chris Stapleton concert in 2020, from ***************** for a total of $788.06. Due to Covid the concert was postponed. The tickets were transferred to me on 19 January 2021 by user ******** via Ticketmaster. I posted the tickets via Ticketmaster on 26 March 2022 for a sale price of $300 a piece. Two of the tickets sold on March 30 and the last two sold on 02 April 2022. I completed my seller information and bank verification on Ticketmaster on 5 April 2022 to ensure that I would be paid whenever the concert took place. The concert occurred on 3 July 2022 and I have heard nothing from Ticketmaster regarding my payment. I have tried to find any sort of direct contact information with them but they have hidden any of this very well and only return you to a FAQ page which does not help. My sell listing number is ********. At this time I am owed $1,200.00. I just want the money which I am owed.
  

  Business Response

  Date: 09/29/2022

  Business Response /* (1000, 5, 2022/08/05) */
  Hello,
  
  We are in receipt of your complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.
  
  As you will recall, you are inquiring about tickets you posted and sold for Chris Stapleton at Ball Arena on Posting **********
  
  According to our records, the buyer requested a refund on June 13, 2022 due to the event being rescheduled. The tickets were returned to your Ticketmaster account.
  The tickets were not purchased from Ticketmaster, so any refund would need to come from your point of purchase.
  
  We apologize for any inconvenience this may cause.
  
  Sincerely,
  ********
  Consumer Support
  
  
  Consumer Response /* (3000, 7, 2022/08/14) */
  Thank you for the prompt response. There were two different buyers for the concert tickets, I never saw a refund requested by either one. The company may say that a refund was requested by the buyer, but even to this day 09 August 2022 their website and app show that I sold four tickets and should be paid $1200. The tickets were never returned to me for an opportunity to sell again, this is shady practice at best.
  
  
  Business Response /* (4000, 9, 2022/08/15) */
  I am sorry your tickets did not sell a second time. After the original purchaser's requested a refund, the tickets should have been returned to you to sell again. I am sorry, since you did not purchase your tickets from Ticketmaster, we can not grant the refund. You will need to return to your point of purchase for a refund on your order.
  
  Thanks,
  *****
  Consumer Support Team
  
  
  Consumer Response /* (4200, 11, 2022/08/24) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Ticketmaster offered nothing to me but excuses, they claim to give the seller the freedom to sell their tickets. The only problem is that they do not have any loyalty to their customers. I am losing $1200 because they are not able to communicate with people who sell tickets on their websites accurately. I will never use this website again I will leave bad reviews as often as I can, and I will warn all friends to stay away from this crook of a business.

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two sets of tickets (two different orders) to a Bad Bunny concert in Toronto but I live in the US. I was unable to travel to Toronto for said concert and decided to resell my two sets of tickets. I have been waiting for months to receive payment for this concert which took place 3/14/22. I have been contacting support for both orders yet every time I contact support I am given the run around. I get a response from a new person every time and there is no number for me to contact. I was told I had to verify my account to get paid. I never was able to verify my account because I never got the micropayments. I emailed about this issue for one of my orders and finally one of the customer service reps told me I needed to receive my payment via check because they cannot pay me with Canadian currency through my bank account. I supplied my address and never got a response on whether the check was sent out. I still have yet to receive payment for both orders... no check. I contacted support on my other order and let them know a rep said i need to be paid by check and supplied my address and was told to wait 12 weeks for a reply. Then i was told it should be in my account. What happened to needing a check? I keep getting different answers with no resolution. I should not have to wait several months to receive a payout when the website states it takes up to 7 days after an event. It is now August and has been almost 6 months since I have sold my tickets and I am extremely frustrated that it is this hard to receive payment. I believe ticketmaster may just be attempting to scam me out of payment now.
  

  Business Response

  Date: 08/22/2022

  Business Response /* (1000, 5, 2022/08/05) */
  Hello,
  
  We are in receipt of your complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.
  
  As you will recall, you are inquiring about payment for tickets you sold for Bad Bunny at Scotiabank Arena on Postings ********** and **********.
  
  According to our records, due to you residing in the United States and the event taking place in Canada, a request for a check was sent to our Accounting department on July 8, 2022.
  Due to the high number of check requests received, the estimated time to receive the check is approximately 8-10+ weeks.
  
  We apologize for any inconvenience this has caused.
  
  Sincerely,
  Meredith
  Consumer Support

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ticketmaster sold Monster X Tour tickets on 2019. The show on the ticket was for April 25, 2020 but due to the pandemic, the show for the scheduled ticket date has been cancelled. There is no updates from Ticketmaster or from Monster X Tour or even news about refunds. There is no way to reach the customer service because not available/listed.
  
  Attached are 2 tickets purchased. Please help. Much apprciated.
  
  ************
  

  Business Response

  Date: 09/02/2022

  Business Response /* (1000, 10, 2022/08/05) */
  Hi,
  
  Thanks for bringing your concerns to us. The event is postponed with no new date. The event organizer approved a refund for you, which was processed on May 20, 2022. Please check with your bank if you cannot locate the funds.
  
  Thanks,
  Dain
  Consumer SUpport
  
  
  Consumer Response /* (3000, 12, 2022/08/09) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Thanks for looking into this however providing more details on where the refund was made would be help to trace it. The reason why I ask for this is because I do not see it on my statements from May 20,2022 and every month onward. The statement provided by Dain saying contact my bank if I cannot locate the funds is misleading because the bank will always ask for a reference.
  
  Can I request Dain (the Customer Support) to follow up with me and provide me with the details I need?
  
  Thanks,
  ************
  
  
  Business Response /* (4000, 14, 2022/08/11) */
  Hello *******,
  
  I have received an ARN reference that the appropriate team at your financial institution can use to trace the refund.
  
  The refund was processed successfully. The ARN is ***********************.
  
  Thanks,
  Dain
  Consumer Support