Complaints

This profile includes complaints for Ticketmaster Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Ticketmaster Corp

  9348 Civic Center Dr Beverly Hills, CA 90210-3624

• 

  Ticketmaster Corp

  100 College Pkwy Ste. 250 Williamsville, NY 14221

• 

  Ticketmaster Corp

  101-3515 Thatcher Ave. Saskatoon, SK S7R 1C4

• 

  Ticket Master, LLC

  1 Harry S Truman Dr Largo, MD 20774-1033

• 

  Ticket Master, LLC

  4602 N Park Ave Chevy Chase, MD 20815-4501

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************
  
  Hello, I purchased tickets for a Kenny Chesney concert in September 2019, order number ************* The concert was then reschedule 3 times because of covid. We were planning to go on the new date of July 23, 2022 and then we got hit with covid. I was unable to transfer or sell my tickets online and I got married during this time and my name changed so I didn't have an Id to match the name when I purchased the tickets. I reached out to Ticketmaster via chat on 7/19 and the agent wanted proof of our covid results which I was happy to send him but he wouldn't give me an email to sent it to or any means of sending it. I then called the customer service line on 7/20, 7/21, 7/22 and 7/23 and told them the situation and they had submitted a request for a refund. Every agent I spoke to said I would get the refund because it was covid related and I was essentially stuck with tickets. Some agents told me I would hear back before the concert and when the day of the concert came the agent i spoke to said I would hear back after the concert and again that it would more than likely get refunded. No one ever reached out to me again so I called on 7/26 and was told my refund request was denied because it was a non-refundable event. The only option essentially given to me was to go to this event with covid, which I wouldn't risk other peoples health, or lose out on $2700. I would like a refund as I was told I would be getting.
  

  Business Response

  Date: 08/04/2022

  Business Response /* (1000, 5, 2022/08/04) */
  Hello,
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  
  I am sorry but refunds were not authorized for this event regardless of reason since July 2021.
  
  Please contact the ticket insurance company, Allianz and file a claim online at EventTicketProtection.com or contact the Allianz Global Assistance claims office at **************
  
  
  Thank you for the opportunity to respond and address your concerns.
  
  Sincerely,
  ****
  Consumer Support Specialist
  
  Consumer Response /* (3000, 14, 2022/09/01) */
  Sorry for the late response I just received the letter you send me as I have moved.
  
  I do not have insurance for these tickets. Why would every rep I talked to after they escalated the issue say I would get reimbursed if they knew that that refunds were not authorized for this event regardless of reason since July of 2021? Furthermore, I was never offered assistance by ticketmaster on the issues preventing me from selling these tickets. I was unable to sell or transfer the tickets on my Ticketmaster profile and in the fine print it said if you sold physical tickets a copy of the purchasers drivers license needs to accompany the ticket. I got married and changed my last name in-between the time these tickets were purchased and the event happened so I didn't have an ID to match the name when the tickets were purchased. When I asked a Ticketmaster rep about this issue as well they offered no help. I was stuck with tickets the company who sold them wouldn't assist me in trying to sell when I had covid and could not attend the event and then their employees told me I would get refunded bc I had covid and couldn't attend the event and now they are saying its a non refundable event. I called every day since I got sick and knew I couldn't attend in an effort to get a refund or help with selling the tickets and was never offered any help until the concert had passed and I called again in order for them to tell me the tickets they told me would be refunded wouldn't be refunded. How is that fair to the customer?
  
  
  Business Response /* (4000, 16, 2022/09/02) */
  Hello,
  
  
  We sincerely apologize that you were not able to attend your event, however with having insurance you will be able to file a claim to receive a refund here https://www.allianztravelinsurance.com/contact-us.htm. We are not able to provide refunds if the event organizers are not allowing them, and unfortunately for this event we were not offering refunds.
  
  Sincerely
  *****
  Consumer Escalation Team
  
  
  Consumer Response /* (4200, 18, 2022/09/20) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I do not have event insurance for this which I already told several of your reps when I spoke to them and confirmed with Allianz. I don't know how many times I have to explain myself for the problem to be understood. If your company knew all along that the event organizer wasn't offering refunds then why was I not told that every time I called prior to the event happening. Why was I told by multiple ticketmaster employees that I would be refunded because of COVID. One of your employees even asked for my test results. I was lied to and stuck with tickets that I couldn't do anything with and ticketmaster offered no solution aside from being refunded and then once the concert happened they decided not to refund me.

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 tickets on Ticketmasters website May of this year for the Chris Brown concert at the Amphitheater in Clarkson, MI on July 30th. Due to an illness I had to sell the tickets. I sold them back on Ticketmasters website for 180.00. I.confirmed my identity as asked and my payment method. I have chatted with 4 people and was told different time frames 7 days after the venue, 7 to 10 days after the venue. No one really seems to know an exact date. This is concerning to me. I would like my refund ASAP
  Thank you
  

  Business Response

  Date: 08/05/2022

  Business Response /* (1000, 6, 2022/08/04) */
  Hello,
  
  I am in receipt of your recent complaint submitted to the Better Business Bureau. My apologies for any inconvenience this has caused. Thank you for bringing your concerns to our attention. Upon review of your Listing ********* for *********** & Lil Baby: One Of Them Ones Tour. I saw that payment for all 3 tickets credited today 08/4/2022 to the Debit card ending in 9312 selected for Payout
  
  Thank you for the opportunity to respond and address your concerns
  
  Sincerely
  Jason
  Consumer Escalation Team
  
  
  Consumer Response /* (2000, 7, 2022/08/04) */
  Please close this case I received my funds today

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two tickets to the Backstreet Boys concert (Bristow, VA) were purchased in Feb 2020 for $383.50 ($149.50per ticket + $59 fees + $20 membership + $5.50 delivery ) from Live Nation/Ticketmaster. Order #************
  
  Covid and a recent rainout rescheduled the concert for Sept. 5th 2022.
  
  On 7/25/22, I received an email from Live Nation with the rescheduled date and the option to "Request a Refund". I can not attend on this date, I am the original purchaser of these tickets, and I clicked "Request a Refund" which brought me to my Live Nation account. In my account, there was no method to request the refund, so I began a chat on July 30th that continued thru August 3rd.
  LiveNation/Tickemaster wrote: "The tickets themselves can be refunded. It's just the membership that can't." "You need to contact *********************** for a refund" AND THEN "Please be advised that a refund is not allowed at this time. Please reach out to this email address *********************** to further assist with your refund."
  WonderfulUnion.com wrote: "Thanks for reaching out to us! We do apologize for the inconvenience, but we are not handling touring for this artist. We do recommend you contacting LiveNation directly for further assistance. We hope you find a quick resolution!"
  LiveNation/Ticketmaster again responded "Please reach them out at *********************** (mailto:***********************) they are the one who will process a refund for you."
  These chats I had with LiveNation were circular and they dodged answering direct questions.
  
  Per the email dated 7/25/22, I was offered a refund from Live Nation. When I requested a refund, Live Nation/Ticketmaster denied responsibility and repeated pointed to a company that I did not do business with. Live Nation has done nothing to help resolve my request for a refund that THEY offered.
  
  $358 should be refunded.
  

  Business Response

  Date: 08/11/2022

  Business Response /* (1000, 5, 2022/08/05) */
  Hello,
  
  We are in receipt of your complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.
  
  As you will recall, you are inquiring about a refund on tickets purchased for Backstreet Boys at Jiffy Lube Live on order *************
  
  We apologize for the inconvenience you have experienced regarding your refund request.
  We were able to obtain authorization from the Event Organizer to refund your order, minus the fan club membership. All memberships are non-refundable.
  You can expect to see a refund of $363.50 back to your original method of payment within 3-5 business days.
  
  Sincerely,
  ********
  Consumer Support
  
  
  Consumer Response /* (2000, 8, 2022/08/08) */
  Refund was received August 6th 2022.

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ticketmaster #************ (order number)
  I sold 2 tickets through Ticketmaster's resale option and received an email July 20,2022 saying they had sold and I could expect payment in 7 days. I have a verified bank account with TM. A week later still no payment so I contacted TM and received an email saying the account deposit failed. That is a LIE. My bank confirmed No attempt by TM to deposit $850. This person told me to set up a new account. Stupidly I did and it was indicated I had to wait up to 5 days for two small amounts to be deposited then verify this new account. Now a week later still NOTHING. They have not deposited (or even tried to) the two small amounts so I can verify the account. I contacted TM again today. The apparent TM person now says I must wait 3 - 5 days until a member of the TM team contacts me despite this person being a TM customer service person. This feels like outright fraud to me. Constant stalling and refusing to pay me money owed. It is nothing short of outright theft in my opinion. The event has passed over a week ago and I can't even demand the tickets returned.
  

  Business Response

  Date: 08/05/2022

  Business Response /* (1000, 6, 2022/08/04) */
  Hello,
  
  I am in receipt of your recent complaint submitted to the Better Business Bureau. My apologies for any inconvenience this has caused. Thank you for bringing your concerns to our attention. Payment for tickets sold will hit your bank account ending in **** in the next 3-5 days. Please DO NOT alter your payout method in your online TM account it will restart they Payout process from the beginning if you do.
  
  Thank you for the opportunity to respond and address your concerns
  
  Sincerely
  Jason
  Consumer Escalation Team
  
  
  Consumer Response /* (2000, 7, 2022/08/04) */
  Cancel this inquiry. MONEY received this morning after numerous contacts with TICKETMASTER.

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets to an event through their system. The event was postponed. I was emailed by Ticketmaster that the event was postponed and that if I wanted to hold onto the tickets until the organizers could schedule another date I could or I could request a refund. I am requesting a refund and now I am unable to get anywhere with the company nor am I able to talk to anyone via chat or phone. The chat is just an automated response and I am not able to get what I need from them timely.
  

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 5, 2022/08/03) */
  Hello *****,
  
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.
  
  I do apologize for the frustrations you have experienced with this postponed event.
  
  Your order was refunded on 8/2/2022. You should see the refund of $148.65 with in 3-7 business days. I do see you paid with Klarna. You may need to reach out to Klarna for the refund of what you had paid.
  
  Allianz Global is the insurance company. Their information is attached to your order in your account. You will need to reach out to them for the refund for your canceled order.
  
  Allianz - US Contact Info
  *************************************
  *************************
  
  Sincerely,
  Melanie******
  Consumer Support - Specialist

• Initial Complaint

  Date:08/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased tickets to a sporting even in March. Ended up having to sell them. they took OVER 4 months after the completion of the event to send me the check. I paid for the tickets in US dollars. They sent me the total in Canadian dollars and made ME pay the exchange rate with the bank. So I am out the difference
  

  Business Response

  Date: 08/22/2022

  Business Response /* (1000, 5, 2022/08/03) */
  Hello,
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  
  If your event was in Canada, then you are charged Canadian not US. Your bank does the conversion. Similarly when you sell tickets to a Canadian event, expect to be paid in Canadian dollars.
  
  **********************
  
  In order to resell your tickets for events in Canada, you must have a Canadian bank account.
  
  If you still proceed with the sale then you are paid by check.
  
  Thank you for the opportunity to respond and address your concerns.
  
  Sincerely,
  Dain
  Consumer Support Specialist

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/20/21 I purchased 2 tickets for $243.96 for the Coldplay Concert that occurred on 5/28/22 in Chicago. On 2/4/22 I listed the 2 tickets I purchase for resale, directly on Ticketmaster's platform. Ticketmaster sent me an email stating that if/when both tickets should sell I would receive a pay out of $599.90 (net total after Ticketmaster's applicable fees). On 3/12/22 I received an email stating the tickets sold and I would receive a pay out 7 days post the event date. Since selling the tickets, I received numerous emails requiring me to fill in tax related information including my social security number, because the email stated the IRS require documentation for sales over $600 in value. Although 10 cents off my pay out value was under $600 so I was hesitant to provide my SS# online so it took me some time before I ultimately felt I had no choice but to provide because I couldn't get a hold of anyone at Ticketmaster to confirm. I have still not received my payout and cannot get a hold of ANYONE at Ticketmaster. They do not have a telephone number, email or chat function for customers. Simply NO WAY to get a hold of them. I have read all of the FAQs on the site and it says to verify my direct deposit account by entered 2 small deposit values that they supposedly deposit. I have never received those deposits. Furthermore I have tried to contact ticketmaster through the company i purchased ticket insurance with, via Direct Message on Instagram and by messaging one of their employees on LinkedIn- all attempts have been fruitless. There is a number in the email (************) in which no one answers and it says the office is closed even during the stated office hours. Please help to get my $599.90 value pay out from this company.
  

  Business Response

  Date: 08/03/2022

  Business Response /* (1000, 5, 2022/08/03) */
  Hello, I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  
  I am sorry you haven't received your payment. We tried to deposit the micro deposits but the bank has stated there is no account with the information listed. Please delete your account information and re-enter it. You may add a debit card for faster processing.
  
  Thank you for the opportunity to respond and address your concerns.
  
  Sincerely
  *****
  Consumer Escalation Team
  
  Consumer Response /* (2000, 11, 2022/09/06) */
  Ticket master has finally deposited my payment. Thanks for your help.

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold my concert tickets through Ticketmaster recently . I still haven't received the money from the concert tickets. Ticketmaster doesn't state on their website that you receive the money until 7 days post conservative event. I had to verify my information due to changing the card on file. I tried emailing someone and I get nothing in response. I saw that a lot of people was having the same issue. I want the money for the sold tickets i suppose to get 380 usd. It has been seven days from the concert event and I still have not received the money from the ticket sale. There is no way to get in touch with a person at Ticketmaster via phone. I want the money to go to the right account I did all the necessary changes. I need a response. I will never sell through ticket master again. They need to update they system to make it a little bit easier for the people who will sell in the near future. This is ridiculous
  

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 5, 2022/08/03) */
  Hello *******,
  
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.
  
  I do apologize for the frustrations you have encountered with reaching someone in Customer Service.
  
  I show that a payment of $380.00 was deposited via debit card on 08/02/2022. You should see that payment today.
  
  Sincerely,
  *************
  Consumer Support - Specialist

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 13 2021 I purchased a 2022 concert ticket for J Balvin through Ticketmaster. The concert was cancelled and I received an email stating that I would receive a refund to the original form of payment. At the time I made the purchase with Apple Pay since it was a rush to buy the tickets before they sold out. Because of that I don't remember the card I used. I checked every card I have and I do not have a refund/transaction for this purchase. Which leads me to believe it's a card I cancelled or a visa gift card. I have been in "contact" with Ticketmaster customer service for 2 weeks with NO solution. They keep repeating the same things to me over and over. Order number ************ Amount $648.65 USD. Ticketmaster can't tell me where my refund went, what card or what bank. They are stealing from me and I just want my refund back. There "communication" which is just email for them- are condescending and unhelpful. Please BBB report them and help me. -****************
  

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 5, 2022/08/03) */
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. I have reached out to ****** directly via the email address present on this BBB complaint to provide assistance with the order in question.
  *********** Ticketmaster Consumer Support

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unable to go to a concert I bought tickets for so I sold them on Ticketmasters online site within 3 minutes, I received an email saying to allow 7 business days to receive my payment. NOW when I go online, it says I have to wait 7 business days AFTER the event. Where is my payment? The person that bought the ticket from me spent their money, they have the ticket and I have nothing. I have gotten two different answers and still no payment and no ticket. I would have taken myself to the concert, chemotherapy or not, and risked it as opposed to selling the ticket if I knew I was going to be out BOTH
  

  Business Response

  Date: 08/29/2022

  Business Response /* (1000, 5, 2022/08/03) */
  Hello, I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  
  I am sorry you haven't received your payment. Payments are being held until after the event takes place in case the event is canceled or postponed. You will receive your payment after the event takes place.
  
  Thank you for the opportunity to respond and address your concerns.
  
  Sincerely
  Robin
  Consumer Escalation Team
  
  
  Consumer Response /* (3000, 7, 2022/08/05) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I don't understand this policy. If this event is canceled or postponed, the new owner of the tickets should have the burden of the results, just as I would if I owned the ticket.
  
  
  Business Response /* (4000, 9, 2022/08/09) */
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. As stated in our Purchase Policy and agreed to at the time of the listing, your payment will arrive within 7 days after the event takes place. The following link provides more information on when you will be paid.
  
  *****************************************************************************************************
  Michael D. Ticketmaster Consumer Support