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Business Profile

Event Ticket Sales

Ticketmaster Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

This profile includes complaints for Ticketmaster Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 10,706 total complaints in the last 3 years.
    • 3,386 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/31/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My dad paid $80 for two tickets for a concert for my birthday. The concert was in Las Vegas, almost 9 hours away from where I live. I made reservations and spent $1200 for accommodations for the trip. The concert was changed to a different date. I cannot make the new date and we had until 7/30/2022 to request a refund. A refund cannot be processed as my dad does not have the same card anymore. We are seeking to get a refund to his ticket master account directly. There is no live support to explain the issue with ticket master and no online support for this. I have contact led them through there chat with no resolution and now no response.

      Business Response

      Date: 08/26/2022

      Business Response /* (1000, 5, 2022/08/01) */
      Hello *******,

      I am sorry you are unable to attend. Yes the refund window closed on 7.30. I see the tickets were transferred to you and refunds are not available for transferred tickets only on the original account once tickets are returned to sender.

      Refunding to a card/account that is closed is available in our faq.

      https://bit.ly/3Jjyh8T

      Thank,
      Dain
      Consumer Support


      Consumer Response /* (3000, 7, 2022/08/03) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      There was no way of finding this information. I tried finding a way to contact Ticketmaster to find out what to do and there is absolutely no way to get ahold of anyone to answer these questions without filing a complaint with BBB and that is entirely unethical. Please advise how to obtain a refund as I had been trying well before the deadline.


      Business Response /* (4000, 9, 2022/08/05) */
      Hello,

      Please transfer the tickets back to your dad. Provide both order numbers and we will request a refund from the event organizer.

      Any refund to be processed goes back to the same account used for purchase(closed or not). The bank can help you with that. We do not offer ticketmaster credits.

      Thanks,
      Dain
      Consumer Support

    • Initial Complaint

      Date:07/31/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I notified Ticketmaster (and Paypal) in February 2022 that two tickets were purchased through my accounts without my knowledge or authorization. Paypal determined that the purchase was unauthorized and refunded my money within two weeks. Ticketmaster did not agree and has flagged my account. I spoke to a supervisor in their security department and he told me that, if i don't pay back the $1,452.53 for the unauthorized tickets (which I will not do since I did not buy them), my account will remain flagged and tickets that I already purchased for other events will be invalidated... but he also said I will be refunded for the cost of the invalidated tickets. TM should have a recording of him saying this since they record all security calls.

      In order to get the refunds, I have to set up and verify my checking account through my TM account. I have tried several times to get my checking account verified, but never received the small deposits TM has to send me. I have written to customer service several times asking them to help me verify the account, but they have not sent the deposits yet. So TM is basically making it impossible to get the refunds I was told I would receive. The total price of the invalidated tickets is $5,381.65.

      Business Response

      Date: 08/01/2022

      Business Response /* (1000, 5, 2022/08/01) */
      Hello, I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      I am sorry for the inconvenience this has caused. You will need to contact our fraud department at ************** for your refunds on your orders. They will be the department to help refund your orders.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely
      *****
      Consumer Escalation Team

      Consumer Response /* (3000, 12, 2022/08/16) */
      I called the number left by ticketmaster, and spoke to a rep... we agreed on the amount that i was due, and she said that her supervisor had authorized the refund, which might take three days to show up on my original payment method... that was over a week ago, and there is still no credit to my american express card... i want the refund without any further delay.


      Business Response /* (4000, 14, 2022/08/18) */
      Hello,

      I am very sorry for the inconvenience. We are refunding order ************* The amount of $1512.65 will be returned to your American Express in 5-7 business days. The only other order placed was purchased through a third party and transferred to you. We had no part of the financial transaction for orders************************************************

      Thanks,
      *******


      Consumer Response /* (4200, 17, 2022/08/29) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      the two orders ****** is referring to are for tickets i purchased through seat geek, that showed up on my ticketmaster account... there are two more authentic ticketmaster purchases that i'm still waiting for refunds for... 1) elton john at metlife stadium, july 23... order number ************, for $2,195.05... then elton john at the JMA wireless dome in syracuse, NY, september 10... order number ************* for $1,673.95 .

      these two sets of tickets were purchased directly from ticketmaster, not from a resell site... those are the ones that i'm STILL waiting for a refund on... i have no doubt ticketmaster can see these two purchases on my account, but are pretending they don't see them so they can prolong sending me the refunds i'm due.


      Business Response /* (4000, 20, 2022/09/02) */
      Hello,

      Your refund has been processed. You will see your refund in 7-10 business days.

      Thanks,
      *******


      Consumer Response /* (2000, 22, 2022/09/12) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:07/31/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased four tickets for Machine Gun Kelly for his concert in Saint Paul, MN on Thursday, July 28th. I sold 2 of them, and my plan was to try and sell the other 2 or go myself if they did not sell. They did not sell, so I was planning on attending myself or giving the tickets to a family member. Well the day of the concert came, and I planned on going but was unable to access my tickets. The buttons to retrieve my tickets or to transfer were greyed out and I was unable to do either. I contacted Ticketmaster and did not hear back until 2 hours into the concert time, so it would have been too late to attend. So I was unable to access my tickets to even go! Customer service was very unhelpful and advised no refunds! Easy for you to say when you weren't the one not having access to tickets you purchased!

      Business Response

      Date: 08/15/2022

      Business Response /* (1000, 5, 2022/08/01) */
      Hello,

      I am sorry you were unable to access your tickets. refund has been processed and should post within 5 business days .

      Thanks,
      ****
      Consumer Support

    • Initial Complaint

      Date:07/30/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased five (5) tickets from Ticketmaster for The Weeknd - After Hours Til Dawn Tour. Sat * Jul 30 * 6:30 PM - FedExField - Landover, MD. I purchased the Gold Premium Ticket Package, ************** ********* USD $425.00 x 2 due to a Past Purchaser Presale, and **************************, USD $286.00 x 3, for a total of USD $2073.70. (Please see Receipt.pdf for proof of purchase). Order
      #************).
      For three days leading up to the concert, the Ticketmaster system removed the three tickets, Sec A3, Row 22, Seat 11-13, which I was trying to list without any explanation or solution. I tried to work with Ticketmaster, but the support I heard (except from one person named Alexandra) could not help me. Over the three days, I had to repost them three times as they kept getting removed, which is a technical problem with the system. Therefore, I could not sell them even at a loss. I requested a refund for these three tickets but was denied by the Help Desk as follows: "...We have reviewed your posting, and we show your tickets have been listed for resale as of 07/29/2022 8:15:17 AM PDT. We are not seeing them being removed. In regards to your partial refund request. At this time the event is not offering any refunds." The above is true, except that they were posted back on 07/27/2022, and they did not take that time to review my concerns or investigate why the tickets kept coming off the Ticketmaster site for sale. I have uploaded the following files:
      -Chat log beginning on 07/27/22
      -Email from the help desk
      -Screenshot that shows my tickets were missing
      -The email inbox capture showings the confirmations of reposting
      -Receipt.pdf
      I have never experienced such terrible customer support on a purchase. The level of employees not or willing to help was challenging to navigate through chat, phone, and email. These concerns also include their lack of interest in getting to a resolution. I am not sure if BBB can help me or not, but I look forward to hearing back from you

      Business Response

      Date: 08/15/2022

      Business Response /* (1000, 5, 2022/08/02) */
      Hello, I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      The tickets kept being removed from being for sale. The fan was unable to keep the listing up for sale. Gave a refund on the 3 tickets.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely
      Robin
      Consumer Escalation Team


      Consumer Response /* (2000, 7, 2022/08/13) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      I accept the response from the vendor.

    • Initial Complaint

      Date:07/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had tickets from Ticketmaster for Santana in Dallas on 7/15/22, which I sold on Ticketmaster on 7/7/22 for $ 298, because I was unable to attend. Ticketmaster has not paid me the $ 298 yet though it is more than 7 days after the event. Ticketmaster Listing # ********

      Business Response

      Date: 09/29/2022

      Business Response /* (1000, 5, 2022/08/01) */
      Hello, I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      I am sorry you haven't received your payment for the tickets you have sold. The event has been postponed and no new date has been announced. You will not receive your payment until after the show.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely
      *****
      Consumer Escalation Team


      Consumer Response /* (3000, 7, 2022/08/04) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Ticketmaster received about $ 300 from me when I got the tickets originally, and an additional $ 300 from the buyer who bought the tickets from me. So Ticketmaster has received $ 600 in total, for the $ 300 worth of tickets. I do not care about the event being postponed since I have no tickets, and no plans to attend. I need the extra $ 300 that Ticketmaster is holding onto, to be returned to me.


      Business Response /* (4000, 9, 2022/08/08) */
      I am sorry you haven't received your payment. When posting your tickets for sale you agreed to the terms of use. Part of that, you agreed your would not be paid until after the event has played. At this time, the event is postponed. You will not receive your funds until after the show takes place.

      Thanks,
      *****
      Consumer Support Team


      Consumer Response /* (4200, 11, 2022/08/17) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Ticketmaster is not willing to face the facts of the matter. It has received $ 600 ($ 300 from me + $ 300 from the buyer of the tickets) for tickets worth $ 300. It needs to return the $ 300 that does not belong to it. Keeping money that does not belong to you is known as theft. Ticketmaster has not escalated the matter as requested to executives responsible for this theft. Ticketmaster has not provided legal contact information for a lawsuit.

    • Initial Complaint

      Date:07/29/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased Maroon 5 tickets for a concert in August of 2020. Due to Covid, this concert was rescheduled to a later date, then eventually canceled all together. I was supposed to be refunded the money for my tickets, but have yet to be refunded. The total is roughly $480.00. I have contacted Ticketmaster numerous times via email and have received very little help with this issue. I want to actually talk to a representative for ticketmaster, but everything is computerized now. This battle for my refund has been going on for almost 15 months.

      Business Response

      Date: 08/15/2022

      Business Response /* (1000, 5, 2022/08/02) */
      Hello, I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      I am sorry you haven't seen your refund. We processed your refund on 4/9/21 back to the MasterCard ending in **** for $460.87. Please check with your bank for the refund.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely
      Robin
      Consumer Escalation Team

    • Initial Complaint

      Date:07/29/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 29th, I purchased two tickets for************************************ on Ticketmaster for $1138.7. However, I later discovered that the "Official Platinum" tickets (which are the tickets that I bought) are extensively higher than the original (which is $150). I feel like been scammed by Ticketmaster because I didn't know about the difference between the "standard tickets" and "official platinum" ones in the first place. In addition, when I went to sell my tickets on Ticketmaster, I found out AGAIN that the "transfer" option for transferring tickets is no longer available, making it even more difficult for me to sell them. As soon as I found out about these issues, I contacted customer service multiple times through chat on the app and called them approximately five or six times to ask for a cancellation and refund, but they responded like a machine and did not resolve my problems. The worst part is that, when I filed a complaint previously, the company refunded only my service fees, while many of my friends got a full refund. I felt that I have been treated unequally. In anger and disappointment, I am filing this complaint again to seek a full refund for my tickets. The order numbers are******************************, respectively. Attached are the screenshots for my tickets. Thank you very much for your help!

      Business Response

      Date: 08/22/2022

      Business Response /* (1000, 5, 2022/08/05) */
      Hello,

      I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank
      you for bringing your concerns to our attention.

      I am very sorry for any inconvenience. When you purchased the tickets you agreed to our terms of us. The tickets did specifically state they were not transferrable and it gave you the option to find out what Platinum Seats are. I have provided images of what you would have seen during the purchase process. Regretfully a refund is not available unless the event cancels or postpones.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely
      *******

    • Initial Complaint

      Date:07/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought two tickets for an event on June 10th costing me $872.10. Also paid for insurance for both tickets which costed me $65.40. I wanted a refund the same day and they wouldn't give it to me. Almost two months later still talking to the company they told me to reach out to the insurance I paid for so I did that to find out they can only give me $432 of that amount back when I thought paying for insurance for the tickets meant if anything I could get my full refund with no problems. I told Ticketmaster I just simply wanted my full refund and they said they can't give it to me. So a total of $937.50 they are keeping and won't give me no matter what I say or do.

      Business Response

      Date: 08/15/2022

      Business Response /* (1000, 5, 2022/08/01) */
      Hello, I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      I am sorry you have not received a refund. I have refunded your order in full. Please allow 3-7 business days for your financial institution to process your refund.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely
      Robin
      Consumer Escalation Team

    • Initial Complaint

      Date:07/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I listed my Big Time Rush tickets for sale on Ticketmaster (7/20/22). The listing process took far too long as I was faced with several errors during the process. On 7/28/22 I sold the tickets to my brother instead. I tried to unlist my tickets in fear of them being sold; however, I've been unable to do so. Ticketmaster has an error notification saying the tickets are unable to unlist at this time. I tried for 24 hours straight, reaching out to Ticketmaster for help regarding this issue. They blamed it on my error and recommended I access Ticketmaster through an incognito browser. Once again, I was met with an error saying the tickets were unable to be unlisted at this time. I reached back out for support, asking for Ticketmaster to remove the listing from their end. Customer support responded over a day later, once again blaming my error, when the site itself is faulty. They asked for 3-5 business days to resolve the issue; however, the concert is in exactly three business days. I no longer have access to my tickets as they are listed and the concert is in five days. I would like to have access to the tickets I spent $600 to buy.

      Business Response

      Date: 08/26/2022

      Business Response /* (1000, 5, 2022/08/01) */
      Hello, I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      I am sorry you do not have access to your tickets. We have opened a ticket on your issue. The reference number is**********. Once we can have the tickets removed from the site, you will have access to them. Please make sure you do not have them listed on any other website for sale.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely
      Robin
      Consumer Escalation Team


      Consumer Response /* (3000, 7, 2022/08/03) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I was told Ticketmaster removed my tickets from listing July 29th. My tickets are missing and the show is tonight. Today, the day of the concert, they have not reached out to address my concerns.


      Business Response /* (4000, 9, 2022/08/05) */
      Hi,

      This consumer's tickets were scanned in successfully at the event. We are so sorry for the inconvenience *********

      Thanks,
      Dain
      Consumer Support

    • Initial Complaint

      Date:07/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought two tickets on Ticketmaster on June 29th for $1**7.9 in total, and my order number is **-********** I was shocked when I found Ticketmaster actually resells tickets with a price 3 times higher than normal and calls them "Official Platinum", which is unreasonable and extremely confusing for customers. Now Ticketmaster doesn't even allow me to transfer tickets, and I can't even resell them at a lower price. I know some people have already got a refund regarding the same situation, one of their complaint IDs is *******, just for your reference. I want to request a full refund to cover my loss, and I truly appreciate your help with this. Thank you!

      Business Response

      Date: 08/29/2022

      Business Response /* (1000, 5, 2022/08/02) */
      Hello,
      I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      I am sorry if there's been any confusion on what platinum tickets are. Please review info found in our faq.

      **********************

      Regrettably, there will be no refund for your order. In fact, it seems we issued a refund for all service fees on the order as a courtesy to you, in July.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely,
      ****
      Consumer Support Specialist


      Consumer Response /* (3000, 7, 2022/08/05) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I am not sure what you meant by courtesy, because I think what I asked for is totally reasonable. The Official Platinum tickets are very not fair and confusing for customers. Also, could you explain why you can issue refund to the complaint ID I provided before but not to me?


      Business Response /* (4000, 9, 2022/08/09) */
      I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. Platinum Tickets have an all sales final purchase policy, which does not allow any refunds unless the event is cancelled. As a courtesy we refunded your service fees.

      *********. Ticketmaster Consumer Support

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