Reviews

This profile includes reviews for Ticketmaster Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ticketmaster Corp

  9348 Civic Center Dr Beverly Hills, CA 90210-3624

• 

  Ticketmaster Corp

  100 College Pkwy Ste. 250 Williamsville, NY 14221

• 

  Ticketmaster Corp

  101-3515 Thatcher Ave. Saskatoon, SK S7R 1C4

• 

  Ticketmaster

  1103 Schrock Rd Ste 303 Columbus, OH 43229-1179

• 

  Ticketmaster

  PO Box 26450 Columbus, OH 43226-0450

Review Details

• Review fromMarie M

  Date: 08/22/2022

  1 star

  Marie M

  Date: 08/22/2022

  I purchased tickets to see Rod Stewart at the Mohegan Sun Arena before Covid hit. I purchased the tickets online through ViaGOGO which apparently works with Ticketmaster to provide the tickets. This concert was rescheduled 2 times due to Covid. I began calling about my tickets 3 weeks ahead of the concert date which was August 13, 2022. I called the Mohegan Sun and to confirm the show was still on and my tickets would still be good. I was told they had no one by my name holding any tickets in the section and row I that I purchased. I called ViaGoGo several times and they said that TicketMaster posted the tickets in 2020. I never got a notice they were posted and never downloaded them since that date had been canceled. Long story short, after 3 weeks of back and forth with ViaGoGo and them escalating to TicketMaster (no way to reach TM directly), I am out $380.95 and received no tickets and did not get to attend the concert I had paid for and waiting 3 years to see. I could see on TicketMaster that the tickets were posted and immediately canceled by some guy whose name I don't know, apparently the seller through TM and ViaGoGo. Total scam that they run through different people all resulting in them getting money and me getting scammed. I won't buy tickets through TM or ViaGoGo ever again.

  Ticketmaster Corp

  Date: 08/22/2022

  I am very sorry for the inconvenience. I am not seeing your tickets in your account. The tickets would have been transferred to you shortly after purchase. Regretfully we had no part of the financial transaction, and since the tickets were not transferred to you or accepted by you we are unable to assist you further.
  
  Thanks,
  Allicia
  Ticketmaster Escalations Team

  Marie M

  Date: 08/24/2022

  That's the problem. I paid but never got the tickets. I can see on TicketMaster that the tickets were posted sometime in 2020 but were pulled back right away. I called Viagogo and they escalated to TM and it went back and forth and around in circles and I still ended up euth no tickets for the show that I paid for but now have missed. There is no way to communicate directly with TM, very convenient for TM but not for customers. There was also no way to even request a refund. Never again will I deal with TM for anything.

• Review fromCharles H

  Date: 08/21/2022

  1 star

  Charles H

  Date: 08/21/2022

  I wish I could rate no stars. It makes me sick that I am forced to rate at least 1 star for this company.. I purchased chicago fire tickets for my son through ticketmaster back on July 20th for todays game on August 21. I recieved the tickets after purchase the night of, so I made sure I filed the tickets in a folder in my email so I wouldn't miss place them. Before we started getting ready I checked the tickets, and the tickets were cancelled. I recieved no notification email, no refund... Nothing! I had to explain to my son that we now have no tickets for todays game. I'm beyond frustrated with this company. My son is bummed because we can't go now, and on top of all of that I feel like I failed as a father... This day was completely ruined due to lack of customer ******* from this company. The only way I will return as a customer is if I get comprable tickets to today's game in a timely fashion (we were supposed to leave in 3 hours), which I'm sure is asking too much at this point. Next time I buy tickets it definitely won't be through ticketmaster.

  Ticketmaster Corp

  Date: 08/23/2022

  Hello,
  
  We're sorry to hear that your order was canceled. According to our records, the event you purchased tickets for was canceled. We apologize if you didn't receive a notification of the event cancellation.
  
  Sincerely,
  Meredith
  ******** *******

  Charles H

  Date: 08/24/2022

  This game was not canceled. The Fire lost 2-0. I checked to See if this event was canceled before I posted my review. There was no indication on Ticketmaster's website that the game was canceled. Tickets were still available for purchase.

  Ticketmaster Corp

  Date: 08/24/2022

  I am sorry but all purchases made before August 8 were refunded due to the venue change made by the league.
  
  There was a new ticket sale for the game on August 8.
  
  https://www.chicagofirefc.com/news/chicago-fire-fc-announce-venue-change-for-aug-21-home-match-against-new-york-cit
  
  
  Sorry you did not get an opportunity to repurchase.
  
  Dain
  ******** *******

• Review fromRG

  Date: 08/20/2022

  1 star

  RG

  Date: 08/20/2022

  Try to get a hold of Customer Servicè. Good luck. Doesn't exist. Their phone number just rings busy. Not only do they overcharge on their service fees, they offer no customer service whatsoever. Tried to contact them since a transfer to me wouldn't come through. Had to try numerous times, including having the person cancel the transfer and try again. Finally came through. Meanwhile, though this whole fiasco, tried contacting Customer Service. Non existent. Someone should hold these people accountable.

  Ticketmaster Corp

  Date: 08/24/2022

  I'll reach out to you directly & resolve. -TH

• Review fromShenika P

  Date: 08/20/2022

  1 star

  Shenika P

  Date: 08/20/2022

  DO NOT PURCHASE ANYTHING FROM TICKETMASTERS!!!! I purchased a general admission ticket for $52.50 on June 27 for the Kevin Gates concert, that is scheduled for August 29. On July 9, my sisters decided that they would accompany me and we would go with the VIP option. On July 9, I purchased 3 VIP tickets for $127.50 each. Right after that purchase, I requested a refund as there was no option to sell my ticket, only to transfer it. Here it is August 20 and I hadn't heard anything so I submitted a help ticket. I was informed that I can't get a refund. I don't understand why. I also don't understand why there is no option to sell my ticket. There was no attempt to remedy the situation, after I spent almost $500. I will never purchase anything from Ticketmaster again. With all of the bad reviews that I'm seeing I find it hard to believe that they can still run this business.

  Ticketmaster Corp

  Date: 08/22/2022

  Hello,
  
  In regards to order XX-XXXXX/NCA, these tickets are part of a VIP package. The disclaimer specifically states that all sales are final. Here is the disclaimer:
  
  Purchasers will receive an email from Warner Music Group approximately 3-5 days before the show date with instructions regarding the fulfillment of the package items and additional details regarding day of show information. All VIP packages are NON-TRANSFERABLE; NO WILL CALL NAME CHANGES WILL BE PERMITTED UNDER ANY CIRCUMSTANCES. VIP package purchasers may be required to arrive at least 2-3 hours before show time. All pre-show programs and times may vary date-to-date and are subject to modification at any time for any reason. At Warner Music Group's discretion, VIP package merchandise will either be shipped directly to the address provided at purchase (alternate shipping addresses are not permitted) or available for pick-up the night of the show. If shipped, delivery of such merchandise may occur after the event date. Merchandise is not needed for entry to the show. By purchasing a VIP package, you will not gain or be authorized access into any venue specific VIP or backstage areas. No parental escorts without their own package purchased will be permitted. Purchasers also agree to receive artist-related email updates and marketing messages from Warner Music Group and the artist's record label, which shall be governed by Warner Music Group's privacy policy located at http://www.wmg.com/privacy/wmg. If you have any questions regarding your ticket purchase, email us at ***********@ticketmaster.com. This offer is not valid if this ticket was purchased via Fan to Fan Resale.
  
  Thanks,
  Allicia
  Ticketmaster ******** Escalations Team

• Review fromSuzanne H

  Date: 08/20/2022

  1 star

  Suzanne H

  Date: 08/20/2022

  I have a season lawn pass. Last night, my son wanted to attend the Jason Aldean concert with me. He has scoliosis so I rented two lawn chairs and bought him a ticket. We arrived early during the first opening act (there were two) and we were told that all the chairs were sold out. I asked to get a refund and was told I needed to contact Ticketmaster.
  
  My son's back was so uncomfortable that we had to leave after just one song of Jason Aldean's performance. It was so disappointing.
  
  To make it worse, I have contacted "Customer Service" and was told that I cannot receive a refund because the event has passed. Such a scam! I actually want my son's ticket refunded, too. I never would have purchased his ticket if I was not able to reserve chairs, as well. He has a medical condition that requires back *******. I have been in contact with three different customer service agents and they all said they are unable to refund my purchase. I called the Dos Equis venue and I have not received a return call.
  
  This is such a scam! They clearly oversold the number of chairs available and won't offer a refund because of their mistake. What a horrible experience!

  Ticketmaster Corp

  Date: 08/22/2022

  Hello,
  
  I processed a refund for orders X-XXXXX/DAL and XX-XXXXX/DAL. You should see $94.11 back on your card in 3-5 business days.
  
  Thanks,
  Allicia
  ******** Escalations Team

• Review fromMirabella T

  Date: 08/20/2022

  1 star

  Mirabella T

  Date: 08/20/2022

  I had To sell my tickets back due to a illness in the family. I just keep getting emails 3 to 5 days, can't get a human, it's a nightmare with all the Ticketmaster scam phone numbers I just want my money back and cannot figure out how to get it will never deal with them again it should not be this hard

  Ticketmaster Corp

  Date: 08/22/2022

  Hello,
  
  In regards to posting ID PXXXX-XXX, you have not received the funds as there is a tax hold on the payment. Please fill out the 1099k that was sent to you. Once that is verified you should see payment in 3-5 business days. (It can take 3-5 days for IRS to verify the 1099K)
  
  Thanks,
  Allicia
  Ticketmaster Escalations Team

  Mirabella T

  Date: 08/22/2022

  I didn't get a 1099 form and thought you didn't need it if it's under 600.00

• Review fromRaven W

  Date: 08/18/2022

  1 star

  Raven W

  Date: 08/18/2022

  False advertisement for performers listed. The music was also falsely advertised, it was supposed to be trombone shorty and friends... not mostly Tang and the Bangers and one short performance from the headliners as well as big freedia. None of the music was traditional New Orleans brass music. I had to leave the venue a little early due to the sheer disappointment. I want my money back for falsely advertising something that never happened! Give me my money, full refund! Next time be ho eat about who will perform and how long.

  Ticketmaster Corp

  Date: 08/21/2022

  Hello,
  
  We're sorry for the frustration and inconvenience you have experienced. We will reach out to you directly to try and assist.
  
  Sincerely,
  Meredith
  ******** *******

• Review fromRimas S

  Date: 08/15/2022

  1 star

  Rimas S

  Date: 08/15/2022

  bought tix for deceberists on 8-16. also bought insurance. can't make show. allianz ins. cant find policy even though they cashed my payment! ticketmaster acting clueless! never again!!!! ticketmaster are thieves!!!

  Ticketmaster Corp

  Date: 08/21/2022

  Hello,
  
  We're sorry for the frustration and inconvenience. We will reach out to you directly to try and assist.
  
  Sincerely,
  Meredith
  ******** *******

• Review fromAlex F

  Date: 08/15/2022

  1 star

  Alex F

  Date: 08/15/2022

  Still haven't been paid been 13 days since my lady Gaga tickets sold and no payout.....

  Ticketmaster Corp

  Date: 08/18/2022

  Hi,
  
  This payment was successful on 8/16/22
  
  Thanks,
  Dain
  Consumer Support

  Alex F

  Date: 08/19/2022

  I can confirm that. Payment came day after this review. Please delete orginal comment by me thanks

• Review fromNegin S

  Date: 08/15/2022

  1 star

  Negin S

  Date: 08/15/2022

  On 6/2 I purchased 2 tickets from Ticketmaster for the 6/4 Coldplay concert. At the time of my purchased, I was given to option to buy insurance with Allianz through Ticketmaster's website. I clicked to purchase Allianz insurance and completed the transaction. The pop up showed that my transactions were completed for both the ticket AND Allianz insurance. On 6/3 my sister and I woke up with a sore throat and fevers of 102. We both had gotten covid/strep from the 6/1 show. I tried in every way to contact Ticketmaster, but there was no way to contact them. I then contacted Allianz since I was under the impression that I purchased insurance for my tickets with. They informed me that I did not have insurance with them or that it had not processed and to wait 24 hours and try to call again. I waited 24 hours and called again and they still were rejecting the fact that I purchased ticket insurance with them THROUGH Ticketmaster. I called my bank to resolve this issue and they ended up Disputing the charge. The dispute was rejected by Ticketmaster because they assumed they did nothing wrong. TO THIS DAY, WHEN I PULL UP MY TICKETS IT SAYS I PURCHASED TICKET INSURANCE AND I WAS NEVER BILLED. Was I supposed to buy ticket insurance 50 times to make sure that it goes through? Why is ticketmaster not sending my request to confirm the fact that I got ticket insurance to Allianz?? Why did they reject my dispute even though I have videos and screenshots of the fact that I got ticket insurance??? Why is Ticketmaster scamming people of money?? I paid $317 of MY hardworking and hard earned money to tickemaster, resting assured that I could get a refund in case of an emergency. WHY IS THERE NO ONE TO TALK TO OR CALL?? WHY HASNT TICKETMASTER EMAILED ME BACK?? WHY IS THIS HAPPENING????? WHY IS IT SHOWING THAT I PURCHASES TICKET INSURANCE IF YOU SAY I DIDNT?? WHY WAS ALLIANZ NEVER INFORMED OF MY INSURANCE PURCHASE?? WHY IS TICKETMASTER SCAMMING PEOPLE??

  Ticketmaster Corp

  Date: 08/18/2022

  Hi,
  
  I am sorry about your experience. During selection of ticket insurance, it is made known that the insurance is underwritten and billed by Allianz. That means a separate charge.
  
  We rejected the chargeback you filed regarding the Ticketmaster charges not the Insurance charge that you acknowledged was not billed. Only you are responsible in ensuring that you are billed for the insurance. I am sorry you were unable to attend.
  
  Dain
  ******** *******