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Business Profile

Event Ticket Sales

Ticketmaster Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Reviews

This profile includes reviews for Ticketmaster Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ticketmaster Corp has 64 locations, listed below.

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    Customer Review Ratings

    1.04

    Average of 1,142 Customer Reviews

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    Review Details

    • Hannah D

      Date: 09/23/2022

      Hannah D

      Date: 09/23/2022

      The worst company. I cant believe they are still running as a business. Thee worst refund policy, the worst customer service (honestly its non-existent), and consistent terrible terrible experiences. I'm warning everyone to never use ticketmaster ever.

      Ticketmaster Corp

      Date: 09/25/2022

      Hello,

      We're sorry to hear of your bad experience. If you have an order that you need assistance with, you can reach Customer Service from your Ticketmaster account by clicking on the Contact Us button. We will contact you directly to see if you need assistance. -Meredith

      Hannah D

      Date: 09/28/2022

      I will never use this service again Meredith so I better not have to contact your unhelpful robots ever.

    • Dana D

      Date: 09/23/2022

      Dana D

      Date: 09/23/2022

      How in 2022 we still have Ticketmaster is BEYOND me. I have had issues purchasing and it keeps saying to call Ticketmaster for help. Wait time, hours. Try the chat, ***** hours. I have tweeted them, messaged them on instagram, sent emails ... NO HELP. I just now finally got someone on the phone since I called immediately at 9AM, he told me the same nonsense that doesn't work and when I asked for a supervisor to get help, he said I'd get a call back with in 24 hours. As I was speaking, he hung up on me

      I have a presale code for 10AM today want wanted to make sure that I can purchase before they sell out, of course that will not happen as the man I spoke to didn't want to help and then hung up on me.

      They are truly the worst company I have had to deal with. They do not care about their customers or even have a clue on what customer service is.

      Ticketmaster Corp

      Date: 09/23/2022

      Hello,

      We're sorry to hear of the issues you have encountered. We will contact you directly to try and assist. - Meredith

      Dana D

      Date: 09/26/2022

      Update as of 09/26/2022:

      I have gone back and forth via email chat with a Ticketmaster representative. I'm being told the same thing / asked the same questions and nothing has been resolved

      So for (estimated) 2-3 weeks I haven't been able to purchase any tickets and on top of that, now was unable to use my pre-sale for tickets on Friday.

    • Dennis

      Date: 09/22/2022

      Dennis

      Date: 09/22/2022

      Sold red hot chilli pepper tickets in November 2021. Even took place and Ticketmaster refuses to payout the amount owed ($1,191.22). They no longer have phone or email *******. ******* asked for the listing number then stopped responding. i cannot believe we let this company still exist in 2022.

      Ticketmaster Corp

      Date: 09/22/2022

      I'll reach out to you directly & resolve. -TH

      Dennis

      Date: 09/27/2022

      After a week of back and forth they sent payment to wrong account and are now stalling saying they have to figure out what they did before they pay me. This would be hilarious if I didn't need the money. Will be reffering to base legal and will update review.

      Ticketmaster Corp

      Date: 10/02/2022

      I'll reach out to you directly & resolve. -TH

    • Jayson B

      Date: 09/22/2022

      Jayson B

      Date: 09/22/2022

      After experiencing the always busy ******* phone number, the never answered emails, the useless self-looping customer service website, oh and my favorite, the "Live Chat" with a "***** hour agent response time" , I've concluded that THIS site actually gets more real attention, (if it's actually real) from Ticketmaster than any other source....so hey...just to get jump on you asking me what's wrong....I sold my tickets...I verified my bank account, I did the tax info thing, (twice), and I STILL don't have my money or a response....my listing number is ********, in case you actually care

      Ticketmaster Corp

      Date: 09/22/2022

      Hi Jayson,

      We show that your funds were accepted by your financial institution on September 20, 2022. It can take 3-5 business days for you to have access to the funds.

      Thanks-LaShawna

    • Kevin M

      Date: 09/21/2022

      Kevin M

      Date: 09/21/2022

      Ticketmaster said they'd make payment to me **** days AFTER DATE OF SALE (listed on my email and your website) I sold these tickets on Sept 7th and I've yet to receive my payment into the debit card I provided (I double checked to make sure on my profile AND I've completed the *** form on Sept 8th. To make sure Ticketmaster did not claim I didn't remit the form, I inittiated the form again today (just in case they come back saying the days til payment start today....no I completed on the 8th with email proof. I would normally not go through BBB but your website is horrid in terms of assisting on this matter. It seems it is geared toward more sales making it easier for your company to COLLECT VS actually assisting people. Please explain why?

      Ticketmaster Corp

      Date: 09/22/2022

      Hi Kevin.

      We apologize for the trouble. We show that your funds were accepted by your financial institution on September 22, 2022. It can take 3-5 business days for you to see the funds in your account.

      Thanks,
      LaShawna

    • Trisha Z

      Date: 09/21/2022

      Trisha Z

      Date: 09/21/2022

      Bought tickets and then the concert was cancelled in 2020 because of Covid. Elected to get a credit with 50% more credit instead of a refund. Tried to see the same band in 2022 and that concert was cancelled. The window for using the credit ends October 2022 but our concert season is almost over. **************** is reluctant to help and just confirmed I'll be out over $200. They just keep reiterating credit has to be used before expires. I tried to use it and now there are no more shows to use it for. I can't talk to a person to explain the situation, it's just emailing and they don't understand the situation. Terrible customer service and terrible experience. I wish there were other options than TicketMaster for events we want to go to. I just want to use my credit to be extended so I can use it or for it to be turned into a gift card I can use.

      Ticketmaster Corp

      Date: 09/22/2022

      Hi Trisha,

      I have reached out to you directly via email. Please respond to the email if you still need assistance.

      Thanks-LaShawna

    • Hannah D

      Date: 09/21/2022

      Hannah D

      Date: 09/21/2022

      I would put zero stars if I could. I am never using this service ever again. Whats the point of buying ticket insurance if you make it take 4 months to get a refund.

      Ticketmaster Corp

      Date: 09/22/2022

      Hi Ha Da,

      We apologize for the trouble. The insurance in not billed through Ticketmaster so any refund issues using the insurance would go through the entity of Allianz Global.

      Thanks,
      LaShawna

    • Roseanne P

      Date: 09/19/2022

      Roseanne P

      Date: 09/19/2022

      Ticketmaster is terrible never ever again It sold 2 tickets for a concert On September 16th. I won't get paid till 7 to 10 days after it and I can't get ahold of anyone their customer service is a joke this is a joke so pretty much I'm almost $200 I sold these tickets for. They should NOT be able to do this .

      Ticketmaster Corp

      Date: 09/20/2022

      Hello,

      We do apologize for the inconvenience. However payout is held until the event takes place. Payout is typically completed 7 days after the event. We show that both of the events you sold tickets for have taken place. Your payouts started processing this morning, so they should post to your account within 5-7 days. - Meredith

    • Joe G

      Date: 09/16/2022

      Joe G

      Date: 09/16/2022

      Consistent issues in accepting ticket transfers, unresponsive, impossible to speak with a representative, make sure you read the fine print regarding re-sale of tickets you purchase. Would never use if they didn't have a monopoly on the events I would like to attend.

      Ticketmaster Corp

      Date: 09/16/2022

      Hello Joe,

      I am sorry that you had issues with Ticket Transfer with the Yankees and Saratoga Race course. If you could share the specific issues you had we will be more than happy to see what we can do to address the issue. If you have screen shots of the issues we would be happy to forward those to our teams to ensure this is not a continuing issue for yourself or other fans.

      Thanks,
      Allicia

    • William E

      Date: 09/16/2022

      William E

      Date: 09/16/2022

      Their customer service doesn't exist. You cannot contact them, they send you in circles. I sold tickets through them for the Big East Tournament in March of 2022. As of September 15,2022, I still have been paid by them. They send me emails, telling me action is needed so they can issue a Form 1099-K, and I've submitted the requested information multiple times. Yet NOTHING happens on their end. I try to reach someone to discuss this, it's impossible to do such. It's just a big circle with them. The worst customer service experience of my life. Sell with anybody else if you have a chance.

      Ticketmaster Corp

      Date: 09/16/2022

      Hello William,

      I was unable to find your account with the above email address. You can get the 1099K at this link and it should answer most of your questions. Please make sure to fill out a 1099K form for each email address used to sell tickets.

      https://help.ticketmaster.com/s/article/1099-K-Form-Answers-to-Some-Common-Questions?language=en_US

      Thanks,
      Allicia

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