Reviews

This profile includes reviews for Ticketmaster Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ticketmaster Corp

  9348 Civic Center Dr Beverly Hills, CA 90210-3624

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  Ticketmaster

  201 W Baltimore St Baltimore, MD 21201-2501

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  Ticketmaster Corp

  1054 James St Syracuse, NY 13203

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  Ticketmaster

  220 W 42nd St New York, NY 10036-7200

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  Ticket Master

  106 Isabella St Four Northshore Center Pittsburgh, PA 15212-5804

Review Details

• Review fromHarvey A

  Date: 08/09/2022

  1 star

  Harvey A

  Date: 08/09/2022

  zero stars. horrible customer service. all they do is blame it on you and say that all sales are final and no refunds. we purchased three tickets for almost $500 and were given a day that they would be uploaded to the app. why they just cant be emailed and/or printed I have no idea. we realized there was a typo in the email so we did everything we could to try and contact them so we could fix it and not miss out. after hard searching and a ridiculous amount of searching just to get a hold of Ticketmaster, we finally got in touch. we fixed the email typo and they said it was no biggie since its all on the app. well after not receiving them in the app we reached out again and was given a specific date. never received them. called again and they said give it two more days. never received them. after doing this a few more times they said we may not receive the tickets until the day before the concert or even the day of. we cant risk that. we live in SoCal and the concert ids in San Francisco area. there is no guarantee we will even receive the tickets. all they said was that all sales are final and that it was our fault for messing up the email, even though they said it was no biggie. all sales are final? what sale? the only thing that has been done is Ticketmaster took money from the account that same day we bought tickets. yet we haven't received our tickets yet? in an app that is supposed to be fast and easy. we bought the tickets 6/19/2022 and it is now 8/9/2022 and no tickets and no refund. we want our money back. they have ruined this experience for us. you're supposed to receive your purchase no more than 30 days after purchase and they still say no refunds and all sales final. they are thieves and need to go out of business.

  Ticketmaster Corp

  Date: 08/09/2022

  I'll reach out to you directly & resolve. -TH

  Ticketmaster Corp

  Date: 08/14/2022

  I'll reach out to you directly & resolve. -TH
  

• Review fromJodi A

  Date: 08/08/2022

  1 star

  Jodi A

  Date: 08/08/2022

  Ticketmaster is horrible. I paid over $30 in fees for one $59.50 ELECTRONIC ticket and couldn't even get help with my order. There's no customer service phone number to talk to anyone and the chat never responds. Well I shouldn't say never. It took more than 30+ hours before someone decided to respond. By the time they did respond it was too late to do what I needed to be done. I also think its stupid that I am not able to buy one seat if there are only 2 seats left together. What if I'm trying to purchase the seat that's next to my friends, as was the case this time? I just want to know what the **** these additional charges go towards because it's sure not customer service reps. This company is a rip off! Who charges that much in fees for a ticket that delivered via email? I WILL NEVER buy another ticket from Ticket Master again. If there is a show or concert I want to see I will waste the gas driving to the venue to purchase my ticket before I give another dime to this company. If I could give them 0 stars I would.

  Ticketmaster Corp

  Date: 08/09/2022

  I'll reach out to you directly & resolve. -TH

• Review fromShari S

  Date: 08/08/2022

  1 star

  Shari S

  Date: 08/08/2022

  I would give 0 stars if I could, I am extremely frustrated and upset with my transaction with Ticketmaster and subsequent Fan ******* occurring 8/5/22. I made a mistake while checking out and accidentally purchased the wrong seat numbers. I asked for assistance from the on-line chat, in fixing the error to correct the seats and was charged the $10 per ticket "exchange" fee. I made an honest mistake while checking out and immediately tried to correct it, and then was charged an additional $20. I then emailed Ticketmaster and received a reply today stating that even when a customer makes a mistake it is their policy to charge the "exchange" fee. If you make a mistake, you should be able to correct it without being charged. (The seats were all the same price.)

  Ticketmaster Corp

  Date: 08/09/2022

  Hi Ms. ********
  
  We truly apologize for the trouble. We have refunded $20.00 to the card you used when making the purchase. Please allow 3-5 business days to see the refund to the card used for purchase. Have a great day! -LaShawna

• Review fromKathleen H

  Date: 08/05/2022

  1 star

  Kathleen H

  Date: 08/05/2022

  I am so upset and worried. I sold my tickets for a Santana Concert in California in June, 2022....I was supposed to receive by funds in the amount of $800 within in ten days. I have followed all the instructions and cannot get anyone to clarify what I might still need to do. This is outrageous. I bought those tickets as the last concert I might see as I am a senior...and I am a widow! I need my money. I cannot get any response, of course, you cannot speak to anyone...just email after email. I don't know what to do, I need advice and help.
  I dont know what else to do. Please help and advise.

  Ticketmaster Corp

  Date: 08/07/2022

  I'll reach out to you directly & resolve. -TH

• Review fromJessica T

  Date: 08/05/2022

  1 star

  Jessica T

  Date: 08/05/2022

  Ticket master screws people out of money. They have had two of my orders on hold for months, despite taking my money. The concerts in question are days away, and they have been unable to explain why or release the tickets that I paid for. They have done nothing in any capacity to give me the tickets that I ALREADY PURCHASED. Their customer service is a joke. Spare yourself, and don't risk buying anything through these crooks.

  Ticketmaster Corp

  Date: 08/07/2022

  I'll reach out to you directly & resolve. -TH

• Review fromChiho P

  Date: 08/02/2022

  1 star

  Chiho P

  Date: 08/02/2022

  I am furious because of the unfair experience I had today via Ticketmaster website. I feel that the company is making it too easy for non-fans who know ways to purchase these tickets face value and resell for profit. And as a result fans who actually and desperately want to go see the concert suffer. I tried to purchase two tickets to an upcoming K-pop group's concert in NYC, for my daughter and her friend. The tickets were sold out in less than 30 minutes after they went on sale for public. Then, right away, hundreds of tickets became available for resale price. The price started out from the double the face value to 5, 6, and 7 times as much. Reselling these tickets may not be illegal, but it is unethical and disgusting. I hope there is a way that Ticketmaster can monitor purchases and resale more closely especially when the concert is for younger audience. The younger fans are volunable and more desperate to go see their favorite artists. Here's the time line to show you how quickly this happened. The announced start time of the ticket sales was 2 pm EST. I was placed in the "waiting room" at 1:46 pm EST and was right away placed in "Queue", where I was told that there were "2000+" people ahead of me. Around 2:20 pm EST, the number of people ahead of me stated to decrease quickly by the hundreds. At 2:25 pm EST, I was taken to a page with the seating map. But no seats were shown available even after refreshing the screen a bunch of times. I closed the browser and re-listed myself in a new Queue at 2:35 pm EST, with 1000+ people ahead of me. When I reached the page with seating chart, still no seats were available. After refreshing a bunch of times, all of the sudden hundreds of "Verified Resale" tickets became available. I saw an entire row of seats being re-sold. These seats were the second (or the 3rd) row in the center Orchestra. I don't believe that the original buyer (or buyers) of those seats purchased these tickets to go see this K-pop group...

  Ticketmaster Corp

  Date: 08/04/2022

  A set time in the smart queue is not guaranteed. Since this new process allows fans to scope out the venue and shop for the best ticket for them, there may be a longer wait than you've experienced before. Because we don't want fans to feel rushed, we'll only allow more people in when space opens up and will keep you updated on your status along the way. Tickets are always based on availability, demand, and are not guaranteed. Our apologies for any inconveniences. -TH

  Chiho P

  Date: 08/06/2022

  OK, thank you so much for response. However, how do you explain about the volume of resold tickets in such short time after the general sale and how many seats are still left unsold as of today. Not many people can afford to go to this concert now that the lowest resale ticket begins at 300+ dollars at the last rows in the Mezzanine area? It seems to be that many of real fans missed out the opportunity to buy tickets at the lawful price. Are you making any effort to monitor how many tickets are sold to be resold right away? Should there be a restriction that tickets that were purchased by presale cannot be reslold? I understand that you cannot prevent anyone from reselling those tickets with other ticket reselling competitors. But you are the only one selling the original tickets. So, you must come up with some plans to prevent this unethical trend.

• Review fromDanielle F

  Date: 08/02/2022

  1 star

  Danielle F

  Date: 08/02/2022

  I purchased tickets before the pandemic. They rescheduled the show and day three times. Would not let me switch my ticket date, refund my money or allow me to sell. They literally steal money from people even after a global pandemic.

  Ticketmaster Corp

  Date: 08/08/2022

  Hello,
  
  We're sorry for the frustration. We show the Event Organizer did approve an exchange for equal or greater value but there weren't any tickets remaining in the same price or greater for the date requested.
  
  Sincerely,
  Meredith
  ******** *******

• Review fromMichela B

  Date: 07/31/2022

  1 star

  Michela B

  Date: 07/31/2022

  I purchased tickets to a comedy show on June 15, 2022 and have not received anything. TicketMaster took over $400.00 from my bank account on 6/15 and has not provided any service. Multiple attempts to contact them to ask where my tickets are have produced no response and no tickets. The show is 8/8/22. Funds stolen from me as far as I know

  Ticketmaster Corp

  Date: 08/02/2022

  I'll reach out to you directly & resolve. -TH

• Review fromCraig M

  Date: 07/31/2022

  1 star

  Craig M

  Date: 07/31/2022

  Re- the concert at Fenway Park this Friday, August 5th at 4 in the afternoon: I was told the tickets would be shipped last week, and they have not been shipped yet. I need the tickets before Wednesday afternoon. This is urgent. Thank you.

  Ticketmaster Corp

  Date: 08/02/2022

  I'll reach out to you directly & resolve. -TH

• Review fromJulie H

  Date: 07/30/2022

  1 star

  Julie H

  Date: 07/30/2022

  I bought the VIP George Strait, cross my heart tickets for my parents. When they arrived, the 45$ parking pass *** worthless, the parking spot was filled! The merchandise that comes with the package never arrived or given to them at the concert. This was suppose to be a fun stress free concert and it was a stressful mess. I don't recommend using ticketmaster. I will not be using their company or refer them to anyone.

  Ticketmaster Corp

  Date: 08/02/2022

  Hello,
  
  We are sorry to hear about that experience. The parking pass *** been refunded. We will check with the vip packager if the merchandise has been mailed.
  
  https://www.ticketmaster.com/promo/9tfb7y
  
  VIP merchandise will be shipped directly to each package purchaser, some exceptions may apply. Package purchases are restricted to U.S. & Canadian addresses only. Information provided at the time of purchase (name, address, e-mail, etc.) is the same information that will be utilized for individual contact requirements as applicable. The artist, tour, promoter, ticketing company, venue or any other affiliated parties are not responsible for outdated or inaccurate information provided by the ******** at the time of purchase.
  
  Sincerely,
  Dain
  ******** *******