We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Event Ticket Sales

Ticketmaster Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Reviews

This profile includes reviews for Ticketmaster Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ticketmaster Corp has 64 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.04

    Average of 1,134 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Julie B.

      Date: 02/09/2023

      If I could give 0 stars I would. Absolutely criminal business practice and the customer service is awful. You cannot speak to a person. They completely contradict themselves in their responses to your inquiries and can never fix the problem that they created! The solution they finally gave me after a run around was to sell my tickets on a different website (no resell option through them) and buy new ones through Ticketmaster if I needed to. Congress please do something about this monopoly!!!

    • Judith H

      Date: 02/09/2023

      Ticketmaster is a rip off. Actual venue was selling concert tickets for $45-$95. Ticketmaster was selling them for $230.00.

    • Amanda C

      Date: 02/09/2023

      Ticketmaster really is p*ssing me off today. They don't have anyone to even talk to! They emailed me literally 18hrs prior to tickets going on sale today that the membership I PAID for, so I could get my ticket 3 days before anyone else can get them, that they couldn't verify my membership number!? Are you f*cking kidding me!? Their email response time is 'within' 24hrs. Well, it's been more then that at this point. Couldn't get my tickets and now they are almost sold out. I can't even get them tomorrow because they can't verify my ticketmaster member Pre-sale information either, even though I've used it plenty of times this year and last year. I'm FURIOUS! I tried their live chat and, of course, they tell me they will have to contact me via email. How can you not have anyone working there to answer a f*cking phone call!?

    • Trent D

      Date: 02/06/2023

      Incompetent and unfair customer service. Purchased incorrect tickets and immediately contacted customer support to reconcile and be refunded so I could purchase the correct tickets. Was denied before the sale even reached my credit card. They are also not allowing resale for the event when the tickets I purchased were already resale. Tried to give this website a chance to find an alternative way to get tickets. Will never use it again.

    • Brenda D.

      Date: 02/05/2023

      Poor business practices. Concert canceled 16 months ago. Ticketmaster refuses to refund or transfer.

    • Robert P

      Date: 02/04/2023

      ZERO STARS
      Ticketmaster website has not allowed me into My Tickets / My Orders for over a week now as I keep getting an error message. I've also tried accessing through Livenation BUT I am redirected to Ticketmaster My Tickets / My Orders and keep getting the same error. AND to contact Ticketmaster (phone number, e-mail, chat.... there is nothing on the website) You MUST access the specific order within My Tickets / My Orders. No way to contact Ticketmaster without using the app!!!!!!!!! Absolutely Awful.
      Break Up Ticketmaster and Livenation. SICK of these constant issues! the DOJ should have NEVER allowed that merger!!

    • Jon D

      Date: 02/04/2023

      This company should be shutdown. Worst customer service I have ever dealt with, not getting any real person to help resolve the issues they created. Asked for supervisor or manager and was basically ignored. Probably won’t get my tickets after reading hundreds of the same reviews. If I could get zero stars I would. BOYCOT Ticketmaster they are a POS

    • Amanda M

      Date: 02/03/2023

      We have been unable to book to Nickelback(in Calgary) due to the fact that we don't have an AMEX card ?!!
      We then tried to look for a contact # or the virtual assistant any information as to why AMEX is the only credit card excepted for this event and found the information is EXTREMELY hard to find. After all this for a concert it makes me leery on booking any tickets through ticket master ever again. I think that consumers should be to contact the merchant with no problem.
      That is terrible customer service and again I shouldn't have to have specific credit to buy concert tickets.

    • Eric D

      Date: 02/02/2023

      I purchased six tickets to attend an Ottawa Senators game on December 23, 2022 and my friend purchased another eight tickets in the same row. The game was rescheduled due to weather to a date in February 2023. Accordingly, I received an email from Ticketmaster stating that I had to request a refund by January 21, 2023 in order for my tickets to be refunded, and the email stated that I could reply to the email or in the chat. I requested a refund by email twice and then again in the chat function prior to January 21, 2023. I never received any response or refund. I kept following-up and then once the January 21, 2023 date lapsed, I conveniently receive my first response informing me that refunds are no longer available for the tickets. However, my friend who purchased the exact same tickets received a full refund. Consistent with the reviews on reddit, google , the BBB, and the facts outlined in the on-going litigation by the US Department of Justice, this is a company that behaves in flagrant bad faith at every opportunity but unfortunately has a near monopoly and therefore has no reason to change its behaviour. I will be forced to commence litigation against this company to recover these funds, which is ridiculous. Note you cannot ever get a person on the phone to discuss any of this. Wherever possible avoid using Ticketmaster, although perhaps the most frustrating part of this is that I know I will likely need to use this company again despite consistently having the same issues. Horrible company with terrible ethics. Wish I could give zero stars.

    • Christopher C

      Date: 02/01/2023

      I hate what you stand for. How you capitalize via mass buyout of tickets and resell with fees and markup prices. We lose as a result of your opportunistic business model. You do NOT provide a valuable service; you instead eliminate other purchasing options and make yourself indispensable by way of ticket monopoly. I wish you didn't exist.

    Ticketmaster Corp is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.