Reviews
This profile includes reviews for Integrity Admin Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 162 Customer Reviews
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Review fromSilverio M.
Date: 11/10/2023
5 starsThe service great. Very professional. The agent helped me out and I am satisfied.Review fromReyna G.
Date: 11/09/2023
5 starsReyna G.
Date: 11/09/2023
Our pride and joy comes from helping customers with an emphasis on customer service . I have been a proud ********************** employee since 2016 its been a pleasure growing with this company throughout the years. Integrity is reliable , honest and very helpful . I recommend Integrity for anyone who is looking for a great Home Warranty , As a woman myself it can be very stressful to locate a technician for any repairs or services , its very heart warming to help customers during difficult times.
Integrity Admin Group
Date: 11/16/2023
Thank you so much for taking the time to leave such a positive review! We truly appreciate your kind words and feedback! Your dedication and contributions to our organization are highly valued, and we are committed to ensuring that you continue to have a rewarding career with us. If you have any further suggestions or feedback on how we can make your experience even better, please don't hesitate to reach out to us. Your input is instrumental in helping us improve and grow as a company!Review fromTammy G
Date: 11/09/2023
5 starsTammy G
Date: 11/09/2023
Great Company! *************************** took my call as an escalation and jumped right in to get me taken care of. Helped me out a ton. Thanks!!Integrity Admin Group
Date: 11/10/2023
It was a pleasure to assist you!Review fromJeff P
Date: 11/07/2023
5 starsJeff P
Date: 11/07/2023
Great company! Easy to work with! Paid for my A/C this summertime 3k.. I only paid 75 dollars.. Easy process couldn't ask for more!Integrity Admin Group
Date: 11/22/2023
Thank you ****! We are happy to assist you in'staying cool' ! ; )Review fromArturo G
Date: 11/03/2023
5 starsArturo G
Date: 11/03/2023
Had an amazing experience with ***************************** , she made the interaction very easy and quick , she took of me quickly and precise, definitely hope to have more interactions with this company of this is what the customer service looks like.Integrity Admin Group
Date: 11/09/2023
It was a pleasure working with you ******!Review fromCheryl S
Date: 10/26/2023
1 starCheryl S
Date: 10/26/2023
I canceled my service with their home warranty department, frankly because I found another company that provided the same, if not more services, for less. Each time I called to see if their plan covered something I would be told it was not a covered service. So when I found another company that was less expensive that indicated the items in question would have been covered, I switched services. I called six days into the month and canceled, but the person who took my cancelation kept trying to get me to keep the service. I get that, but he would not take "no" for an answer until I finally got frustrated with him and respectfully told him so and asked for him to just cancel the service. He then became rude canceled the service and hung up. This was six days into the month, however, that month's payment had already been deducted from my account. When I realized my account had not been credited for the extra payment I called and inquired, I was informed that because I did not ask for a refund and I canceled after the funds had been deducted I was not *********** a refund. I was told that I could not even get a prorated amount either. Basically, this company kept 25 days of payment because I did not specifically say I wanted my unused money back. I am not proud to say it, but after hearing that, I was the one who became rude and over-talked the person. Sometimes there is only so much poor customer service one can talk. If I could I would give them a 0.Integrity Admin Group
Date: 11/09/2023
I appreciate you taking the time to share your experience, and I want to sincerely apologize for the frustration and inconvenience you've faced with our home warranty department. I'm sorry to hear that our service did not meet your expectations, and I completely understand your decision to switch to another company that better suits your needs.I want to clarify that Integrity Administration group does not handle cancellations or refunds directly as we are strictly an administrator that covers repairs and claims on homes. However, your feedback is important to us, and we will certainly take it into consideration for improvement.I'm truly sorry for any inconvenience caused by the cancellation process and the misunderstanding about the refund. I understand that it can be frustrating when communication falls short, and I'm sorry for any frustration caused by the interaction with our representative.While I can't change the past, I want to assure you that we value your feedback, and we'll use it to address areas that need improvement. If there's anything I can do to make it right or if you decide to give us another chance in the future, please don't hesitate to reach out. We aim to provide better experiences for our customers, and your input is valuable in helping us achieve that goal.Thank you for bringing this to our attention, and I wish you the best with your new home warranty service as we highly believe in the value of the service.Review fromChristie P
Date: 10/16/2023
1 starChristie P
Date: 10/16/2023
Very disappointed. Seems like a scam. I would never recommend this company to anyone.Integrity Admin Group
Date: 11/09/2023
We genuinely value our customers, and your experience matters to us. We would be happy to have the chance to make things right. Could you please share more details about what went wrong? We're here to assist you and address any concerns you may have. Thank you!Integrity Admin Group
Date: 11/09/2023
We genuinely value our customers, and your experience matters to us. We would be happy to have the chance to make things right. Could you please share more details about what went wrong? We're here to assist you and address any concerns you may have. Thank you!Review fromKatelyn P
Date: 10/16/2023
1 starKatelyn P
Date: 10/16/2023
You pay a ton of money to start up coverage with these guys and have to pay huge payments yet they will not cover you or help at all during the refundable period so when they do start coverage its too late to get a refund but you wont know if it will work for you. My heater went ou in **** go in fall and they just said tough luck. This is definitely a scam and should be avoided. They also dont work well with contractors. My father has worked with them in the past and they dont cover basic issues they claim they do.Integrity Admin Group
Date: 11/09/2023
First and foremost, I want to extend a sincere apology for any inconvenience or frustration you may have experienced.I understand that the initial stages of coverage can be perplexing, and I want to assure you that we are committed to providing clarity and support throughout this process. I want to emphasize that we are not a scam, and your satisfaction is of utmost importance to us.To address your specific concern about the grace ****** before the policy takes effect, I'd like to remind you that there is a 30-day grace ****** precisely to prevent submitting claims on pre-existing conditions. This ****** allows you to thoroughly review your plan and policy documents, ensuring that you are aware of the covered and non-covered components.In September alone, we paid out over $300,000 in claims, underscoring our commitment to supporting our clients when they need it most. We work with a network of licensed and insured providers nationwide to ensure that you receive quality service.I am genuinely sorry to hear about the issue with your heater, and I understand how inconvenient that must have been for you. While I can't change the past, I want to assure you that we are continually working to improve our services. Your feedback is invaluable, and I appreciate you bringing this to our attention.I would strongly encourage you to review your plan and policy documents carefully. If you have any additional questions or concerns, please don't hesitate to reach out. Our team is here to assist you, and we want to ensure that you have a positive experience with our services.Thank you for taking the time to share your feedback with us. We appreciate your trust in us, and we are committed to addressing your concerns promptly.Review fromRusti B
Date: 09/10/2023
1 starRusti B
Date: 09/10/2023
My A/C has gone out. I have called and filed a claim numerous times today, with no response from service. It is only 100+ degrees outside. I would call this an emergency. I would not recommend this company to anyone.Integrity Admin Group
Date: 11/09/2023
I'm truly sorry to hear about the trouble you're facing with your A/C, especially in this scorching heat. I understand the urgency, and I sincerely apologize for the inconvenience you've experienced while trying to file a claim. I assure you that addressing home claims promptly is our top priority.I completely understand your frustration, and I want to assure you that we are actively working on resolving the issue. Your comfort is of utmost importance to us. Please accept our apologies for any delays in our response. If you have any further concerns or need immediate assistance, please don't hesitate to reach out to us directly. We're here to help and committed to making things right for you. Thank you for your patience and understanding.Review fromShyane J
Date: 09/06/2023
1 starShyane J
Date: 09/06/2023
Poor communication service Poor place to get a warranty through they all work together they dont wanna pay for my transmission service saying I didnt keep up with my maintenance on my car and they lien I have proof than ***** in claims told me on 9/5/23 that if I can show proof of any maintenance on m car that my claim should go through now that I called back today they have a different story so Ive reached out to a lawyer and calling the better business bureau and at that I pay the highest paying plan they are ******** and all the reps are bsIntegrity Admin Group
Date: 11/09/2023
We sincerely apologize for any frustration and inconvenience you've experienced in relation to your transmission claim. We want to address the miscommunication and any confusion that *** have arisen during your interactions with our claims team. We are truly sorry for any inconvenience this has caused. We want to assure you that we take your concerns seriously and are committed to addressing them.Regarding the maintenance requirements for warranty claims, it is a standard practice in the industry to require proof of regular maintenance to validate warranty coverage. I appreciate your diligence in providing proof of maintenance for your car. However, it seems there *** have been a misunderstanding or miscommunication during your recent conversation with our claims representative, *****.I understand the frustration this situation has caused, and we are committed to ensuring that we address and resolve this issue and make our policies as clear and concise as possible. Thank you.
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