Event Ticket Sales
Ticketmaster CorpThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Ticketmaster Corp's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,134 Customer Reviews
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Review fromGregg T
Date: 09/27/2024
1 starGregg T
Date: 09/27/2024
My reaction mirrors those below. On 9/23, an unauthorized transfer was made of my tickets for a 9/28 event. 2 hours on hold resulted in no **************** **** A direct call to the *********** resulted in a message promising a return call w/in 48 hours. No such call. A help ticket opened in the chat function eventually resulted in the escalation of the issue to Fraud w/resolution by today. Fraud is "diligently working" and will contact you after investigation. I never heard from them, provided all the supporting information (I was never asked for it) and when I asked **************** for the names of those responsible for Data Security (since my account was breached), and Fraud Responsiveness, I was told that **************** was not authorized to provide this.The event's tomorrow. No restitution or re-issue of the tickets was made. No comparable tickets were offered. No means of addressing customer complaints was *********** wonder there's so much dissatisfaction.Ticketmaster Corp
Date: 09/30/2024
Hello,
We are sorry to hear of the bad experience regarding your tickets for the *****************
Our records indicate that your order details have been submitted for our **************** to review. They will be in touch with you as soon as they possibly can.
We apologize for the frustration and inconvenience this has caused.
Review fromDIANE B
Date: 09/27/2024
1 starMy account was part of Tickrt Master breach, someone hacked my account and the system said the tickets were already transferred to a different account. I was on the phone for hours several times the week before the concert and each person acted as if there was nothing they could do or knew what was happening. They promised a supervisor and the fraud department would contact me about the situation within ***** hours with no response at all even an entire week later. Come to find out there has been a major breach to all accounts since April of this year! Terrible business practices!Review fromAndrea R
Date: 09/27/2024
1 starAndrea R
Date: 09/27/2024
If you plan to sell your tickets through Ticketmaster plan for ridiculous fees and then lies about when your money from the sale will be deposited. You pay fees to buy the ticket originally and then your pay fees to sell it. Furthermore, the person who buys your ticket(s) then has to pay fees as well. I understand it's a business, but the amount and occurrence of fees is obsurd, but I guess when you have a monopoly type company you can charge whatever. Secondly, when the sale of your resell ticket(s) is complete the site will tell you the money will be deposited in your selected account within 5-7 days. This is the posted time frame. LIE. When it's not there in said time frame and you contact them you will be told it will be deposited in ***** days.Ticketmaster Corp
Date: 09/29/2024
Our records indicate that you have not completed the account verification process which will start you payout process of 5-7 business days. Please follow this link and finish steps 7&8 to start your payout. Additionally, if you haven't completed your 1099-K, you will need to do so.The 1099-K form can also be found in the link below.
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Thank you for the opportunity to address your concerns.Review fromTa T
Date: 09/26/2024
1 starTa T
Date: 09/26/2024
Somebody hacked my Ticketmaster Account today and stole my 2 tickets to Pink concert on October 3rd. I called, emailed, chatted, sent *** on ******* to get help about this. NO RESPONSE!!! Instead they are saying that it was escalated and someone will reach out to me in 5 business days, which is on OCTOBER 3rd!!!!! Concert date. I paid 500$ in tickets and Ticketmaster doesn't even want to handle Fraud happening right under their nose!!!! why is transferring tickets so easy ?? Scammer was able to transfer tickets to his name, without me even receiving a single email or notification !!! I only saw it once it was already transferred! it took him 2 minutes to steal my tickets!! I tried calling their Fraud departemnt and no answer. I tried again their customer service, took an hour to get someone incompetent say that wait 5 days!!! I see that scammer reselling my tickets to someone else right now!!! instead of Ticketmaster helping me to get the tickets back, you are encouraging thief to keep doing it. you should not have customer service if they aren't willing to help or resolve issues like this. It is a matter of stealing property!!!!! I need someone to reach out to me ASAP!!Ticketmaster Corp
Date: 09/27/2024
Hello,
We are sorry to hear of the bad experience regarding your tickets for P!nk.
Our records indicate that your order details have been sent to our ***************** who will investigate and contact you directly to assist with your order.
If you receive a call from **************, please answer it as it will be the **************** calling.
Review fromJames B
Date: 09/24/2024
1 starBought tickets to Heart/Cheap Trick in April show got moved to March next year minus Cheap Trick the band I bought tickets for. ** says won't give money back unless event canceled even though Cheap Trick, group I I paid to see canceled, Plus, can't even go to see remaining band if I wanted to as show got moved to a work night. At this point I am out the money.Review fromKeely V
Date: 09/21/2024
1 starKeely V
Date: 09/21/2024
If I could give a negative score I would! No resolution to stolen tickets! Have spent 6 hours trying to get an answer throughout the week!!! Im mad I have to give 1 star as it implies they are not completely fraudulentTicketmaster Corp
Date: 09/24/2024
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
I reviewed your account and after all research was completed located order 2-42200/DET. Since you did not purchase your ticket(s) directly from Ticketmaster but instead accepted them via ticket transfer, we cannot assist.
To help identify who you purchased your tickets from, we suggest looking at your bank statement for the credit card charge and contacting the seller directly, as they would have your funds.Review fromJohn H
Date: 09/21/2024
1 starJohn H
Date: 09/21/2024
Ticketmaster is the worst company possible why are they aloud to do business in the *** ??? Purchased four tickets didnt use 2- so I sold them a week before the concert they sold. Its now been over three weeks and they cant seem to put the money into my account. They keep doing things and keep telling me to do it over again and over ********* call them and are on hold for 30 minutes to an hour . Its very frustrating and I will never deal with Ticketmaster again if everybody is smart, they wouldnt either. Still almost a month and they say after a 45 minute wait on the phone that they will send out more small deposits to verify my account. Terrible company please save your self buy tickets from anywhere but Ticket master !!!Ticketmaster Corp
Date: 09/22/2024
Our records indicate that you have not verified the 2 micro deposits that were made into your bank account in your listing profile. Please follow this link for a step by ******************* on how to complete this process. Once the verification process is complete, you will receive your payout in 5-7 business days
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Thank you for your patience and understanding!Review fromFrancene K
Date: 09/20/2024
1 starFrancene K
Date: 09/20/2024
Ticketmaster sold me 2 tickets to the Pink concert 9/11/24 in ************, *************. The total price was apx ******. I was unable to go and sold these tix on the site thru ticketmaster. I was to receive apx ****** for both tix! This is theft gouging me for the first price. Today I recd a notice from TM stating they made 2 small deposits into my cking account with directions on how to get reimbursed. I tried for 20 mins to know avail. I called and was on hold for another 20 mins. The operator said she couldnt put in her computer. That I needed a laptop or computer. I stated Im not going back to the library to do this. After more of her i asked to speak to a supervisor. Finally she put thru the escalation. I told her at 2:20 pm that I was available till 5 pm mtn standard time.Ticketmaster Corp
Date: 09/21/2024
Hello,
Thank you for bringing your concerns to our attention.
There are 2 ways to sell your tickets, setting your own price and selling your tickets now. One or both options may not be available for each event, as the Event Organizers set the rules for resale.
With Set Your Own Price - you are listing your tickets at the price you choose and it is posted on the ** site and you will have to wait until someone decides to purchase your tickets.
Sell Your Tickets Now - if someone has made an offer your tickets, you'll be able to see this offer and choose to sell your tickets today.To receive your payout, you will need to verify your deposits. This can be done via a desktop or mobile browser via Ticketmaster.com and not the app. Once complete, your payout will be processed in 5-7 business days.
Review fromTheresa C
Date: 09/19/2024
1 starTheresa C
Date: 09/19/2024
Worst customer service ever. Spent 40 minutes on the phone and my issue was never resolved. Bought add-on parking for an event but never received a confirmation email and getting error message when trying to access the pass on the ParkWhiz website. Asked Ticketmaster to help and they pointed me to ParkWhiz, however I bought the tickets from them. I asked if they would refund my $20 then so I could buy the parking direct from ******** and they refused. Lost a customer over $20, I will find someplace else to source tickets moving forward.Ticketmaster Corp
Date: 09/20/2024
Hello,
We are sorry to hear of the issue you encountered with the link for your parking pass.
Our records indicate that a refund was issued this morning for the parking. You can expect to see a refund of $20.00 back on your original method of payment within 3-7 business days.
Review fromClaire H
Date: 09/19/2024
1 starClaire H
Date: 09/19/2024
After reaching out to ticketmaster regarding wanting to change seats for an event, they received my request via a chat bot and said they would be back to me within 4 hours. After that they said they were backed up and would not be getting back to me for another 8 hours. 48 hours later and multiple messages from me to the chat they FINALLY respond and say they will charge a fee to change the tickets. I asked them to waive the fee ($30 fee, minimal) since they said they would get back to me within 8 hours and it took them over 48 hours to respond to my original request. They declined my request stating they couldn't waive a $30 fee which for a multi billion dollar corporation I find ludicrous considering their horrendous customer service. Will do anything to not purchase through them again - disgraceful.Ticketmaster Corp
Date: 09/20/2024
Hello,
Ticketmaster is contracted to sell tickets on behalf of the event organizers, so we must go by their exchange policy. For more information regarding exchanges, please see the link below:
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