Complaints

This profile includes complaints for Experian's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Experian

  475 Anton Blvd Costa Mesa, CA 92626

• 

  Experian

  PO Box 14108 Orange, CA 92863

• 

  Experian (Telecom Self-Reported)

  PO Box 4500 Allen, TX 75013

• 

  Experian

  19125 North Creek Pkwy Ste 203 Bothell, WA 98011-8000

• 

  Experian

  800 N Magnolia Ave #200 Orlando, FL 32803

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently viewed a copy of my credit report and I was shocked to find I had been a victim of identity theft. I do not recognize these accounts. Please remove them from my credit report. They are hurting my ability to obtain credit.ACCOUNTS ARE:*********************** Account # ********* Midland ********************** Management Account # *********

  Customer Answer

  Date: 06/28/2025

  I recently viewed my credit report and discovered that there are fraudulent accounts on my report. Please remove these fraudulent accounts from my report. They are prohibiting me from obtaining credit.

   

  I authorize the submission of this complaint and request assistance from BBB.

  Business Response

  Date: 07/04/2025

  Dear Better Business Bureau:
  
  Our office recently received your correspondence of regarding the above-mentioned consumers personal credit report.
  
  Our records indicate that the disputed :*********************** Account # ********* Midland ********************** Management Account #do not appear on the consumers current Experian credit report.  We have mailed a current Experian credit report directly to the consumer for review.
  
  Experian strives to achieve a high level of customer service for all the consumers they assist.  Let me assure you that Experian takes its commitment to efficient, expeditious service seriously.  Thank you for allowing me to assist you.  Please contact our office if you have any questions.
  
  Sincerely,
  
  Senior Regulatory Affairs Associate
  Experian Consumer Affairs

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please remove hard inquiries. I do not know where these came from. Portfolio recovery 05-25-2025 Bull city financial solu 06-18-2025

  Customer Answer

  Date: 06/28/2025

  Yes, I filed this complaint. 

  Business Response

  Date: 07/04/2025

  Dear Better Business Bureau:
  
  Our office recently received your correspondence of regarding the above-mentioned consumers personal credit report.
  
  Our records indicate that the disputed Bull city X** does not appear on the consumers current Experian credit report.  We have mailed a current Experian credit report directly to the consumer for review.
  
  We are currently investigating the additional disputed account ********************** with which the consumer disagrees. Upon completion of this process, we will provide the results of our investigation directly to the consumer.
  
  Experian strives to achieve a high level of customer service for all the consumers they assist.  Let me assure you that Experian takes its commitment to efficient, expeditious service seriously.  Thank you for allowing me to assist you.  Please contact our office if you have any questions.
  
  Sincerely,
  Senior Regulatory Affairs Associate
  Experian Consumer Affairs

• Initial Complaint

  Date:06/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Some issues with my credit report, ****** remove all negative items from my credit report.

  Customer Answer

  Date: 06/27/2025

  Remove this negative info from my credit

  Business Response

  Date: 07/03/2025

  Dear Better Business Bureau:
  
  Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.
  
  We are currently reinvestigating the information with which the consumer disagrees.  Upon completion of this process, we will provide the results of our investigation directly to the consumer. 
  
  For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. *************************
  
  For information related to fraud,please visit our website at: ******************************************************.
  
  Experian strives to achieve a high level of customer service for all the consumers they assist.  Let me assure you that Experian takes its commitment to efficient, expeditious service seriously.  Thank you for allowing me to assist you. 
  
  Sincerely,
  
  Experian Consumer Affairs
  Senior Regulatory Affairs Associate

• Initial Complaint

  Date:06/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please remove hard inquiries I do not know where this came from Discoverc 02.25.2024 Macys/CBNA 06.15.2024 WFBNA Card 04.04.2024 AMEX 10.04.2024 WFBNA card 05.29.2024 SYNCB/TJX ** 10.06.2024

  Customer Answer

  Date: 06/30/2025

  Yes I authorized this complaint 

  Business Response

  Date: 07/03/2025

  Our office recently received your correspondence regarding the above-mentioned consumers complaint.
  
  By federal law, a consumers personal credit report must list all organizations that have requested their credit history.  In accordance with the Fair Credit Reporting Act (FCRA), entities who have certified to Experian that they have a permissible purpose may inquire about credit information. For example,organizations that have granted credit or with whom Ms. ******* has applied for credit, or entities collecting on transactions that were initiated, or, on judgments rendered against a consumer, are permitted to make inquiries on their credit report. Requests for consumers credit history remain on their personal credit report for at least two years.
  
  Experian strives to achieve a high level of customer service for all the consumers they assist.  Let me assure you that Experian takes its commitment to efficient, expeditious service seriously.  Thank you for allowing me to assist you.  Please contact our office if you have any questions.

  Customer Answer

  Date: 07/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *******
  
   
  

• Initial Complaint

  Date:06/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently reviewed my credit report and noticed an account that was not reporting accurately, i had 3 late payments on an account that i was in fact paid on time. The consumer reporting agencies need to report all information with complete accuracy. this account has not been late on payments i've attached a copy of my report to this complaint on the following dates (insert date Always add month and year) I'm now requesting you investigate this account and update these payments to paid on time immediately. Thank you for your understanding and prompt Dates 01/2021 , 05/2021 and 07/2021 Mariner finance ******xxxxxx

  Customer Answer

  Date: 06/28/2025

  Yes I authorize this complaint 

  Customer Answer

  Date: 07/01/2025

  I need those late payments removed their in accurate 

  Business Response

  Date: 07/03/2025

  
  Dear Better Business Bureau:
  
  Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.
  
  We are currently reinvestigating the information with which the consumer disagrees. Upon completion, we will provide the results of our investigation directly to the consumer. 
  
  Experian strives to achieve a high level of customer service for all the consumers they assist.  Let me assure you that Experian takes its commitment to efficient, expeditious service seriously.  Thank you for allowing me to assist you. 
  
  Sincerely,
  
  Experian Consumer Affairs

  Customer Answer

  Date: 07/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ********
  
   
  

• Initial Complaint

  Date:06/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against: Experian Credit Report File Number: ************ I am filing a formal complaint against Experian for its continued failure to correct multiple inaccuracies on my credit report despite several years of dispute attempts. I submitted verified documentation for each item, while the creditors failed to provide supporting documentation. Experian repeatedly ruled in favor of the companies, violating my rights under the Fair Credit Reporting Act (FCRA).Disputed ************&F Finance Co.Reference #: ************ Issue: Vehicle trade-in (April 2022) never finalized by dealer. Loan was never paid off. Charged off while I was working for ***. Proof submitted.2.************Reference #: ************ Issue: Item delivered to *******, not ********. I submitted delivery proof and tracking.3.Commercial Acceptance (Concentra Medical)Reference #: ************ Issue: Medical bill from work injury incorrectly coded. Supposed to be covered under federal injury claim (OWCP).4.Verizon Wireless Reference #: ************ Issue: Devices returned. No usage. Still marked as collections. Proof submitted.5.Late Payment Errors During Hardship Credit ******************** 2023)Capital One (Acct ending 1244, April 2022)Issue: These occurred during the COVID-19 hardship period. I had reduced income and provided documentation.Dispute History:Disputes filed online and by mail between ********.**** receipts, employer statements, billing records, and COVID documentation were included.Each dispute was ruled in the creditors favor without the bureaus showing proof or investigation results.

  Customer Answer

  Date: 06/27/2025

  Dear Jasmine ****,
  
  
  I am providing written confirmation that I, ******* ******, authorized the submission of the complaint against Experian and am formally requesting assistance from the Better Business Bureau in resolving the matter.
  
  
  Description of my concerns and prior interaction with Experian:
  
  
  Over the course of several years (********), I have filed numerous disputes with Experian regarding multiple inaccuracies on my credit report. Despite supplying substantial documentationincluding **** tracking, medical records, employer statements, and delivery confirmationsExperian has consistently ruled in favor of the data furnishers. In each case, the furnishers failed to provide any substantiating documentation. This behavior violates the Fair Credit Reporting Acts (FCRA) requirement that disputed items be investigated with due diligence and removed or corrected if not verified.
  
  
  The issues include:
  
  
  A charge-off from C&F *********** tied to a vehicle that was never legally transferred due to dealer fraud.
  Affirm accounts linked to merchandise delivered to an address in *******, not my state of residence.
  A Concentra/Commercial Acceptance collection related to a work injury, improperly billed despite being covered under a federal labor claim.
  Rejected device returns from ******* Wireless, despite no service usage.
  Inaccurate late payment notations during a COVID-related hardship period for Credit One and Capital One.
  
  
  
  
  Experian has demonstrated a pattern of accepting unverifiable information from data furnishers while disregarding my valid proof. This has caused sustained damage to my credit standing, financial opportunities, and peace of mind.
  
  
  I respectfully request that the BBB proceed with the complaint investigation and ensure that Experian provides a transparent, evidence-based response, including a reevaluation of the disputed items.
  
  
  Sincerely,
  ******* ******
  
  

  Business Response

  Date: 07/07/2025

  Our office recently received your correspondence regarding the above-mentioned consumers complaint.
  
  We are currently reinvestigating the disputed C&F FINANCE COMPANY *****xxx, ******* WIRELESS 52686xxx,AFFIRM HH39xxx, and AFFIRM V4QZxxx account ********************** with which the consumer disagrees.Upon completion of this process, we will provide the results of our investigation directly to them.
  
  According to our records, the disputed *********** xxx1244 information on the consumers current Experian credit report, is appearing as an open account with payments made on time and a 0 balance. A copy of the current Experian credit report is being mailed directly to your client for review.
  
  Experian strives to achieve a high level of customer service for all the consumers they assist.  Let me assure you that Experian takes its commitment to efficient, expeditious service seriously.  Thank you for allowing me to assist you.  Please contact our office if you have any questions.

• Initial Complaint

  Date:06/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing this complaint because Experian continues to report inaccurate and unauthorized addresses on my credit report, despite multiple attempts to get them corrected.I have only one address, and it matches my government-issued ID. Ive uploaded valid proof including utility bills directly through Experians online dispute portal several times, yet the incorrect addresses remain. In fact, Experian has continued adding new inaccurate addresses to my file instead of removing the existing ones.Ive called Experian five times trying to resolve this. Only once was I able to reach an actual representative. That person told me to contact the creditors but both ********** and Equifax already show the correct address, so theres no reason why Experian shouldn't be able to do the same.Experian has been unhelpful, secretive, and unable to explain where the wrong information is coming from. Ive even placed fraud alerts across all three bureaus to protect myself and get to the bottom of this, but Experian still hasnt resolved the ******** this point, *** also filed a formal complaint with the ************************************ (CFPB) because I believe Experian is failing to comply with the Fair Credit Reporting Act (FCRA).

  Customer Answer

  Date: 06/27/2025

  This complaint is specifically about the removal of inaccurate addresses from my Experian credit report not about my credit accounts or score.
  ********************** continues to list unauthorized and incorrect addresses on my file, despite my efforts to have them removed. I have only one current address, which matches my government-issued ID, and Ive submitted proof of this address multiple times using Experians online portal including recent utility bills and valid documentation.
  Despite that, Experian has not only failed to remove the false addresses, but has actually added new ones that I have no connection to.
  Ive contacted Experian by phone on five occasions and only once was I able to speak with a representative. That person told me to contact the creditors. However, ********** and Equifax both have the correct address, so the problem clearly lies with Experians internal systems.
  I have also placed fraud alerts with all three credit bureaus to protect myself while this issue remains unresolved.

  Business Response

  Date: 07/08/2025

  Dear Better Business Bureau:
  
  Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.
  
  Our records indicate that the address appears as stated on the consumers current Experian credit report.
  
  If there is additional information appearing on a credit report that is believed to be inaccurate or incomplete, we must have a specific dispute.  Examples of specific disputes are as follows:not mine, paid in full, never delinquent or included in bankruptcy or for public record disputes: not mine, paid/satisfied, vacated or filed in error.  If the status dates, amounts,balances or other specific data is incorrect, the consumer should also indicate what the correct information should be. Please specify the item or account name and number.
  
  Please provide the consumers specific disputes along with their complete identification information (Social Security number, full name, current address,previous addresses in the last two years and date of birth).  Also, please include one copy of a government issued identification card, such as a driver's license, state ID card, etc., and one copy of a utility bill, bank or insurance statement, etc.
  
  Experian strives to achieve a high level of customer service for all the consumers they assist.  Let me assure you that Experian takes its commitment to efficient, expeditious service seriously.  Thank you for allowing me to assist you.  Please contact me directly if you have any questions.
  
  Sincerely,
  Senior Regulatory Affairs Associate
  Experian Consumer Affairs

  Customer Answer

  Date: 07/11/2025

  
  Better Business Bureau:
  
  I am writing in response to Experians request for clarification regarding the nature of my complaint.
  To be clear, my issue is that I have no knowledge of the account in question that Experian has associated with my credit file. I have never opened, authorized, or been made aware of such an account prior to reviewing my credit report. Therefore, I am disputing its legitimacy and its association with my identity.
  I have already provided valid identification and proof of address in good faith, and I now request that Experian provide me with specific documentation or verifiable proof that supports their determination that this account rightfully belongs to me. This includes, but is not limited to, the original application, account activity, and any identifying information used to open the account.
  As a consumer, I have the right to understand how Experian concluded this account is mine and to expect that any information reported on my credit file is accurate, verifiable, and not the result of fraud, error, or identity theft.
  I respectfully request that Experian either provide the required documentation or remove the disputed account from my ********************** report immediately, in compliance with the Fair Credit Reporting Act (FCRA).
  Sincerely,
  ********* *******

• Initial Complaint

  Date:06/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a complaint against this agency for reporting information on my consumer records despite repeatedly being told these accounts are fraudulent and receiving all the necessary documentation. It is obvious this company does not conduct the required investigation and I am seeking advice through my legalshield. In the meantime, I am told this is the proper channel that I need to show that I in good faith attempt to rectify the situation. I will be seeking financial compensation for the stress this has caused. I have spent well over 50 hours of my personal time attempting to rectify this issue and well and financial resources.

  Customer Answer

  Date: 06/27/2025

  I am unsure what you are asking but I want the fraudulent information removed from my records. I have made them aware previously and this is my final effort. The creditors are holding them accountable. 

  Business Response

  Date: 07/03/2025

  Experian received a recent request regarding an individual's credit information that does not appear to have been sent directly by them or to be authorized by them. As a precautionary measure, no action has been taken on the alleged request.According to the federal Fair Credit Reporting Act, "if the completeness or accuracy of any item of information contained in a consumers file at a national consumer credit reporting company is disputed by the consumer and the consumer notifies the company directly of such dispute, the company shall reinvestigate free of charge." Therefore, any inaccurate information can be disputed directly with Experian for free. If an individual believes that information in their personal credit report is inaccurate or incomplete, they should call the phone number that displays on their Experian personal credit report or visit the secure website at ****************************************************************. They may also write to the address on their Experian personal credit report. Include the account name and number for any item on the credit report that is being disputed, and state the specific reason why the information is believed to be inaccurate. The dispute process may take up to 30 days (45 days when disputing information in the annual free credit report).Once Experian completes the processing of the dispute, they will promptly notify the individual of the outcome.

• Initial Complaint

  Date:06/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NOTICE AND DEMAND FOR SETTLEMENT AND IMMEDIATE REMOVAL OF UNAUTHORIZED ACCOUNTS FROM ********************** FILE To Whom It May Concern,This letter serves as a formal Notice and Demand pursuant to my rights under the Fair Credit Reporting Act (FCRA), 15 U.S.C. 1681 et seq., to dispute and request immediate investigation, verification, and/or deletion of the following accounts that have been inaccurately and unlawfully reported on my consumer credit report.Upon reviewing my recent credit file, I identified one or more accounts reported by your company that I do not recognize and which appear to be inaccurate, unverifiable, or unauthorized. These entries are causing substantial harm to my personal and financial reputation and are a violation of federal law if they cannot be substantiated with proper **************** permitted by FCRA 609 (15 U.S.C. 1681g) and 611 (15 U.S.C. 1681i), I am demanding the following:1. Full Verification and Disclosure of Reporting Standards:Please provide the following for each disputed account:- Full copies of any original application, contract, or signed agreement bearing my signature or proof of my authorization to open the account.- A Metro 2 compliance audit, which must include:- The Header Record (18 fields)- The Base Segment (49 fields)- The Trailer Record (47 fields)- *** associated codes or data used to determine account validity You are required to demonstrate that these accounts were reported in full compliance with Metro 2 data standards, as required by the ********************************** (****) and enforced by federal regulation.

  Customer Answer

  Date: 06/28/2025

  my name is ******* and this is my written confirmation. please submit my complaint.

  Business Response

  Date: 07/07/2025

  Dear Better Business Bureau:
  
  Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.
  
  We are currently reinvestigating the information with which the consumer disagrees.  Upon completion of this process, we will provide the results of our investigation directly to the consumer. 
  
  For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. *************************
  
  For information related to fraud,please visit our website at: ******************************************************.
  
  Experian strives to achieve a high level of customer service for all the consumers they assist.  Let me assure you that Experian takes its commitment to efficient, expeditious service seriously.  Thank you for allowing me to assist you. 
  
  Sincerely,
  
  
  Experian Consumer Affairs
  Senior Regulatory Affairs Associate

• Initial Complaint

  Date:06/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3. Privacy and Data SuppressionAs a federally protected consumer under 15 U.S.C. 1681(a)(4), I hereby demand the following information be immediately suppressed from my credit profile for privacy and security reasons: - My Social Security Number- My Date of Birth- All Employer Information currently listed4. Affirmative Deletion of Unverified AccountsIf you are unable to fully verify each account by providing the documentation outlined above within 30 days from your receipt of this letter, then you are legally obligated to delete these accounts from all consumer reports issued by your agency in accordance with **** 611(a)(5)(A).Failure to remove unverifiable information will result in formal complaints being filed with the ************************************ (****), ************************ (***), and the Office of the Attorney General of my state.5. Settlement Offer for Civil LiabilityIn light of the willful and negligent damage done to my creditworthiness through the reporting of unverified and inaccurate information, I am willing to settle your civil liability for a sum of $1,000, pursuant to FCRA 616(a) (15 U.S.C. 1681n). Should you decline this reasonable offer, I reserve the right to pursue actual, statutory, and punitive damages through civil litigation.

  Customer Answer

  Date: 06/28/2025

  my name is ****** ******* and this is my written statement 

  Business Response

  Date: 07/08/2025

  Dear Better Business Bureau:
  
  Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.
  
  We are currently disputing the information with which the consumer disagrees.  Upon completion of this process, we will provide the results of our investigation directly to the consumer. 
  
  For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. *************************
  
  For information related to fraud,please visit our website at: ******************************************************.
  
  Experian strives to achieve a high level of customer service for all the consumers they assist.  Let me assure you that Experian takes its commitment to efficient, expeditious service seriously.  Thank you for allowing me to assist you. 
  
  Sincerely,
  
  Experian Consumer Affairs
  Senior Regulatory Affairs Associate